Organizational Behavior Practice Exam
Course Introduction
Organizational Behavior explores the dynamics of individuals, groups, and structures within organizations, examining the psychological and sociological factors that influence behavior in the workplace. Students will analyze key theories, models, and practical applications relating to motivation, leadership, communication, decision-making, culture, power, and change management. This course aims to develop skills for understanding and improving interpersonal relationships, fostering effective teamwork, and creating positive organizational environments to achieve strategic goals.
Recommended Textbook
Human Resource Management 14th Edition by Dean Mondy
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14 Chapters
2100 Verified Questions
2100 Flashcards
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Chapter 1: Human Resource Management: An Overview
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Customers are considered an environmental factor because they ________.
A) use the Internet to research products
B) generate employer branding
C) expect quality products and after-purchase service
D) invest in corporations
Answer: C
Q2) Today,most firms would prefer having employees belong to unions because the unions handle health benefits.
A)True
B)False
Answer: False
Q3) The median annual compensation for HR managers is half as much as the median annual earnings for all jobs.
A)True
B)False
Answer: False
Q4) Global competition is rarely relevant to the work of HR professionals.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Business Ethics and Corporate Social Responsibility
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150 Flashcards
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Sample Questions
Q1) The concept of ________ has evolved from the traditional view of corporate social responsibility.
A) social scaffolding
B) planetary progressivism
C) work-life balance
D) corporate sustainability
Answer: D
Q2) According to a recent report by the Society for Human Resource Management,________.
A) integrity and ethical behavior are marginally important for HR executives
B) the operations department should be the repository for corporate ethics
C) it is the duty of HR professionals to help create an ethical climate in their organization
D) business ethics and corporate culture are independent elements in today's workplace
Answer: C
Q3) According to the FSGO,firms must provide ethical training to employees.
A)True
B)False
Answer: True
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Chapter 3: Equal Employment Opportunity, Affirmative
Action, and Workforce Diversity
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) One or more jobs that have similar content,wage rates,and opportunities is known as a job group.
A)True
B)False
Answer: True
Q2) Hannigan Lumber employs 155 workers.One of the firm's former employees used the Civil Rights Act of 1991 to file and win a discrimination lawsuit against Hannigan Lumber.What is the maximum amount of punitive damages that the former employee could receive?
A) $50,000
B) $100,000
C) $200,000
D) $300,000
Answer: B
Q3) In today's workplace,diversity is primarily concerned with race and gender.
A)True
B)False
Answer: False
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Chapter 4: Strategic Planning, Human Resource Planning, and Job Analysis
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Sample Questions
Q1) The main purpose of talent management systems is ensuring that the best people are in the most appropriate jobs at all times.
A)True
B)False
Q2) As an HR specialist at a large auto manufacturer,you have noticed that many of the technicians employed by your firm are bored with their jobs,not meeting performance goals,and frequently absent.Which of the following would most likely resolve some of these problems among technicians?
A) implementing a job rotation program
B) conducting a new job analysis
C) initiating a hiring freeze
D) downsizing the firm
Q3) What forecasting technique involves an analysis to determine whether the firm can justify filling an open position?
A) bottom-up approach
B) simulation
C) Delphi technique
D) zero-base forecasting
Q4) Identify and discuss zero-base forecasting and bottom-up forecasting.
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Chapter 5: Recruitment
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Sample Questions
Q1) ________ are operated by each state but receive overall policy direction from the U.S.Employment Service.
A) Newspapers
B) Special events agencies
C) Private recruitment agencies
D) Public employment agencies
Q2) Jeff wants to find a job in the technical field.Which niche site would be most beneficial to Jeff?
A) cfo.com
B) joyjobs.com
C) dice.com
D) coolworks.com
Q3) All of the following are disadvantages associated with overtime EXCEPT ________.
A) employees become too accustomed to the added income
B) employees become too tired to work at a normal rate
C) employees pace themselves to ensure overtime
D) employees require additional training
Q4) What are the advantages and disadvantages of using employee referrals for recruiting?
Q5) What is recruitment? How do labor market conditions affect recruitment?
Page 7
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Chapter 6: Selection
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Sample Questions
Q1) The number of qualified applicants recruited for a particular job makes up the applicant pool.
A)True
B)False
Q2) Situational interviews focus on how an individual handled job-related circumstances in the past.
A)True
B)False
Q3) Kim is applying for a job as an accounts specialist,which will require extensive use of Excel.During the selection process,the employer provides Kim with data and asks her to compile an Excel spreadsheet with the information.Which type of test did Kim most likely take?
A) cognitive aptitude
B) psychomotor abilities
C) job knowledge
D) work-sample
Q4) A selection ratio of .10 indicates that there is only one qualified applicant for an open position.
A)True
B)False
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Chapter 7: Performance Management and Appraisal
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Sample Questions
Q1) The work standards method compares each employee's performance to a predetermined standard.
A)True
B)False
Q2) A popular appraisal method that involves input from multiple levels within the firm and external sources is best known as ________.
A) 360-degree feedback evaluation
B) rating scale
C) critical incident
D) paired comparison
Q3) As an HR manager,how could you use performance appraisal information for HR tasks such as training and development,recruitment,and compensation?
Q4) What is the final step in the appraisal process?
