Organizational Behavior Question Bank
Course Introduction
Organizational Behavior explores the principles and dynamics of individual and group actions within organizations. The course examines theories related to motivation, leadership, communication, power, organizational culture, and change management. Through case studies and real-world examples, students learn how behaviors impact organizational effectiveness and how to apply concepts to improve teamwork, decision-making, and overall workplace climate. The course aims to equip students with the analytical frameworks and interpersonal skills critical for leading and managing people in diverse professional settings.
Recommended Textbook
Professionalism Skills for Workplace Success 3rd Edition by Lydia
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16 Chapters
1680 Verified Questions
1680 Flashcards
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Page 2
E. Anderson
Chapter 1: Your Attitude and Personality
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/76292
Sample Questions
Q1) Outside influences:
A) Frequently influence your performance at work
B) Always influence your performance at work
C) Sometimes influence your performance at work
D) Never influence your performance at work
Answer: A
Q2) If you have a bad attitude:
A) It reflects your personal behavior
B) It affects your performance
C) It affects the performance of those with whom you come in contact
D) All of the above
E) None of the above
Answer: D
Q3) ________ include such things as self-satisfaction and pride of accomplishment. These come from within.
Answer: Intrinsic rewards
Q4) Education is an important key to achieving your life plan.
A)True
B)False
Answer: True
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Chapter 2: Goal Setting and Life Management
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Money coming in is called:
A) Gross amount
B) Expense
C) Income
D) All of the above
E) None of the above
Answer: C
Q2) When creating your budget, use:
A) Money left after taxes and deductions
B) Money you saved from working
C) Money you get from your parents
D) All of the above
E) None of the above
Answer: D
Q3) It is important that you make your first budget perfect.
A)True
B)False
Answer: False
Q4) ________ is the cost of borrowing money.
Answer: Interest
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Chapter 3: Personal Financial Management
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82 Verified Questions
82 Flashcards
Source URL: https://quizplus.com/quiz/76294
Sample Questions
Q1) Prior to starting a project at work:
A) Take time to de-stress
B) Get organized
C) Seek the advice of others
D) All of the above
E) None of the above
Answer: B
Q2) A shredder is handy but not necessary for disposing of confidential materials.
A)True
B)False
Answer: False
Q3) The one-touch policy means when dealing with a project by either placing it in a priority pile, passing it on, or throwing it away.
A)True
B)False
Answer: True
Q4) Sometimes you need to ignore stress to avoid its effects.
A)True
B)False
Answer: False
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Chapter 4: Time and Stress Managementorganizational Skills
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) A day when companies relax their dress code is referred to as:
A) A holiday
B) Casual workdays
C) Dress-down day
D) None of the above
Q2) A daily element of business is making and keeping appointments.
A)True
B)False
Q3) If you are anticipating an important call/message during a business meeting:
A) You should never take a call/message during a business meeting
B) If possible, inform all in attendance of the situation
C) If possible, inform the leader of the meeting of the situation
D) None of the above
Q4) If your communication device sounds an alert while you are dining with others, turn your head away from the table and take the message.
A)True B)False
Q5) If you accidentally burp while dining, laugh out loud and continue eating. A)True
B)False
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Chapter 5: Ethics, Politics, and Diversity
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Employers are responsible for giving equal opportunity when hiring.
A)True
B)False
Q2) If someone tells a joke that offends you, you should:
A) Laugh
B) Let the person know you were offended
C) Walk away
D) All of the above
E) None of the above
Q3) You are born with legitimate power.
A)True
B)False
Q4) Acting against someone based on race, age, gender, religion, or disability is:
A) Diversity
B) Perception
C) Labeling
D) All of the above
E) None of the above
Q5) ________ teaches employees how to eliminate workplace discrimination and harassment.
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Chapter 6: Etiquettedress
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) An ________ is a boss who is constantly belittling or intimidating his or her employees.
A) Abusive boss
B) Abrasive boss
C) Adoring boss
D) Aloof boss
Q2) Many employees spend more time:
A) At work than they do at home
B) At home than they do at work
C) Away from both work and home
D) None of the above
Q3) Employee morale is the attitude employees have toward their company.
A)True
B)False
Q4) In a shared workspace it is not appropriate to use a stapler from your coworker's desk without permission.
A)True
B)False
Q5) A(n) ________ is one who is respectful and fair.
Page 8
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Chapter 7: Customer Servicequality
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) A(n) ________ is a broad statement or aim.
A) Vision
B) Goal
C) Strategy
D) Objective
Q2) Illustrate and label a typical company structure, including titles and chain of command.
Q3) A product is:
A) A service
B) A good
C) What is produced by a company
D) All of the above
Q4) The Finance and Accounting Department is responsible for production and distribution issues.
A)True
B)False
Q5) Company ________ are broad statements or aims.
Q6) Employees are expected to be competent, dependable, and responsible.
A)True
B)False
Page 9
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Chapter 8: Human Resource Management
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) Indirect benefits include:
A) Monetary benefits
B) Non-monetary benefits
C) Mandatory benefits
D) Cafeteria benefits
Q2) The employee orientation should be conducted by the:
A) Immediate supervisor
B) Human resources department
C) CEO and executive staff
D) Board of Directors
Q3) A(n) ________ works 40 or more hours per week.
Q4) A(n) ________ is a time when company policies and other important information is provided and explained to new employees.
Q5) Employee medical information is legally required to be:
A) Kept in your supervisor's office for immediate reference
B) Kept in your personnel file
C) Restricted to those that are administering health benefits
D) All of the above
Q6) Describe the purpose and use of an employee handbook.
