Organizational Behavior Practice Questions
Course Introduction
Organizational Behavior explores how individuals, groups, and structures impact behavior within organizations. The course examines key topics such as motivation, leadership, team dynamics, communication, organizational culture, decision-making, and change management. By understanding psychological and sociological principles, students learn to analyze and influence workplace behavior, foster a positive organizational environment, and improve overall effectiveness. The course integrates theory with real-world cases, equipping students with practical skills to address challenges and drive success in various organizational settings.
Recommended Textbook
Supervision Concepts and Skill Building 9th Edition by Samuel Certo
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17 Chapters
1700 Verified Questions
1700 Flashcards
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Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following acts states that a supervisor is "any individual having authority,in the interest of the employer,to hire,transfer,suspend,lay off,recall,promote,discharge,assign,reward or discipline other employees,or responsibility to direct them,or to adjust their grievances,or effectively to recommend such action,if in connection with foregoing the exercise of such authority is not of a merely routine or clerical nature,but requires the use of independent judgment"?
A) The Wagner Act
B) The Taft-Hartley Act
C) The Norris-La Guardia Act
D) The Fair Labor Standards Act
Answer: B
Q2) Bob has been promoted to a supervisory position from a sales executive and will start working full-fledged in his new position in six months.He is anxious about this new position.In this scenario,Bob should focus on:
A) handing over all tasks to his subordinates.
B) preparing for the job.
C) seeking a better opportunity.
D) obtaining and using power and authority.
Answer: B
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Page 3
Chapter 2: Ensuring High Quality and Productivity
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Lack of motivation is often the problem underlying time lost to tardiness and absenteeism.
A)True
B)False
Answer: True
Q2) Which of the following productivity constraints is most difficult to overcome?
A) A low-skilled employee giving low productivity
B) An employee needing more training
C) An employee being unable to learn
D) A supervisor giving unclear instructions
Answer: C
Q3) In the context of productivity equation,to increase productivity,a supervisor needs to:
A) increase outputs and reduce inputs.
B) decrease outputs and increase inputs.
C) increase inputs significantly to lower the pace of outputs.
D) decrease outputs significantly to increase the pace of inputs.
Answer: A
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Chapter 3: Groups, Teams, and Powerful Meetings
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Steve manages a group of employees consisting of twelve females and eight males.Ten members of his group are Hispanics,five are Africans,and five are Asians.This group managed by Steve is a:
A) dysfunctional group.
B) heterogeneous group.
C) homogeneous group.
D) cohesive group.
Answer: B
Q2) During a team meeting,some participants stray from the main topic.The best way to bring the discussion back to the agenda is by focusing on the personalities of the participants who had strayed from the main topic.
A)True
B)False
Answer: False
Q3) In an organization,a group of people tends to be less influential than one strong personality acting alone.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Which of the following is true of business ethics?
A) Ethical standards are universal in nature.
B) Supervisors should refrain from balancing between meeting an organizational goaland benefitting the society at the same time.
C) Business ethics is aninsignificantissue unless one gets caught.
D) Ethical behavior can improve anorganization's relations with the community.
Q2) Many employees are afraid to be ethical because doing so would:
A) cause their customers to go away.
B) limit confronting other employees with evidence.
C) lead to their termination under the Sarbanes-Oxley Act.
D) cause their performance to suffer and cost them their jobs.
Q3) When organizations put in efforts to achieve sustainability,which of the following should be the last step?
A) Tracking progress toward sustainability
B) Hiring people with sustainability skills
C) Setting sustainability goals
D) Rewarding contributions to sustainability
Q4) Someone who exposes a violation of ethics or law is referred to as a nepotist.
A)True
B)False
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Chapter 5: Managing Diversity
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) _____ diversity includes things that are perhaps not as often considered but that are integral to an individual's make up.
A) Rational
B) Secondary
C) Schematic
D) Collective
Q2) Expressions such as "get the nod" have more than one meaning.This emphasizes the fact that:
A) supervisors always make assumptions when using idioms during verbal communication.
B) the complexity of English fascinates nonnative speakers of English.
C) English has the potential to mislead, and certain words should be used with care.
D) nonverbal communication is more effective than verbal communication.
Q3) Which of the following is true about a bona fide occupational qualification?
A) It enables people with disabilities to find employment.
B) It is an objective characteristic required for an individual to perform a job properly.
C) It prevents any age-related discrimination at work.
D) It is a subjective criterion that employers use to select employees.
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Chapter 6: Reaching Goals: Plans and Controls
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Sample Questions
Q1) Which of the following is true in the context of characteristics of effective controls?
A) For effective controls, the cost of using the controls should be more than the benefit derived from using them.
B) Supervisors and employees want controls that unduly infringe on their privacy.
