Organizational Behavior
Mock Exam
Course Introduction
Organizational Behavior explores how individuals, groups, and structures affect behavior within an organization. This course examines key concepts such as motivation, leadership, team dynamics, communication, decision-making, organizational culture, and change management. Through real-world examples and case studies, students will gain insights into the psychological and sociological factors that drive behavior at work, developing skills to manage and lead more effectively in the complex and dynamic environment of modern organizations.
Recommended Textbook
The Leadership Experience 7th Edition by Richard L. Daft
Available Study Resources on Quizplus
15 Chapters
945 Verified Questions
945 Flashcards
Source URL: https://quizplus.com/study-set/1075
2
Chapter 1: What Does It Mean to Be a Leader
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21248
Sample Questions
Q1) _____ can be defined as the attainment of organizational goals in an effective and efficient manner through planning, organizing, staffing, directing, and controlling organizational resources.
Answer: Management
Q2) Management creates change with in a culture of agility and integrity that helps the organization thrive over the long haul.
A)True
B)False
Answer: False
Q3) Identify the correct statement regarding leadership.
A) Leadership involves administrative paperwork.
B) Leadership involves noncoercive influence.
C) Leadership involves unidirectional influence.
D) Leadership involves maintaining the status quo.
Answer: B
Q4) A(n) _____ is a picture of an ambitious, desirable future for the organization or team.
Answer: vision
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Traits, Behaviors, and Relationships
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21249
Sample Questions
Q1) A few traits typically considered highly important for leadership are optimism, self-confidence, honesty and integrity, and drive.
A)True
B)False
Answer: True
Q2) Briefly explain the advisory role of leadership.
Answer: Leaders in an advisory role provide guidance and support to other people and departments in the organization. Advisory leadership roles are found, for example, in departments such as legal, finance, and human resources. These leaders are responsible for developing broad organizational capabilities rather than accomplishing specific business results. Advisory leaders need great people skills and the ability to influence others through communication, knowledge, and personal persuasion. In addition, leaders in advisory roles need exceptionally high levels of honesty and integrity to build trust and keep the organization on solid ethical ground.
Q3) _____ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and appearance.
Answer: Traits
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Contingency Approaches to Leadership
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21250
Sample Questions
Q1) According to the path-goal theory of leadership, when an incorrect reward is given to a subordinate, directive leadership behavior is used to change this.
A)True
B)False
Answer: False
Q2) According to the situational theory of leadership, the telling style reflects a low concern for both tasks and relationships.
A)True
B)False
Answer: False
Q3) In the context of the path-goal theory of leadership, which of the following statements is true of supportive leadership?
A) It involves setting clear and challenging goals for subordinates.
B) It involves consulting with subordinates about decisions.
C) It involves telling subordinates exactly what they are supposed to do.
D) It involves showing concern for subordinates' well-being and personal needs.
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: The Leader As Individual
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21251
Sample Questions
Q1) According to the Myers-Briggs Type Indicator (MBTI) assessment, which of the following statements is true of the feeling types?
A) They tend to be very objective in decision making.
B) They tend to enjoy ambiguity and dislike deadlines.
C) They tend to rely more on their values.
D) They tend to rely more on logic.
Q2) Which of the following is an assumption of Theory X?
A) The expenditure of physical and mental effort in work is as natural as play or rest and the average human being does not inherently dislike work.
B) The average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition, and wants security above all.
C) Under the conditions of modern industrial life, the intellectual potentialities of the average human being are only partially utilized.
D) The capacity to exercise a relatively high degree of imagination in the solution of organizational problems is widely, not narrowly, distributed in the population.
Q3) Attributions help leaders handle situations. Discuss.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Leadership Mind and Emotion
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21252
Sample Questions
Q1) Distinguish between leading with love and leading with fear. Discuss the limitations of leading with fear and the benefits of leading with love.
Q2) Which of the following statements is true of leading with love?
A) It encourages people to maintain secrecy and cautiousness.
B) It attracts people who take risks.
C) It helps to maintain an emotional distance among people.
D) It binds employees and the organization to the past.
Q3) What are the characteristics of an organization driven by fear?
