Organizational Behavior Question Bank
Course Introduction
Organizational Behavior explores the systematic study of how individuals, groups, and structures impact behavior within organizations. This course examines key concepts such as motivation, leadership, team dynamics, communication, decision-making, and organizational culture. By analyzing both theoretical and practical perspectives, students gain insights into improving organizational effectiveness, fostering positive work environments, and developing strategies for managing change and conflict. Emphasis is placed on real-world applications, case studies, and the development of interpersonal and analytical skills essential for effective management and leadership roles.
Recommended Textbook
Management 14th Global Edition by Stephen P. Robbins
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18 Chapters
2240 Verified Questions
2240 Flashcards
Source URL: https://quizplus.com/study-set/1404
Page 2
Chapter 1: Managers and You in the Workplace
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/27921
Sample Questions
Q1) The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
Answer: B
Q2) One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills.
A) negotiator
B) technical
C) interpersonal
D) conceptual
Answer: B
Q3) Determining who reports to whom is part of the planning function of management. A)True
B)False
Answer: False
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Page 3
Chapter 2: Decision Making
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) It is important that decision-makers ignore emotions when making business decisions so their decisions will be perceived as rational.
A)True
B)False
Answer: False
Q2) "All employees must be at their work stations and ready to work by the time the buzzer sounds." This is an example of ________.
A) a policy
B) a procedure
C) a practice
D) a rule
Answer: D
Q3) Managers are assumed to use ________ if they make logical and consistent choices to maximize value.
A) rational decision making
B) intuitive decision making
C) bounded rationality
D) evidence-based management
Answer: A
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Page 4
Chapter 3: Globalmanagement
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/27923
Sample Questions
Q1) If the rate of inflation in Tomturkistan increased suddenly, what effect would that have on the exchange rate of Tomturkistan currency for U.S. dollars?
A) More U.S. dollars would be needed to purchase the same quantity of Tomturkistan goods as before inflation.
B) One U.S. dollar would purchase more Tomturkistan currency.
C) Tomturkistan currency would purchase more U.S. goods than before.
D) There would be no change; inflation is a domestic problem only.
Answer: B
Q2) The OECD was formed to ________.
A) settle disputes arising from trade between developed and third-world countries
B) help member countries achieve sustainable economic growth
C) raise the standard of living in South American countries
D) control interest rates and inflation in member countries
Answer: B
Q3) The United States is an example of a country with low power distance.
A)True
B)False
Answer: True
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Chapter 4: Valuing a Diverse Workforce
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/27924
Sample Questions
Q1) Which of the following managerial styles is traditionally considered to be feminine?
A) authoritative
B) leading by example
C) inclusive
D) being directive
Q2) Men with a strong sense of fairness make the best mentors for women.
A)True
B)False
Q3) Workers in the Millennial generation prefer ________.
A) inclusion and acceptance
B) fairness and integration
C) teamwork and connection
D) work-life balance and opportunity for advancement
Q4) An important impact that workplace diversity has on organizational performance is through the increase in employee turnover.
A)True
B)False
Q5) How is workplace diversity beneficial to organizations from a strategic perspective?
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Chapter 5: Socially Conscious Management
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27925
Sample Questions
Q1) In the ________ approach of going green, organizations respond to the environmental preferences of customers.
A) legal
B) market
C) stakeholder
D) activist
Q2) In the activist approach to going green, an organization looks for ways to protect its sources of supply.
A)True
B)False
Q3) The centerpiece of the ________ efforts is the Anti-Bribery Convention that was the first global instrument to combat corruption in cross-border business deals.
A) Organization for Economic Co-operation and Development's
B) Institute of Global Ethics'
C) Ethics and Compliance Officer Association's
D) United Nations'
Q4) Who are whistle-blowers? What can managers do to protect them?
Q5) Compare and contrast the ideas of social obligation, social responsiveness, and social responsibility.
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Chapter 6: Managing Change
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/27926
Sample Questions
Q1) Organizations need change because ________.
A) the future is unpredictable
B) the environment is stable
C) external and internal factors create the forces for change
D) employees get bored with the status quo
Q2) Fuel prices keep spiraling upward so recreational vehicle manufacturers are being pressured to produce lighter units that can be pulled by smaller trucks. This situation is representative of ________.
A) a driving force
B) a social force
C) a restraining force
D) an economic force
Q3) Which of the following is an example of a psychological symptom of stress?
