Organizational Behavior Review
Questions
Course Introduction
Organizational Behavior explores the theories, concepts, and applications related to human behavior within organizations. The course examines individual, group, and organizational dynamics to understand how people interact, make decisions, and drive organizational effectiveness. Topics include motivation, leadership, team functioning, communication, diversity, organizational culture, and change management. By analyzing real-world cases and scenarios, students develop critical skills for managing people and fostering a positive work environment that aligns with strategic organizational objectives.
Recommended Textbook
MGMT 10th Edition by Chuck Williams
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18 Chapters
1983 Verified Questions
1983 Flashcards
Source URL: https://quizplus.com/study-set/2108 Page 2
Chapter 1: Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/41992
Sample Questions
Q1) In the entrepreneur role of management, managers adapt themselves, their subordinates, and their units to change.
A)True
B)False
Answer: True
Q2) As soon as she allocates tasks to her subordinates, Yolanda, an account manager, thinks about the next set of tasks that she can allocate to them so that she can gain credit from her superiors in the organization. Which of the following management mistakes is evident by this act of Yolanda?
A) Overdependence on mentor
B) Being overly ambitious
C) Insensitivity to others
D) Inability to staff effectively
Answer: B
Q3) Conceptual skills decrease in importance as managers rise through the management hierarchy.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The History of Management
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110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/41993
Sample Questions
Q1) Which of the following management theorists provided managers with a better understanding of the effect that group social interactions and employee satisfaction have on individual and group performance?
A) Henri Fayol
B) Max Weber
C) Elton Mayo
D) Chester Barnard
Answer: C
Q2) Jameson and Harrison were both eligible for promotion. However, Patrick, their manager, decided to promote Harrison because he had been with the company for six years and was a more consistent performer than Jameson. Which of the following did Patrick lead by to promote Harrison?
A) Bureaucracy
B) Coercion
C) Synergy
D) Patriarchy
Answer: A
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Page 4
Chapter 3: Organizational Environments and Cultures
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/41994
Sample Questions
Q1) Competitors are companies in the same industry that sell similar products or services to customers.
A)True
B)False
Answer: True
Q2) Mathew, a team manager at Weltono Inc., requested the company's senior management for additional resources for a project. However, he was denied the additional resources, and as a result, the project failed. During a company gathering, a senior manager publicly attributed the failure of the project to Mathew's incompetence. He filed a suit against the company on the grounds of public defamation and won the case. The company incurred losses because it had to pay a hefty sum to Mathew as compensation. In the context of the general environment, this scenario best illustrates the effect of the _____ on organizations.
A) technological component
B) sociocultural component
C) legal component
D) geographical component
Answer: C
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Chapter 4: Ethics and Social Responsibility
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/41995
Sample Questions
Q1) Joanna wanted a raise, but her manager was not ready to give her one. As a consequence to the manager's act, she decided to run a magnet through all the office computers and damaged them. In the context of workplace deviance, Joanna's actions are an example of _____.
A) production deviance
B) property deviance
C) political deviance
D) personal aggression
Q2) __________is a business's obligation to pursue policies, make decisions, and take actions that benefit society.
A) Social loafing
B) Social responsibility
C) Social networking
D) Social engineering
Q3) According to psychologist Lawrence Kohlberg, people at the preconventional level of moral development use internalized ethical principles to solve ethical dilemmas.
A)True
B)False
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6
Chapter 5: Planning and Decision Making
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/41996
Sample Questions
Q1) The main objective of__________is to keep options open by making small, simultaneous investments in many alternative plans.
A) strategic planning
B) options-based planning
C) funds-based planning
D) traditional planning
Q2) Robert has a list of characteristics that he wants his new house to have, and he has listed every item in that list in their order of importance to him. Among the items on his list, the proximity to a bus stop has the highest priority as it is his primary means of commuting, and the street name has the lowest priority. In this scenario, Robert is using _____ to make a rational decision.
A) absolute comparisons
B) relative comparisons
C) benchmarking
D) satisficing
Q3) Research indicates that the effectiveness of goal setting can be doubled by the addition of feedback.
A)True
B)False
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Page 7
Chapter 6: Organizational Strategy
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/41997
Sample Questions
Q1) Jameson&Dawson has four strategic business units (SBUs)-agriculture, auto, advertising, and accommodations. The agriculture industry is a rapidly growing industry, and Jameson&Dawson's SBU holds majority of the market share in the industry. Hence, the company earns large profits from its agriculture unit and invests majority of its funds in it. In the context of the BCG matrix, which of the following categories of SBUs best describes the agriculture unit?
A) Stars
B) Cash cows
C) Question marks
D) Dogs
Q2) A(n) _____ is a countermove, prompted by a rival's attack, that is designed to defend or improve a company's market share or profit.
