Organizational Behavior Practice Exam
Course Introduction
Organizational Behavior examines how individuals, groups, and structures affect and are influenced by behavior within organizations. This course explores key concepts such as motivation, team dynamics, leadership styles, decision-making, organizational culture, communication, and conflict resolution. Students will analyze real-world scenarios to understand how to improve organizational effectiveness, foster a positive work environment, and navigate change. The course integrates psychological and sociological perspectives with practical applications, enabling students to develop critical skills for managing people and processes in diverse and dynamic organizational settings.
Recommended Textbook
Effective Leadership International 5th Edition by Christopher F. Achua
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13 Chapters
2079 Verified Questions
2079 Flashcards
Source URL: https://quizplus.com/study-set/270
Page 2
Chapter 1: Who Is a Leader?
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/131722
Sample Questions
Q1) Figurehead is an interpersonal role.
A)True
B)False
Answer: True
Q2) Leadership is the process of a leader communicating ideas, gaining acceptance of them, and motivating followers to support and implement the ideas through change.
A)True
B)False
Answer: False
Q3) There is a universal list of traits that all successful leaders possess.
A)True
B)False
Answer: False
Q4) Which of the following is an example of a spokesperson role?
A) reporting information to the government
B) attending professional/trade association meetings
C) entertaining clients or customers as official representatives
D) purchasing new equipment
Answer: A
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Chapter 2: Leadership Ethics and Traits
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185 Verified Questions
185 Flashcards
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Sample Questions
Q1) People with strong n Pow tend to seek entrepreneurial type positions and are attuned to power and politics.
A)True
B)False
Answer: False
Q2) "If the manager is not around, employees will work just as hard" is an example of ____ attitudes.
A) Theory Y
B) Theory X
C) Theory Z
D) XYZ Profile
Answer: A
Q3) Explain the stakeholder approach to ethics.
Answer: Under the stakeholder approach to ethics, the leader (or follower) creates a win-win situation for relevant parties affected by the decision. If you are proud to tell relevant stakeholders your decision, it is probably ethical. If you are not proud to tell others your decision, or you keep justifying it, the decision may not be ethical.
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Chapter 3: Leadership Motivation and Behavior
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Recall a present or past manager. Which of the four Ohio State leadership styles does or did your manager use most often? Describe the behavior of your manager.
Answer: I recall a past manager who predominantly used the democratic leadership style. This manager would often seek input from the team before making decisions, and was open to hearing different perspectives and ideas. They valued collaboration and empowered team members to take ownership of their work. This behavior created a positive and inclusive work environment, where everyone felt heard and their contributions were valued. Overall, this manager's democratic leadership style fostered a sense of teamwork and unity within the team.
Q2) State the major differences among content, process, and reinforcement theories. Answer: Content motivation theories focus on identifying and understanding employees' needs. Process motivation goes a step farther to understand how employees choose behavior to fulfill their needs. Reinforcement theory is not as concerned about employee needs; it focuses on getting employees to do what managers want them to do through the consequences provided by managers for their behavior. The use of rewards is the means of motivating employees.
Q3) What are the University of Iowa leadership styles?
Answer: The University of Iowa leadership styles are autocratic and democratic.
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Chapter 4: Contingency Theories in Leadership
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) The leader who makes a decision and sells it to followers through a presentation of why it's a good idea uses which style on the leadership continuum model?
A) 2
B) 4
C) 3
D) 1
Q2) A characteristic of the organization that can substitute for leadership is:
A) closely knit, cohesive work groups.
B) invariant methodology.
C) training.
D) intrinsic satisfaction.
Q3) List which leadership models are prescriptive and descriptive, and explain why they are classified as such.
Q4) The normative leadership model uses decision trees that are:
A) time-driven and developmental-driven.
B) leader-driven and follower-driven.
C) task-driven and people-driven.
D) goal-driven and decision-driven.
Q5) State the leadership continuum model major styles and variables.
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Chapter 5: Influencing: Politics, Power, Negotiation, and Networking
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168 Verified Questions
168 Flashcards
Source URL: https://quizplus.com/quiz/131725
Sample Questions
Q1) One of the guidelines for developing political skills is to learn the power players in your organization.
A)True
B)False
Q2) Expert power is based on the user's skills and knowledge.
A)True
B)False
Q3) Explain the relationships among negotiation and conflict, influencing tactics, power, and politics.
Q4) During negotiations, which of the following should you do?
A) ask questions to focus on meeting the your needs.
B) develop rapport and focus on the obstacles.
C) ask for something in return.
D) you make the first offer to get the advantage
Q5) How many interview questions should you bring to a networking interview?
Q6) Experts commonly use the inspirational appeals influencing tactic.
A)True
B)False
Page 7
Q7) Which one or two suggestions for developing political skills are the most relevant to you? Explain.
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Page 8
Chapter 6: Coaching, Communication, and Conflict Skills
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190 Verified Questions
190 Flashcards
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Sample Questions
Q1) A manager just gave a new task to an employee. The employee does not want to do the task, but says nothing to the manager and completes the task on time. The employee is using which conflict management style?
