Organizational Behavior
Pre-Test Questions
Course Introduction
Organizational Behavior explores the principles and dynamics that influence individual and group actions within organizations. The course examines key topics such as motivation, leadership, communication, decision-making, team dynamics, organizational culture, and change management. By analyzing how human behavior affects workplace effectiveness and organizational success, students gain practical insights and strategies to improve interpersonal relationships, enhance productivity, and foster a positive organizational environment. Through case studies and real-world applications, learners develop critical thinking skills to address contemporary organizational challenges.
Recommended Textbook MGMT 10th Edition by Chuck Williams
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18 Chapters
1983 Verified Questions
1983 Flashcards
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Chapter 1: Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/41992
Sample Questions
Q1) The__________is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises.
A) resource allocator role
B) disturbance handler role
C) monitor role
D) negotiator role
Answer: D
Q2) Robert is a manager at Beta Corp. Many of his subordinates mention that they find it easy to work and communicate with Robert. According to them, Robert is a good listener and communicates his ideas effectively. Moreover, he is sensitive to the feelings of others and encourages them to express their opinions. This scenario illustrates that Robert has good _____.
A) technical skills
B) spatial skills
C) conceptual skills
D) human skills
Answer: D
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Page 3
Chapter 2: The History of Management
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Ortein, a shoe manufacturing company, wanted to cut costs and hence laid off half its employees from two of its departments. It then made the departments share free resources with each other. This sharing of resources led to the company improving the overall productivity of the two departments, and it also helped in reducing costs. This approach is an example of _____.
A) dominance
B) synergy
C) anarchy
D) compromise
Answer: B
Q2) Polyton Fabrics uses a variety of raw materials such as cotton, polyester, and clothing dye while manufacturing clothes. In the context of operations management, the raw materials used by Polyton Fabrics are its _____.
A) throughput
B) information systems
C) contingency systems
D) inventory
Answer: D
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Chapter 3: Organizational Environments and Cultures
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/41994
Sample Questions
Q1) Cheizza, a pizza vendor in the country of Wisbane, believes that the taste of fresh cheese in its pizzas is its unique selling point. However, because of the increase in the number of pizza vendors in Wisbane, the demand for cheese increased drastically. The amount of milk produced in the country was insufficient to meet the increased demand for cheese. In the context of changing environments, which of the following does this scenario best illustrate?
A) Punctuated equilibrium
B) Discontinuous change
C) Resource scarcity
D) Buyer dependence
Answer: C
Q2) _____ is a tactic that typically involves framing issues as public issues; exposing questionable, exploitative, or unethical practices; and creating controversy that is likely to receive extensive news coverage.
A) A product boycott
B) Distributive bargaining
C) Proactive monitoring
D) Media advocacy
Answer: D
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5
Chapter 4: Ethics and Social Responsibility
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101 Verified Questions
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Sample Questions
Q1) Pink Cheques, an insurance company, recently came under close scrutiny after its top management was involved in a major scam. The scam led to the company shutting down and many employees, consequently, losing their jobs. This scenario illustrates that the scam had a:
A) low probability of effect.
B) high peer acceptance.
C) low concentration of effect.
D) high magnitude of consequences.
Q2) In the context of ethical decision making, the principle of government requirements states that one should never take an action that does not result in greater good for society.
A)True
B)False
Q3) A(n) _____ is a social responsiveness strategy in which a company accepts responsibility for a problem and does all that society expects to solve that problem.
A) reactive strategy
B) defensive strategy
C) accommodative strategy
D) discretionary strategy
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Page 6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) Which of the following is the first step in the process of management by objectives?
A) Collectively selecting goals
B) Discussing possible goals
C) Jointly developing tactical plans
D) Reviewing progress regularly
Q2) Lewrice, an apparel manufacturer, has been finding it difficult to deliver its products to its retailers on time. The time taken to deliver the products has been more than the estimated time in almost all instances. The managers of the company have to make a decision on how to resolve the issue. In the context of rational decision making, which of the following is the first step that the managers should ideally take?
A) Computing the optimal decision
B) Identifying and defining the problem
C) Generating alternative courses of action
D) Identifying decision criteria
Q3) In the Delphi technique, panel members need to be brought together in one place.
A)True
B)False
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Chapter 6: Organizational Strategy
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103 Verified Questions
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Source URL: https://quizplus.com/quiz/41997
Sample Questions
Q1) Growth, stability, and retrenchment are all types of portfolio strategiesthat companies use to decide which businesses they should be in.
A)True
B)False
Q2) Keplem has a business unit in the insurance sector. The insurance sector is a slow-growing industry, and Keplem does not have a large market share in the industry. In the context of the BCG matrix, which of the following categories of SBUs best describes Keplem's business unit?
