Organizational Behavior Practice Questions
Course Introduction
Organizational Behavior explores the dynamics of individuals, groups, and structures within organizational settings, examining how they influence behavior and outcomes in the workplace. The course covers foundational theories and concepts such as motivation, leadership, communication, team dynamics, organizational culture, decision-making, and conflict resolution. Through case studies and practical applications, students develop an understanding of how to effectively manage and lead people, foster positive organizational change, and create high-performing work environments. This knowledge equips students with the skills necessary to analyze and address human behavior issues that impact organizational effectiveness.
Recommended Textbook Management 1st Edition by Christopher P. Neck
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Page 2
Chapter 1: Management in the 21st Century
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Sample Questions
Q1) When managers __________, they effectively motivate and communicate with employees to achieve goals.
A)plan
B)lead
C)organize
D)control
Answer: B
Q2) _____________ is the process of working with people and distributing an organization's resources to achieve goals efficiently and effectively.
A)Leading
B)Management
C)Organizing
D)none of the above
Answer: B
Q3) Middle managers set the organization's direction and make decisions that impact everyone.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Evolution of Management
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Sample Questions
Q1) This study was led by Dugald Jackson and was conducted between 1924 and 1927.
A)Illumination Study
B)Relay-Assembly Test Room Study
C)Interviewing Room Study
D)Bethlehem Steel Study
Answer: A
Q2) ______________ is a negative view of the worker that states that people do not like to work; therefore, workers need to be coerced, told what to do, and intimidated.
A)Contingency
B)Theory X
C)Theory Y
D)Systems thinking
Answer: B
Q3) The Scottish economist and philosopher that published The Wealth of Nations:
A)Henri Fayol
B)Adam Smith
C)Andrew Weber
D)Douglas McGregor
Answer: B
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Page 4
Chapter 3: Critical Thinking for Managers
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Sample Questions
Q1) A balancing loop encourages and amplifies change that increases or decreases a stock.
A)True
B)False
Answer: False
Q2) Recognizing, understanding, and removing the problems to restore a company's balance are essential parts of managing which of the following common system archetypes?
A)Escalation
B)Shifting the Burden
C)Eroding Goals
D)Limits to Growth
Answer: D
Q3) Once you understand how the various inflows, outflows, and stocks affect a system's function, as a manager, you can make better _________ in order to get the results you want from that system.
Answer: decisions
Q4) Causal loop diagrams map out the structure of a _________ and show how the components interact with each other.
Answer: system
Page 5
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Chapter 4: Organizations and Change Management
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Sample Questions
Q1) Which of the following is NOT one of the four generations society has been defined by the year of their births?
A)Veterans
B)Generation X
C)Baby Boomers
D)Bicentennials
Q2) "Planet Power" is the slogan that Perfect Planet used to support their organization's culture, mission, and values.
A)True
B)False
Q3) Which of the following is NOT a resource that affects how businesses operate globally?
A)Food
B)Energy
C)Shelter
D)Water
Q4) The three ways that managers respond to customer needs are _________ __________, __________ ___________, and _________ ___________.
Q5) Culture is experienced on two different levels: _________ and _________.
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Chapter 5: Diversity in a Global Economy
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Sample Questions
Q1) Which of the following refers to the degree to which the company achieves its goals?
A)Productivity
B)Success
C)Performance
D)Satisfaction
Q2) The degree to which individuals in a group share and collaborate based on their unique perspective is known as:
A)Strategic partnership
B)Diversity
C)Social integration
D)Ethnocentrism
Q3) When an organization hires outside the company to fulfill one or more of its core functions, it is called:
A)Offshoring
B)Outsourcing
C)Contracting
D)None of the above
Q4) ASEAN is an abbreviation for ________________________________________.
Q5) ________ is when an organization outsources to a company in another country.
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Chapter 6: Ethics and Social Responsibility
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Sample Questions
Q1) If an organization signs a contract to purchase a fleet of used cars from a rental company, the rental car company has a right to expect payment.
A)True
B)False
Q2) The United Nations established the ____________ ____________ for businesses, which is a strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles.
Q3) Compare and contrast the four approaches to corporate social responsibility.
Q4) While duties define a company's moral obligations, commitments are the behaviors expected from others, based on their duties.