C) An effective control system is one that helps the supervisor direct his or her efforts toward spotting significant problems.
D) Normally, a supervisor is not expected to use the control system higher-level managers have established.
Q2) For the effective use of management by objectives,_____.
A) managers at all levels must be committed to the system
B) the objectives set should be general and immeasurable
C) employees should be excluded from the process
D) the goals must be set solely by top management
Q3) Compare and contrast strategic planning and operational planning.
Q4) The objectives set for a department are rigid and do not need to be updated.
A)True B)False
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Chapter 7: Organizing and Authority
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Sample Questions
Q1) Which of the following is true of a learning organization?
A) It helps managers to make the most of the knowledge and skills of employees.
B) It encourages employees to stick to the conventional methods of problem solving.
C) It primarily contracts with other organizations as needed to complete specific projects.
D) It is not suited for dynamic environments where decisions must be made quickly.
Q2) What is empowerment?
A) It is the encouragement of a behavior by associating it with a reward.
B) It is the obligation to perform assigned activities.
C) It is the delegation of broad decision-making authority and responsibility.
D) It is the act of preventing behavior that may lead to undesirable results.
Q3) Organizations that maintain flexibility by staying small and contracting with other individuals and organizations as needed to complete projects are referred to as _____ organizations.
A) learning
B) bureaucratic
C) network
D) centralized
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Chapter 8: The Supervisor As Leader
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Sample Questions
Q1) According to which theory should leaders adjust the degree of task and relationship behavior in response to the growing maturity of their followers?
A) Life cycle theory of leadership
B) Fiedler's contingency theory of leadership
C) Path-goal theory of leadership
D) X and Y theory of leadership
Q2) According to Fiedler's contingency model,_____ refers to the formal authority granted to the leader by the organization.
A) task structure
B) laissez-faire
C) locus of control
D) position power
Q3) Which of the following is true of entrepreneurial leaders?
A) They view risk-taking as an unnecessary component of being successful in business.
B) They have a clear picture of how they would like to see their company grow in the future.
C) They put other people's needs, aspirations, and interests above their own.
D) They are usually uninvolved and let employees do what they want.
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10
Chapter 9: Problem Solving,decision Making,and Creativity
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Sample Questions
Q1) Dan works 50 to 60 hours a week supervising a group of engineers.He realizes that he is spending too much time training new engineers and starts thinking about new options.He could delegate the training to the senior engineers,ask the human resources department to offer training seminars,or require better work experience from all future employees.Which step in the rational model of decision making is Dan performing here?
A) Identifying the problem
B) Identifying alternative solutions
C) Getting feedback
D) Gathering and organizing facts
Q2) When a manager needs to know about a decision,it is usually smart for a supervisor to:
A) discuss the problem before reaching and announcing the decision.
B) inform the manager about every minor decision being made each day.
C) quickly select the course of action that seems best.
D) agree to discuss the decision as soon as possible after it is made.
Q3) Select any three of the five guidelines to decision making and describe them.
Q4) Creative thinking is not always a conscious process.
A)True
B)False
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Chapter 10: Communication: Theory and Modern Media
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) The grapevine is important to supervisors because:
A) it is a formal form of communication used in organizations.
B) it is the only way to use downward communication.
C) it is the only way to use upward communication.
D) it is used by employees as a source of information.
Q2) When Arianna,the supervisor of the production department of a fertilizer company,asks her counterpart,Brian,the supervisor of the raw materials department,for a meeting,she is using:
A) grapevine communication.
B) lateral communication.
C) upward communication.
D) downward communication.
Q3) Organizational communication in which a message is sent to someone at a higher level is referred to as:
A) upward communication.
B) diagonal communication.
C) lateral communication.
D) downward communication.
Q4) Distinguish between hearing and listening.
Q5) In the context of communication,what is noise? Give at least three examples.
Page 12
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Chapter 11: Motivating Employees
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Sample Questions
Q1) Which of the following is true about Vroom's expectancy-valence theory?
A) It is based on employees' perceptions of rewards and whether they are able to achieve them.
B) According to this theory, dissatisfaction results from the absence of hygiene factors and satisfaction results from the presence of motivating factors.
C) It focuses on three needs namely; power, achievement, and affiliation.
D) It argues that needs are organized into a hierarchy and the most basic needs are at the bottom of the hierarchy.
Q2) Cathy,an employee,has to take leave on Monday.So,in order to compensate,she takes her company laptop home to work.This is an example of _____.
A) job sharing
B) telecommuting
C) flextime
D) compressed workweek
Q3) Compare and contrast McClelland's theory to Vroom's theory.
Q4) Maslow's theory assumes that different people have different patterns of needs.