A) changes in metabolism
B) increased heart and breathing rate
C) procrastination
D) changes in productivity
Q4) Discuss the four internal factors that cause change in an organization, giving an example of each factor.
Q5) List a few cultural characteristics that an innovative organization possesses.
Page 8
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Chapter 7: Constraints Onmanagers
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116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/27927
Sample Questions
Q1) Bernard's company knows it must constantly create new products to stay ahead of the competition. Which of the following characteristics are we likely to find in this culture?
A) a serious outlook toward work
B) intolerance toward uncertainty or ambiguity
C) resolution of employee issues based on personal interest
D) freedom for employees to exercise discretion
Q2) If the components in an organization's environment exhibit minimal change, such an environment is said to be ________.
A) volatile
B) dynamic
C) stable
D) simple
Q3) The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization.
A) organizational culture
B) corporate rituals
C) corporate rites
D) employee mentoring
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9
Chapter 8: Planning and Goal-Setting
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/27928
Sample Questions
Q1) Long-term plans are defined as those with a time frame beyond ________.
A) seven years
B) one year
C) five years
D) three years
Q2) When formal planning fails to lead to higher performance, which one of the following is most likely to be the reason for the failure?
A) A participative style of planning was used.
B) Managers were allowed too much autonomy.
C) The company emphasized the control function over other functions.
D) External forces constrain managers' options.
Q3) A ________ is a broad statement of an organization's purpose that provides an overall guide to what organizational members think is important.
A) mission
B) vision
C) project
D) preamble
Q4) In a short essay, list and discuss six characteristics of well-designed goals.
Q5) In a short essay, describe the different classifications of plans.
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Chapter 9: Strategic Planning
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/27929
Sample Questions
Q1) Organizations grow by using strategies of ________.
A) concentration, integration, or diversification
B) concentration, integration, or stabilization
C) integration, diversification, or differentiation
D) integration, diversification, or functionalization
Q2) List and discuss the different types of corporate strategies.
Q3) Discuss the five forces model and the various competitive strategies that an organization may use.
Q4) In a short essay, explain strategic management and why it is important.
Q5) Joe's Hardware bought Moe's hardware on the other side of town. This is an example of ________.
A) backward integration
B) forward integration
C) lateral integration
D) horizontal integration
Q6) Strategic management helps coordinate the efforts of all department and functional areas of an organization.
A)True
B)False
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Q7) Discuss the methods by which an organization grows. Give relevant examples.
Chapter 10: Fostering Entrepreneurship
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/27930
Sample Questions
Q1) As a company grows, an informal, loose, and flexible atmosphere may not work well.
A)True
B)False
Q2) Why is it advisable for entrepreneurs to plan for growth? How can they do this?
Q3) If Camden wants his new business to be a good corporate citizen, he should ________.
A) hire only union labor
B) minimize the risks his business takes
C) consider community goals in his business plan
D) observe all the local ordinances and employment laws
Q4) Emily is calculating her annual revenues, balance sheets, and breakeven points so she can write the ________ section of her business plan.
A) description of the business
B) executive summary
C) financial data and projections
D) analysis of the context
Q5) In what ways does empowering employees benefit the entrepreneurial venture? How can employees be empowered?
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Chapter 11: Organization Design
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/27931
Sample Questions
Q1) Which of the following is a weakness of the simple structure?
A) Duplication of activities and resources increases costs and reduces efficiency.
B) Specialists become insulated and have little understanding of what other units are doing.
C) Pursuit of functional goals causes managers to lose sight of what is best for the overall organization.
D) It relies too much on one person, which is very risky.
Q2) Developing a new automobile requires the services of many types of experts such as design and electronics engineers, procurers, metallurgists-the list is extensive. Rather than employ these individuals directly, the automaker will outsource the work. The specialists then work at facilities owned by the automaker rather than at their own employers' places. This demonstrates a type of ________.
A) virtual organization
B) team structure
C) project structure
D) boundaryless organization
Q3) Explain the contemporary view of span of control.
Q4) Compare and contrast the team and project structures.
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Page 13
Chapter 12: Organizing Around Teams
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/27932
Sample Questions
Q1) Whenever one of her group got within ten feet of her, Christine chirped, "Oh good! You've come to help me." This group is likely to have low productivity because
A) Christine lacks sociability
B) Christine lacks self-reliance
C) Christine possesses authoritarianism
D) Christine is unconventional
Q2) Which one of the following countries is most likely to assign status based on accomplishments rather than on titles and family history?
