Organizational Behavior
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Course Introduction
Organizational Behavior examines the ways individuals, groups, and structure influence behavior within organizations, with the aim of improving an organizations effectiveness. This course explores key topics such as motivation, leadership, decision-making, team dynamics, organizational culture, communication, power, and conflict. Through analysis of real-world cases and current research, students will gain insights into how behavior at all levels affects performance and develop skills to promote positive organizational change and collaboration.
Recommended Textbook
MGMT 11th Edition by Chuck Williams
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18 Chapters
2105 Verified Questions
2105 Flashcards
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2
Chapter 1: Management
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Tyler is a finance manager at an automobile manufacturing company. He collects internship reports from summer interns at the company to study the finance strategies suggested by them in their reports. He uses the relevant information from this study to suggest new strategies to the chief financial officer of the company. In the context of managerial roles, which of the following roles does Tyler illustrate in this scenario?
A) The leader role
B) The liaison role
C) The disseminator role
D) The monitor role
Answer: C
Q2) According to Professor Henry Mintzberg, in the _____, managers receive a great deal of unsolicited information because of their personal contacts.
A) resource allocator role
B) monitor role
C) disturbance handler role
D) negotiator role
Answer: B
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Chapter 2: The History of Management
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Sample Questions
Q1) According to Henri Fayol's principles of management, _____ advocates that compensation should be fair and satisfactory to both the employees and the organization.
A) initiative
B) centralization
C) equity
D) remuneration
Answer: D
Q2) Jeff's Pizzeria can handle 30 orders during the day. It wanted to increase this number, so it started making its delivery boys do minor chores in the kitchen when they were not out for delivery and made some of the chefs pick up customers' calls. This doubled the number of orders Jeff's Pizzeria could handle. This approach is an example of _____.
A) dominance
B) synergy
C) anarchy
D) compromise
Answer: B
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Chapter 3: Organizational Environments and Cultures
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121 Flashcards
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Sample Questions
Q1) Chocblur is the only wholesaler of cooking chocolate in the town of Wescanso. Klemmy's, a famous dessert shop in Wescanso, purchases cooking chocolate only from Chocblur because transporting the chocolate from other towns would increase its overall expenses. In the context of the specific environment, which of the following concepts does this scenario best illustrate?
A) Path dependence
B) Supplier dependence
C) Buyer dependence
D) Internal dependence
Answer: B
Q2) Helene, a senior manager of an accounting firm, replaces a few of the company's existing processes and policies. Instead of the flexible nine-hour work plan, she makes it mandatory for all employees to work from 9 a.m. to 6 p.m. In this scenario, Helene is most likely using _____.
A) behavioral opportunism
B) behavioral deskilling
C) behavioral conditioning
D) behavioral substitution
Answer: D
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) In the context of workplace deviance, unlike property deviance, production deviance:
A) hurts the possessions of a company.
B) includes serious deviant behaviors that are targeted at an organization.
C) hurts the quality and quantity of work produced.
D) impacts the ownership and legal rights of an organization.
Q2) Junus Electronics frequently conducts donation drives for victims of natural disasters across the world. Junus Electronics is fulfilling its _____ responsibilities.
A) cultural
B) economic
C) legal
D) discretionary
Q3) In the context of ethical intensity, unlike proximity of effect, concentration of effect is:
A) the social distance of a decision maker from those affected by his or her decisions. B) the total harm or benefit derived from an ethical decision.
C) the chance that something will happen that results in harm to others.
D) how much an act affects the average person.
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Chapter 5: Planning and Decision Making
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Sample Questions
Q1) The managers of Danestump, a hardware manufacturing company, are expected to follow standing plans before approving long leaves applied by their subordinates. The standing plans detail the specific steps to be followed when approving such leaves. Given this information, the standing plans in this scenario can be referred to as _____.
A) artifacts
B) heuristics
C) prototypes
D) procedures
Q2) Cassie runs a cake shop. Her primary goal is to set up the largest chain of cake shops in the city. Apart from this goal, another goal of Cassie's is to sell 400 cakes in December. In this scenario, Cassie's goal of selling 400 cakes in December is an example of a _____.
A) capstone goal
B) passive goal
C) distal goal
D) proximal goal
Q3) In the Delphi technique, panel members need to be brought together in one place.
A)True
B)False
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Page 7
Chapter 6: Organizational Strategy
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Sample Questions
Q1) Ian Auto manufactures agricultural equipment. Its agricultural equipment is very popular in countries that have majority of their income coming from agricultural products. In the context of industry-level strategy, Ian Auto is most likely using a(n)
A) diversification strategy
B) focus strategy
C) divestment strategy
D) adaptive strategy
Q2) In the context of the BCG matrix, which of the following businesses would be classified as a cash cow?
