Organizational Behavior Practice Exam
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures affect and are affected by behavior within organizations. This course introduces key concepts such as motivation, leadership, team dynamics, communication, conflict resolution, and organizational culture. Students will analyze real-world cases to understand how behavioral theories are applied in the workplace, and examine strategies for improving organizational effectiveness and employee well-being. Through interactive discussions and practical assignments, learners will develop the skills to diagnose organizational problems and implement effective solutions in diverse and dynamic environments.
Recommended Textbook
Organizational Behavior Essentials for Improving Performance and Commitment 1st Edition by Jason
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Chapter 1: Organizational Behavior: an Overview
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Q1) Which of the following individual mechanisms reflects employees' psychological responses to job demand that tax or exceed their capacities?
A)Job satisfaction
B)Ability
C)Job performance
D)Leadership style
E)Stress
Answer: E
Q2) According to the integrative model of organizational behavior,the two organizational-level variables that impact individual-level attitudes and behaviors are:
A)job performance and organizational commitment.
B)culture and structure.
C)team processes and team characteristics.
D)personality and ability.
E)stress and motivation.
Answer: B
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Chapter 2: Performance and Commitment
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Q1) Which of the following statements about continuance commitment is true?
A)It exists when there is a cost associated with staying and a profit associated with leaving.
B)One factor that decreases continuance commitment is the total amount of investment an employee has made in mastering his/her work role.
C)One of the factors that increases continuance commitment is a lack of employment alternatives.
D)There is a statistical relationship between continuance commitment and citizenship behavior.
E)Continuance commitment tends to create more of an active form of loyalty.
Answer: C
Q2) Sometimes the best task performers are also the employees who engage in high levels of counterproductive behavior.
A)True
B)False
Answer: True
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Chapter 3: Job Satisfaction
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Q1) When the duties and responsibilities associated with a job are expanded to provide more variety,identity,autonomy,etc. ,it refers to:
A)job enlargement.
B)job enrichment.
C)autonomy.
D)job rotation.
E)job hopping.
Answer: B
Q2) Having prestige,power over others,and fame are examples of which of the following work value categories?
A)Altruism
B)Pay
C)Status
D)Promotions
E)Supervision
Answer: C
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Page 5
Chapter 4: Stress
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Q1) Resistance is the first stage of the general adaptation syndrome (GAS).
A)True
B)False
Q2) _____ refers to the lack of information regarding what needs to be done in a role,as well as unpredictability regarding the consequences of performance in that role.
A)Time pressure
B)Daily hassles
C)Role overload
D)Role ambiguity
E)Role conflict
Q3) Jack recently received a job to do with a heavy workload and a short turnaround deadline.Sam,Jack's coworker,observed this stressful situation and took half the workload so the department could meet the deadline.The support received by Jack can be best described as which of these?
A)Marginal support
B)Physiological support
C)Emotional support
D)Psychological support
E)Instrumental support
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Chapter 5: Motivation
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Q1) Aaron's belief about effort and performance describes which of the following?
A)Expectancy
B)Equity
C)Valence
D)Instrumentality
E)Justness
Q2) Kelly believes that if she successfully earns her MBA,she will be promoted to a midlevel executive manager position.She is therefore motivated to earn an MBA because of:
A)past accomplishments.
B)vicarious experiences.
C)verbal persuasion.
D)emotional cues.
E)instrumentality.
Q3) Employees who feel a sense of equity are more emotionally attached to their firms and feel a stronger sense of obligation to remain.
A)True
B)False
Q4) Define self-efficacy and identify and explain its determinants.
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Chapter 6: Trust, Justice, and Ethics
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Q1) Trust propensity is a product of:
A)social and economic exchange.
B)moral and immoral intents.
C)nature and nurture.
D)distributive and procedural justice.
E)moral intensity and moral judgment.
Q2) Which of the following is a distributive justice rule?
A)Justification
B)Correctability
C)Equity
D)Respect
E)Voice
Q3) _____ justice reflects the perceived fairness of decision-making outcomes.
A)Procedural
B)Interpersonal
C)Informational
D)Distributive
E)Dissonance
Q4) What are the four rules under procedural justice that serve to create equal employment opportunity? Explain.