A)True
B)False
Q5) By showing diligence, candor, and loyalty to a company, one is upholding which of the following Codes of Conduct Standards?
A)Reliability
B)Fiduciary
C)Responsiveness
D)Fairness
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Chapter 7: Making Better Decisions
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Sample Questions
Q1) Frequently occurring patterns that are deemed predictable are referred to as:
A)Systems archetypes
B)Policy-based analyses
C)Systemic analysis
D)Groupthink
Q2) Which of the following is NOT TRUE of the classical decision-making model?
A)Leads to an optimal decision
B)Considers limitations in information availability, time, and individual cognitive processing
C)Presumes that managers can make a reasoned judgment
D)A normative model
E)All of the above are true
Q3) Gathering and analyzing feedback and results is the last step in the decision-making process.
A)True
B)False
Q4) Evaluating alternatives is the third step in the decision-making process.
A)True
B)False
Q5) Explain the concept of bounded rationality.
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Chapter 8: Setting Goals
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Sample Questions
Q1) The five characteristics of S.M.A.R.T.goals are ___________, ___________, _____________, _____________, and ____________.
Q2) The four areas that make up a balanced scorecard are ______________, ___________, _____________, and _____________.
Q3) President Kennedy's announcement to put the first human on the moon within 10 years was an example of what type of goal?
A)Short-term goal
B)Proximal goal
C)Stretch goal
D)None of the above
Q4) _______________ planning keeps organizations flexible by making small, simultaneous investments in many alternative plans.
A)Business
B)Tactical
C)Operational
D)Options-based
Q5) An organization's grandest aspiration for the future that differentiates it from all of its competitors is known as a ___________.
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Chapter 9: Designing Strategies
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Sample Questions
Q1) A company with a high market share but low market growth is categorized as a:
A)Dog
B)Cash Cow
C)Question Mark
D)Star
Q2) A defender is a company whose strategies seek to maintain existing products and services while pursuing limited innovation.
A)True
B)False
Q3) A(n) _________ strategy determines how employees will implement and achieve a tactical plan.
A)organizational
B)technical
C)divisional
D)functional
Q4) Who is the Harvard professor who developed the five forces model?
A)Frederick Taylor
B)Lisa Andrews
C)Michael Porter
D)Robert Kaplan
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Chapter 10: Structuring Organizations
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Sample Questions
Q1) Dividing a company into sub-units where each unit would be assigned a specific function and employees would perform different tasks, and a manager(s) would be put in place to oversee the department is an example of which technique?
A)differentiation
B)diversification
C)integration
D)implementation
Q2) The chain-of-command principle is a philosophy where each employee reports to and is accountable to only one manager.
A)True
B)False
Q3) Many law enforcement agencies have a centralized organization structure.
A)True
B)False
Q4) _____________________ and _________________ are two ways that the chapter lists as ways companies are saving money while providing flexibility to their workers.
Q5) A _________ acts as a third-party agent in negotiating contracts between parties.
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Chapter 11: The Human Side of Management
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Sample Questions
Q1) Compensation and benefits are added together to determine an employee's total salary package.
A)True
B)False
Q2) The 'Strength Finder' test measures three areas: inclusion, control, and affection.
A)True
B)False
Q3) What is the most common form of employee recognition for?
A)Years of service
B)Going above and beyond regular work assignments
C)Boosting the organization's financial bottom line
D)Being a "team player"
Q4) ____________________ is an organizational function that deals with people-related issues such as recruitment, performance management, benefits, training, employee motivation, safety, and administration while ensuring compliance with employment and labor laws.
Q5) Affirmative action is a purposeful effort taken by an organization to create equal employment opportunities for _____________ and ___________.
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Chapter 12: Managing Team Performance
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Sample Questions
Q1) Which of the following is NOT one of the strategies to increase team performance according to the text?
A)Performance Development
B)Knowledge Sharing
C)Effective Meetings
D)Recognizing Excellence
Q2) Which of the following increases the likelihood of a team's success?
A)A clearly-defined purpose
B)Authority to make decisions
C)Commonality of team members
D)Both A & B
E)All of the above
Q3) If a role lacks clarity, employees are likely to experience:
A)Overload
B)Affiliation
C)Generalization
D)Role ambiguity
Q4) Socialization occurs during the "norming" stage of group development.
