Course Introduction
Organizational Behavior
Pre-Test Questions
Organizational Behavior explores the dynamics of individuals and groups within organizational settings, focusing on how behavior affects overall performance and effectiveness. The course examines key topics such as motivation, leadership, team dynamics, organizational culture, communication, decision-making, power, and conflict. Students will analyze real-world scenarios and case studies to understand how psychological and social factors influence workplace outcomes. By applying concepts from psychology, sociology, and management, students gain practical skills for enhancing collaboration, productivity, and well-being in professional environments.
Recommended Textbook
Organizational Behavior 18th Edition by Stephen P. Robbins
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1987 Verified Questions
1987 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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Sample Questions
Q1) Which of the following is true regarding contingency variables?
A) They refer to situational factors that moderate the relationship between two or more variables.
B) They make simple, accurate, and sweeping generalizations about concepts in organizational behavior.
C) They indicate that everyone is motivated by money and financial perks.
D) They refer to scientific factors which are based on universal truths.
E) They remain constant irrespective of any change in the environment.
Answer: A
Q2) The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ________.
A) human skills
B) technical skills
C) conceptual skills
D) cognitive skills
E) analytical skills
Answer: A
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Chapter 2: Diversity in Organizations
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Sample Questions
Q1) Which of the following best describes the physical ability known as dynamic strength?
A) the ability to maintain equilibrium despite forces pulling off balance
B) the ability to coordinate the simultaneous actions of different parts of the body
C) the ability to exert muscular force repeatedly or continuously over time
D) the ability to expend a maximum of energy in one or a series of explosive acts
E) the ability to move the trunk and back muscles as far as possible
Answer: C
Q2) In general, older employees have lower rates of avoidable absence than do younger employees. However, they have equal rates of unavoidable absence, such as sickness absences.
A)True
B)False
Answer: True
Q3) Demographics mostly reflect deep-level rather than surface-level diversity.
A)True
B)False
Answer: False
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4
Chapter 3: Attitudes and Job Satisfaction
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Sample Questions
Q1) Which of the following, if true, would weaken the argument that Sonia is experiencing cognitive dissonance?
A) She believes that beauty is merely a superficial aspect of one's personality.
B) She does not wear makeup as she is aware of the ingredients that go into making these products.
C) She recently attended a presentation on the harmful effects of certain chemicals used in cosmetics.
D) She believes that research and testing are an integral part of providing consumers with safe products.
E) She feels that this field of work does not allow her to utilize her full potential.
Answer: D
Q2) Job satisfaction describes a positive feeling about a job, resulting from an evaluation of its characteristics.
A)True
B)False
Answer: True
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Chapter 4: Emotions and Moods
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Sample Questions
Q1) Anna Madison works as a receptionist at a fashion magazine. One morning, her boss walks into the office and yells at her, telling her that the front office is a mess and she needs to clean it immediately. After her boss leaves the room, Madison goes to the front office and violently slams trash into the bin. Which of the following best describes Madison's anger?
A) a recognition
B) an insight
C) a mood
D) an emotion
E) a perception
Q2) ________ is a pure marker of low negative affect.
A) Bored
B) Nervous
C) Content
D) Relaxed
E) Serene
Q3) Emotions tend to last for several days, for a much longer time period than moods.
A)True
B)False
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Page 6
Chapter 5: Personality and Values
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Sample Questions
Q1) Describe the five value dimensions of national culture as identified by the Hofstede's framework for assessing cultures.
Q2) According to the Big Five model, a person who scores ________ is easily distracted, disorganized, and unreliable.
A) low on emotional stability
B) low on openness to experience
C) high on agreeableness
D) high on extraversion
E) low on conscientiousness
Q3) Which of the following is true about narcissists?
A) They go out of their way to be helpful to colleagues.
B) They have an inferiority complex about themselves.
C) They are more likely to emerge as leaders.
D) They do not require admiration or importance of people.
E) They are meek, timid, and shy in nature.
Q4) Briefly describe the five key traits in the Big Five model.
Q5) Describe the personality trait of self-monitoring.
Q6) Explain the effect of core self-evaluation on job performance.
Q7) Describe the personality characteristics of Machiavellianism.
Q8) Does heredity determine a person's personality? Explain.
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Chapter 6: Perception and Individual Decision Making
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Sample Questions
Q1) You are more likely to notice a car like your own due to ________.
A) stereotyping
B) self-serving bias
C) halo effect
D) selective perception
E) contrast effect
Q2) According to the attribution theory, if a behavior scores ________, we tend to attribute it to external causes.
