Organizational Behavior Review
Questions
Course Introduction
Organizational Behavior explores the dynamics of individual and group actions within organizational settings. The course examines key concepts such as motivation, leadership, communication, decision-making, organizational culture, and change management. Students analyze the impact of human behavior on organizational effectiveness and learn strategies to improve workplace productivity, collaboration, and employee satisfaction. Through case studies, discussions, and practical exercises, students develop critical thinking and interpersonal skills essential for managing people and fostering positive organizational environments.
Recommended Textbook Management 14th Global Edition by Stephen P. Robbins
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18 Chapters
2240 Verified Questions
2240 Flashcards
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Chapter 1: Managers and You in the Workplace
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Time should be considered a(n) ________ resource.
A) abundant
B) diminishing
C) limited
D) renewable
Answer: C
Q2) According to Robert L. Katz, managers need to have technical, interpersonal, and conceptual skills.
A)True
B)False
Answer: True
Q3) ________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.
A) Henri Fayol
B) Abraham Maslow
C) Henry Mintzberg
D) Peter Drucker
Answer: C
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Chapter 2: Decision Making
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Design thinking suggests that managers should look at problem identification collaboratively and integratively with the goal of ________.
A) unveiling a rational approach to address the situation
B) analyzing the situation with deductive reasoning
C) developing solutions which somehow seem inevitable
D) gaining a deep understanding of the situation
Answer: D
Q2) Ian is a plant manager in a multi-site corporation. He frequently deals with situations involving new customers and new products. These are often ________.
A) non-linear problems and risky decisions
B) structured problems and programmed decisions
C) uncertain problems and linear decisions
D) unstructured problems and nonprogrammed decisions
Answer: D
Q3) A programmed decision is a repetitive decision that can be handled by a routine approach.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Globalmanagement
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Which of the following is a multinational corporation that tailors marketing strategies to the host country's unique characteristics?
A) borderless organization
B) global company
C) multidomestic corporation
D) transnational organization
Answer: C
Q2) In South America, the Sawi tribe values deceit and treachery. Taking advantage of other tribes is cause for celebration. This culture is ________.
A) high in assertiveness
B) low in humane orientation
C) high in future orientation
D) low in gender differentiation
Answer: B
Q3) The United States, Canada, and Mexico are parties to the North American Free Trade Association.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Valuing a Diverse Workforce
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following statements is true of gender diversity in workplaces?
A) No consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability.
B) Today, men make up nearly two-thirds of the workforce, while women account for the remaining third.
C) Affirmative action policies have resulted in women, generally, starting their careers at higher levels than men.
D) Despite the disparity in representation in the workforce, women earn nearly as much as men do on a median basis.
Q2) Today the main emphasis of diversity programs is sensitivity training.
A)True
B)False
Q3) Workers in the Millennial generation prefer ________.
A) inclusion and acceptance
B) fairness and integration
C) teamwork and connection
D) work-life balance and opportunity for advancement
Q4) Briefly explain the demographic characteristics that affect workforce diversity.
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Chapter 5: Socially Conscious Management
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) The choice of what activities to reward and punish sends a strong signal to the employees regarding their ethical decisions.
A)True
B)False
Q2) Many companies around the globe voluntarily report their efforts in promoting environmental sustainability using the guidelines developed by the ________.
A) Global Compact
B) Environmental Protection Agency
C) Global Reporting Initiative
D) Organization for Economic Co-operation and Development
Q3) Which of the following options is most likely to have the greatest impact in encouraging employees to behave ethically?
A) Select only ethical employees.
B) Provide a written code of ethics and decision rules.
C) Model ethical behavior beginning with the organization's top leaders.
D) Implement a comprehensive ethical program.
Q4) Outline the two individual characteristics that play a role in determining whether a person behaves ethically.
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Chapter 6: Managing Change
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Taking away the employee's opportunity to participate in decisions that affect him/her is one way to relieve work-related stress.
A)True
B)False
Q2) The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________.
A) external force of change
B) internal force of change
C) marketplace force of change
D) economic force of change
Q3) Sensitivity training refers to activities that help team members learn how each member thinks and works.
A)True
B)False
Q4) Write a short essay on stress, particularly as it relates to the workplace.
Q5) Manipulation involves the use of direct threats against the resisters.
A)True
B)False
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Chapter 7: Constraints Onmanagers
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Which one of the following is an example of a material artifact or symbol?