A)True
B)False
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Chapter 13: Managing As Leaders
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Sample Questions
Q1) __________ powers are granted because of a manager's ability to positively or negatively affect someone through resource allocation, which _______ powers are granted dependent on their likability and being well-informed.
Q2) A charismatic leader in business is a person that motivates employees to exceed expected performance through their inspiring behaviors.
A)True
B)False
Q3) There are two types of positional power - referent and expert.
A)True
B)False
Q4) Which type of strategy is aimed at reshaping certain key mental processes in order to facilitate more positive and optimistic thinking patterns?
A)Natural reward
B)Constructive thought
C)Self-reward
D)Mental
Q5) The four major factors of emotional intelligence are __________________,
and
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) Which of the following is NOT one of the 34 behavior dimensions listed in the Gallup Strengths Finder
A)Harmony
B)Inclusiveness
C)Fairness
D)Significance
E)All of the above are listed
Q2) The extent to which an individual relates to others by being trusting, forgiving, kind, affectionate, and cooperative is known as _____________.
Q3) Daniel Goleman is known for his work with:
A)Gallup Strengths Finder
B)GAS
C)Emotional intelligence
D)Type A&B personalities
Q4) The ability to devise innovative ideas to meet the needs of a particular task or organizational goal is __________.
Q5) GAS, the physiological reactions to long-term stress, is an acronym for _________
Q6) According to the chapter, the abbreviation for emotional intelligence is ____.
Page 16
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Chapter 15: Communicating and Motivating Others
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Sample Questions
Q1) At work, self-actualization needs can be met by providing training, assigning challenging goals, and encouraging creativity.
A)True
B)False
Q2) Two types of behavior modification are positive reinforcement and avoidance learning.
A)True
B)False
Q3) Being aware of nuances in the environment and the behaviors of others is descriptive of which discipline for good communication?
A)Compassion
B)Conscientiousness
C)Grit
D)Gratitude
Q4) According to the equity theory, outputs include experience, effort, qualifications, and interpersonal skills.
A)True
B)False
Q5) Two examples of communication channels are __________ and __________.
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Chapter 16: Information and Operations
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Sample Questions
Q1) Differentiate among the three types of control.
Q2) An executive support system is a management information system.
A)True
B)False
Q3) List the three types of controls. 1) ____________________ 2) ____________________ 3) ____________________
Q4) _______________ is typically found in numerical form.
Q5) This type of control is used to monitor and check in with your staff to ensure they are carrying out their responsibilities effectively.
A)Preliminary Control
B)Planning Control
C)Screening Control
D)Post action Control
Q6) An extranet is like the internet, but is used primarily within a company.
A)True
B)False
Q7) __________ is information gained by an individual or team that is internalized.
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Q8) _____________ are workers employed for the specific knowledge they possess.
Chapter 17: Performance Development
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Sample Questions
Q1) When Toyota and other manufacturers successfully applied __________, other non-manufacturing companies followed suit.
Q2) Product-service mix is the combination of the number of products provided versus the services delivered.
A)True
B)False
Q3) The items and quantity in stock typically held in a warehouse or one designated area is referred to as:
A)liquidity
B)inventory
C)reserves
D)contingencies
Q4) According to the text, one approach to translate a performance development vision into a reality involves a three-tier quality and innovation approach focused on:
A)facilities, process, and talent
B)early prevention, targeted intervention, intensive intervention
C)universal, selected, targeted
D)benchmark, strategic monitor, progress monitor
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Chapter 18: Entrepreneurship and Innovation
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Q1) New-new venture
A)a business strategy defined by acquiring, merging, and coordinating existing market products, services, and companies
B)a business strategy that seeks to invent a brand new product or service or find a new resource
C)a business strategy defined by offering a new product or service to an existing category of consumers
D)a business strategy defined by offering a new category of consumers a new product or service
E)a business strategy responding to a significant change in political environments, governmental legislation, and regulations
F)a business strategy where an idea that achieves market success in one market region is transferred to other geographic markets
G)business strategy that seeks to redesign or augment an offering in an existing business or management process, such as outsourcing of information technology and research
H)a business strategy defined by a systemic change in business and market environments
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