Organizational Behavior Review
Questions
Course Introduction
Organizational Behavior explores the study of how individuals and groups interact within organizations, examining the impact of human behavior on organizational effectiveness. The course covers topics such as motivation, leadership, team dynamics, communication, organizational culture, decision-making, and change management. Through case studies, discussions, and practical applications, students develop an understanding of the psychological and social factors that influence workplace dynamics, enabling them to analyze and improve performance, solve organizational problems, and foster a positive work environment.
Recommended Textbook
Human Resource Management 15th Edition by Gary Dessler
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18 Chapters
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1980 Flashcards
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Chapter 1: Introduction to Human Resource Management
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Sample Questions
Q1) About what percentage of all job openings are now posted online?
A)15%
B)35%
C)50%
D)70%
Answer: D
Q2) Strategic human resource management refers to performing basic day-to-day duties that satisfy the needs and demands of both the employees and the employer.
A)True
B)False
Answer: False
Q3) Which of the following is most likely a line function of the human resource manager?
A)ensuring that line managers are implementing HR policies
B)advising top managers about how to implement EEO laws
C)representing the interests of employees to senior management
D)directing the activities of subordinates in the HR department
Answer: D
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Chapter 2: Equal Opportunity and the Law
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Sample Questions
Q1) Uniform guidelines from the EEOC are recommended for employers to use in matters regarding all of the following EXCEPT ________.
A)employee selection
B)record keeping
C)sexual harassment
D)psychological testing
Answer: D
Q2) The 13th Amendment to the U.S. Constitution addresses the subject of ________.
A)due process
B)slavery
C)private property
D)trial by jury
Answer: B
Q3) In which of the following jobs would gender most likely be appropriate to use as a BFOQ?
A)fire fighter in a metropolitan fire department
B)prison guard at a federal penitentiary
C)teacher at a private, all-girls school
D)actor in a toothpaste commercial
Answer: D
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Chapter 3: Human Resource Management Strategy and Analysis
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Sample Questions
Q1) Benchmarking indicates the extent to which a firm's HR practices are helping to accomplish long-term strategic goals.
A)True
B)False
Answer: False
Q2) ________ defines the nature of the company's business in terms of how it will match its internal strengths and weaknesses with its external opportunities and threats in order to maintain a competitive position.
A)Financial auditing
B)Strategic planning
C)Employee benchmarking
D)Employee testing
Answer: B
Q3) Which of the following is NOT part of the basic managerial planning?
A)evaluation of best options
B)establishment of clear objectives
C)implementation of the plan
D)building corporate hierarchies
Answer: D
Page 5
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Chapter 4: Job Analysis and the Talent Management Process
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Sample Questions
Q1) Which method for collecting job analysis information is considered best for quantifying the relative worth of a job for compensation purposes?
A)electronic log
B)worker diary
C)observation
D)position analysis questionnaire
Q2) What time-saving options are available to a busy manager who needs to conduct a job analysis and write job descriptions? Explain your answer in a brief essay.
Q3) Which term refers to the holistic, integrated and results and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees?
A)job analysis
B)HR alignment
C)strategic planning
D)talent management
Q4) What are the steps involved in the job analysis process? Briefly discuss the methods available for collecting job analysis information.
Q5) In a brief essay, compare and contrast job descriptions and job specifications.
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) To prevent the appearance of discriminatory hiring practices, firms are advised to avoid asking job applicants on an application form whether they own or rent a house.
A)True
B)False
Q2) A small software firm is seeking several permanent employees with experience in the semiconductor industry and advanced degrees in computer science. The firm is a small one and cannot afford to pay a traditional recruiting firm a fee of 30% per each hire's salary. Instead, this firm should consider using a(n)________.
A)contingency-based recruiter
B)temporary staffing agency
C)outsourcing staffing service
D)on-demand recruiting service
Q3) A scatter plot is a graphical method used to help identify the relationship between two variables.
A)True
B)False
Q4) What methods are used by both small and large firms to forecast the supply of inside candidates?
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Chapter 6: Employee Testing and Selection
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Sample Questions
Q1) Graphology, a tool for assessing basic personality traits, is also called ________.
A)numerology
B)reasoning analysis
C)handwriting analysis
D)polygraph output assessment
Q2) The Federal Privacy Act allows federal employees to view their personnel files.
A)True
B)False
Q3) Applicant tracking systems are mostly used by employers to ________.
A)develop work samples
B)develop specific job descriptions
C)verify a candidate's U.S. citizenship
D)screen and rank candidates based on skills
Q4) What is the primary disadvantage of using concurrent validation?
A)Current employees may not be representative of new applicants.
B)New applicants are recent college graduates with limited experience.
C)Limited correlation exists between high test scores and job performance.
