Organizational Behavior Test Bank
Course Introduction
Organizational Behavior explores the dynamics of individuals and groups within businesses and other organizations. The course examines key topics such as motivation, leadership, communication, decision-making, power, organizational culture, and change management. By analyzing how people interact and influence each other in a work setting, students gain insights into improving workplace effectiveness, resolving conflicts, fostering teamwork, and enhancing organizational performance. This interdisciplinary subject draws from psychology, sociology, management, and anthropology to provide a comprehensive understanding of human behavior in organizational contexts.
Recommended Textbook
Human Resource Development 5th Edition by Jon M. Werner
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16 Chapters
900 Verified Questions
900 Flashcards
Source URL: https://quizplus.com/study-set/2103
Page 2
Chapter 1: Introduction to Human Resource Development
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/41878
Sample Questions
Q1) The four step instructional training method introduced in World War I used the following steps:
A)Show and tell
B)Tell - do and check
C)Show - tell - do and check
D)Show - tell and do
Answer: C
Q2) HRD interventions can be evaluated using a variety of "hard" and "soft" measures. Which of the following would NOT be a "hard" measure?
A)immediate, post training, employee survey
B)cost-benefit analysis
C)reduced employee turnover
D)increased customer satisfaction and retention
Answer: A
Q3) An undesirable by-product of the factory system was:
A)Higher taxes for the factory owners
B)Abuse of unskilled workers and children
C)The creation of labor unions
D)Lack of strong government regulation
Answer: B
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Chapter 2: Influences on Employee Behavior
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41879
Sample Questions
Q1) Job design is:
A)Not important in the way employees behave
B)A function of the tasks one performs and the scope of responsibilities
C)Done by HR Designers only once each year
D)The way the employee performs the job
Answer: B
Q2) Outcomes can be either personal to the employee or organizationally focused.
A)True
B)False
Answer: True
Q3) Groupthink means that:
A)People are grouped at work by their IQ
B)People in groups usually seek unanimity
C)Groups spend more time thinking than doing
D)It actually does not exist as a concept
Answer: B
Q4) Groupthink means that a group is 'smarter' than the individuals in the group.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Learning and HRD
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75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/41880
Sample Questions
Q1) Experiencing negative events on the job prior to training will always decrease a trainees motivation to learn.
A)True
B)False
Answer: False
Q2) Based on the law of effect means that:
A)Many people like to be punished.
B)Good things happen to bad people
C)We repeat things we are punished for - they are usually fun to do
D)We repeat actions that give us a pleasurable consequence.
Answer: D
Q3) A relatively permanent change in behavior, cognition or effect that occurs as a result of one's interaction with the environment is referred to as:
A)boundary spanning
B)learning
C)behavioral modeling
D)cognitive effect
Answer: B
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Chapter 4: Assessing HRD Needs
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56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/41881
Sample Questions
Q1) A job description is a narrative statement of the major activities involved in performing a job and conditions under which these duties are performed.
A)True
B)False
Q2) The need for E-learning is always carefully analyzed.
A)True
B)False
Q3) Which of the following is correct?
A)Compliance needs are mandated by law
B)Diagnostic needs focus on better ways to do a job
C)Analytic needs focus on preventing problems
D)None of the above are correct
Q4) Immediate supervisors should not be involved in a person analysis.
A)True
B)False
Q5) The three levels of needs analysis are: Strategic/organizational, task and team.
A)True
B)False
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Chapter 5: Implementing HRD Programs
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41882
Sample Questions
Q1) A training scenario where a new employee receives training in the environment where the trainee will be working is called?
A)just in time training
B)coaching/ mentoring
C)on the job training
D)job rotation
Q2) A common example of self-paced training is:
A)Listening to a lecture
B)Driving a car
C)Flyring and airplane
D)Computer training
Q3) A reflective question mirrors what someone else said.
A)True
B)False
Q4) Dynamic media would include:
A)Overheads
B)CD-ROMs
C)Handouts
D)Powerpoints
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Chapter 6: Designing Effective HRD Programs
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41883
Sample Questions
Q1) In online programs a variety of activities should not be used because they tend to confuse the students.
A)True
B)False
Q2) A needs assessment if usually very useful in defining an HRD programs objectives.
A)True
B)False
Q3) Broad and unobservable objectives:
A)Never happen in a good HRD program
B)Can be measured using unobservable behaviors
C)Are OK if that is the best you can do
D)Need to have observable behaviors spelled out
Q4) An LMS is a:
A)Learning Management System
B)Learning Maintenance System
C)Living Management System
D)Less Management System
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8
Chapter 7: Evaluating HRD Programs
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85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/41884
Sample Questions
Q1) Internal validity can be affected by all of the following, except:
A)Instrumentation
B)Testing
C)Differential investigation
D)Experimental mortality
Q2) Which of the following is NOT an example of an ethical issue in evaluation research?
A)confidentiality
B)informed consent
C)adverse impact
D)use of deception
Q3) According to studies by ASTD, the most common form of evaluation is:
A)reaction
B)learning
C)behavior
D)results
Q4) Utility analysis is easy for trainers to calculate
A)True
B)False
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Page 9
Chapter 8: Employee Socialization and Orientation
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/41885
Sample Questions
Q1) In general, RJP's have been found to have a beneficial effect on turnover, satisfaction and commitment.
A)True
B)False
Q2) A well run orientation program should be relaxing and take place over a period of time.
A)True
B)False
Q3) Realistic job previews tend to increase job satisfaction.
A)True
B)False
Q4) Role ambiguity means that the employee is unclear about their role in the organization.
