Organizational Behavior
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Course Introduction
Organizational Behavior explores the dynamics of individual and group behavior within an organizational context. This course examines key theories, concepts, and applications related to motivation, leadership, team dynamics, communication, organizational culture, decision-making, and conflict resolution. Students will analyze how psychological and social processes influence workplace outcomes and learn strategies to enhance organizational effectiveness. Through case studies and practical activities, the course prepares students to understand and manage behavior in diverse work environments.
Recommended Textbook
Leadership Research Findings Practice and Skills 8th Edition by Andrew J. DuBrin
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15 Chapters
907 Verified Questions
907 Flashcards
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Chapter 1: The Nature and Importance of Leadership
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) An aspect of the coach and motivator role of the leader is to
A) deal with outside groups.
B) display loyalty to superiors.
C) informally recognize team member achievements.
D) bargain with superiors for funds, facilities, and equipment.
Answer: C
Q2) According to Nick Petrie, which of the following is a feature of the old paradigm of leadership?
A) Leadership is pro-active.
B) Leadership resides in a single person or role.
C) Leadership continually evolves.
D) Leadership is a collective process.
Answer: B
Q3) Part of the coach and motivator role is to provide team members with feedback concerning ineffective performance.
A)True
B)False
Answer: True
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3
Chapter 2: Traits Motives and Characteristics of Leaders
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) Which one of the following actions on the part of a leader would most likely contribute to a reputation of trustworthiness?
A) Being highly diplomatic so as not to offend anyone
B) Doing what she or he thinks is right in spite of the political consequences
C) Behaving in a manner differently than he or she expects others to behave
D) Making his or her behavior inconsistent with his or her intentions
Answer: B
Q2) The balance of opinion suggests that the contributors to leadership effectiveness are:
A) virtually unknown.
B) about 90 percent nature and 10 percent nurture.
C) about 90 percent nurture and 10 percent nature.
D) a combination of nature and nurture.
Answer: D
Q3) Leadership effectiveness tends to be higher when the leader's intelligence is:
A) about the same as that of the average group member.
B) a little higher than that of the average group member.
C) considerably higher than that of the average group member.
D) considerably lower than that of the average group member.
Answer: B
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Chapter 3: Charismatic and Transformational Leadership
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) The personalized charismatic leader uses power to:
A) further his or her own interests.
B) benefit others.
C) heal organizational wounds.
D) divinely inspire others.
Answer: A
Q2) A synthesis of studies about transformational leadership and performance found that this type of leadership
A) was positively associated with a group of criteria.
B) was negatively associated with a group of criteria.
C) was less effective than laissez-fire leadership.
D) was good for performance but not satisfaction.
Answer: A
Q3) A challenge to the validity of charismatic leadership is that leaders might be
A) coached to be charismatic.
B) charismatic on the basis of inborn characteristics.
C) relying too heavily on an autocratic style.
D) perceived as charismatic because of their accomplishments.
Answer: D
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Page 5
Chapter 4: Leadership Behaviors Attitudes and Styles
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Jack, an investment banker, wishes to quit his company and start one on his own. He dreams of getting his company listed on the Fortune 500 within a year of its incorporation and is willing to undertake all possible risks to make his dream a reality. What are the various traits/characteristics that can be attributed to Jack's entrepreneurial style of leadership?
Q2) It is noteworthy to recognize that it is easier to develop or modify traits than to develop behaviors.
A)True
B)False
Q3) Being open to worker opinions is part of the initiating structure dimension, and it is also central to autocratic leadership.
A)True
B)False
Q4) Participative decision making is one way of giving group members emotional support.
A)True
B)False
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Chapter 5: Contingency and Situational Leadership
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) According to the normative decision model, group support refers to:
A) the likelyhood that the team might commit to a decision that it might take on its own.
B) team members' knowledge or expertise in relation to the problem.
C) the degree to which the team supports the organization's objectives at stake in the problem.
D) the ability of team members to work together in solving problems.
Q2) Branch manager Marissa uses evidence-based leadership when she will accuse subordinates of wrongdoing only when she can heavily document her accusations.
A)True
B)False
Q3) A consultative or collaborative decision-making style is likely to bring about the best results when:
A) the problem is clearly defined.