A) The lines on the parking lot are repainted every year.
B) The offices of upper management are carpeted; the offices of administrative personnel have tile floors.
C) The company sponsors a local youth sports team.
D) Incoming calls are answered by a live person.
Q2) Discuss how culture constrains managers. Include specific examples to support your answer.
Q3) A person desiring to understand the culture of an organization would examine
A) its formal rules
B) the nature of products/services offered by the company
C) the shared values and practices of the firm
D) a set of operational procedures for the company
Q4) Managers of high-performing companies tend to consider the interests of the most profitable stakeholder groups as they make decisions.
A)True
B)False
Q5) Define organizational culture and discuss its three primary implications.
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Chapter 8: Planning and Goal-Setting
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/27928
Sample Questions
Q1) When making editorial decisions for his newspaper, the owner/editor mostly picks issues that are in line with his political beliefs and those that his advertisers approve of despite his publicly stated goal "to be a champion for free speech and for the development of the community." This indicates that ________.
A) the company's strategic goals do not leave any room for interpretation
B) the company's stated goals are not its real goals
C) the company's goals are directional in nature
D) the company's financial goals derive from its strategic goals
Q2) In an uncertain environment, managers should develop plans that are specific, but flexible.
A)True
B)False
Q3) Bill has been working his plan for about three months. He is now discussing his progress with Jim, his supervisor. If Bill and Jim are using the MBO planning process, this discussion is called ________.
A) performance feedback
B) redirection of goals
C) advise and adjust
D) the milestone checkpoint
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Page 10
Chapter 9: Strategic Planning
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Organizations grow by using strategies of ________.
A) concentration, integration, or diversification
B) concentration, integration, or stabilization
C) integration, diversification, or differentiation
D) integration, diversification, or functionalization
Q2) Stars, one of the four business groups in the BCG matrix, are characterized by low growth and high market share.
A)True
B)False
Q3) A study of the external environment allows a manager to understand the ________ and ________ for the organization.
A) threats; weaknesses
B) strengths; weaknesses
C) strengths; opportunities
D) opportunities; threats
Q4) Managers perform an external analysis so that they know about ________.
A) the firm's basic beliefs and ethical priorities
B) what the competition is doing
C) what vendors want
D) their organization's core competencies
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Chapter 10: Fostering Entrepreneurship
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) The risk propensity is higher for entrepreneurs concerned with providing a family income than for those whose primary goal is growth of the business.
A)True
B)False
Q2) Before Henry Ford and Frederick W. Taylor collaborated, automobiles were built by craftsmen, one at a time. After the establishment of the assembly line, Ford was able to produce automobiles faster than his competitors. but with equivalent quality. and sell them for a fraction of the cost. Ford saw opportunity in ________.
A) industry structure
B) the unexpected
C) changing perceptions
D) demographic shifts
Q3) Lucille's venture is finally taking off. To make sure the business grows as she would like, Lucille should consider ________.
A) hiring a consultant to help with major decisions
B) enticing management candidates away from her competitors
C) investing in extensive training for her employees
D) stepping down as CEO in favor of someone with more experience
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Chapter 11: Organization Design
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/27931
Sample Questions
Q1) The fact that Monica's signature is required on all documents and her word is the last word on all decisions relating to her department suggests that ________.
A) her employer has a centralized structure
B) her employer has a decentralized structure
C) her employer has a simple structure
D) her employer has an organic structure
Q2) Given other things unchanged, managers with well-trained and experienced employees can function well with a wider span of control than those with a less talented workforce.
A)True
B)False
Q3) One significant difference between matrix and project structures is that in a project structure the employees have no formal department to which they return when the project is over.
A)True
B)False
Q4) Compare and contrast the team and project structures.
Q5) Discuss the differences between line and staff authority.
Q6) Explain the contemporary view of span of control.
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Chapter 12: Organizing Around Teams
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) The acceptable standards or expectations that are shared by a group's members are referred to as ________.
A) affiliations
B) norms
C) criteria
D) morals
Q2) In the group development process, the forming stage is complete when members begin to think of themselves as part of a group.
A)True
B)False
Q3) One important distinction between a work group and a work team is the degree of interdependence among the members.
A)True
B)False
Q4) Which one of the following is true about social loafing?
A) It is a common phenomenon in collectivist cultures.
B) It is more common in cultures that are dominated by self-interest.
C) It is viewed as a positive characteristic in some cultures.
D) It rarely occurs in Western cultures.
