Organizational Behavior
Mock Exam
Course Introduction
Organizational Behavior examines how individuals, groups, and structures affect behavior within organizations. This course explores key topics such as motivation, leadership, team dynamics, organizational culture, decision-making, and communication. Emphasizing both theory and real-world application, students gain insights into managing workforce diversity, navigating organizational change, and improving job satisfaction and productivity. Through case studies and interactive exercises, the course prepares students to analyze workplace behavior and develop strategies to enhance organizational effectiveness.
Recommended Textbook
Human Resource Management 13th Edition by Gary Dessler
Available Study Resources on Quizplus
18 Chapters
1981 Verified Questions
1981 Flashcards
Source URL: https://quizplus.com/study-set/746
Page 2
Chapter 1: Introduction to Human Resource Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14536
Sample Questions
Q1) Strategic human resource management refers to performing transactional duties that satisfy the needs and demands of both the employees and the employer.
A)True
B)False
Answer: False
Q2) Tara Robles earned an MBA degree and is now an HR manager for a Fortune 500 company.In which of the following tasks does Tara's advanced degree benefit her the most?
A)using application service providers to expedite employee services
B)assisting upper management in formulating business strategies
C)distributing pension payments to retiring employees
D)recruiting college graduates for entry-level positions
Answer: B
Q3) Although technology has changed how people communicate,it has failed to alter traditional factory work,which requires the specific skills of manual laborers.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Equal Opportunity and the Law
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/14537
Sample Questions
Q1) According to federal laws,asking job candidates about their marital status is not illegal; however,a firm needs to be able to defend the practice as a BFOQ to avoid raising discrimination issues.
A)True
B)False
Answer: True
Q2) Which Amendment to the U.S.Constitution states that "no person shall be deprived of life,liberty,or property,without due process of the law"?
A)First Amendment
B)Fifth Amendment
C)Tenth Amendment
D)Thirteenth Amendment
Answer: B
Q3) Mental disabilities,such as depression and anxiety disorders,account for the greatest number of claims brought under the ADA.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Human Resource Management Strategy and Analysis
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14538
Sample Questions
Q1) The specific human resource policies and practices used to support a firm's strategic goals are known as human resource strategies.
A)True
B)False
Answer: True
Q2) A firm's functional strategies identify the broad activities that each ________ will pursue in order to help the firm accomplish its competitive goals.
A)supplier
B)department
C)executive
D)employee
Answer: B
Q3) High-performance work organizations are most likely characterized by all of the following EXCEPT ________.
A)multi-skilled work teams
B)empowered front-line workers
C)extensive training
D)commitment to high production rates
Answer: D
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Job Analysis and the Talent Management Process
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14539
Sample Questions
Q1) Which of the following best supports the argument that jobs should be described in terms of competencies rather than duties?
A)New employees in high-performance work systems receive extensive job skills training for their specific positions.
B)Managers in global firms are empowered to implement job rotation, job enlargement, and job enrichment in order to maximize productivity.
C)In high-performance work systems, employees serve as team members rotating among various jobs.
D)Globalization and telecommuting require workers to be able to self-manage and perform duties without close supervision.
Q2) Jerome,a manager at an electronics company,needs to gather job analysis information from a large number of employees who perform similar work.Which of the following would be most appropriate for Jerome?
A)observing all employees
B)interviewing the HR manager
C)holding group interview with a supervisor
D)conducting telephone surveys of all employees
Q3) What is the difference between job enlargement,job rotation,and job enrichment?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Personnel Planning and Recruiting
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14540
Sample Questions
Q1) Which of the following terms refers to the use of nontraditional recruitment sources?
A)negligent hiring
B)personnel planning
C)human resource management
D)alternative staffing
Q2) Pamlico River Productions is seeking a top-level manager to oversee its finance division.Qualified candidates can be difficult to find,so the business would most likely benefit from using a(n)________ to recruit potential candidates.
A)executive recruiter
B)temporary agency
C)Internet-based job site
D)alternate staffing recruiter
Q3) What is the typical compensation structure for on-demand recruiting services?
A)hourly rate
B)commission
C)percentage fee
D) signing bonus
To view all questions and flashcards with answers, click on the resource link above.
7
Chapter 6: Employee Testing and Selection
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14541
Sample Questions
Q1) Which of the following is the primary advantage of the work sampling technique?
A)Applicants find it difficult to fake answers.
B)Employers learn about an applicant's personality.
C)Applicants can evaluate their own performance.