Q7) A(n) ________ is a company's policy on appropriate workplace attire.
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Chapter 9: Communication
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Effective and professional communication is important in the workplace.
A)True
B)False
Q2) Communication involves encoding, which is how the receiver interprets the message.
A)True
B)False
Q3) Examples of informal communication include:
A) A memo informing you of a new policy
B) Friends telling you about a new policy during your lunch break
C) Your boss telling you about a new policy in a meeting
D) All of the above
Q4) At work, you have the obligation to share information that is:
A) Timely
B) Accurate
C) Appropriate
D) All of the above
Q5) Identifying how a message will be sent is called ________.
Q6) ________ occurs among individuals without regard to the formal lines of authority.
Page 11
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Chapter 10: Accountability and Workplace Relationships
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) After composing a draft message, edit and delete necessary words.
A)True
B)False
Q2) When in doubt regarding the appropriateness of using a communication device, ask permission.
A)True
B)False
Q3) A business e-mail should always include your boss.
A)True
B)False
Q4) Common mistakes when sending e-mails include:
A) Not using spelling and grammar check
B) Including attachments
C) Reviewing the subject line for clarity and conciseness
D) None of the above
Q5) A proper business e-mail subject line should not be formatted the same as a hard-copy memo subject line.
A)True
B)False
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Chapter 11: Teamwork, Motivation, and Leadership
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) ________ is the extra excitement that occurs when people are truly working together as a team.
A) Leadership
B) Synergy
C) Spark
D) None of the above
Q2) The first step on Maslow's hierarchy of needs is safety needs.
A)True
B)False
Q3) If a team makes a decision that you do not agree with, you have the option of dropping out of the team.
A)True
B)False
Q4) A good team member is one who does his or her job in a productive manner toward achieving personal goals.
A)True
B)False
Q5) Learning new skills will help you think and act like a leader. A)True
B)False
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Chapter 12: Conflict and Negotiation
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/76287
Sample Questions
Q1) The Equal Employment Opportunity Commission exists to prevent workplace discrimination and harassment.
A)True
B)False
Q2) The compromising management style occurs when both parties give up something of importance to arrive at a solution.
A)True
B)False
Q3) When dealing with conflict, be silent and listen to the other party.
A)True
B)False
Q4) ________ harassment includes any behavior of a sexual nature by another employee that you find offensive.
Q5) The ________ conflict-management style is used when you are not strong or confident enough to stand up for your rights.
A) Compromising
B) Avoiding
C) Forcing
D) Accommodating
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Chapter 13: Job Search Skills
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79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/76288
Sample Questions
Q1) A(n) ________ is formed when someone is researching you through electronic means.
Q2) An electronic image is formed by someone communicating your through electronic means.
A)True
B)False
Q3) A(n) ________ is when a job seeker meets with a business professional to learn about a company.
Q4) Conducting ________ will reinforce that you have made the right career decision.
Q5) A ________ is an introductory written statement on a résumé for individuals with professional experience related to their target career.
Q6) Networking is important when you begin searching for a new job.
A)True
B)False
Q7) A unique method of creating a professional network includes:
A) Volunteering for community organizations
B) Attending workshops, conferences, and seminars
C) Both A and B
D) None of the above
Q8) ________ is the act of creating professional relationships.
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Chapter 14: Resume Package
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74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/76289
Sample Questions
Q1) Phrases for work experience may include:
A) Planned, scheduled, and performed clerical work
B) Provided training for new employees
C) Processed and prepared materials
D) All of the above
Q2) Leaving the hyperlink to your e-mail address active will help keep your résumé consistent in print color.
A)True
B)False
Q3) On a functional résumé, use bullets to emphasize your skills.
A)True
B)False
Q4) Before sending out your resume and cover letter you should have several individuals whom you trust to review it for mistakes.
A)True
B)False
Q5) A chronological résumé layout emphasizes related work experience and skills.
A)True
B)False
Q6) Gathering ________ is an important step to creating a resume.
Page 16
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Chapter 15: Interview Techniques
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/76290
Sample Questions
Q1) ________ of the Civil Rights Act was created to protect the rights of employees.
A) Title V
B) The Job Titles
C) Title VII
D) Title IV
Q2) When asked an illegal or discriminatory question:
A) Directly answer the question
B) Address the issue
C) Indirectly answer the question
D) Tell the interviewer that the question is illegal
Q3) When beginning an interview:
A) If time allows, engage in general questions unrelated to your target job
B) Look around the room to learn about the company and/or interviewer
C) Both A and B
D) None of the above
Q4) All of the following are appropriate interview questions for you to ask EXCEPT:
A) What type of benefit package do you offer?
B) What are the work hours of the position?
C) When will you be making a hiring decision?
D) What is the greatest challenge your industry is currently facing?
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Chapter 16: Career and Life Changes
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) A layoff is a form of involuntary termination.
A)True
B)False
Q2) On your last day of employment with your company, you should receive your final paycheck.
A)True
B)False
Q3) Involuntary terminations are when you lose your job against your will.
A)True
B)False
Q4) Leave a company in a manner that would make the company want to rehire you tomorrow.
A)True
B)False
Q5) Retirement means you are:
A) Involuntarily leaving your employment and starting a new job
B) Voluntarily leaving your employment and starting a new job
C) Involuntarily leaving your employment and no longer working
D) Voluntarily leaving your employment and no longer working
Q6) ________ helps employees learn new skills.
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