A) PrimeSmart, a smartphone manufacturer that is the market leader in a rapidly growing industry
B) Brain Cash, a finance company that is struggling for market share in a fast-growing industry
C) HappyTot, a children's toy company that has been earning steady profits in a slow-growing industry
D) Bigs Steel, a metal manufacturer that has negligible market share in a slow-growing industry
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8
Chapter 7: Innovation and Change
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Sample Questions
Q1) Which of the following is an error that managers make in the refreezing phase?
A) They do not create a powerful enough coalition.
B) They undercommunicate the vision by a factor of ten.
C) They declare victory too soon.
D) They lack a vision for change.
Q2) Irolt, a company that supplies fast-moving consumer durables, recruits only graduates from top business schools as management trainees in its marketing department. The company ensures that its employees are always given challenging tasks that interest them, and the employees believe that the management welcomes innovative ideas and thoughts. In the context of managing sources of innovation, which of the following concepts does this scenario best illustrate?
A) A creative work environment
B) Generational change
C) Technological lockout
D) A compression approach to innovation
Q3) Nearly all technology cycles follow a typical S-curve pattern of innovation.
A)True
B)False
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Chapter 8: Global Management
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Sample Questions
Q1) Which of the following trends has allowed companies to skip the phase model of globalization when going global?
A) Countries with growing levels of purchasing power are good choices for attractive global markets.
B) Low-cost communication technologies make it easier to communicate with global customers.
C) Companies do not have to establish a manufacturing location in each country they enter.
D) Masculinity and femininity capture the difference between highly assertive and nurturing cultures.
Q2) _____ are specific limits on the number or volume of imported products.
A) Tariffs
B) Quotas
C) Subsidies
D) Embargoes
Q3) Global new ventures are foreign offices, facilities, and manufacturing plants that are 100 percent owned by the parent company.
A)True
B)False
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Page 10
Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) In the context of organizational structures, which of the following forms of departmentalization lowers costs by reducing duplication?
A) Functional departmentalization
B) Customer departmentalization
C) Geographic departmentalization
D) Product departmentalization
Q2) In the context of intraorganizational processes, _____ are characterized by precisely defined, unchanging roles and a rigid chain of command based on centralized authority and vertical communication.
A) mechanistic organizations
B) organic organizations
C) modular organizations
D) virtual organizations
Q3) Which of the following statements is true of functional departmentalization?
A) It allows work to be done by highly qualified specialists.
B) It is likely to lead to faster decision making as companies grow.
C) It causes duplication of resources, which often results in higher costs.
D) It is a hybrid structure in which two or more forms of departmentalization are used together.
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Chapter 10: Managing Teams
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Sample Questions
Q1) Self-managing teams are different from semi-autonomous work groups in that team members:
A) do not have the authority to make decisions.
B) can control and change the design of the teams.
C) manage and control all of the major tasks directly related to production of a product without first getting approval from management.
D) can provide advice or make suggestions to management concerning specific issues such as plant safety, customer relations, or product quality.
Q2) Benmank is an insurance company and consists of many teams. The teams have members having decades of experience and also members who are fresh out of college. In order to ensure smooth communication and to avoid misunderstandings, the company should provide training on _____.
A) decision-making skills
B) managing skills
C) problem-solving skills
D) interpersonal skills
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) _____ is intentional discrimination that occurs when people, despite being qualified, are intentionally not given the same hiring, promotion, or membership opportunities as other employees because of their race, color, age, sex, ethnic group, national origin, or religious beliefs.
A) Disparate treatment
B) Disparate impact
C) Social loafing
D) Adverse impact
Q2) Laws and regulations governing safety standards regulate the interaction between management and labor unions.
A)True
B)False
Q3) At Rogopt, a multinational e-commerce site, the human resources department sends out emails to all its branches whenever there are any job openings in the company's headquarters. In this scenario, Rogopt is engaged in _____.
A) validation
B) internal recruiting
C) structural accommodation
D) downsizing
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Page 13
Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Techo Inc., a popular cell phone company, is known for its diverse workforce. Whenever the company has to make a decision on product positioning in a new market, managers of different ethnic groups have different views due to cultural differences. Such conflicts are common in several decision-making situations, and it has become a critical issue in the company. To streamline the decision-making process and to manage the company efficiently, Techno Inc. should encourage _____ among employees.
A) social integration
B) meaningful differentiation
C) competition
D) job satisfaction
Q2) _____ gives workers with disabilities the tools they need to overcome their disabilities and is also an effective strategy to recruit, retain, and enhance the productivity of people with disabilities.