A) low on distinctiveness
B) low on adaptability
C) low on consistency
D) high on stability
E) low on consensus
Q3) What is anchoring bias?
Q4) The tendency for individuals to attribute their own successes to internal factors and put the blame for failures on external factors is known as confirmation bias.
A)True
B)False
Q5) Explain the relationship between decision making and perception.
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Chapter 7: Motivation Concepts
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Sample Questions
Q1) The two-factor theory has been well supported in research and is very much in use in research in Asia.
A)True
B)False
Q2) According to the two-factor theory, ________.
A) there exists a hierarchy of needs within every human being, and as each need is satisfied, the next one becomes dominant
B) most employees inherently dislike work and must therefore be directed or even coerced into performing it
C) employees view work as being as natural as rest or play, and therefore learn to accept, and even seek, responsibility
D) the aspects that lead to job satisfaction are separate and distinct from those that lead to job dissatisfaction
E) achievement, power, and affiliation are three important needs that help explain motivation
Q3) Explain what self-determination theory suggests about providing rewards.
Q4) Explain how a manager motivates employees with reference to Herzberg's two-factor theory.
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9
Chapter 8: Motivation: From Concepts to Applications
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Sample Questions
Q1) What is an advantage of bonuses over merit-based pay plan?
A) Employees don't view bonuses as a part of their salary.
B) Bonuses improve flexibility of the workforce.
C) Bonuses are paid based on a formula.
D) Bonuses improve performance of the group as a whole.
E) Employees are rewarded for recent performance.
Q2) Compare and contrast the benefits of intrinsic rewards, such as recognition, and extrinsic rewards, such as pay, as forms of motivation.
Q3) For employee stock ownership plans to be effective in improving performance, they must ________.
A) be based solely on productivity like gainsharing plans
B) be implemented such that employees psychologically experience ownership
C) be determined on the basis of performance appraisals and recent performance
D) be planned such that they are unaffected by company profitability
E) be based on the market compensation philosophy
Q4) Employee involvement and participation (EIP) is a process that uses employees' input to increase their commitment to organizational success.
A)True
B)False
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Chapter 9: Foundations of Group Behavior
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Sample Questions
Q1) Discuss the advantages and disadvantages of group decisions as compared to individual decisions.
Q2) The determination of the behavioral patterns and assumptions through which the group approaches the project is a function of the ________ phase in the punctuated-equilibrium model.
A) performing
B) inertia
C) equilibrium
D) transition
E) first meeting
Q3) The development of temporary work groups with finite deadlines is best understood in terms of three sequences in the group development process.
A)True
B)False
Q4) Setting up a group's direction is often the first activity of temporary groups. A)True
B)False
Q5) Explain group polarization.
Q6) Explain the relationship between role conflict and reference groups.
Page 11
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Chapter 10: Understanding Work Teams
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Sample Questions
Q1) Which of the following statements represents a strategy that is desirable for making effective teams?
A) Combining people with extremely high and extremely low abilities helps make a balanced team.
B) Individuals should ideally have one role in a team as multiple roles reduce their effectiveness and efficiency.
C) Diversity should be avoided as diverse teams involve a lot of conflict in day-to-day functioning.
D) If a natural work unit is larger, its size must be maintained for the nature of the job requires large teams.
E) The preference of individual members to work as a part of groups must be considered when forming teams.
Q2) Effective teams translate their common purpose into ________ goals.
A) universal
B) generic
C) vast
D) specific
E) diverse
Q3) Explain how organizations can create team players.
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Page 12
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Chapter 11: Communication
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Sample Questions
Q1) Which of the following represents the informal communication network in an organization?
A) feedback loop
B) grapevine
C) chain network
D) all-channel network
E) wheel network
Q2) Stacey was at work when Ann, her sister, called to confirm their dinner plan the following weekend at their Aunt Hilda's farmhouse. Stacey said she would call Joe, her husband, and get back to her. However, when Stacey called her back, Ann could not hear most of what she said because Jennifer, Ann's daughter, was crying loudly in the background. Who is the first sender in this scenario?
A) Joe
B) Stacey
C) Jennifer
D) Ann
E) Hilda
Q3) It's important to remember that persuasion can benefit or harm an organization.
A)True
B)False
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Chapter 12: Leadership
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Sample Questions
Q1) The only key characteristic we use to determine the trustworthiness of a leader is his or her ability.
A)True
B)False
Q2) What is servant leadership?
Q3) The leader-member exchange (LMX) theory proposes that the leader implicitly categorizes the follower as belonging to his ingroup or out group after a detailed analysis of his or her performance over a prolonged period of time.
