Organizational Behavior Practice Exam
Course Introduction
Organizational Behavior explores the dynamics of individuals and groups within a workplace setting, examining how human behavior impacts organizational effectiveness and culture. The course covers foundational theories related to motivation, leadership, teamwork, communication, decision-making, power, and organizational structure. Students analyze real-world scenarios and case studies to understand how psychological, social, and cultural factors shape behavior in organizations. By the end of the course, students gain practical insights and strategies for enhancing personal and collective performance in diverse organizational environments.
Recommended Textbook MGMT 11th Edition by Chuck Williams
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18 Chapters
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2105 Flashcards
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Chapter 1: Management
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Sample Questions
Q1) The _____ is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises.
A) spokesperson role
B) disturbance handler role
C) monitor role
D) negotiator role
Answer: D
Q2) To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of its production processes using Computer Numeric Control (CNC) machines. This reduced the labor cost, wastage of raw materials, and rejection of finished goods due to quality issues. In the context of management, the automation of production processes at Debronth Inc. exemplifies _____.
A) synergy
B) efficiency
C) autonomy
D) contingency
Answer: B
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Page 3
Chapter 2: The History of Management
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Sample Questions
Q1) _____ was the first to use witnesses in legal cases.
A) Hammurabi
B) al-Farabi
C) Cyrus
D) Cato
Answer: A
Q2) Which of the following is a similarity between Frederick W. Taylor and Lillian Gilbreth?
A) They both used film cameras to analyze jobs.
B) They both developed time study.
C) They both proposed giving workers longer work hours and fewer breaks.
D) They both strove to simplify work.
Answer: D
Q3) One of the practical implications of the contingency approach to management is that management is much harder than it looks.
A)True
B)False
Answer: True
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Chapter 3: Organizational Environments and Cultures
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) _____ is the degree to which a supplier relies on a customer because of the importance of that customer to the supplier's sales and the difficulty of finding other customers for its products.
A) Buyer dependence
B) Customer due diligence
C) Resource dependence
D) Supplier dependence
Answer: A
Q2) Stonecioust, an apparel store, plans to open a store in the city of Afbanca in the current fiscal year. Before setting up the store, the brand manager of Stonecioust conducts a survey to study the business tactics, strengths, and weaknesses of the apparel stores that operate in Afbanca. In this scenario, which of the following is Stonecioust most likely using?
A) Demographic segmentation
B) Corporate governance
C) A cost-benefit analysis
D) A competitive analysis
Answer: C
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) Matthew refused to illegally download a new video game even though all his other friends were downloading and playing it. He told his friends that they should not download games illegally as their parents would get mad at them if they find out. In the context of Kohlberg's stages of moral development, Matthew is at the _____ of moral development in this scenario.
A) punishment and obedience stage
B) law and order stage
C) instrumental exchange stage
D) "good boy, nice girl" stage
Q2) Which of the following is an argument put forth by economist Milton Friedman?
A) A law represents the minimal moral standards of society, so an individual should never take any action that violates the law.
B) It is unethical for companies to take any action that is not in an organization's long-term self-interest.
C) It is socially irresponsible for companies to divert time, money, and attention from maximizing profits to social causes and charitable organizations.
D) An individual's ethical decision is based on his or her level of moral development.
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Page 6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) The marketing managers of Point Inc. are having a conflict over how they can improve the marketing strategies of their company. The managers are disagreeing on the views presented by each other based on their experiences and knowledge. In this scenario, the managers are engaging in _____.
A) a-type conflict
B) a personal conflict
C) c-type conflict
D) channel conflict
Q2) The main objective of _____ is to keep choices open by making small, simultaneous investments in many alternative plans.
A) strategic planning
B) options-based planning
C) static planning
D) traditional planning
Q3) The first step in the Delphi technique is to create a questionnaire consisting of a series of open-ended questions.
A)True
B)False
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7
Chapter 6: Organizational Strategy
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Sample Questions
Q1) Tots County manufactures clothing and apparel exclusively for children in the age group of one to six years. In this scenario, the company is most likely using a(n) _____.
A) diversification strategy
B) focus strategy
C) divestment strategy
D) adaptive strategy
Q2) Jem Dons has three strategic business units (SBUs)-smartphones, healthcare, and accounting. Its smartphone unit is its most profitable unit and is the current market leader in the rapidly growing industry. In the context of the BCG matrix, which of the following categories of SBUs best describes the smartphones unit?
A) Stars
B) Cash cows
C) Question marks
D) Dogs
Q3) Focus strategies typically work in saturated markets that competitors have large market shares or have complete monopoly in.
