Organizational Behavior Practice
Questions
Course Introduction
Organizational Behavior examines the dynamics of individuals, groups, and structures within organizations to improve effectiveness and well-being at work. This course explores key theories and concepts related to motivation, leadership, team dynamics, communication, organizational culture, and change management. By analyzing real-world scenarios and case studies, students will develop critical skills in decision-making, conflict resolution, and ethical leadership, gaining a deeper understanding of how human behavior influences organizational performance and outcomes.
Recommended Textbook
Organizational Behavior 7th Edition by Steven McShane
Available Study Resources on Quizplus
15 Chapters
1994 Verified Questions
1994 Flashcards
Source URL: https://quizplus.com/study-set/2639
Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
Available Study Resources on Quizplus for this Chatper
133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/52670
Sample Questions
Q1) Telecommuting has been identified as an important trend in organizational behavior.Discuss three organizational behavior topics that are influenced by telecommuting.
Answer: (Note: Students may identify the relevance of various OB topics through creative and logical thinking.) Some of the organizational behavior topics that are influenced by telecommuting include.Stress management: Telecommuting tends to offer better work-family balance.Performance: Telecommuting seems to improve job performance by about 10 percent.Self-leadership: Telecommuters need to manage themselves rather than rely on supervisors for continuous guidance.Organizational influence and politics: Telecommuters have to adjust to the lack of networking, and learn to overcome the limitations of limited face time in demonstrating their value.
Q2) One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Individual Behavior, Personality, and Values
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/52669
Sample Questions
Q1) The textbook states, " there is often a 'disconnect' between personal values and individual behavior.What does this mean? What influences this disconnect?
Answer: This means that people may think that they act consistently with their hierarchy of values, but they don't always do so.One influence on the values-behavior link is the situation.Work environments influence our behavior, at least in the short term, so they necessarily encourage or discourage values-consistent behavior.This sometimes occurs without our awareness, but more often we blame the situation for preventing us from applying our values.Another factor is that we are more likely to apply values when we actively think about them and understand their relevance to the situation.Some situations easily trigger awareness of our values.However, values are abstract concepts, so their relevance to specific situations is not obvious much of the time.We literally need to be reminded of our dominant personal values in these situations to ensure that we apply those values.
Q2) The Myers-Briggs Type Indicator measures the personality traits described by Swiss psychiatrist Carl Jung.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Perceiving Ourselves and Others in Organizations
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/52668
Sample Questions
Q1) People who are unsure of their self-views are more:
A)difficult to influence.
B)stressed in decision-making situations.
C)defined by their work.
D)frequently absent.
E)apathetic to social forces.
Answer: B
Q2) Joanie is an engineer at an architectural firm.She is very proud of this fact and often defines herself in terms of her work to family and friends.She is very skilled at her job and confident in that fact, but often has trouble adapting to changing job duties and environmental conditions.Most likely Joanie has:
A)high complexity.
B)low clarity.
C)low consistency.
D)low complexity.
E)All of these.
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Workplace Emotions, Attitudes, and Stress
Available Study Resources on Quizplus for this Chatper
159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/52667
Sample Questions
Q1) The competency most strongly associated with social awareness is:
A)conflict management.
B)empathy.
C)organizational comprehension.
D)self-esteem.
E)job performance.
Q2) Which of the following terms refer to established perceptions about the attitude object?
A)Intentions
B)Feelings
C)Senses
D)Beliefs
E)Behaviors
Q3) Self-reinforcement can potentially minimize stress by:
A)removing people from stressors.
B)helping employees to temporarily withdraw from the stressor.
C)helping employees to control the consequences of stress.
D)helping employees to develop more favorable perceptions of the stressors.
E)Self-leadership has no known effect on work-related stress.
Q4) Identify and discuss the three major causes of stress described in the text.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Foundations of Employee Motivation
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/52666
Sample Questions
Q1) Over-reward inequity occurs whenever other people receive less money than the comparison others.