A)True
B)False
Q4) Which of the following theoretical approaches in the study of leadership focuses on followers' readiness as a determinant of effective leadership?
A) Big Five personality model
B) behavioral theories
C) Fiedler contingency model
D) laissez-faire leadership
E) situational leadership theory
Q5) What are the key characteristics of charismatic leaders?
Q6) Describe the relationship between trust and leadership.
Page 14
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Chapter 13: Power and Politics
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Sample Questions
Q1) Placing the blame for a negative outcome on external factors that are not entirely blameworthy is known as ________.
A) scapegoating
B) buffing
C) stalling
D) justifying
E) overconforming
Q2) Which of the following factors can lead to greater probability of sexual harassment at the workplace?
A) an active sexual harassment policy
B) large power differentials
C) a no-retaliation policy for victims seeking justice
D) awareness regarding sexual harassment
E) larger percentage of women in positions of power
Q3) Dependence would be low when ________.
A) the goods have very few suppliers
B) the goods have low accessibility
C) the goods in question are scarce
D) the products are important
E) the goods have substitutes
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Chapter 14: Conflict and Negotiation
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Sample Questions
Q1) In a negotiation between a man and a woman, we would expect the woman to ________ than the man.
A) act more assertively
B) show higher self-interest
C) be more accommodating
D) place a higher value on the economic outcome
E) be more proactive in getting negotiations underway
Q2) Identify the three basic types of conflict from the perspective of where the conflict occurs and discuss why it is important to understand the loci of conflict in order to address conflict in the workplace.
Q3) Karl is the labor union negotiator. Today, he is meeting with the top management to discuss the new five-year contract, including wages and benefits. This labor-management negotiation over wages is most likely to use ________ bargaining.
A) integrative
B) reflective
C) distributive
D) evaluative
E) associative
Q4) Outline and discuss the conflict process.
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Chapter 15: Foundations of Organization Structure
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Sample Questions
Q1) Why is span of control important within an organization, and which common organizational design would most likely have the widest span of control? Explain your answer.
Q2) A bureaucracy is characterized by decentralized authority and wider spans of control.
A)True
B)False
Q3) The ________ refers to the number of subordinates that a manager directs.
A) span of control
B) unity of command
C) chain of command
D) line of responsibility
E) leadership web
Q4) One way to overcome too much division within an organization and retain the positive elements of structure is to encourage or build in boundary-spanning roles.
A)True
B)False
Q5) Discuss the advantages and disadvantages of a matrix structure.
Q6) Discuss boundary spanning in organizations and between organizations.
Page 17
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Chapter 16: Organizational Culture
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Sample Questions
Q1) If there is a basic conflict between the individual's expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during the ________ stage of socialization.
A) prearrival
B) post-arrival
C) encounter
D) metamorphosis
E) post-encounter
Q2) A(n) ________ climate requires managers and employees to use an external, standardized moral compass such as a professional code of conduct for norms.
A) independence
B) rules
C) law and code
D) caring
E) instrumental
Q3) Compare and contrast dominant culture and subculture.
Q4) What are the characteristics of a spiritual organization?
Q5) Describe the three stages involved in the process of socialization.
Q6) Provide an example of how a company can use material symbols.
Page 18
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Chapter 17: Human Resource Policies and Practices
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Q1) Which of the following is most likely to be used by Scarlett during the initial selection stage to check if an applicant meets the basic qualifications for a job?
A) assessment center
B) drug test
C) application form
D) work sample test
E) integrity test
Q2) The behavioral structured interview is built on the assumption that ________.
A) past behavior is the best predictor of future behavior
B) technical knowledge and skills are the best predictor of job performance
C) personality is the best predictor of job performance
D) personality and mood are highly correlated
E) technical knowledge and job performance are highly correlated
Q3) Which of the following is a common contingent selection method?
A) IQ test
B) interview
C) interest inventory
D) drug test
E) work sample test
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Page 19
Chapter 18: Organizational Change and Stress Management
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Q1) A(n) ________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.
A) overt
B) immediate
C) active
D) explicit
E) deferred
Q2) One of Carl's department employees was severely injured on the job. Carl has called in psychological counselors to talk to the other employees and scheduled a series of safety trainings for the department to be completed by the end of the week. He has also asked the HR personnel to talk to the department about the disability insurance that the company offers and make sure that his employees know what is available. Carl is using ________ to help cope with the stress caused by his employee's injury.
A) demands
B) action research
C) resources
D) innovation
E) appreciative inquiry
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