B) the leader needs information from the teammembers to solve a problem in hand.
C) team members' acceptance of the decision is trivial.
D) there is urgency in decision making.
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Chapter 6: Leadership Ethics and Social Responsibility
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Sample Questions
Q1) An authority cited in the leadership text argues that ethics is at the center of leadership because a rational leader:
A) wants to create a positive public appearance.
B) promote conflicts of interest.
C) attempts to keep profits at a bare minimum.
D) wants everybody to benefit.
Q2) Bertha, a finance manager, engages in rationalization when she creates a few false invoices and then says, "I was only trying to lower the company's tax burden."
A)True
B)False
Q3) Jennifer, an entrepreneur, recently started a food processing business. She possess a strong desire for building a community and giving something back to society. Jennifer hopes to inculcate the same desires in her employees. How can Jennifer accomplish her goals?
Q4) An example of a formal mechanism for dealing with ethical problems is:
A) leading by example.
B) having an ethics committee for reviewing complaints about ethical problems.
C) conducting training programs in ethics for organizational employees .
D) accepting whistleblowers without penalizing them .
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Chapter 7: Power Politics and Leadership
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60 Flashcards
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Sample Questions
Q1) _____ refers to the idea that all organizational members are capable of leading themselves at least to some extent.
A) Leadership commitment
B) Internal commitment
C) Self-leadership
D) Organizational capability
Q2) Anika Bananga, a CEO, is a black woman raised in Africa. While introducing Bananga to work associates, it would be most politically correct to say, "I would like you to meet Anika Bananga, our _____."
A) beautiful lady CEO
B) CEO
C) CEO and first black person in this position
D) African-American CEO
Q3) When a floor manager empowers this team members, his power:
A) multiplies in direct proportion to the number of people receiving a power share.
B) increases.
C) remains approximately the same.
D) decreases.
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Chapter 8: Influence Tactics of Leaders
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Sample Questions
Q1) Ryan is apathetic about carrying out the request made by his team manager to draft an agenda for the upcoming target meeting. He is not particularly overjoyed about the task, but makes a modest effort in doing it. In the context of influence outcomes, the influence attempt of Ryan's manager is an example of _____.
A) compliance
B) commitment
C) resistance
D) debasement
Q2) A recommended technique for exchanging favors is to:
A) build an initial relationship with him.
B) give the other person as much time as is feasible to comply.
C) explain why you are worthy of receiving special treatment.
D) limit your request to one, clear-cut option.
Q3) A means to bring about change and ensuring that a healthy corporate culture is maintained in the organization is to establish a reward system that reinforces the culture.
A)True
B)False
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10
Chapter 9: Developing Teamwork
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Sample Questions
Q1) In a team-based organization, a typical role for a leader is to:
A) facilitate and support team's decisions.
B) create an identity for all members of the team.
C) provide relaxation to the team members.
D) encourage self-actualization of team members.
Q2) John is the newly appointed managing director of a firm. During the first week, he is given a clear idea on his key roles in a team based organization. During the second week, he is asked to develop an action plan on the steps he would take using the resources available to him. Give at least five options that John has in this regard.
Q3) A leader would be engaging in micromanagement if he or she:
A) closely monitors a group member's activities.
B) inspires others to use desktop computers.
C) engages in strategic planning.
D) gives as little direction as possible.
Q4) With respect to safety, positive leader-member exchanges:
A) encourage group members to take more risks.
B) lead to greater commitment and fewer accidents.
C) enhance morale, thereby leading to a carefree attitude toward accidents.
D) virtually eliminate accidents.
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Chapter 10: Motivation and Coaching Skills
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) An effective way of using modeling in coaching is for a manager to:
A) set high standards of performance.
B) challenge a group member's ethical models.
C) sketch a mathematical model of business strategy.
D) demonstrate how a task should be done correctly.
Q2) Rewarding people for reaching goals is a widely accepted principle of management.
A)True
B)False
Q3) Listening is an essential ingredient in any coaching session.
A)True
B)False
Q4) The term engagement refers to :
A) employees limiting themselves to those tasks that are specific to their roles.
B) high levels of personal investments in the tasks performed on a job.
C) serving a one-month notice period in the organization.
