Organizational Behavior Test Bank
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures impact behavior within organizations, with the goal of applying such knowledge to improve organizational effectiveness. This course examines key concepts such as motivation, leadership, team dynamics, communication, organizational culture, decision-making, and change management. By integrating theories from psychology, sociology, and management, students learn to analyze workplace behaviors at the individual, group, and organizational levels. Real-life case studies and practical exercises are used to highlight challenges and solutions in managing people and fostering a positive work environment.
Recommended Textbook Essentials of Organizational Behavior 2nd Edition by
Terri A. Scandura
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15 Chapters
1582 Verified Questions
1582 Flashcards
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Chapter 1: What Is Organizational Behavior?
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Explain how the first and second Hawthorne studies have impacted the overall study of organizational behavior.
Answer: The Hawthorns studies showed the human element to be more important than previously thought. In the first study, researchers found that employees were more productive when watched by the researchers. In the second study, researchers found that employees set production standards among themselves in response to a new incentive system. A "human relations" movement followed these studies, and the field of Organizational Behavior had developed by the 1950s.
Q2) Which of the following is an example of a dyadic relationship in an organization
A) mentor and protégé
B) supervisor news reporter
C) CEO and top management team
D) trainer and janitor
Answer: A
Q3) The group or team level is the most basic level of an organization.
A)True
B)False
Answer: FALSE
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Page 3
Chapter 2: Personality and Person Environment Fit
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) The Myers-Briggs type indicator (MBTI) is the most often administered personality test to nonpsychiatric populations.
A)True
B)False
Answer: TRUE
Q2) Employees that fit their work environment are likely to ______.
A) not be happy
B) not quit
C) not be committed
D) not be satisfied
Answer: B
Q3) One of the types of Person-Environment fit is ______.
A) person-job fit
B) person-team fit
C) person-supervisor fit
D) person-benefits fit
Answer: A
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Page 4
Chapter 3: Emotions and Moods
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Which of the following is the first stage in the process of increasing emotional intelligence?
A) watching others
B) trying new behaviors
C) developing emotional literacy
D) developing trusting relationships that enable change
Answer: C
Q2) Ben just went through an emotional intelligence training program. Which of the following outcomes might he expect to experience?
A) higher work-related stress
B) higher morale
C) no change in emotional intelligence
D) incivility toward others
Answer: B
Q3) What step helps prepare a leader for a coaching session with a follower?
A) practicing empathy
B) preparing to pay attention
C) giving the employee a book about mindfulness
D) review your past interactions with the employee
Answer: B
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Chapter 4: Attitudes and Job Satisfaction
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Describe which component of organizational commitment is most important.
Q2) Describe how cognitive dissonance can be used to change employee attitudes.
Q3) What is defined as "a psychological tendency that is expressed by evaluating a particular entity with some degree of favor or disfavor"?
A) emotion
B) demeanor
C) mood
D) attitude
Q4) Which of the following component of attitude is the emotional part?
A) affective
B) behavioral
C) cognitive
D) demonstrative
Q5) Research has shown core self-evaluation has been positively related to ______.
A) persistence in job search
B) pessimism about job search
C) job search failure
D) negative attitude about oneself
Q6) Describe psychological empowerment and how it relates to job performance.
Q7) Why is it important to understand employees' job satisfaction?
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Chapter 5: Perception, Decision Making, and Problem
Solving
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Because judgments can change, first impressions do not really matter.
A)True
B)False
Q2) Describe prospect theory and the importance of framing a decision.
Q3) Another term for "belief perseverance" is ______.
A) belief updating
B) rehearsal
C) primacy effect
D) imaging
Q4) Managers who collect information and use analytical techniques make decisions that are ______.
A) based on gut instinct
B) quick and easy
C) less effective and profitable
D) more effective and profitable
Q5) Perceptions are ______.
A) static
B) always accurate
C) unimportant
D) subject to change
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Chapter 6: Leadership
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) David recognizes how his behavior impacts others. This is which component of ethical leadership?
A) moral sensitivity
B) moral judgment
C) moral motivation
D) moral action
Q2) Showing consideration, being friendly and approachable, and paying attention to the well-being of followers is known as _____.
A) directive leadership
B) supportive leadership
C) participative leadership
D) achievement-oriented leadership
Q3) Which leadership theory is defined as, "the quality of the working relationship that is developed with each follower"?
A) humble leadership
B) LMX
C) transactional leadership
D) transformational leadership
Q4) Describe the process to repair trust violations.
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Chapter 7: Power and Politics
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) The set of behaviors that people use to protect their self-image or change the way they are seen by others (or both) is known as ______.
A) faking
B) rationalizing
C) peer pressure
D) impression management
Q2) Research has shown that political skill increases the effectiveness of ______.
A) self-efficacy
B) impression management
C) personal satisfaction
D) team behaviors
Q3) Research has found potential causes of POP including ______.
A) enhanced job security
B) low procedural justice
C) ample resources
D) job satisfaction
Q4) Describe three of the most effective influence strategies.
Q5) Compare and contrast the five bases of power.
Q6) Define power and influence and provide an example of each.
Q7) Describe the three lines of power in organizations and provide examples.
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Chapter 8: Motivation: Core Concepts
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Use equity theory to discuss motivation at work with an example.