A)True
B)False
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8
Chapter 7: Innovation and Change
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Sample Questions
Q1) The employees of Carlofen, a cell phone manufacturer, raised a concern to their management about their poor pay and excess workload. However, the management failed to address their issue, so a majority of them resigned at once. As a result, the company's sales began to fall and its overall performance began to deteriorate. This scenario best illustrates _____.
A) organizational decline
B) a design iteration
C) a technological discontinuity
D) generational change
Q2) In contrast to change forces, resistance forces support the status quo, that is, the existing conditions in an organization.
A)True
B)False
Q3) Bankruptcy or dissolution is likely to occur in the crisis stage unless a company completely reorganizes the way it does business.
A)True
B)False
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Page 9
Chapter 8: Global Management
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Sample Questions
Q1) _____ can help reduce uncertainty about how to act and decrease misunderstandings between expatriates and their families and locals.
A) Cross-cultural training
B) Socialization training
C) Transculturation
D) Interculturalism
Q2) When conducting global business, companies should attempt to identify the two types of political risk that are workforce quality and economic uncertainty.
A)True
B)False
Q3) _____ are foreign offices, facilities, and manufacturing plants that are 100 percent possessed by the parent company.
A) Joint ventures
B) Wholly owned affiliates
C) Strategic alliances
D) Business acquisitions
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) Denzel, the production manager in a paper manufacturing company, advises the editorial manager of the company to increase the number of units of paper produced per week. In the context of organizational authority, Denzel is most likely exercising
A) pseudo-authority
B) staff authority
C) line authority
D) centralized authority
Q2) In the context of intraorganizational processes, which of the following statements is true of empowered employees?
A) They take passive roles in the work assigned to them.
B) They are closely monitored by their supervisors.
C) They have the autonomy to choose how best to do their work.
D) They are temporarily given the authority to make decisions by their managers.
Q3) _____ is the vertical and horizontal configuration of departments, authority, and jobs within a company.
A) Organizational index
B) Organizational engineering
C) Organizational orientation
D) Organizational structure
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Chapter 10: Managing Teams
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Sample Questions
Q1) To effectively cater to the needs of its customers, Yankin, a retail company, believes that it is important to train its employees on speaking and listening skills. Yankin can enhance its employees' communication skills by providing training on _____.
A) decision-making skills
B) managing skills
C) problem-solving skills
D) interpersonal skills
Q2) Mary's company trained her to perform managerial functions, formulate innovative strategies, and also solve technical issues. Given this information, it is likely that Mary's company provided her _____.
A) diversity training
B) decision-making training
C) interpersonal skills training
D) cross-training
Q3) Which of the following has the most autonomy in the autonomy continuum?
A) Semi-autonomous work groups
B) Self-designing teams
C) Employee involvement teams
D) Traditional work groups
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Page 12
Chapter 11: Managing Human Resource Systems
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133 Flashcards
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Sample Questions
Q1) _____ is the planned elimination of jobs in a company.
A) Retirement
B) Offshoring
C) Validation
D) Downsizing
Q2) Identify a difference between central tendency error and leniency error.
A) Central tendency error occurs when assessors rate all workers as performing below expectations, whereas leniency error occurs when assessors rate all workers as performing above expectations.
B) Central tendency error occurs when assessors rate all workers as average, whereas leniency error occurs when assessors rate all workers as performing particularly well.
C) Central tendency error is a performance rating error, whereas leniency error is a selection error.
D) Central tendency error is also known as horns error, whereas leniency error is also known as halo error.
Q3) The Fair Labor Standards Act of 1938 is a major federal employment law.
A)True
B)False
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13
Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Michael works at an accounting firm. He and his colleague, Ava, are both eligible for a promotion to a particular role. Michael works very hard, but he feels that Ava will be promoted as she is more sincere and dedicated to her job. However, Michael gets promoted even though Ava was a more deserving candidate. This scenario illustrates the concept of _____.
A) glass ceiling
B) functional discrimination
C) negativity bias
D) social loafing
Q2) Hart and Mitchell is a successful law firm. The firm is often criticized for its preferential treatment to female employees and employees from minority groups. The interests of other employees are often neglected in the company's efforts to maintain a diverse workforce. In the given scenario, Hart and Mitchell has taken _____ toward creating a diverse workforce.
A) affirmative action
B) expressive action
C) communicative action
D) rational action
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14
Chapter 13: Motivation
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Sample Questions
Q1) Larry recently moved to Austin for a new job. He has been staying in an apartment alone ever since. He feels the need to make new friends and hence decides to join a recreational club. In the context of Maslow's Hierarchy of Needs, this scenario best illustrates Larry's _____.