A)True
B)False
Q2) Which of the following needs is the strongest according to Maslow's needs hierarchy theory?
A)Need for food
B)Need to socialize
C)Need for self-actualization
D)Need to be secure
E)Need for love
Q3) When employees want to improve their self-image, they seek out positive feedback from social sources.
A)True
B)False
Q4) According to four-drive theory, organizations maximize motivation by focusing employees on opportunities to fulfill only one of the four drives.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Applied Performance Practices
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/52665
Sample Questions
Q1) Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.
A)True
B)False
Q2) Motivator-hygiene theory highlights the idea that job content is an important source of employee motivation.
A)True
B)False
Q3) Explain the three critical psychological states that affect employee motivation and satisfaction in the context of the job characteristics model.
Q4) According to Herzberg's motivation-hygiene theory, only characteristics of the job (and not the work environment) motivate employees.
A)True
B)False
Q5) Job design is the result of division of labor in which work is subdivided into separate jobs assigned to different people.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Decision Making and Creativity
Available Study Resources on Quizplus for this Chatper
127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/52664
Sample Questions
Q1) Decision makers tend to rely on their implicit favorite when they:
A)select an appropriate decision style.
B)evaluate decision alternatives sequentially.
C)want to avoid escalation of commitment.
D)want to make more creative decisions.
E)have to make a selection from very limited alternatives.
Q2) The purely rational model of decision making is rarely practiced in reality because it:
A)ignores the fact that problems must be defined before alternatives are chosen.
B)assumes that human beings make decisions based on their emotions and abilities.
C)assumes that people are perfectly rational in their decision making.
D)ignores the fact that people evaluate their decision after an alternative has been chosen and implemented.
E)does not consider the problems associated with implementing each of the alternatives.
Q3) Employee involvement tends to weaken the decision-making process.
A)True
B)False
Q4) Describe the rational choice paradigm of decision making.
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Team Dynamics
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/52663
Sample Questions
Q1) Identify and describe the "five C's" of member behavior in effective teams.
Q2) Informal groups exist primarily to complete tasks for the organization that management doesn't know about.
A)True
B)False
Q3) Team members typically hold one or more formal roles in the team as well as roles that they informally fulfill at various times.
A)True
B)False
Q4) Which of the following types of task interdependence exists among production employees working on assembly lines?
A)Sequential interdependence
B)Total independence
C)Reciprocal interdependence
D)Pooled interdependence
E)Alternate interdependence
Q5) Social loafing is more prevalent when the task is interesting.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Communicating in Teams and Organizations
Available Study Resources on Quizplus for this Chatper
123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/52662
Sample Questions
Q1) Which of the following happens immediately after the receiver receives the encoded message in the communication process model?
A)The sender receives confirmation that the message has been understood.
B)The receiver confirms with the sender that the message sent was intended to be a message.
C)The receiver decodes the received message.
D)The receiver encodes the message.
E)The receiver forms a direct feedback in response to the received message.
Q2) Several employees in a newly formed group must work together to develop a new product.No one in this group has worked with anyone else in this group before and the development of this product has not been attempted previously.According to the media richness model, which of the following communication channels is most appropriate in this situation?
A)Written documents
B)Email
C)Face-to-face meetings
D)Bulletin boards
E)Financial statements
Q3) Should companies try to eliminate grapevine communication? Explain your answer.
To view all questions and flashcards with answers, click on the resource link above.
Page 11
Chapter 10: Power and Influence in the Workplace
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/52661
Sample Questions
Q1) Which of the following are the three general strategies for coping with uncertainty?
A)Visibility, discretion, and prevention
B)Visibility, immediacy, and pervasiveness
C)Prevention, forecasting, and absorption
D)Discretion, immediacy, and prevention
E)Immediacy, forecasting, and absorption
Q2) Which contingency of power are unions mainly applying by going on strike at a critical time in the company's business cycle?
