Organizational Behavior Question Bank
Course Introduction
Organizational Behavior explores the study of human behavior within organizational settings, the interaction between individuals and groups, and the organization itself. The course examines key concepts such as motivation, leadership, team dynamics, communication, organizational culture, decision-making, and change management. By analyzing theories and real-world cases, students gain a deeper understanding of how individuals and groups influence an organization's effectiveness and learn strategies for improving workplace productivity, satisfaction, and collaboration.
Recommended Textbook
Creative Approaches to Problem Solving 3rd Edition by Scott G. Isaksen
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11 Chapters
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/study-set/3040
Chapter 1: Creative Approaches to Problem Solving
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/60438
Sample Questions
Q1) How are the criteria, logical, useful, and valuable related to creativity?
A)They are criteria in the same dimension of Besemer's product categories.
B)They are criteria representing all three of Besemer's product dimensions.
C)They are criteria for critical thinking in creative process.
D)They are negatively related to the concept of creativity.
Answer: A
Q2) Four basic elements of creative thinking are:
A)fluency, flexibility, originality, and elaboration.
B)imagination, fantasy, discovery, and inventiveness.
C)preparation, incubation, illumination, and verification.
D)comprehension, analysis, synthesis, and evaluation.
Answer: A
Q3) According to Dr.Ruth Noller, creativity is a function of which three?
A)Creative thinking, imagination, and motivation.
B)Knowledge, imagination, and evaluation.
C)Fluency, flexibility, and originality.
D)Attitudes, ability, and personality.
Answer: B
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3
Chapter 2: Creative Problem Solving
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/60437
Sample Questions
Q1) Which guideline would be important to follow when focusing your thinking:
A)Defer judgment.
B)Affirmative judgment.
C)Use at least three criteria but not more than five to make decisions.
D)Eliminate the silly ideas that waste the group's valuable time.
Answer: B
Q2) Which guideline would be important to follow when generating options: A
A)Defer judgment.
B)Affirmative judgment.
C)Allow each person at least three minutes to think of a response.
D)Try to get at least 50 responses.
Answer: A
Q3) Which is a guideline for effective focusing in CPS?
A)Consider novelty and uniqueness.
B)Try only the ideas you know will work.
C)Make decisions by voting.
D)Provide time for the client to evaluate each idea when it is given.
Answer: A
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Page 4
Chapter 3: Understanding the Challenge
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/60436
Sample Questions
Q1) What does "IWWM..." stand for?
A)I wonder who might...
B)In what ways might...
C)In what way must...
D)If we want money...
Answer: B
Q2) The major purpose of Framing Problems is to:
A)Generate many ideas to solve the problem.
B)Analyze solutions to find the best one.
C)Review past efforts to solve the Problem.
D)Find or create a targeted, open-ended and invitational question.
Answer: D
Q3) In the focusing phase of Exploring Data:
A)The resource group selects the most important information.
B)The client identifies important data and, with the group, develops clusters or a key area.
C)The client tells the group three to five clusters of important data.
D)You evaluate and list all data in priority order.
Answer: B
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Page 5
Chapter 4: Generating Ideas
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/60435
Sample Questions
Q1) Which stem is most appropriate for stimulating idea generation:
A)Identify the options that really stand out
B)The options we should consider further are
C)How many good ideas do you think we can produce to
D)List as many ideas as you can imagine for
Q2) Visually Identifying Relationships (VIR) is a generating tool that is likely to produce:
A)Fewer but more exploratory ideas.
B)Moderately exploratory and many developmental ideas.
C)High-quality ideas for all situations.
D)Many developmental ideas.
Q3) Generating Ideas is important because:
A)It involves thinking of many, varied, and unusual ways to deal with the task or problem.
B)Most ideas people think of on their own aren't very creative.
C)It forces everyone in the group to be creative.
D)You generate a few remarkable ideas to impress other people.
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Chapter 5: Preparing for Action
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/60434
Sample Questions
Q1) Which choice is true about Building Acceptance?
A)In the last stage, there's no need to generate.
B)If time is limited, it's dropped so there will be more time to brainstorm for ideas.
C)If you have one really good solution, it's not necessary to use this step.
D)It helps you plan your actions very carefully to get the best chance of success.
Q2) When generating criteria the appropriate stem to use is:
A)WIBNI (Wouldn't It Be Nice If...).
B)HM (How Might...).
C)WI (Will It...).
D)HWI (How Will It...).
E)WIBAI (Wouldn't it be awful if...).
Q3) Which tool is used to rank or prioritize a group of options?
A)Brainstorming.
B)Paired Comparison Analysis.
C)ALUo.
D)Maximum Benefits Method.
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Chapter 6: Planning Your Approach to CPS
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/60433
Sample Questions
Q1) We describe Planning Your Approach as a "management" component because:
A)It is intended for use primarily by middle and upper level managers.
B)It defines the CPS steps in a precise and orderly sequence.
C)It guides you in overseeing, directing, and monitoring your CPS efforts.
D)It tells you how to manage personnel and budget decisions for a project.
Q2) The four elements of Appraising Tasks are:
A)People, places, time, cost.
B)Resources, space, materials, deadlines.
C)People, content, context, method.
D)Process, content, style, methods.
Q3) Which statement is true regarding problem ownership?