D)Test batteries have not been administered by professional industrial psychologists.
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8
Chapter 7: Interviewing Candidates
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110 Verified Questions
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Sample Questions
Q1) The following are interviewing errors to avoid EXCEPT ________.
A)asking prepared questions
B)first impressions
C)pressure to hire
D)not clarifying what the job involves
Q2) In a stress interview, the interviewer ________.
A)provides an applicant with a task to complete in a set amount of time
B)tries to make the applicant uncomfortable in order to spot sensitivity
C)gives a word problem to see how the candidate thinks under pressure
D)describes a hypothetical situation to assess how the applicant responds
Q3) All of the following are common characteristics of computerized selection interviews EXCEPT ________.
A)questions presented rapidly
B)response times measured for any delays
C)questions focused on experience and skills
D)essay questions based on hypothetical situations
Q4) First impressions created from a candidate's application forms or personal appearance rarely affect interviewer ratings of candidates.
A)True
B)False
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Chapter 8: Training and Developing Employees
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Sample
Questions
Q1) A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
A)job instruction training
B)programmed learning
C)apprenticeship training
D)coaching technique
Q2) What is the first step in the ADDIE training process?
A)assessing the program's successes
B)appraising the program's budget
C)analyzing the training need
D)acquiring training materials
Q3) What is the second step in the ADDIE training process?
A)developing training aids
B)defining the training objectives
C)designing the overall training program
D)designating employees who need training
Q4) What is meant by the idea of organizational change? How does organizational development facilitate organizational change?
Q5) What is programmed learning and why is it used in organizations?
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Chapter 9: Performance Management and Appraisal
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110 Flashcards
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Sample Questions
Q1) Which of the following is the easiest and most popular technique for appraising employee performance?
A)alternation ranking
B)graphic rating scale
C)forced distribution
D)constant sum rating scale
Q2) Which performance appraisal problem is associated with supervisors giving all of their subordinates consistently high ratings?
A)central tendency
B)leniency
C)strictness
D)halo effect
Q3) Peer appraisals have been shown to have a negative effect on task motivation, cohesion, and job satisfaction, so most organizations no longer use them.
A)True
B)False
Q4) What are the essential steps of the performance appraisal process?
Q5) In a brief essay, discuss the components necessary for an effective performance management process.
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Chapter 10: Employee Retention, Engagement, and Careers
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Sample Questions
Q1) What is reality shock? What efforts can be taken by an employer to prevent reality shock?
Q2) Robin, the HR manager at Rightway Enterprises, believes that job withdrawal has become a significant problem at the firm. Robin most likely came to this conclusion after observing all of the following employee behaviors EXCEPT ________.
A)frequent vacation time requests
B)idle employee conversations
C)undeserved work breaks
D)excessive absences
Q3) Describe at least 4 ways organization can work to boost the retention of employees.
Q4) Why are an increasing number of firms focusing on retirement planning?
A)concerns about future labor shortages
B)surveys of current employee attitudes
C)modifications to the promotion process
D)increases in health insurance premiums
Q5) What are the 4 major grounds for dismissal?
Q6) How can firms benefit from retirement planning programs?
Q7) What are the characteristics of an effective mentor?
Page 12
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Chapter 11: Establishing Strategic Pay Plans
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Sample Questions
Q1) What are the two primary components of computerized job evaluations?
A)compensable factors and benchmark jobs
B)grade definitions and factor comparisons
C)structured questionnaires and statistical models
D)structured questionnaires and grade definitions
Q2) Indirect payments that contribute to an employee's compensation include variable pay like commissions and bonuses.
A)True
B)False
Q3) Which of the following is true for employers who use independent contractors?
A)Fair Labor Standards Act overtime requirements do not apply.
B)Social Security taxes are higher than for regular employees.
C)Federal income taxes are charged at a reduced rate.
D)Payroll taxes are paid by the employer.
Q4) Beth, a small business owner, wants to ensure external equity when establishing pay rates. Beth should most likely ________.
A)use wage curves to price each pay grade
B)compare performance appraisals
C)conduct a salary survey
D)check online pay sites
Page 13
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Chapter 12: Pay for Performance and Financial Incentives
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Sample Questions
Q1) All of the following are advantages of team incentive plans EXCEPT that ________.
A)jealousy is reduced
B)wage equity is guaranteed
C)team planning is reinforced
D)problem solving is encouraged
Q2) Tanner's employer puts a predetermined portion of profits into a trust account for Tanner's retirement. Which of the following is most likely the type of profit-sharing plan used by Tanner's employer?
A)deferred profit-sharing plan
B)Lincoln incentive system
C)Jefferson incentive system
D)gainsharing plan
Q3) According to Victor Vroom, expectancy could also be referred to as the ________.