A) Machine learning
B) Integration sustenance
C) Assistive technology
D) Impulse system
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Chapter 13: Motivation
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Sample Questions
Q1) In the context of reinforcement theory, reinforcement contingencies directly affect the attractiveness of rewards.
A)True
B)False
Q2) In the context of reinforcement contingencies, which of the following statements is true of extinction?
A) It weakens behavior by removing a positive consequence.
B) It is also known as avoidance learning.
C) It strengthens behavior by withholding an unpleasant consequence.
D) It is a type of negative reinforcement.
Q3) According to Maslow, which of the following is on the top of the hierarchy of needs?
A) Self-actualization needs
B) Physiological needs
C) Self-esteem needs
D) Safety needs
Q4) According to goal-setting theory, managers should assign challenging goals to motivate employees.
A)True
B)False
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Chapter 14: Leadership
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110 Flashcards
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Sample Questions
Q1) Which of the following is a drawback of transactional leadership?
A) Transactional leaders never reward followers for good performance.
B) Transactional leaders often rely too heavily on discipline or threats to bring performance up to standards.
C) Transactional leaders have standards and principles that put their interests before everyone else's.
D) Transactional leaders never punish followers for poor performance.
Q2) According to the Blake/Mouton leadership grid, middle-of-the-road style occurs when leaders show a high concern for production and a low concern for people.
A)True
B)False
Q3) Which of the following is true of transformational leaders?
A) They make sure that employees do not have to make any sacrifices for their organization.
B) They are able to make their followers feel that they are a vital part of their organization.
C) They do what is best for themselves instead of for their organizations.
D) They reward followers for good performance and punish them for poor performance.
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Chapter 15: Managing Communication
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Sample Questions
Q1) Devin, a junior sales coordinator, is resigning from his job. He writes an email to the top-level officials of his company and expresses his gratitude toward them for providing him with a fulfilling on-the-job experience. In this case, Devin is engaging in _____.
A) downward communication
B) upward communication
C) horizontal communication
D) informal communication
Q2) A person who attributes his or her success to hard work and failure to bad luck is most likely experiencing the _____.
A) modality effect
B) self-generation effect
C) self-serving bias
D) confirmation bias
Q3) Organizational grapevines can be managed by:
A) withholding information from employees.
B) punishing those who share information with other employees.
C) consistently circulating gossip in the organization.
D) keeping employees informed about possible changes and strategies.
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17
Chapter 16: Control
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Sample Questions
Q1) Identify a difference between bureaucratic control and concertive control.
A) Under bureaucratic control, most workers only have to worry about pleasing the boss, whereas with concertive control, their behavior has to satisfy the rest of their team members.
B) Concertive control is driven by strong organizational cultures, whereas bureaucratic control usually arises when companies give work groups complete autonomy and responsibility for task completion.
C) Unlike bureaucratic control, concertive control is based on beliefs that are shaped and negotiated by work groups.
D) Unlike bureaucratically controlled companies, concertively controlled companies are highly resistant to change.
Q2) A local plumbing company installed global positioning satellite (GPS) tracking devices in all its trucks to ensure that employees were going on service calls and not running personal errands. This is an example of _____.
A) normative control
B) adaptive control
C) concertive control
D) objective control
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18
Chapter 17: Managing Information
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Sample Questions
Q1) Zeto Bank requires its customers to provide their customer identification number, their respective passwords, and a one-time password that is sent via SMS to their registered cell phone numbers to access the bank's online banking services. It is evident that Zeto Bank has adopted _____.
A) two-factor authorization
B) two-factor authentication
C) three-step authorization
D) three-step authentication
Q2) Data mining is the process of discovering patterns and relationships in large amounts of data.
A)True
B)False
Q3) Which of the following is a web-based tool that provides safe off-site access to data and programs?
A) A decision support system
B) Electronic data interchange
C) Secure sockets layer encryption
D) An executive information system
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19
Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Which of the following scenarios best illustrates batch production?
A) Milkest, a company that sells dairy products, uses standard packaging for processed cheese.
B) Dantor, an automobile manufacturing company, performs the assembly of automobile parts in an assembly line.
C) Raydor, a company that sells component parts, performs turning, drilling, and milling of plastics and alloy steels to make fifty different parts in a day.
D) Alvend, a company that supplies raw materials to the machinery manufacturing industry, finishes the production of hundred bolts and hundred nuts in standard sizes in two hours.
Q2) ISO 9000 is a series of five international standards for achieving consistency in quality management and quality assurance in companies throughout the world.
A)True
B)False
Q3) Customer satisfaction and customer loyalty lead to long-term profits and growth.
A)True
B)False
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Page 20