A) response
B) attack
C) recovery
D) acquisition
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8
Chapter 7: Innovation and Change
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41998
Sample Questions
Q1) In the context of organizational decline, which of the following is true of the dissolution stage?
A) Cutbacks and layoffs will have reduced the level of talent among employees.
B) Key managers fail to recognize the threats due to an inability to understand their significance.
C) The managers may be waiting to see if the problems will correct themselves.
D) The company is dissolved through bankruptcy proceedings.
Q2) Which of the following statements is true of resistance to change?
A) Employees are more likely to resist change if they have to participate in planning and implementing the change process.
B) Employees are more likely to resist change if they are asked to focus on short-term wins, rather than long-term goals.
C) It decreases when change efforts receive significant managerial support.
D) It is used to manage innovation in more certain environments during periods of incremental change.
Q3) Dominant technological designs can also emerge through independent standards bodies.
A)True
B)False
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Page 9
Chapter 8: Global Management
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/41999
Sample Questions
Q1) If companies focus too much on local adaptation, they run the risk of:
A) using management procedures poorly suited to particular countries' markets, cultures, and employees.
B) losing the cost effectiveness and productivity that result from using standardized rules and procedures throughout the world.
C) losing control over the quality of the product or service sold by the foreign licensee.
D) failing to benefit from an active global strategy.
Q2) Which of the following is an example of the process of exporting?
A) Allied Pharmacy receiving royalty payment from Wings Pharmacy for allowing it to produce and sell its trademark cough syrup
B) TechnoDorm, a manufacturer of mobile devices, licensing its entire business to DreamyTech
C) FootSoul, a U.S.-based shoe manufacturing company, selling its shoes in the U.S., Germany, and France
D) BiteSweet Inc. and NutriPack Inc. collaborating to form a new company, BitePack Inc., which manufactures energy bars
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Chapter 9: Designing Adaptive Organizations
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/42000
Sample Questions
Q1) At Auternli, a cosmetics manufacturing company, all major decisions, such as production, marketing, and financial decisions, are made only by the top management. The middle and lower level managers are responsible for implementing these strategies without modifying any of the procedures. In the context of organizational authority, which of the following is best illustrated in this scenario?
A) Delegation of authority
B) Staff authority
C) Centralization of authority
D) Distributed authority
Q2) Shmature, a law firm, organizes its staff into various departments depending on the type of clients it deals with. These departments include federally incorporated organizations, sole proprietorships, partnerships, limited liability companies, and corporations. In this scenario, Shmature most likely follows _____.
A) functional departmentalization
B) customer departmentalization
C) product departmentalization
D) geographic departmentalization
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Chapter 10: Managing Teams
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/42001
Sample Questions
Q1) __________is the degree to which workers in a team have the discretion, freedom, and independence to decide how and when to accomplish their jobs.
A) Synergy
B) Cohesiveness
C) Groupthink
D) Autonomy
Q2) The product development team of a company conducts a meeting to discuss the worthiness of launching a new product in the market. The majority of the team members support the idea and believe it would sell in the market. However, one member, Jeff, is not very sure of the success of the product in the market but decides not to voice his opinion fearing that his dynamics with the team might get affected. This scenario illustrates the concept of _____.
A) groupthink
B) reverse psychology
C) synergy
D) conservative bias
Q3) Cross-training is less appropriate for teams of highly skilled workers.
A)True
B)False
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Page 12
Chapter 11: Managing Human Resource Systems
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123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/42002
Sample Questions
Q1) Due to an increase in the employee turnover of a company, the company decided to be very thorough in gathering accurate information about the job applicants. It decided to uncover all job-related information not provided by the applicants in order to hire only those candidates who do not have an inconsistent employment history. Given the scenario, the company should conduct _____.
A) performance appraisal
B) feedback sessions
C) needs assessment
D) background checks
Q2) Benjamin, a creative director at a marketing firm, is responsible for conducting the final round of interviews for those who apply for the posts of advertising and editorial photographer, graphic artist, and graphic designer. As part of the interview, he asks candidates to furnish contact details of the supervisors of their previous jobs. This scenario illustrates that Benjamin gives high importance to _____.
A) employment references
B) job specifications
C) cognitive abilities
D) employee performance appraisals
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Chapter 12: Managing Individuals and a Diverse Workforce
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42003
Sample Questions
Q1) The _____ focuses on bringing different talents and perspectives together to make the best organizational decisions and to produce innovative, competitive products and services.
A) access and legitimacy paradigm
B) discrimination and fairness paradigm
C) learning and effectiveness paradigm
D) acceptance and celebration paradigm
Q2) In the context of deep-level diversity,__________is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes individuals different from each other.