Q2) Research has supported the job characteristics model by demonstrating that job enrichment ______.
A) reduces organizational commitment
B) reduces turnover
C) decreases employee motivation
D) decreases employee satisfaction
Q3) Which of the following is the need protection from physical harm?
A) self-actualization
B) esteem
C) physiological
D) safety
Q4) Self-esteem is an individual's belief in his or her capacity to execute the behaviors necessary to produce specific performance levels.
A)True
B)False
Q5) Another term for the Pygmalion effect is self-fulfilling prophecy.
A)True
B)False
Q6) Describe how the expectancy theory of motivation predicts effort.
Page 10
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Chapter 9: Motivation: Applications
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100 Flashcards
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Sample Questions
Q1) Peers tend to be harsher than supervisors in evaluating performance of coworkers.
A)True
B)False
Q2) According to Daniel Pink's book Drive: The Surprising Truth About What Motivates Us, the traditional "if-then" rewards (if you do this, then you will get that) produces high levels of motivation when
A) it extinguishes intrinsic motivation
B) it crushes creativity
C) it fosters long-term thinking
D) it crowds out good behavior
Q3) Rasheed's sales team recently had a fantastic quarter, bringing in over US$100,000 in unexpected sales. As a reward, Rasheed could most likely provide the employees with a ______.
A) gain-sharing plan
B) piece-meal plan
C) performance review
D) profit-sharing plan
Q4) How can you use reinforcement theory to facilitate learning?
Q5) Describe the methods of performance management with examples.
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Chapter 10: Group Processes and Teams
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Those who speak out against the group decision but are pressured into conformity are being ______.
A) depressed
B) suppressed
C) rationalized
D) pressured
Q2) Which of the following is one of the stages of the five-stage development model for teams?
A) team performance curve
B) reforming
C) prenorming
D) performing
Q3) One study on decision-making reported that decisions that used participation to foster implementation succeeded more than ______.
A) 80% of the time
B) 70% of the time
C) 50% of the time
D) 90% of the time
Q4) Describe the three main aspects of team effectiveness.
Q5) Describe the benefits of a team charter.
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Chapter 11: Managing Conflict and Negotiation
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) According to the U.S. Department of Labor, how many people in the United States are victims of nonfatal violence at the workplace each year?
A) 1,000
B) 2 million
C) 50 million
D) 500,000
Q2) Explain the types of third-party interventions for conflict.
Q3) Which of the following conflict-handling styles reflects an inability to deal with conflict in which the person withdraws from the conflict situation?
A) obliging B) avoiding C) compromising D) integrating
Q4) Describe how team conflict affects team performance.
Q5) How does managing conflict differ across cultures?
Q6) Disagreement over facts need not last long, as they are verifiable.
A)True B)False
Q7) Compare and contrast task and relationship conflict.
Page 13
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Chapter 12: Organizational Communication
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Communication skills are essential for a leader to be effective because leaders manage ______ for their followers.
A) voice
B) meaning
C) downward communication
D) silence
Q2) Monica is talking to her fellow sales agent about a prospective client's needs for an upcoming sales meeting. This can best be described as ______.
A) gossip
B) lateral communication
C) upward communication
D) downward communication
Q3) Which of the following is an example of noise in the communication process?
A) message
B) perceptual biases
C) encoder
D) decoder
Q4) Compare and contrast the significance of verbal versus nonverbal communication.
Q5) Explain the advantages and disadvantages of the office grapevine.
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Chapter 13: Diversity and Cross-Cultural Adjustments
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The generation of employees called ______ were born between 1900 and 1945 and are retiring or out of the work force already.
A) traditionalists
B) millennials
C) boomers
D) Gen Xers
Q2) The demographic attributes we typically think of when we think of "diversity" are called ______.
A) deep-level diversity
B) diversity
C) surface-level diversity
D) ethnicity
Q3) Which of the following is one of the three facets of training for cultural intelligence?
A) cognitive (and metacognitive)
B) conversational
C) inspirational
D) retooling
Q4) Describe some of the cultural "universals'"identified from the GLOBE studies.
Q5) Discuss key findings from the GLOBE project.
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Chapter 14: Organizational Culture
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Which of the following are the most visible, but often not decipherable, elements of organizational culture?
A) assumptions
B) artifacts and creations
C) espoused values
D) enacted values
Q2) Lenore is a new employee that just started work at her new job. She is in which phase?
A) pre-entry
B) metamorphosis
C) acculturation
D) entry
Q3) According to the Denison model of organization culture, which of the following culture values is in the quadrant of external focus and stable?
A) consistency
B) involvement
C) adaptability
D) mission
Q4) Discuss the characteristics of a strong organizational culture.
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Chapter 15: Leading Change and Stress Management
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Shifting from a traditional structure to a more flexible one, such as Google uses, is an organizational change referred to as ______.
A) transformational
B) accommodating
C) agile
D) stealth
Q2) One study of more than 46,000 U.S. employees found health-care costs were ______ higher for workers who experienced high stress.
A) 75%
B) 46%
C) 66%
D) 54%
Q3) Describe the forces driving organizational change.
Q4) Which of the following is the last step in Kotter's eight-step model for leading change?
A) Create urgency.
B) Form a powerful coalition.
C) Institutionalize the new approaches.
D) Empower action.
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