Q4) When Marney became the team leader, she made an effort to be mindful, a quality that the previous team leader did not have. Being mindful means that Marney will:
A) be open to new ideas.
B) encourage team members to work together without conflict.
C) interact often with team members.
D) reward team members for superior performance.
Q5) Describe systems thinking. What is its importance in leadership?
Q6) "Emotional contagion" means that leaders who are able to maintain balance and motivation positive role models to help motivate and inspire those around them. Discuss and give examples.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Courage and Moral Leadership
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21253
Sample Questions
Q1) Which of the following forms of leadership emphasizes tight top-down control, employee standardization and specialization, and management by impersonal measurement and analysis?
A) Stewardship
B) Authoritarian management
C) Servant leadership
D) Participative management
Q2) Moral leadership is about:
A) distinguishing right from wrong.
B) taking away from others to enhance oneself.
C) rewarding unethical conduct.
D) nonconformity.
Q3) _____ is the mental and moral strength to engage in, persevere through, and withstand danger, difficulty, or fear.
Q4) Moral leadership is about distinguishing right from wrong and doing right, seeking the just, the honest, and the good, and the right conduct in achieving goals and fulfilling purpose.
A)True
B)False
Q5) How can anger and frustration turn into courage?
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Followership
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21254
Sample Questions
Q1) One of the tactics for followers to manage up is to be a resource for the leader.
A)True
B)False
Q2) _____ refers to the direct appeal to leaders for desired outcomes.
Q3) A(n) _____ individual participates fully in an organization, engages in behavior that is beyond the limits of the job, demonstrates a sense of ownership, and initiates problem solving and decision making.
Q4) Followers can influence their leaders by being:
A) a resource for the leader.
B) critical of an organization.
C) submissive and passive.
D) dependent, uncritical thinkers.
Q5) Briefly describe the characteristics of an alienated follower.
Q6) In the context of styles of followership, a dependent, uncritical thinker:
A) does not consider possibilities beyond what he or she is told.
B) is aware of the significance of his or her own actions.
C) contributes to the cultivation of an organization.
D) does not accept a leader's ideas without assessing them.
Q7) _____ are the biggest barrier to effective leader-follower relationships.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Motivation and Empowerment
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21255
Sample Questions
Q1) Which of the following is true of extrinsic rewards?
A) They are under the control of an individual.
B) They come from solving problems to benefit others.
C) They are given by another person, typically a supervisor.
D) They appeal to the "higher" needs of individuals.
Q2) Which of the following primarily affects employee engagement?
A) The behavior of coworkers
B) The behavior of unions
C) The behavior of leaders
D) The behavior of customers
Q3) According to Maslow's hierarchy of needs theory, the need for fringe benefits is an example of _____ needs.
A) esteem
B) belongingness
C) self-actualization
D) safety
Q4) When workers are not motivated to achieve organizational goals, the fault is often with the workers themselves.
A)True
B)False
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Leadership Communication
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21256
Sample Questions
Q1) To communicate in a crisis, leaders should:
A) avoid visibility among followers.
B) convey a vision for the future.
C) encourage rumors if they help the situation.
D) instill a sense of uncertainty so that all possible avenues are explored.
Q2) Open communication runs according to the traditional flow of selective information downward from supervisors to the subordinates.
A)True
B)False
Q3) A discussion results in:
A) ratifying one's position.
B) building common ground.
C) fixing the big issues.
D) emphasizing inquiry.
Q4) _____ is a process by which information and understanding are transferred between a sender and a receiver.
Q5) In the communication process, a(n) _____ is the medium by which a message is carried from sender to receiver.
Q6) How should a leader communicate in a crisis?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Leading Teams
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21257
Sample Questions
Q1) Mary Beth and Jo Lynne have been on the social team for two months. Even though the deadline for committing to a location for the annual awards dinner is quickly approaching, the antagonism between Mary Beth and Jo Lynne has made it impossible to move forward. What type of conflict is preventing the team's success?
A) Groupthink
B) Relationship conflict
C) Time conflict
D) Task conflict
Q2) Self-directed teams are typically completely autonomous.