A) avoiding
B) accommodating
C) forcing
D) negotiating
E) collaborating
Q2) Refer to Self-Assessment 1 and the listening tips. What is your weakest listening skill area on the job? How will you improve your listening ability?
Q3) The five steps in the oral message-sending process are (1) develop rapport; (2) state your communication objective; (3) transmit your message; (4) check the receiver's understanding; and (5) get a commitment and follow up.
A)True
B)False
Q4) Women and minorities are less likely to have mentors, so should they get mentors? Will you seek out career mentors?
Q5) List and explain the three parts of the message-receiving process.
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Page 9
Chapter 7: Followership and Leader-Member Exchange
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180 Verified Questions
180 Flashcards
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Sample Questions
Q1) To build a real team, the leader should:
A) make sure everyone is competent.
B) use the in-group to help.
C) form a relationship with each member.
D) know follower expectations.
Q2) A coworker makes the comment, "It's not what you know, but who you know that counts around here." This coworker is referring to which of the following follower influencing characteristics?
A) relative power position
B) locus of control
C) education and experience
Q3) Delegating refers to telling employees to perform the tasks that are part of their job design.
A)True
B)False
Q4) People who believe they are "pawns of fate" have an internal locus of control and believe they have no influence or control at work.
A)True
B)False
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Chapter 8: Self-Managed Teams and Team Leadership
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188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/131764
Sample Questions
Q1) Discuss the advantages and disadvantages of working in teams.
Q2) All groups are teams, but not all teams are groups.
A)True
B)False
Q3) Team cohesion is increased when member self-identification with the team is strong.
A)True
B)False
Q4) Recall a team decision that you were a part of, and describe the team leader's role during the process leading up to the final decision. Would you characterize the leader's role as belonging to the leader-centered or team-centered approach to decision making?
Q5) The nature of self-managed teams is one of individual empowerment and accountability.
A)True
B)False
Q6) Recall a meeting you attended. Did you receive an agenda prior to the meeting? How well did the leader conduct the meeting? Give ideas on how the meeting could have been improved. Did the group have any problem members? How well did the leader handle them?
Page 11
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Chapter 9: Transformational and Charismatic Leadership
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Most people agree that charisma is capable of producing only positive outcomes.
A)True
B)False
Q2) Leadership that empowers followers to make decisions and have control over their jobs is called:
A) servant leadership.
B) followership.
C) stewardship.
D) none of the answers are correct
Q3) Suggested strategies for acquiring charismatic qualities are to develop visionary skills in college courses and to practice being candid and forthright.
A)True
B)False
Q4) The socialized charismatic leader is one who possesses an egalitarian, self-transcendent, and empowering personality.
A)True
B)False
Q5) Distinguish between charismatic and transformational leadership.
Q6) Explain the difference between transformational and transactional leadership.
Page 12
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Chapter 10: Leadership of Ethics, Diversity, and Culture
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/131766
Sample Questions
Q1) Would you describe the culture where you work or have worked as a low- or high-performance culture? Explain your answer.
Q2) A cooperative culture is the best organizational culture that a company can have.
A)True
B)False
Q3) A feminine culture, such as Sweden and Denmark, emphasizes developing and nurturing personal relationships and a high quality of life.
A)True
B)False
Q4) Describe diversity where you work or have worked. For example, approximately what percentage are male versus female, Caucasian versus non-Caucasian, older versus younger, and so on?
Q5) Demographic diversity is the inclusion of all groups at all levels in an organization.
A)True
B)False
Q6) Distinguish between symbolic and substantive leadership actions for shaping organizational culture.
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Page 13
Chapter 11: Change Management and Strategic Leadership
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Describe the role of strategic leadership in the strategic management process.
Q2) Which of the following is a phase or stage of the change process?
A) unfreezing
B) changing
C) refreezing
D) all of the answers are correct
Q3) What are the phases of the eight-stage model of planned change?
Q4) Write an inspiring vision statement for an organization you work or worked for. If the company has one, you may use it or revise it. Explain why you think it has an inspirational appeal.
Q5) Executive intuition is the instinctive ability to identify weak signals in the environment and respond without the benefit of concrete facts and information.
A)True
B)False
Q6) Explain the importance of strategy evaluation in the strategic management model.
Q7) Based on the business you selected to start in Skill-Development Exercise 1, develop a mission statement for your business.
Q8) What is the difference between a strategic vision and a mission statement?
Q9) Explain the importance of a vision and a mission statement.
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Chapter 12: The Learning Organization and Crisis Leadership
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/131768
Sample Questions
Q1) Crises come in many forms including succession crisis, product failures, human error disasters, and sexual harassment.
A)True
B)False
Q2) Benchmarking:
A) allows a company to imitate the best practices of others.
B) is a leader strategy.
C) yields a comparative advantage.
D) is not recommended to develop creative thinking skills.
Q3) Identify the benefits of pre-crisis planning.
Q4) Some experts have argued that failed efforts to create a learning organization should be, at least in part, blamed on lack of resources.
A)True
B)False
Q5) The press kit:
A) is a package of information about a company.
B) should include a specific press release related to the current incident.
C) should be distributed to the media when a crisis breaks.
D) all of the answers are correct
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