A) Stars
B) Cash cows
C) Question marks
D) Dogs
Q3) Rare resources are resources that are not controlled or possessed by many competing firms and are necessary to sustain a competitive advantage.
A)True
B)False
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Chapter 7: Innovation and Change
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41998
Sample Questions
Q1) The compression approach to innovation management is used in:
A) highly uncertain environments.
B) periods of incremental change.
C) periods of discontinuous change.
D) fast-growing environments.
Q2) The compression approach to innovation assumes that innovation is occurring within a highly uncertain environment and that the key to fast product innovation is to use intuition, flexible options, and hands-on experience to reduce uncertainty and accelerate learning and understanding.
A)True
B)False
Q3) Bankruptcy or dissolution is likely to occur in the crisis stage unless a company completely reorganizes the way it does business.
A)True
B)False
Q4) Dominant technological designs can also emerge through independent standards bodies.
A)True
B)False
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Chapter 8: Global Management
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/41999
Sample Questions
Q1) Oldhust Corp., an electronics company in the country of Bigmount, bought Specden Corp., an electronics company in the country of Vertholt. This scenario is an example of
A) strategic alliance
B) direct foreign investment
C) direct export
D) joint venture
Q2) The government of Gimzia recently passed a law making it mandatory for any foreign company that wants to do business in Gimzia to reinvest 70% of the revenue it is earning back into the country. As a result, many foreign companies are planning to shut down their ventures in the country. This is a type of _____ faced by companies that want to conduct business in Gimzia.
A) political uncertainty
B) cost uncertainty
C) policy uncertainty
D) control uncertainty
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Chapter 9: Designing Adaptive Organizations
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Sample
Questions
Q1) Timothy, a laboratory manager at a multinational photography company, manages a team of seven designers. All of them report to him, and he has the power to command them and assign duties to them. In this scenario, Timothy most likely has _____.
A) horizontal authority
B) line authority
C) pseudo-authority
D) staff authority
Q2) Danielle is a receptionist at Stanlam Corp. In addition to her daily tasks, Courtney, Danielle's boss, asks her to prepare financial statements for a few small companies Stanlam owns. This is an example of job rotation.
A)True
B)False
Q3) In the context of the job characteristics model,__________is the degree to which a job, from beginning to end, requires completion of a whole and identifiable piece of work.
A) job specialization
B) centralization of authority
C) unity of command
D) task identity
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Page 11
Chapter 10: Managing Teams
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101 Verified Questions
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Sample Questions
Q1) JankMag is a fashion magazine that recently hired creative writers and journalists for its new humor section. The team members know each other but face minor disagreements on ideas, and the team productivity is low. The group is in the _____ stage of team development.
A) norming
B) storming
C) forming
D) reforming
Q2) The teams working at Lamine Inc. have access to all company and client information that is normally accessible only to managers. This helps motivate teams and keeps them well informed. In this scenario, the employee-friendly workplace culture is most likely to increase _____.
A) job satisfaction
B) customer satisfaction
C) organizational information security
D) grapevine communication
Q3) If employees can work effectively on their own, they can always work effectively in teams.
A)True
B)False
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Chapter 11: Managing Human Resource Systems
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) Which of the following is an external recruitment method?
A) Promotion
B) Job postings
C) Transfer
D) Walk-ins
Q2) In the context of recruiting, which of the following kinds of information can be gathered by job analysis?
A) The knowledge, skills, and abilities needed to perform a particular job
B) Personal characteristics of the existing employees
C) Confidential data of a client
D) The list of shareholders involved in a particular project
Q3) In contrast to quid pro quo cases, a hostile work environment results in economic injury.
A)True
B)False
Q4) __________is the process of developing a pool of qualified job applicants.
A) Brainstorming
B) Recruiting
C) Forecasting
D) Downsizing
Page 13
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Chapter 12: Managing Individuals and a Diverse Workforce
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100 Verified Questions
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Sample Questions
Q1) Sophia is a manager at a clothing store. Her superiors want to promote her because she is hardworking and responsible. They do not feel the need to constantly check on the store because they know that she is thorough with her work. In the context of personalities, Sophia can be described as being _____.
A) an extravert
B) an introvert
C) conscientious
D) unconscientious
Q2) The access and legitimacy paradigm is consistent with achieving organizational plurality.
A)True
B)False
Q3) Recognizing deep-level diversity is important because it can:
A) result in less prejudice, discrimination, and conflict in the workplace.
B) help in reinforcing dimensions of surface-level diversity.
C) help in forming initial impressions about others.
D) enable managers to focus on differences based on age, ethnicity, and physical capabilities.