A) reviewing the appraisal with the employee
B) examining the work performance of the employee
C) appraising the work performance of the employee
D) communicating performance criteria to the employee
Q5) Identify and explain the three primary standards that may be used in designing performance appraisal standards.
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Chapter 8: Training and Development
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150 Flashcards
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Sample Questions
Q1) Career planning is a general course that a person chooses to pursue throughout his or her working life.
A)True
B)False
Q2) In a brief essay,contrast the goals of training and development with those of organization development.
Q3) What is a career? What is career planning?
Q4) Organizational development consists of all learning experiences provided by an organization resulting in an upgrading of skills and knowledge required in current and future managerial positions.
A)True
B)False
Q5) According to recent studies,all of the following are skills that top leaders in organizations need to improve EXCEPT ________.
A) developing strategic plans
B) encouraging individuality
C) motivating employees
D) thinking creatively
Q6) What is the purpose of a corporate university?
Page 10
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Chapter 9: Direct Financial Compensation Core Compensation:
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Sample Questions
Q1) Overtime pay is not legally required for ________.
A) nonexempt employees
B) exempt employees
C) blue-collar workers
D) salaried employees
Q2) How does executive compensation differ in the U.S.and Europe? Why do you think this difference exists?
Q3) As an HR manager,what tool would you most likely use to determine if internal equity exists at your firm?
A) job analysis
B) job evaluation
C) compensation survey
D) behavioral methods study
Q4) Omar works in the HR department at a large manufacturing firm.Omar needs a simple method for conducting a job evaluation.Which method would be most appropriate for Omar?
A) factor comparison
B) classification
C) ranking
D) point method
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Chapter 10: Indirect Financial Compensation Employee Benefits:
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Sample Questions
Q1) According to the U.S.Bureau of Labor Statistics,indirect financial compensation accounts for approximately ________ of employers' total compensation costs.
A) 10%
B) 30%
C) 50%
D) 70%
Q2) All financial rewards that are NOT included in direct financial compensation are known as ________.
A) bonuses
B) wages
C) commissions
D) employee benefits
Q3) Discuss the U.S.Supreme Court's ruling regarding the status of the Defense of Marriage Act.
Q4) Sabbaticals are temporary leaves of absence from an organization,usually at a reduced amount of pay.
A)True
B)False
Page 12
Q5) What is a consumer-driven health care plan? How do they benefit employers?
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Chapter 11: Labor Unions and Collective Bargaining
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Sample Questions
Q1) What is the basic element in the structure of the American labor movement?
A) craft union
B) industrial union
C) national union
D) local union
Q2) Briefly summarize the five reasons that have contributed to the trend in declining unionization.
Q3) A group of employees recognized by an employer as appropriate for representation by a labor organization for purposes of collective bargaining is (are)called a
A) representative group
B) bargaining unit
C) closed shop
D) trade union
Q4) A lockout is particularly effective in all of the following cases EXCEPT when the ________.
A) union is weak
B) union treasury is low
C) business relies on global sales
D) business has excessive inventories
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Chapter 12: Internal Employee Relations
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Sample Questions
Q1) Companies possess the burden of establishing just cause in a(n)________.
A) severance pay agreement
B) exit interview
C) employment contract
D) interpersonal employment-at-will document
Q2) As an HR manager,you may be required to fire employees.According to experts,what is the best time for you to fire an employee?
A) Monday morning
B) Monday afternoon
C) Friday morning
D) Friday afternoon
Q3) What is the primary purpose of downsizing?
A) hiring new employees
B) meeting EEOC requirements
C) changing the corporate philosophy
D) improving organizational performance
Q4) Firing employees is typically easier to do at unionized firms than at union-free firms.
A)True
B)False
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Chapter 13: Employee Safety, Health, and Wellness
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Sample Questions
Q1) Define burnout and discuss its warning signs.How can burnout be prevented?
Q2) What has been the effect on both employers and employees of the Occupational Safety and Health Act of 1970 and the Superfund Amendments Reauthorization Act?
Q3) What was the initial focus of traditional EAPs?
A) providing legal assistance
B) providing day care and elder care
C) providing mental health resources
D) providing physical fitness facilities
Q4) Employers increasingly are adopting social networking to strengthen the success of their wellness programs.
A)True
B)False
Q5) Positive return on investment is a primary factor in the growth of wellness programs in the workplace.
A)True
B)False
Q6) Why is it economically beneficial to maintain workplaces that are safe,healthy,and drug-free?
Q7) Why do firms offer wellness programs and employee assistance programs?
Page 15
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Chapter 14: Global Human Resource Management
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Sample Questions
Q1) Licensing is typically used by manufacturing firms that want to globalize.
A)True
B)False
Q2) Data protection laws in the U.S.and France are similar,which eases compliance issues for U.S.-based MNCs operating in France.
A)True
B)False
Q3) Data protection laws in ________ conflict directly with the Sarbanes-Oxley Act.
A) the United Kingdom
B) Canada
C) France
D) Mexico
Q4) As an HR manager for an MNC,Eliot needs to establish appropriate compensation practices in each country.Which of the following is a factor that Eliot should most likely consider?
A) education requirements
B) available technologies
C) standard working hours
D) recruitment techniques
Q5) Discuss the role of strategic human resource management in global business.
Page 16
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