A)Visibility
B)Absorption
C)Centrality
D)Discretion
E)Persuasion
Q3) Organizational politics can result in lower job satisfaction, and high levels of work-related stress.
A)True
B)False
Q4) Briefly explain the types of influence tactics found in organizational settings.
Q5) Describe how social networks enhance the power of their members.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Conflict and Negotiation in the Workplace
Available Study Resources on Quizplus for this Chatper
123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/52660
Sample Questions
Q1) Negotiators who make the first offer have the advantage of creating a position around which subsequent negotiations are anchored.
A)True
B)False
Q2) Conflict is ultimately based on:
A)people's perceptions.
B)actual intentions.
C)organizational structure.
D)technical competence.
E)skills and abilities of individuals.
Q3) Which of the following types of third-party intervention approaches do managers usually adopt?
A)Inquisitional
B)Competitive
C)Mediation-based
D)Arbitration-based
E)Abstainer
Q4) Poor communication is a part of manifest conflict.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Leadership in Organizational Settings
Available Study Resources on Quizplus for this Chatper
132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/52659
Sample Questions
Q1) Bob's Small Business Bob owns a small business with 12 employees.He is anticipating a large contract in the near future which he hopes will triple his profit and double the number of employees he will hire.Bob has always been a very likable man and a dependable, hard-working person.He is very worried about his ability to take on twice as many employees and continue on a successful path.From the information provided, which of the following best encompasses Bob's weakest leadership competency according to the competency perspective?
A)Self-concept
B)Integrity
C)Cognitive intelligence
D)Personality
E)Practical intelligence
Q2) Organizational behavior takes the view that only people in management and other positions of formal authority in organizations can be leaders.
A)True
B)False
Q3) Managerial leaders are mainly change agents.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Designing Organizational Structures
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/52658
Sample Questions
Q1) When employees work in non-routine and ambiguous situations, formal hierarchy is the least time-consuming coordinating mechanism.
A)True
B)False
Q2) Team-based organizations have:
A)hourly wages and generous employee benefits.
B)supervisors as the main source of direction and control.
C)a tall hierarchy.
D)communities of practice.
E)a wide span of control.
Q3) Tall hierarchies encourage employee empowerment and engagement because they focus power around employees rather than managers.
A)True
B)False
Q4) A problem with the divisional structure is that it increases the risk of duplication and underutilization of resources.
A)True
B)False
Q5) Explain the statement, "Structure follows strategy."
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Organizational Culture
Available Study Resources on Quizplus for this Chatper
126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/52657
Sample Questions
Q1) Rituals support organizational culture by providing social prescriptions of the ways things should or should not be done around the organization.
A)True
B)False
Q2) Which of these statements about organizational stories is true?
A)Organizational stories are just stories; most employees have a hard time believing them.
B)Stories communicate organizational culture if they describe positive events, whereas they undermine organizational culture if they describe negative events.
C)Organizational stories are descriptive, but not prescriptive.
D)Stories are most effective at communicating corporate culture when they describe real events with real people.
E)Organizational stories advise people what not to do, but leave out the solutions and suggestions.
Q3) Reality shock occurs on or before the first day of work, then quickly subsides.
A)True
B)False
Q4) What are artifacts? Explain the four broad categories of artifacts:
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Organizational Change
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/52656
Sample Questions
Q1) Firing people is the least desirable way to change organizations.
A)True
B)False
Q2) Telecommco The chief executive of Telecommco, a large telecommunications company, wanted to restructure the organization so product leaders would have more power than the executives in charge of each region.The regional executives tried to prevent this restructuring because it would weaken their power and possibly reduce their salaries in the long term.The product leaders also put up some resistance because they felt that things worked the way they were.This action by the regional executives is mainly an example of resistance due to:
A)not-invented-here syndrome.
B)fear of the unknown.
C)negative valence of change.
D)breaking routines.
E)incongruent organizational systems.
Q3) Action research maintains the view that having a research orientation is less important than having an action orientation.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17