A)Problems are often assigned to you without regard for ownership.
B)Ownership involves "selling" your preferred solution to your team.
C)For many problems, ownership rests outside the group trying to solve them.
D)Ownership involves authority and opportunity to take action.
Q4) Why are styles or personal orientation important when Appraising Tasks?
A)Shows why some people can't solve problems very well.
B)Helps clarify how people view problems and relate to other people in a group.
C)Predicts who will be criticizing every idea.
D)Tells us who will offer most to your CPS work.
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Chapter 7: People As Creative Problem Solvers
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/60432
Sample Questions
Q1) When ownership for a job is missing or unclear:
A)Group members may question their role, become frustrated, and invest little effort in the task.
B)Group members should recognize that you are sometimes just assigned tasks and need to make the best of it.
C)Group members should proceed on the basis of their best estimate of the opinions of the person or group that has ownership.
D)Someone in the group should assume the role of the task's owner to enable the process to move forward efficiently.
Q2) Which three of these criteria are important to establish "ownership"" of a task?
A)Knowing the most likely solution.
B)Being able to take action.
C)Needing new options.
D)Being certain of the evaluation criteria.
E)Being motivated to solve the problem.
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9
Chapter 8: The Context for CPS
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/60431
Sample Questions
Q1) When examining the context for CPS, which of these are three essential factors to consider?
A)Climate, strategic priority, resources.
B)People, power, and principles.
C)Readiness, support, absence of conflict.
D)Task, Personality, Willingness.
Q2) How does history affect the Context when Appraising Tasks?
A)Adds to the time required to complete the task because some individuals focus too much on past history or old events.
B)Helps you to be aware of potentially important background interpretations, attitudes, and concerns.
C)Guides you in not repeating recommendations that have been made before or not "reinventing the wheel."
D)Provides valuable information about people to avoid placing in the CPS group.
Q3) Which are important aspects in assessing ability to move forward:
A)Detailed measurable performance outcomes, effective press releases.
B)Protection from "leaks" that may jeopardize your plan.
C)Time, space or facilities, equipment or material, budget, specific goals.
D)Group members who are opposed to the plan but proceed reluctantly.
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Page 10
Chapter 9: The Role of Content
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8 Verified Questions
8 Flashcards
Source URL: https://quizplus.com/quiz/60430
Sample Questions
Q1) Overemphasis on Process in the CPS system can lead to:
A)Initial enthusiasm followed by less of interest from lack of progress.
B)Sustained positive relationships and motivation for task completion.
C)Increased appreciation for the importance and value of process.
D)Preventing the group from focusing too much on minor details.
Q2) Overemphasis on Content rather than Process in the CPS system can lead to:
A)Greater buy-in by people to the idea of using CPS.
B)Discouraging risk-taking, buy-in, and attention to quality questions.
C)Deeper understanding of the most important background information.
D)Less need to deal explicitly with relationships among group members.
Q3) The Content dimension of Appraising Tasks:
A)Is the most important dimension because it is the foundation for the others.
B)Determines whether CPS is more appropriate than other methods for the task.
C)Deals primarily with facts that can be established and verified.
D)Is one of four dimensions that work together in the overall CPS system.
Q4) Evolutionary and revolutionary change:
A)Involve making things better and making things different, respectively.
B)Two different terms for describing the same approach to change.
C)Preferred approaches for Explorers and Developers, respectively.
D)Preferred approaches for External and Internal processors, respectively.
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Chapter 10: CPS As a Change Method
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7 Verified Questions
7 Flashcards
Source URL: https://quizplus.com/quiz/60429
Sample Questions
Q1) Which statement is true about the way people respond to the experience of change:
A)People may be enthusiastic, uncertain, or threatened.
B)People are usually threatened by and resistant to change.
C)Most people embrace change if they accept that it is inevitable.
D)Most people resist change, but a small number embrace it enthusiastically.
Q2) When considering CPS as a Method for any task, the optimum application range for "need for novelty" and for "openness of the task" is:
A)Low to moderate.
B)Moderate.
C)High.
D)Moderate to high.
Q3) Which statement is true of Isaksen and Tidd's review of change methods:
A)Many of the methods they reviewed were poorly researched.
B)Most methods were intended for use with one, very specific kind of task.
C)They identified more than 30 distinct methods that varied widely in breadth and purpose.
D)Most methods were relevant for complex, open-ended tasks that called for novel responses or solutions.
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12
Chapter 11: Designing Your Way Through CPS
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/60428
Sample Questions
Q1) The major role of the resource group when Exploring Data is:
A)Sit quietly and listen to the data presented by the client.
B)Tell the client which data are really important.
C)Understand the situation and help the client look at the task in many ways.
D)To bring their own related data into the task.
Q2) The role of a resource group in Building Acceptance is to:
A)Watch while the client plans what to do.
B)Tell the client the best course of action.
C)Point out flaws or inconsistencies in the client's plan.
D)Support the client in considering possible actions to take.
Q3) The person who has responsibility for taking action on a problem, the manager of process choices and interactions, and the people who participate actively in generating options in a group are, respectively:
A)The leader, the teacher, and the students.
B)The client, the facilitator, and the resource group.
C)The target, the guide, and the productive thinkers.
D)The facilitator, the resource person, and the clients.
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