D)Fine motor skills can be accurately assessed over time.
Q2) Demonstrating the content validity of a test can be best accomplished by showing that ________.
A)tasks performed on the test are general enough to apply to any type of job
B)higher test scores are statistically equivalent to proven, long-term job success
C)conditions under which the test is administered resemble the work situation
D)scores on the test are both internally and externally reliable
Q3) If there is a correlation between test and job performance,one can develop an expectancy chart to illustrate the relationship between test scores and job performance graphically.
A)True
B)False
Q4) What is the difference between criterion validity and content validity? Which one is more difficult to demonstrate?
Q5) What is test validity? How are selection tests validated?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Interviewing Candidates
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14542
Sample Questions
Q1) Talent management is most effective if the same employee profiles are used for both recruiting purposes and appraising purposes.
A)True
B)False
Q2) Which question below is an example of a behavioral question?
A)"Can you tell me about a time when you solved a really difficult problem?"
B)"What is your attitude about working with a sales team instead of independently?"
C)"What factors do you consider before underwriting an insurance policy for a new client?"
D)"What are your long-term goals and aspirations as a social worker?"
Q3) Interviews can be made more effective if the interviewer studies the job description and uses a standardized interview form.
A)True
B)False
Q4) Computer-aided interviews are primarily used to administer and score essay questions.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Training and Developing Employees
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14543
Sample Questions
Q1) Studies show that trainees are distracted by visual aids presented during training sessions.
A)True
B)False
Q2) A graphic model that presents a precise overview of the knowledge,skills,and behaviors someone would need to perform a job well is known as a ________.
A)scatter plot
B)competency model
C)classification table
D)organizational chart
Q3) James,an HR manager,is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises.James is most likely involved in which of the following?
A)task analysis
B)program evaluation
C)strategic training needs analysis
D)current training needs analysis
Q4) What is the purpose of employee orientation? What role does training play in employee orientation?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Performance Management and Appraisal
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14544
Sample Questions
Q1) Which of the following enables supervisors to oversee the amount of computerized data an employee is processing each day?
A)computerized performance appraisal system
B)online management assessment center
C)digitized high-performance work center
D)electronic performance monitoring system
Q2) Studies suggest that managers who receive upward feedback from identified subordinates view the upward appraisal process more negatively than do managers who receive anonymous upward feedback.
A)True
B)False
Q3) Which of the following is a performance appraisal problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits?
A)recency effect
B)halo effect
C)central tendency
D)stereotyping
Q4) What are the essential steps of the performance appraisal process?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Employee Retention, Engagement, and Careers
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14545
Sample Questions
Q1) According to research,the turnover rate is relatively the same across all industries in the U.S.
A)True
B)False
Q2) Which of the following best describes the purpose of the 9-box matrix method?
A)selecting new employees
B)identifying effective coaches
C)assessing promotion potential
D)analyzing employee engagement
Q3) Which of the following industries has one of the highest turnover rates?
A)food services
B)financial services
C)healthcare services
D)educational services
Q4) Which of the following is primarily the role of the manager in an employee's career development?
A)providing career information
B)seeking development opportunities
C)providing academic assistance programs
D)providing accurate performance feedback
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Establishing Strategic Pay Plans
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14546
Sample Questions
Q1) Which of the following factors has the LEAST effect on the design of an organization's pay plan?
A)legal
B)union
C)company vision
D)company policy
Q2) Which form of equity refers to the fairness of a job's pay rate in comparison to other jobs within the same company?
A)external
B)internal
C)distributive
D)individual
Q3) ________ means collapsing salary grades and ranges into just a few wide levels ,each of which contains a relatively wide range of jobs and salary levels.
A)Comparable worth
B)Job evaluation
C)Broadbanding
D)Job grading
Q4) What are the five main elements of a competency-based pay plan?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Pay for Performance and Financial Incentives
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14547
Sample Questions
Q1) With a standard hour plan,employers do not need to recalculate piece rates when changes are made to the hourly pay rate.
A)True
B)False
Q2) Rebecca's manager wants to acknowledge her outstanding service record for the past quarter.The manager decides to give Rebecca a bonus of $1000 as a reward.According to Edward Deci,which of the following will most likely occur as a result?
A)The bonus will encourage Rebecca to work harder than before.
B)The bonus will detract from Rebecca's inner desire to work hard.
C)Rebecca's bonus will satisfy her higher-level needs and increase her motivation.
D)Rebecca will feel inadequate because the bonus fails to address hygiene factors.