A) China
B) Australia
C) Brazil
D) India
Q3) Status can be a significant motivator with behavioral consequences when individuals and others perceive the individual's status similarly.
A)True
B)False
Q4) An organization must eliminate conflicts to be successful. Do you agree with this statement? Justify your answer.
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Chapter 13: Human Resourcemanagement
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27933
Sample Questions
Q1) Each day Ted's smartphone receives a training video about another aspect of his job. Ted can access these at his leisure and is required to take a quiz to confirm he has watched them. This system of delivering training content is called ________.
A) experiential exercises
B) mobile learning
C) videoconferencing
D) e-learning
Q2) ________ are a temporary involuntary termination that can last from a few weeks to several years.
A) Layoffs
B) Attritions
C) Discharges
D) Retirements
Q3) Assessment centers are best used to select ________.
A) individuals for management positions
B) semiskilled workers
C) employees for entry-level positions
D) unskilled workers
Q4) Define decruitment and discuss the various decruitment options.
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Chapter 14: Interpersonal and Organizational Communication
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/27934
Sample Questions
Q1) Describe and explain the different directions of communication flow within an organization.
Q2) Regardless of the work design, some workspace should exist where few distractions are likely to occur.
A)True
B)False
Q3) George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.
A) deciphering the message
B) organizational communication
C) lateral communication
D) decoding the message
Q4) Because of the heavy use of electronic communication methods, speaking skills have become less important.
A)True
B)False
Q5) Explain how communication can have an impact on customer satisfaction and what managers can do to improve communication.
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Chapter 15: Organizational Behavior
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/27935
Sample Questions
Q1) The ability to sense how others are feeling is known as ________.
A) agreeableness
B) empathy
C) sympathy
D) relationship management
Q2) Organizational citizenship behavior impacts the success of the entire organization.
A)True
B)False
Q3) Sandy is very good at precise work. She does not tire of repetitive work as easily as some of the others. However, when faced with a new problem that requires an innovative solution, her performance is not satisfactory. Sandy's personality is likely to be classified as a(n) ________ type.
A) sensing
B) feeling
C) introvert
D) intuitive
Q4) Describe the Big Five Model. List and discuss the five personality traits that are based on the Big Five Model of personality.
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Chapter 16: Leadership
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132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/27936
Sample Questions
Q1) The most dominant component of credibility is ________.
A) expertise
B) status
C) authority
D) honesty
Q2) Trust is the belief in the integrity, character, and ability of a leader.
A)True
B)False
Q3) The "telling" style of Hersey and Blanchard is most like the ________ style of the University of Iowa studies.
A) laissez-faire
B) democratic
C) autocratic
D) participative
Q4) Juan is the person employees go to when knowledge of a topic was needed. Juan holds ________ power.
A) legitimate
B) reward
C) referent
D) expert
Page 18
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Chapter 17: Motivating Employees
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) People with a high need for achievement ________.
A) emphasize helping others accomplish their goals
B) make good managers, especially in large organizations
C) prefer moderately challenging goals
D) emphasize the rewards of success
Q2) Flipping burgers at the local drive-thru is Marla's first job. She has no work experience, no marketable skills. Which one of the following would you suggest her manager do to keep Marla motivated to perform at her highest level?
A) Pay her more than minimum wage.
B) Pair her with a long-term employee to train her in her job tasks.
C) Offer her a promotion if she meets specific goals.
D) Recognize her best performance with public praise.
Q3) According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.
A)True
B)False
Q4) What is open-book management? How is it effective in motivating appropriate employee behavior?
Q5) How can managers use the job characteristics model (JCM) to design jobs?
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Chapter 18: Controlling Activities and Operations
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/27938
Sample Questions
Q1) ________ is measured by the costs of acquiring and transforming organizational resources into outputs.
A) Input
B) Quality
C) Profit
D) Leverage
Q2) Helen noticed employee theft has increased. She has considered several options to deal with this loss. Which one of the following is likely to be the most effective concurrent control?
A) Carefully screen job applicants using honesty testing.
B) Publicly announce thefts when they are discovered.
C) Dismiss any employee involved in theft.
D) Publicize progress in reducing theft.
Q3) Managers should not consider the standards when measuring the actual performance of employees.
A)True
B)False
Q4) What are the major reasons why the control function is important to managers?
Q5) What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.
20
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