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14
Chapter 13: Motivation
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100 Verified Questions
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Source URL: https://quizplus.com/quiz/42004
Sample Questions
Q1) According to equity theory, the comparison by employees between the rewards they receive from an organization with their contributions to the organization is known as__________.
A) variable ratio
B) outcome/input ratio
C) financial ratio
D) debt/asset ratio
Q2) Pyramid Inc. conducted its employee performance appraisals. One of the clerks, Fiona, is unsatisfied with her appraisal as she feels that she was underrewarded in comparison with her co-workers, despite her hard work. She is frustrated and tries to talk to her boss about it in the hopes that the issue will be resolved. In this scenario, Fiona is trying to _____ to restore equity.
A) increase her inputs
B) increase her outcomes
C) change her referent
D) distort her inputs and outcomes
Q3) Managers should reduce employees' outcomes to restore equity.
A)True
B)False
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Page 15
Chapter 14: Leadership
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200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/42005
Sample Questions
Q1) Which of the following is a characteristic of charismatic leaders?
A) They articulate a clear vision for the future that is based on strongly held values or morals.
B) They encourage followers to make sacrifices for their organization because they know that the followers will prosper when the organization prospers.
C) They transform their organizations by encouraging their followers to perform better.
D) They generate awareness and acceptance of a group's purpose and get employees to see beyond their own needs.
Q2) Studies show that transactional leadership is much more effective on average than transformational leadership.
A)True
B)False
Q3) Charismatic leaders communicate high performance expectations to followers and display confidence in followers' abilities.
A)True
B)False
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Page 16
Chapter 15: Managing Communication
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/42006
Sample Questions
Q1) _____ is used to give those at lower levels the chance to share their concerns with higher-level authorities.
A) Upward communication
B) Incongruent communication
C) Horizontal communication
D) Downward communication
Q2) Travis travels to two different offices every day to delegate work to his subordinates instead of just sending them an email. This scenario best depicts _____.
A) the use of jargon in a communication channel
B) the use of the wrong communication medium
C) a fundamental attribution error
D) the encoding and decoding of a message
Q3) Brady knew by the sternness in his boss's voice that he was unhappy with Brady's work. The sternness in the boss's voice is an example of _____.
A) feedback
B) jargon
C) paralanguage
D) metalanguage
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17
Chapter 16: Control
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Sample Questions
Q1) Colby runs a start-up that sells seasonal holiday packages. He leads a team of 10 people. Every time his customers are happy with the package created for them, he rewards his employees with shopping vouchers. However, if they break rules or do not comply with the company's policies, he reduces their incentives. In this scenario, Colby is using _____.
A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control
Q2) Tiana runs a music school. She is very passionate about music. Hence, she has appointed teachers who share the same love for music. Her employees are hired on the basis of their attitude and traits that contribute to enhancing the learning experience of her students. This scenario illustrates that Tiana uses _____.
A) concertive control
B) objective control
C) bureaucratic control
D) normative control
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Chapter 17: Managing Information
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Allied Corp., a multinational corporation, has spent $500 million on a new data center that allows the firm to transform raw data into useful information at a very high speed. This enables the smooth functioning of the firm's operations. In this case, the cost that Allied Corp. incurs is an example of _____.
A) retrieval cost
B) processing cost
C) acquisition cost
D) communication cost
Q2) The goal of executive information systems is to provide accurate, complete, relevant, and timely information to managers.
A)True
B)False
Q3) A decision support system (DSS):
A) speeds up and simplifies the acquisition of information.
B) helps replace managerial decision making in a company.
C) is designed to help managers deal with specific kinds of problems.
D) is a hybrid of an executive information system and an intranet.
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19
Chapter 18: Managing Service and Manufacturing Operations
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104 Verified Questions
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Source URL: https://quizplus.com/quiz/42009
Sample Questions
Q1) Cooling Systemz is a company that manufactures electric heaters and air conditioners. Customers purchase standardized items from this store for their homes and offices. The company has adopted make-to-stock operations. Based on this information, which of the following statements is true of Cooling Systemz?
A) The company orders parts and assembles modules ahead of customer orders.
B) The company produces or assembles highly specialized products for customers.
C) The company is not dependent on the accuracy of sales forecasts.
D) The company starts assembling finished products before receiving customer orders.
Q2) Raver Gear is a company that manufactures and sells riding gear, such as helmets, jackets, and gloves. It has adopted assemble-to-order operations. Based on this information, which of the following statements is true of Raver Gear?
A) The company orders parts and assembles modules ahead of customer orders.
B) The company produces or assembles highly specialized products for customers.
C) The company is highly dependent on the accuracy of sales forecasts.
D) The company starts assembling finished products before receiving customer orders.
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Page 20