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Chapter 13: Human Resourcemanagement
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27933
Sample Questions
Q1) Which one of the following training methods involves employees participating in role playing, simulations, or other face-to-face types of training?
A) experiential exercises
B) job rotation
C) mentoring and coaching
D) on-the-job training
Q2) Which of the following is true of high-performance work practices?
A) It is easier to implement in organizations with centralized structures.
B) It involves well-structured job responsibilities as opposed to flexible assignments.
C) In spite of its many benefits, research indicates that there is no direct link between high-performance work practices and a firm's market value.
D) It encourages extensive employee involvement and greater employee control on decision making.
Q3) Job rotation allows employees to work at different jobs in a particular area, thereby giving them exposure to a variety of tasks.
A)True
B)False
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Chapter 14: Interpersonal and Organizational Communication
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Because of the heavy use of electronic communication methods, speaking skills have become less important.
A)True
B)False
Q2) When a person tells his or her manager what the manager wants to hear, which one of the following barriers to effective interpersonal communication is the person using?
A) filtering
B) selective perception
C) framing
D) defensiveness
Q3) Informal communication is organizational communication not defined by the organization's structural hierarchy.
A)True
B)False
Q4) An organization's grapevine works as ________.
A) a method for managers to communicate official policy
B) a method for management to control the dissemination of information
C) both a formal and an informal communication method
D) a filter and a feedback mechanism for managers and employees
Page 16
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Chapter 15: Organizational Behavior
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes.
A)True
B)False
Q2) Individual behavior in organizations includes ________.
A) strategies, norms, and roles
B) attitudes, learning, and motivation
C) structure, culture, and team building
D) policies and procedures
Q3) Extraversion is the degree to which someone is sociable, talkative, assertive, and comfortable in relationships with others.
A)True
B)False
Q4) "Cody has retired on the job" is an expression used to describe ________.
A) a person approaching full retirement age
B) an employee who is disengaged
C) someone who draws retirement income while continuing to work
D) a person on extended medical leave
Q5) Explain cognitive dissonance theory in brief.
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Chapter 16: Leadership
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132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/27936
Sample Questions
Q1) Chuck manages the front-end crew at a fast food restaurant. For most of his crew, this is their first job so they have very few job skills but also seem reluctant to perform. In this situation, Chuck should use the ________ style.
A) telling
B) selling
C) participating
D) delegating
Q2) According to the University of Michigan studies, leaders who are production oriented are described as emphasizing interpersonal relationships and as taking a personal interest in the needs of their followers.
A)True
B)False
Q3) Robert House assumed that leaders can change leadership styles depending on the situation.
A)True
B)False
Q4) Leadership training works best with individuals who are high self-monitors.
A)True
B)False
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Chapter 17: Motivating Employees
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) The ________ of work design says that employees are taking the initiative to change how their work is performed.
A) social model
B) proactive perspective
C) job characteristics model
D) relational perspective
Q2) John knows his more experienced workers don't need him to "babysit" them; he trusts them to know what to do, how to do it, and to get it done on time. In this respect, John is a ________ manager.
A) Theory X
B) Theory Y
C) Theory Z
D) Two-factor
Q3) Coworkers Bob and Tom were comparing checks on Friday. Bob saw that Tom's was significantly larger, which made Bob unhappy. Which theory best explains Bob's reaction?
A) Maslow's hierarchy of needs theory
B) Herzberg's two-factor theory
C) Adams' equity theory
D) Vroom's expectancy theory
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Chapter 18: Controlling Activities and Operations
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Helen noticed employee theft has increased. She has considered several options to deal with this loss. Which one of the following is likely to be the most effective concurrent control?
A) Carefully screen job applicants using honesty testing.
B) Publicly announce thefts when they are discovered.
C) Dismiss any employee involved in theft.
D) Publicize progress in reducing theft.
Q2) The goal for the sales team at the auto dealership was to sell one new car per day every day of the month. In August the team sold 33 cars. What should management do?
A) Nothing. The deviation is insignificant.
B) Revise the goal. If the team sold more than the goal, obviously the goal is too low.
C) Wait. See if the performance is duplicated next month before taking any action.
D) Celebrate. Any achievement beyond the goal is deserving of a celebration.
Q3) In a short essay, list and briefly explain the steps, processes, and best practices managers typically utilize in the control process. Provide examples where appropriate.
Q4) What are the major reasons why the control function is important to managers?
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