Chapter 1: Organizations and Organization Theory
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Q1) ____ has moved to the forefront in light of devastating natural disasters and terrorist attacks all over the world.
A) Prediction management
B) Trend analysis
C) Planning events
D) Crisis management
Answer: D
Q2) Contextual dimensions:
A) Represent only the external environment.
B) Are centralization and personnel ratios.
C) Represent only the organization characteristics.
D) Include size and environment.
Answer: D
Q3) ____ is the degree to which an organization achieves its goals.
A) Effectiveness
B) Efficiency
C) Organizational strategy
D) Stakeholder profitability
Answer: A
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Chapter 4: The External Environment
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Q1) The ____ includes those sectors that might not have a direct impact on the daily operations of a firm but will indirectly influence it.
A) general environment
B) international context
C) task environment
D) buffering roles
Q2) Boundary-spanning roles:
A) primarily link data to information
B) buffer the manufacturing department from outside intrusion that would interfere with efficiency.
C) bring into the organization information about environmental changes.
D) move the firm to internationalism.
Q3) An interlocking directorate is a formal linkage that occurs when a member of the board of directors of one company sits on the board of directors of another company.
A)True
B)False
Q4) Explain how an organization could change its domain, and why it might want to do so.
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Chapter 7: Manufacturing and Service Technologies
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Q1) John Davis just decided to quit his job with General Motors where he worked in an assembly plant. He is going to open his own shop that will install customized mufflers on cars. Using Woodward's framework, explain the differences in the technologies of these two types of organizations. What resulting differences in organization structure should there be?
Q2) With services technologies, the organization should generally be centralized.
A)True
B)False
Q3) The management systems in both unit production and continuous process are characterized as mechanistic, whereas mass production is seen as organic.
A)True
B)False
Q4) The management systems in both unit-production and continuous-process technology are characterized as A) standardized.
B) mechanistic.
C) organic.
D) formalized.
Q5) Contrast the axes on Perrow's framework for department technologies.
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Chapter 8: Using It for Coordination and Control
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Q1) The form of corporate networking which is a private internal network that uses the infrastructure of the World Wide Web, but is cordoned off from the public, is called:
A) WebNet.
B) Intranet.
C) InterWeb.
D) CorpNet.
Q2) The first step of the feedback control model is to set strategic goals.
A)True
B)False
Q3) Describe each subsystem of management control systems.
Q4) What is a network structure? What are its characteristics?
Q5) What is the information reporting system? Give on example.
Q6) ____ are defined as the formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities.
A) Management control systems
B) MIS
C) DSS
D) TPS
Q7) Draw and explain the feedback control model.
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Chapter 10: Organizational Culture and Ethical Values
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Q1) Written rules and policies are an integral part of corporate culture.
A)True
B)False
Q2) A(n) ____ arises in a situation concerning right and wrong where values are in conflict.
A) culture problem
B) legal issue
C) social responsibility issue
D) ethical dilemma
Q3) In a mission culture, managers shape behavior by envisioning and communicating a desired future state for the organization.
A)True
B)False
Q4) What is values-based leadership? Give an example.
Q5) In interpreting culture, one of the important observable aspects of the culture would be rites and ceremonies such as the rite of passage.
A)True
B)False
Q6) List and describe the three values incorporated into a strong adaptive culture.
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Chapter 11: Innovation and Change
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Q1) The four strategic types of change highlighted in our text include which of the following categories?
A) Changing domain
B) Installation of teams
C) Culture
D) Development of interorganizational relationships
Q2) Explain why a change in technology, structures and systems, products and services, or people will affect the others elements. Provide an example of the change in one of these elements and how it will affect the other elements.
Q3) In the horizontal coordination model the ____ component means that each department involved with new products has excellent linkage with relevant sectors in the external environment.
A) specialization
B) boundary spanning
C) horizontal coordination
D) coordination
Q4) What is organization development? Discuss three techniques of O.D.
Q5) List and describe four of the seven techniques that can be used to implement change.
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Chapter 12: Decision Making Processes
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Q1) Which of the following is the step in the decision making process in which the manager digs below the surface to analyze the cause of the problem?
A) Define the decision problem
B) Monitor the decision environment
C) Specify decision objectives
D) Diagnose the problem
Q2) The rational approach to decision making involves all of the following steps except:
A) define the decision problem.
B) evaluate alternatives.
C) implement an alternative to test its viability.
D) diagnose the problem.
Q3) Managers block or distort negative information when they are personally responsible for a negative decision and consistency and persistence are valued in contemporary society are the two explanations why managers escalate commitment to a failing decision.
A)True
B)False
Q4) What is a problematic search? What is its role in decision making?
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Chapter 13: Conflict, Power, and Politics
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Q1) ____ is defined as the behavior that occurs among organizational groups when participants identify with one group and perceive that other groups may block their group's goal achievement or expectations.
A) Goal incompatibility
B) Intergroup conflict
C) Political conflict
D) Strategic contingencies
Q2) Formal authority is exercised downward along the hierarchy and is the same as vertical power and legitimate power.
A)True
B)False
Q3) Differentiation refers to the dependence of one unit on another for materials, resources, or information.
A)True
B)False
Q4) Describe the conditions under which a rational model of behavior could be operative. How does the rational model compare to the political model?
Q5) Describe the steps of a win-win strategy and a win-lose strategy.
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