D) avoiding offering a reward for a good performance.
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Chapter 11: Creativity Innovation and Leadership
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) Which of the following examples shows the cognitive abilities of a creative person?
A) Martin is able to think of several alternatives for a problem.
B) Elisa focuses on a single solution for a given problem.
C) Evan does not feel the need to get an approval from his colleagues for his ideas.
D) Rachael is confident about her ideas and is open to criticism from her colleagues.
Q2) Research based on the LMX theory indicates that favorable exchanges between managers and creative workers are associated with low creativity.
A)True
B)False
Q3) An intellectual characteristic of creative people is that they:
A) are extraordinarily brilliant.
B) maintain a curiosity for information only their field of expertise.
C) tune out the feelings of other people.
D) maintain a youthful curiosity throughout their lives.
Q4) Seeing opportunities is an important part of entrepreneurial leadership.
A)True
B)False
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Chapter 12: Communication and Conflict Resolution Skills
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60 Flashcards
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Sample Questions
Q1) Team leader Steve wants to personally observe the problems and developments within his team. Which of the following techniques is most likely to suit his purpose?
A) Using a power-oriented linguistic style
B) Management by story telling
C) Making the rounds
D) Selective listening
Q2) The purpose of collaboration is to:
A) maximize the gain for one party at the expense of the other.
B) find a good compromise solution to the dispute.
C) combine several approaches to conflict resolution.
D) search for win-win solutions to conflicts.
Q3) Materials handling manager Mary Ann wants to make the rounds. Therefore, she:
A) casually drops by the cubicles of her direct reports to chat.
B) drops in on higher-ranking managers to discuss strategy.
C) sends an intranet survey to direct reports asking for their input on problems.
D) makes an informal inspection of other departments.
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Chapter 13: Strategic Leadership and Knowledge Management
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60 Flashcards
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Sample Questions
Q1) Which of the following is a contributing factor to team learning?
A) Brand leadership
B) Cost leadership
C) Personal mastery of the job
D) Exploitative innovation
Q2) The knowledge application component of knowledge management deals with workers improving their job activities.
A)True
B)False
Q3) Strategic leadership is more concerned with goal setting than with inspiration.
A)True
B)False
Q4) The recommended approach for strategy formulation by a leader is for him or her to:
A) involve people in making only decisions that are less critical.
B) inspire a large number of people to help achieve organizational purposes.
C) rely heavily on mathematical forecasts of the future.
D) delegate the task to the company planning department.
Page 15
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Chapter 14: International and Culturally Diverse Aspects of Leadership
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Sample Questions
Q1) Diversity is most likely to enhance business performance when:
A) the organization provides consumer products or services.
B) the organization provides industrial products or services.
C) the organization culture supports diversity.
D) at least 20 percent of the employees are from a protected group.
Q2) Owen Corp., a company operating in the retail industry, has an implicit policy of recruiting candidates from the majority community. Its rival firm, which encourages job applications from diverse backgrounds, has been registering a higher profit consistently. In the context of the implicit recruitment policy at Owen Corp., which of the following is more likely to contribute to such a pattern in profitability?
A) It could have shrunk its supply of potential candidates.
B) It may have contributed to a large amount of foreign fund flow leading to decreasing profit levels.
C) It could have possibly resulted in an increasing power distance within the organization.
D) It may have contributed to a large pool of overqualified professionals performing less challenging jobs.
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Page 16
Chapter 15: Leadership Development and Succession
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) The purpose of psychotherapy in leadership development is to _____.
A) decrease sources of stress that reduce productivity
B) help managers become more charismatic
C) overcome emotional problems
D) help company leaders be more ethical
Q2) The emotional aspects of leadership succession are ignored when a business founder is replaced by another leader.
A)True
B)False
Q3) A key element of behavioral role modeling is _____.
A) reading about the accomplishments of great leaders
B) participating in simulations of company problems
C) essaying behaviors that a learner has observed
D) showing behavioral characteristics of an underdog in a particular situation
Q4) Self-discipline plays an important role in leadership development because _____.
A) most leaders have a tendency to be undisciplined
B) it involves many apects of personal development
C) most leaders have the need to punish themselves from time to time
D) most forms of leadership development require double-loop learning
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