A)True
B)False
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Page 13
Chapter 12: Problem Employees: Counseling and Discipline
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Sample Questions
Q1) Hussain,the supervisor of a finance team,decides to utilize the nondirective method of counseling for dealing with Susanna's performance issues at work.He calls Susanna for a meeting to help her solve the problem.In this method of counseling,which of the following would be the right step to take after Susanna identifies the problem?
A) Hussain would ask questions about the problem
B) Susanna would propose solutions and select one of them
C) Hussain would listen to Susanna's answers until he understands the problem
D) Hussain would suggests ways to handle the problem
Q2) Which of the following is most likely to reduce the occurrence of workplace violence?
A) Segregating employees on the basis of their nationality
B) Encouraging whistleblowers
C) Treating employees fairly
D) Giving absolute authority to the supervisor
Q3) Which of the following is true of effective discipline?
A) Supervisors should reprimand employees in front of other employees.
B) Humiliation helps decrease problem behavior in the future.
C) Humiliation only breeds resentment.
D) All disciplinary steps should be taken in public.
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Page 14
Chapter 13: Managing Time and Stress
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Sample Questions
Q1) Identify the factor involving an organization's management that can contribute to work-related stress.
A) Noise
B) Discrimination
C) Verbal abuse
D) Infrequent rest breaks
Q2) Which of the following is a cause of stress due to management issues in a job?
A) Poor communication
B) Infrequent rest breaks
C) Poor ergonomics
D) Meaningless tasks
Q3) Which of the following is a cause of stress linked to the workplace involving the organization's management?
A) Crowding
B) Heavy workload
C) Meaningless tasks
D) Job insecurity
Q4) Job performance is best when the amount of stress moves from moderate to high.
A)True
B)False
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Chapter 14: Managing Conflict and Change
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100 Verified Questions
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Sample Questions
Q1) Power that arises from possessing valuable data is termed:
A) information power.
B) expert power.
C) legitimate power.
D) coercive power.
Q2) Factors that can affect the success of a change include the kind of change to be made.
A)True
B)False
Q3) The struggle that results from incompatible or opposing needs,feelings,thoughts,or demands within a person or between two or more people is the most accurate definition of:
A) competition.
B) conflict.
C) frustration.
D) crusade.
Q4) The consequences of a conflict depend solely on the way that it is resolved.
A)True
B)False
Q5) Describe how supervisors can implement change.
Page 16
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Chapter 15: Selecting Employees
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Sample Questions
Q1) In the context of conducting background and reference checks,former managers who can verify an applicant's work history are considered _____ references.
A) specialized
B) employment
C) personal
D) academic
Q2) In the selection process,which of the following usually takes place after making a job offer?
A) Reference checks
B) Psychomotor tests
C) Physical examinations
D) Structured interviews
Q3) A test that measures an applicant's ability to learn skills related to a job is known as a(n)_____ test.
A) intelligence
B) aptitude
C) psychomotor
D) proficiency
Q4) Compare and contrast job descriptions and job specifications.
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Chapter 16: Providing Orientation and Training
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Sample Questions
Q1) Which of the following factors is most likely to impact the need for retraining employees?
A) Changing customer needs
B) Supervisors' interests
C) Employee personality characteristics
D) Economies of scale
Q2) Which of the following is true of cross-training?
A) Supervisors of employees who have completed cross-training have no flexibility in making assignments.
B) In planning cross-training, a supervisor should make sure that employees spend less time practicing each job.
C) Employees who have completed cross-training can enjoy more variety in their work.
D) It is a type of training that allows employees to practice using equipment off the job.
Q3) Define orientation.Why is it considered important for new employees?
Q4) Describe the coaching process in the business context.
Q5) List a few common employee orientation methods and briefly discuss any one of the methods.
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18
Chapter 17: Appraising Performance
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Sample Questions
Q1) In the appraisal process,while establishing and communicating expectations for performance,a supervisor:
A) investigates the underlying problem and identifies solutions.
B) determines what a department or a work group should accomplish.
C) decides how to measure employees' performance.
D) gathers information about each employee's performance.
Q2) List the various types of performance appraisal methods.Briefly discuss one of the methods.
Q3) According to the Equal Employment Opportunity Commission's general guidelines on performance appraisals,the behaviors or characteristics measured by a performance appraisal should strictly be:
A) related to the educational qualification of an employee.
B) related to the job and to succeeding on the job.
C) based on the company's policies.
D) based on an employee's personal views.
Q4) In the context of types of appraisals,the paired-comparison approach:
A) rates the degree to which an employee has achieved various characteristics.
B) combines assessments from several sources, including customers or peers.
C) can be used to identify the best candidate for a special assignment.
D) can be tailored to an organization's objectives for employees.
Page 19
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