A) ego
B) personality
C) veracity
D) integrity
Q3) Which of the following is a significant factor behind the lack of women at top levels of management?
A) Women are more prone to illness and accidents.
B) Women are not ambitious.
C) Women face sex discrimination.
D) Women have less qualification than men.
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Chapter 13: Motivation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42004
Sample Questions
Q1) Mellbalch is an electric appliance manufacturer. The employees of the company who are chosen as the best performers of the quarter are given financial incentives for their accomplishments. In the context of reinforcement theory of motivation, which of the following intermittent reinforcement schedules does this scenario best illustrate?
A) A fixed interval reinforcement schedule
B) A fixed ratio reinforcement schedule
C) A variable interval reinforcement schedule
D) A variable ratio reinforcement schedule
Q2) In the context of motivation, initiation of effort is concerned with the choices that people make in deciding where to put forth effort in their jobs.
A)True
B)False
Q3) Which of the following is an example of an extrinsic reward?
A) A sense of accomplishment
B) A feeling of responsibility
C) A chance to learn something new
D) A promotion to a higher position
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Chapter 14: Leadership
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200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/42005
Sample Questions
Q1) Sandra, a manager at Evolve Corp., frequently engages her team in recreational activities. Every employee is friendly with one another. For Sandra, building a healthy work environment is the primary concern and employee performance is secondary. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Sandra using in this scenario?
A) The middle-of-the-road style
B) The country club style
C) The authority-compliance style
D) The impoverished style
Q2) In the context of Fiedler's contingency theory, the term__________refers to the degree to which a particular condition either permits or denies a leader the chance to influence the behavior of group members.
A) situational favorableness
B) position power
C) initiating structure
D) task structure
Q3) Directive leadership is very similar to considerate leader behavior.
A)True
B)False
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Page 16
Chapter 15: Managing Communication
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/42006
Sample Questions
Q1) In the context of the communication process, _____ refers to putting a message into a written, verbal, or symbolic form that can be recognized and understood by the receiver.
A) encoding
B) decoding
C) transmission
D) reception
Q2) In the context of nonverbal communication, _____ are movements of the body and face.
A) proxemics
B) kinesics
C) metalanguages
D) paralanguages
Q3) In the context of formal communication channels,__________is used to encourage lower-level managers and employees to participate in organizational decision making.
A) downward communication
B) upward communication
C) horizontal communication
D) incongruent communication
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Chapter 16: Control
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/42007
Sample Questions
Q1) Gary is the founder of an animal shelter; he shares a special bond with animals. Hence, he prefers to employ people who care for animals. The caretakers at his shelter are hardworking, trustworthy, and sensitive to the needs of the rescued animals. This is an example of _____.
A) concertive control
B) objective control
C) bureaucratic control
D) normative control
Q2) Managers who use bureaucratic control are known to:
A) place little emphasis on policies and procedures.
B) emphasize following the rules above all else.
C) believe that the shared values and beliefs of the company guide workers' behavior.
D) rely on group norms rather than on formalized rules and regulations.
Q3) _____ are the costs associated with implementing or maintaining control.
A) Value costs
B) Conversion costs
C) Sunk costs
D) Regulation costs
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18
Chapter 17: Managing Information
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/42008
Sample Questions
Q1) Bramo Courier Services has set up an extranet website to enable its customers to place orders directly. It has also set up an intranet website to enable its employees to convey order and shipping information to the relevant departments within the firm. However, to ensure effective and smooth exchange of information, Bramo Courier Services has to pay $100 million annually for Internet access. In this scenario, the cost that Bramo Courier Services incurs is an example of _____.
A) acquisition cost
B) processing cost
C) communication cost
D) retrieval cost
Q2) Which of the following statements is true of affinity patterns?
A) They help identify database elements that are different.
B) They occur when two or more database elements tend to occur together in a significant way.
C) They can solely be identified through supervised data mining.
D) They occur when three or more database elements occur together in a significant pattern.
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19
Chapter 18: Managing Service and Manufacturing Operations
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/42009
Sample Questions
Q1) Ziff Corp., a company that manufactures construction materials, uses 10,000 tons of iron per year to make reinforced rods. Its ordering costs are $20 per order and holding costs are $10 per ton. According to the economic order quantity (EOQ) model, approximately how often should the company place a fresh order for iron?
A) Every four days
B) Every five days
C) Every six days
D) Every seven days
Q2) Fit n Fine is a clothing company that is famous for its impressive standards of product quality. Recently, the company introduced a new collection of office wear that failed to grab the attention of its target customer group because of its inconsistent quality. This _____ in quality standard led the company to incur heavy losses.
A) conformity
B) stagnation
C) variation
D) regularity
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Page 20