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Chapter 7: Learning and Decision Making
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Q1) Define the term heuristic.Give an example of a heuristic.
Q2) True learning only occurs when:
A)employees forget to mimic the behaviors of experts.
B)experts play the role of novices.
C)changes in behavior become relatively permanent.
D)an employee makes the right decision for the first time.
E)behavioral changes are not repeated over time.
Q3) "Does Mary tend to act differently in other circumstances?" is a question that answers which of the following elements about attribution?
A)Consistency
B)Extinction
C)Consensus
D)Control
E)Distinctiveness
Q4) Explicit knowledge is what employees can typically learn only through experience.
A)True
B)False
Q5) Define explicit and tacit knowledge.Identify the differences between the two types of knowledge.
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Chapter 8: Personality, Cultural Values, Ability
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Q1) Regina cares a lot about being successful and influential and always directs her work efforts toward "moving up" and developing a strong reputation.Regina can be described as which of the following,according to the Big Five?
A)Neurotic
B)Agreeable
C)Extraverted
D)Close
E)Conflict-oriented
Q2) The degree to which people can harness emotions and employ them to improve their chances of being successful in whatever they are seeking to do is:
A)perceptual ability.
B)emotion regulation.
C)other awareness.
D)the g factor.
E)the use of emotions.
Q3) Write a short note on self-awareness with an example.
Q4) Other awareness is the appraisal and recognition of emotion in others.
A)True
B)False
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Chapter 9: Teams
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Q1) Tata Motors utilizes the classic assembly line in manufacturing its automobile products.This is an example of which type of interdependence?
A)Pooled
B)Reciprocal
C)Response
D)Comprehensive
E)Sequential
Q2) A high degree of _____ interdependence exists when team members share in the rewards that the team earns.
A)task
B)goal
C)sequential
D)outcome
E)reciprocal
Q3) Define task interdependence.Briefly describe the four primary types of task interdependence.
Q4) Define role.Briefly differentiate between the different types of team task roles,team building roles,and individualistic roles.
Q5) Differentiate between surface-level diversity and deep-level diversity.
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Chapter 10: Leadership
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Q1) With a(n)_____ decision making style,the leader gives an individual employee or a group of employees the responsibility for making the decision within some set of specified boundary conditions.
A)Consultative
B)Autocratic
C)Delegative
D)Facilitative
E)Negotiative
Q2) In the time-driven model of leadership,which style is reserved for circumstances in which the decision is significant,employees have strong teamwork skills and relevant expertise,and employees are not likely to just commit to whatever decision the leader makes?
A)Consultative
B)Autocratic
C)Delegative
D)Facilitative
E)Negotiative
Q3) Describe the substitutes of leadership model and identify and describe leader substitutes and neutralizers.
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Chapter 11: Organizational Structure
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Q1) A bureaucratic structure is an organizational form that exhibits many of the facets of the _____ organization.
A)simple
B)global
C)adaptive
D)organic
E)mechanistic
Q2) The degree to which rules and procedures are used to standardize behaviors and decisions in an organization refers to:
A)chain of command.
B)formalization.
C)centralization.
D)work specialization.
E)span of control.
Q3) Recent research suggests that one of the best ways to help layoff survivors adjust is to do things that give them a stronger sense of control.
A)True
B)False
Q4) Describe the three multidivisional structures.
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Chapter 12: Organizational Culture
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Q1) Which of these involve making sure a potential employee has an accurate picture of what working for an organization is going to be like by providing both the positive and the negative aspects of the job?
A)ASAs
B)Reality shock
C)Espoused values
D)RJPs
E)Countercultures
Q2) Which of the following represents an advantage of a strong culture?
A)Makes merging with another organization more difficult.
B)Makes adapting to the environment more difficult.
C)Can be "too much of a good thing" if it creates extreme behaviors.
D)Allows employees to identify themselves in the organization.
E)Attracts and retains similar kinds of employees.
Q3) Which of the following represents a disadvantage of a strong culture?
A)Differentiates the organization from others.
B)Allows employees to identify themselves in the organization.
C)Attracts and retains similar kinds of employees.
D)Creates stability within organization.
E)Facilitates the desired behaviors among employees.
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