A) safety needs
B) physiological needs
C) esteem needs
D) belongingness needs
Q2) With fixed interval reinforcement schedules, consequences follow a behavior only after a fixed time has elapsed.
A)True
B)False
Q3) _____ says that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they will be offered attractive rewards.
A) Expectancy theory
B) Temporal motivation theory
C) Herzberg's two-factor theory
D) Maslow's hierarchy of needs theory
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Page 15
Chapter 14: Leadership
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Sample Questions
Q1) Dominic heads the corporate communications department of Zookey Technologies. Eva is his least preferred coworker because her performance is inconsistent. Despite this, Dominic gives her a good performance rating because she has a pleasant personality and she is helpful toward her coworkers. In this scenario, Dominic has a(n) _____ leadership style.
A) relationship-oriented
B) authority-compliance
C) task-oriented
D) impoverished
Q2) Jason, the owner of Audio Works, strives to maintain a balance between getting the work done on time and keeping his employees motivated. He encourages them to perform better each time, and he also provides them with work-related benefits such as quarterly bonuses and insurance. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Jason using in this scenario?
A) The middle-of-the-road style
B) The country club style
C) The authority-compliance style
D) The impoverished style
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Chapter 15: Managing Communication
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Sample Questions
Q1) Xanat is grief-stricken after the death of her mother. Consequently, her productivity at work is suffering. Humberto, her supervisor, calls her for a meeting to discuss her deteriorating performance. Xanat tells him that she is finding it difficult to concentrate at work after her mother's death. Humberto recommends that Xanat should seek help from the company's Employee Assistance Program. This scenario illustrates the concept of
A) closure
B) counseling
C) coaching
D) orientation
Q2) Brett, a marketing associate at Brix Inc., got stuck in a massive traffic jam while commuting to work. Consequently, he missed an important meeting with a potential client. Ethan, his manager, was furious. He assumed that Brett missed the meeting because he was irresponsible and lazy. In this scenario, Ethan's perception of Brett represents a _____.
A) selective attribution error
B) defensive bias
C) self-serving bias
D) fundamental attribution error
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Page 17
Chapter 16: Control
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Sample Questions
Q1) _____ is the use of observable measures of worker behavior or outputs to assess performance and influence behavior.
A) Bureaucratic control
B) Objective control
C) Normative control
D) Concertive control
Q2) Which of the following is a difference between normative control and concertive control?
A) Normative controls are driven by strong organizational cultures, whereas concertive controls usually arise when companies give work groups complete autonomy and responsibility for task completion.
B) Concertive controls are based on beliefs that are strongly held and widely shared throughout a company, whereas normative controls are based on beliefs that are shaped and negotiated by work groups.
C) Under concertive control, most workers only have to worry about pleasing the boss, whereas under normative control, the behavior of workers has to satisfy the rest of their team members.
D) Normative control monitors rules, whereas concertive control monitors outputs.
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18
Chapter 17: Managing Information
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Sample Questions
Q1) JED Corp., an e-commerce company, has created a network that supports its supply chain management system. The network provides the company's suppliers with secure access to critical trading partner information and facilitates trading partner automation. In this scenario, the network created by JED Corp. is an example of a(n) _____.
A) extranet
B) corporate portal
C) intranet
D) executive information system
Q2) Sequence patterns appear when:
A) two or more database elements occur together in a significant pattern in which one of the elements precedes the other.
B) four or more database elements tend to occur together in a significant way.
C) three or more database elements occur together in a significant way.
D) three or more database elements occur together in an insignificant pattern in which two of the elements precede the other.
Q3) Data and information are the same as knowledge.
A)True
B)False
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Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Durability is a characteristic that determines the quality of a service.
A)True
B)False
Q2) Michael ordered a pair of shoes from an e-commerce website. The company sent his order to the wrong address and this confusion delayed the delivery by 10 days. Michael was disappointed by this and stopped ordering shoes from that online store. To regain his trust, the company apologized for the inconvenience and sent him a gift voucher worth $1000 that he could redeem at any e-commerce website. This gesture proved to be fruitful and Michael recommended this e-commerce company to all his friends. The process adopted by the e-commerce company to regain Michael's trust is called _____.
A) service durability
B) service recovery
C) service reliability
D) service capability
Q3) According to the service-profit chain, success begins with:
A) autocratic management.
B) a high degree of centralization in service operations.
C) how well management treats employees.
D) the availability of enterprising ideas.
Page 20
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