Q3) Studies indicate that in order for merit pay to be most effective,it should be linked to
A)company profits
B)annual base salary
C)employee overtime
D)employee performance
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Benefits and Services
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14548
Sample Questions
Q1) Which term refers to individualized plans allowed by employers to accommodate employee preferences for benefits?
A)variable pay plan
B)cafeteria benefits plan
C)matching plan
D)executive perquisite plan
Q2) Social Security provides health benefits to terminated employees and their families for 18 months following the employee's separation from the firm.
A)True
B)False
Q3) COBRA requires most private employers to continue to make health benefits available to terminated or retired employees and their families for a period of time,generally ________ months.
A)6
B)12
C)18
D)24
Q4) What are the key steps for launching a successful EAP program? Should firms offer EAPs? Why or why not?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Ethics and Employee Rights and Discipline
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14549
Sample Questions
Q1) What is an ethics code? What methods do firms use to monitor employees and ensure their compliance with ethics codes?
Q2) According to research,which of the following has the greatest impact on work-related ethical decisions?
A)organizational characteristics
B)environmental pressures
C)management attitudes
D)personal inclinations
Q3) Which of the following terms refers to the involuntary termination of an employee's employment with a firm?
A)sabbatical
B)dismissal
C)insubordination
D)leave of absence
Q4) Two components of organizational justice are distributive justice and procedural justice.
A)True
B)False
Q5) What can you do as an HR manager to ensure that you hire ethical employees?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Labor Relations and Collective Bargaining
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14550
Sample Questions
Q1) A strike that results from a failure to agree on the terms of a contract,such as wages and benefits,is known as a(n)________ strike.
A)wildcat
B)economic
C)sympathy
D)unfair labor practices
Q2) All of the following are examples of permissible bargaining items EXCEPT ________.
A)cafeteria prices
B)severance pay
C)scope of bargaining unit
D)pension benefits for retired employees
Q3) Which of the following terms refers to items in collective bargaining over which bargaining is neither illegal nor mandatory?
A)group bargaining items
B)permissible bargaining items
C)conditional bargaining items
D)benefits-related bargaining items
Q4) What is union security? Explain the five types of union security.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Employee Safety and Health
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14551
Sample Questions
Q1) New computers emit chemical fumes,which are linked to sick building syndrome symptoms like headaches and runny noses.
A)True
B)False
Q2) All of the following are covered by the Occupational Safety and Health Act EXCEPT
A)federal agents
B)hospital nurses
C)crane operators
D)self-employed persons
Q3) Woodworking machines,flywheels,and saws cause the most serious workplace injuries.
A)True
B)False
Q4) An occupational illness is any abnormal condition or disorder caused by exposure to environmental factors associated with employment.
A)True
B)False
Q5) What steps are involved in a basic industrial hygiene program?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Global Human Resources
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14552
Sample Questions
Q1) The most effective global HR systems implement identical strategies,practices,and methods in every location to ensure consistency throughout the organization.
A)True
B)False
Q2) Which of the following is a true statement regarding expatriates?
A)Most expatriates require at least one year of psychological help after returning home.
B)Most expatriates avoid traveling abroad after returning to their home country.
C)Most expatriates and their families prefer open-ended work assignments.
D)Most expatriates quit within three years of returning home.
Q3) Which of the following is a true statement regarding the European Union?
A)EU employers must provide employees with written terms of their employment.
B)EU employers must provide two weeks' notice when dismissing employees.
C)Each EU country pays workers the same minimum hourly wage.
D)Workers in the EU must live and work in their home country.
Q4) As in the U.S.,collective bargaining in Western Europe typically occurs at the plant level rather than at the industry level.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 19
Chapter 18: Managing Human Resources in Entrepreneurial
Firms
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14553
Sample Questions
Q1) When Hank applied for a job with Morton Consulting,he was given the Predictive Index.What was Morton Consulting most likely attempting to measure with the Predictive Index?
A)dominance
B)extroversion
C)reading level
D)blame avoidance
Q2) Without tools like Web-based recruiting and computerized testing,small businesses are at a competitive disadvantage against large firms.
A)True
B)False
Q3) Charles Brown owns a small business with 60 employees.Currently his business does not have a retirement plan.He wants an easy method of offering retirement benefits to his employees.Which of the following would most likely be Charles' best option?
A)SIMPLE IRA plan
B)Roth IRA plan
C)stock options
D)401(k)plan
To view all questions and flashcards with answers, click on the resource link above. Page 20