A)True
B)False
Q3) _____ facilitate information sharing across functional boundaries and develop new ideas and solutions for existing organizational problems.
Q4) Briefly describe self-directed teams.
Q5) Which of the following characteristics is needed for high-performing teams?
A) Self-direction
B) Members who share the same skills
C) Technology usage
D) Explicit metrics
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Developing Leadership Diversity
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21258
Sample Questions
Q1) _____ refers to an adverse feeling or opinion formed without regard for the facts.
A) Prejudice
B) Ethnocentrism
C) Social loafing
D) Deindividuation
Q2) A _____ is a rigid, exaggerated, irrational, and typically negative belief or image associated with a particular group of people.
Q3) Which of the following factors has led to an expanding attitude toward diversity?
A) Changing demographics
B) Growing population
C) Increasing salaries
D) Improving technology
Q4) A factor contributing to increased acceptance of diversity is:
A) discrimination.
B) passive bias.
C) uncertainty avoidance.
D) globalization.
Q5) Why are attitudes toward diversity changing?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Leadership Power and Influence
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21259
Sample Questions
Q1) _____ refers to the potential ability of one person in an organization to influence other people to bring about desired outcomes.
Q2) Machiavellian-style leaders focus on reaching out and working with others.
A)True
B)False
Q3) Leaders who use a wider variety of influence tactics are typically perceived as having:
A) high resistance.
B) less determination.
C) control over information.
D) greater power.
Q4) One of the steps for effective coalitional leadership includes:
A) using unconventional means to transcend the existing order.
B) painting a grand vision of a desired future and communicating it in a way that makes the pain of change worth the effort.
C) creating an emotional impact on people and inspiring them to do more than they would normally do.
D) breaking down barriers and promoting cross-silo cooperation.
Q5) Power is realized through the processes of politics and _____.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Creating Vision and Strategic Direction
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21260
Sample Questions
Q1) Focusing on core competencies and attaining synergy help companies create value for their customers.
A)True
B)False
Q2) The basis of action for the purpose of altruism is to:
A) win almost every competition.
B) increase personal happiness.
C) be the best always.
D) find or create something new.
Q3) A leader using the approach of excellence focuses on finding or creating something new.
A)True
B)False
Q4) _____ can be defined as the general plan of action that describes resource allocation and other activities for dealing with the environment and helping the organization attain its goals and achieve the vision.
A) A noble purpose
B) Mission
C) Strategy
D) A core value
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Shaping Culture and Values
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21261
Sample Questions
Q1) Values and practices considered as _____ include integrity, humility, respect, appreciation for the contributions of others, fair treatment, and personal reflection.
Q2) Which of the following statements is true of a high-performance culture?
A) It discourages individual employee ownership of bottom-line results.
B) It is based on a solid organizational mission or purpose.
C) It fails to uphold cultural values.
D) It heavily relies on the rule of reciprocity.
Q3) Some values that seem to be important to many companies today, whatever the industry or type of culture, include open communication, teamwork, and quality.
A)True
B)False
Q4) Spiritual leadership can decrease or eliminate emotions such as:
A) altruistic love.
B) a sense of coherence.
C) a sense of failure.
D) integrity.
Q5) _____ are the enduring beliefs that have worth, merit, and importance for an organization.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leading Change
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/21262
Sample Questions
Q1) To help someone change means first denying emotions associated with endings and losses and trying to talk people out of feeling them.
A)True
B)False
Q2) According to the eight-stage model of planned organizational change, a change process includes:
A) creating a stable environment.
B) focusing on long-term goals rather than short-term accomplishments.
C) communicating financial statements to an organization's stakeholders.
D) building a strong coalition of people with a shared commitment.
Q3) According to the eight-stage model of planned organizational change, leaders should:
A) avoid making big changes at once.
B) take advantage of a crisis.
C) depend on employees to solve any problems.
D) stop after achieving a small success.
Q4) How can leaders foster a creative culture in organizations?
Q5) _____ means to go deeply into a single area or topic to spark personal creativity, which has been called thinking "inside the box."
To view all questions and flashcards with answers, click on the resource link above. Page 17