A)probability that effort will lead to success
B)relationship between performance and reward
C)perceived value a person attaches to a reward
D)employer's strategy for motivating employees
Q4) Explain the advantages and disadvantages of using piecework as a pay plan.
Q5) Describe what a Scanlon Plan is and its 5 major elements.
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Chapter 13: Benefits and Services
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Sample Questions
Q1) When an employer makes all of the contributions to the pension plan, the pension plan is classified as ________.
A)qualified
B)non-qualified
C)defined contribution
D)non-contributory
Q2) All of the following are true statements regarding the application of the Family and Medical Leave Act EXCEPT ________.
A)employers must receive advance notice and medical certification from the employee
B)eligible employees must have worked for the employer for at least one year
C)employees must be employed at job sites with at least 50 employees
D)up to 12 weeks must be granted in a 12-month period
Q3) A primary benefit of 401(k)plans is that payments made by employees into the plan are pretax, so the employee pays no tax on those dollars until after he or she retires or withdraws the money.
A)True
B)False
Q4) What are the three types of benefits provided by Social Security?
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Page 15
Chapter 14: Building Positive Employee Relations
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Sample Questions
Q1) ________ is/are actions not done by accident but with a goal to cause harm.
A)Repetition
B)Imbalance of power
C)Intent to cause harm
D)Merit
Q2) Several researchers have found evidence for what they call the "Evil Woman Thesis," which is:
A)women in leadership positions tend to see ethics in more concrete black and white terms
B)men who do not advance in an organizational hierarchy are likely to blame female managers they have had
C)when a woman doesn't act the way other men and women expect she should act, people tend to treat her more harshly than they might if a man acted unexpectedly
D)when a team is created, women are more likely to be the scapegoat in the case of failure
Q3) Studies indicate that some people's traits and behaviors make them more susceptible to bullying.
A)True
B)False
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Page 16
Chapter 15: Labor Relations and Collective Bargaining
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Sample Questions
Q1) You are a manager at a manufacturing facility, and you tell your subordinates that unions are dangerous to the economy. Which law protects your right to express these views?
A)Wagner Act
B)Taft-Hartley Act
C)Norris-LaGuardia Act
D)Landrum-Griffin Act
Q2) The National Air Traffic Controllers Association and the Federal Aviation Administration have reached an impasse during collective bargaining. Which of the following will most likely be used to reach a settlement?
A)fact finding
B)mediation
C)binding arbitration
D)non-binding arbitration
Q3) ________ is the process of legally terminating a union's right to represent employees.
A)Union salting
B)Featherbedding
C)Decertification
D)Collective bargaining
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Chapter 16: Safety, Health, and Risk Management
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Sample Questions
Q1) The security guards and tellers at National Bank receive extensive training on how to handle medical emergencies, angry customers, and suspicious packages. Which of the following security programs is most likely being used at National Bank?
A)mechanical security
B)group security
C)organizational security
D)natural security
Q2) OSHA advocates safety incentive programs because they drastically reduce the number of workplace injuries and illnesses.
A)True
B)False
Q3) Which of the following is a personal factor that can lead to stress?
A)poor supervision
B)pace of work
C)divorce
D)job security
Q4) In a brief essay, discuss the observable behaviors that may indicate an employee has an alcohol-related problem. Identify and describe the behavior associated with each stage of alcoholism.
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Chapter 17: Managing Global Human Resources
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Sample Questions
Q1) Which of the following is most likely NOT covered by kidnapping and ransom insurance policies?
A)abductions
B)ransoms
C)crisis teams
D)weapons
Q2) In a planned economy, such as China, some industries are under the direct control of the government while other industries are free to make pricing and production decisions based on market demand.
A)True
B)False
Q3) Which of the following is NOT one of the primary expense groups used in the balance sheet approach to formulating expatriate pay?
A)taxes
B)housing
C)disposable income
D)discretionary expenses
Q4) Describe what an expatriate is and factors that impact expatriate success.
Q5) Explain the balance sheet approach to formulating expatriate pay.
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Chapter 18: Managing Human Resources in Small and Entrepreneurial Firms
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Sample Questions
Q1) How has the Internet changed how small businesses compete with large businesses in regards to HR-related issues?
Q2) An integrated human resource information system (HRIS)is interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization of an organization's human resource management activities.
A)True
B)False
Q3) A human resources information system helps managers make effective decisions by ________.
A)providing detailed information about tax liabilities
B)automatically updating employee records and data
C)regularly generating standardized, summarized reports
D)providing data about a firm's customer orders and returns
Q4) Approximately one-third of people working in the U.S. are employed by small firms.
A)True
B)False
Q5) How does HR management differ in small and large firms?
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