A)True
B)False
Q5) An RJP can be delivered via
A)Printed media
B)Discussions
C)Audiovisuals
D)All of the above
Page 10
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Chapter 9: HRD and Diversity: Diversity Training and Beyond
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41886
Sample Questions
Q1) A control group is just a second group of trainees
A)True
B)False
Q2) History means that unrelated events occur during the training process that influence the training measurements.
A)True
B)False
Q3) A pre/post comparison is used to evaluate learning so that:
A)we know how much change took place during the program
B)we can calculate a t-test to get nice-looking statistics
C)we can compare the trained group to the control group
D)we know where the group was at the start
Q4) Relational research typically involves the use of what type of statistical measurement?
A)Regression
B)Correlation
C)A t-test
D)A z-test
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11
Chapter 10: Skills and Technical Training
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/41887
Sample Questions
Q1) One role of the HRD group is to monitor that training is going as planned.
A)True
B)False
Q2) Which of the following is TRUE of the School to Work Opportunities Act?
A)federal grants are made to schools
B)success is dependent upon a coordinated effort of all participants
C)employers benefit from a trained labor pool
D)all of the above are parts of this Act
Q3) The Worker Adjustment and Retraining Notification Act (WARN) requires:
A)Unemployment pay for fired workers
B)60 days notice of plant closures for employers with over 100 employees
C)100 days notice of plant closures for employers with over 60 employees
D)notice only to senior managers of plant closings
Q4) Many customer service training programs are based on the idea that:
A)Good service keeps customers coming back
B)Bad service keeps customers challenged
C)Service doesn't matter to customers
D)Let the customer beware
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Page 12
Chapter 11: Coaching and Performance Management
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/41888
Sample Questions
Q1) Supervisors almost never need training in how to be effective coaches.
A)True
B)False
Q2) Participative management involves:
A)Empowering employees to take action
B)Making supervisors the only decision makers
C)Creating teams of managers to run the place
D)Hiring new managers from outside the organization
Q3) Performance management focuses on the use of performance evaluations.
A)True
B)False
Q4) Which of the following skills are necessary for effective coaching?
A)immediacy
B)objectivity
C)planning
D)affirming
E)all of the above are needed
Q5) It is very important to set specific goals to achieve improved performance.
A)True
B)False
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Chapter 12: Employee Counseling and Wellness Services
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41889
Sample Questions
Q1) In general internal EAP's offer more services than do external EAP's.
A)True
B)False
Q2) The typical counseling program begins with:
A)A customer complaint
B)An employees request for time off
C)The identification of a problem
D)A supervisors disciplinary action
Q3) According to O'Donnell which of the following is true
A)Level I focuses on direct behavior change
B)Level II focuses on education only
C)Level III focuses on the organizational environment
D)Level I focuses on the organizational environment
Q4) The effectiveness of EAP's is:
A)simply totally unknown
B)considered very poor by almost everyone
C)still up in the air totally
D)generally accepted
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14
Chapter 13: Career Management and Development
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41890
Sample Questions
Q1) According to Levinson 80% of men interviewed has experienced a midcareer period of self-questioning and reevaluation.
A)True
B)False
Q2) The 'job entitlement' mentality suggests that:
A)A job a short-term event in one's life
B)Work hard, stay out of trouble and you have a job for life
C)Jobs are here today and gone tomorrow
D)Temporary work is the only entitlement we will have
Q3) Self-assessment activities include:
A)Self-study workbooks
B)Career planning workshops
C)What color is your parachute?
D)All of the above
Q4) Career models can focus on the individual, the organization and the team
A)True
B)False
Q5) An expert focuses on building knowledge.
A)True
B)False
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Chapter 14: Management Development
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41891
Sample Questions
Q1) The definition of Management development contains all of the following except:
A)It is specific to the organization
B)A conscious effort by the organization
C)A link to organizational strategy
D)A cost effective method of training
Q2) The four-dimensional model depicts the managerial role as having all of the following dimensions except:
A)6 function
B)4 roles
C)5 targets
D)12 managerial styles
Q3) Hamburger University is:
A)A cooking school
B)In Paris
C)Attended by all fast food workers
D)McDonald's Management Training School.
Q4) Business degrees are the most popular undergraduate degrees offered in the US.
A)True
B)False
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Chapter 15: Organization Development and Change
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41892
Sample Questions
Q1) Technostructural intervention theory focuses on improving work content, method and flow.
A)True
B)False
Q2) Organization development appears to be currently in a state of flux.
A)True
B)False
Q3) In OD the action plan specifies:
A)Who will be the manager
B)The intervention strategy
C)The evaluation strategy
D)How to do the needs assessment
Q4) In organizational development, a cooperative agreement between unions and management:
A)takes the place of the labor contract
B)give the unions what they what with nothing given back on the part of the unions
C)is not needed - management runs the organization
D)requires trust on both sides - but is essential for organizational change to take place in a unionized organization
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Chapter 16: HRD and Diversity: Diversity Training and Beyond
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/41893
Sample Questions
Q1) In 2005 the US foreign born population exceeded 35 million people.
A)True
B)False
Q2) Access discrimination occurs when:
A)Minorities are rejected when they apply for job
B)Training is not offered to females
C)Pay raises are not given to minorities
D)Females are harassed at work
Q3) The status of affirmative action plans is clear and unchallenged.
A)True
B)False
Q4) Interpersonal distance do not vary for people from different cultures.
A)True
B)False
Q5) Recent immigration patterns to the U.S. indicate that:
A)Hispanic immigration peaked in the 1960s
B)Mexicans represent the largest portion of the foreign born in the U.S.
C)Asia is the source of most recent immigration
D)none of the above is correct
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