Organizational Behavior
Midterm Exam
Course Introduction
Organizational Behavior explores the complex dynamics within businesses and institutions by examining how individuals, groups, and structures influence behavior in the workplace. The course covers key topics such as motivation, leadership, team dynamics, communication, decision-making, organizational culture, and change management. Students will analyze real-world scenarios and apply psychological and sociological principles to understand and improve organizational effectiveness, enhance employee performance, and foster a positive work environment. Through case studies and experiential learning, participants gain critical skills for managing and leading diverse teams in rapidly evolving business contexts.
Recommended Textbook
Supervision Concepts and Skill Building 8th Edition by Samuel Certo
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17 Chapters
1361 Verified Questions
1361 Flashcards
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Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60626
Sample Questions
Q1) Organizing primarily includes overseeing the various tasks that are being completed and ensuring that they are done in the expected manner.
A)True
B)False
Answer: False
Q2) Efforts to carry out critical management-related duties,such as planning,setting objectives for employees,and monitoring performance are:
A) team-related activities.
B) change-related activities.
C) people-related activities.
D) task-related activities.
Answer: D
Q3) According to Abraham Maslow's hierarchical pattern of needs,the most basic needs of any human being are:
A) safety needs.
B) physiological needs.
C) needs related to love and belonging.
D) esteem needs.
Answer: B
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Page 3
Chapter 2: Ensuring High Quality and Productivity
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Six Sigma is best defined as a:
A) process-oriented quality control method designed to improve the operations output to 99.9997 percent perfect.
B) process-oriented quality control method aimed at producing goods with zero percent defect.
C) product-oriented quality control method designed to reduce errors to 99.9997 percent perfect.
D) product-oriented quality control method aimed at producing goods with zero percent defect.
Answer: A
Q2) Lack of motivation is often the problem underlying time lost to tardiness and absenteeism.
A)True
B)False
Answer: True
Q3) When work levels are low,the result is downtime.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Groups, teams, and Powerful Meetings
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) A situation in which a person has two different roles that call for incompatible types of behavior is known as:
A) role playing.
B) role ambiguity.
C) role conflict.
D) role overload.
Answer: C
Q2) When a member of a group violates a norm,the group is most likely to respond by following suit.
A)True
B)False
Answer: False
Q3) A supervisor should never interrupt a meeting to summarize the key point and wait till the end even when people have trouble following the discussion.
A)True
B)False
Answer: False
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Chapter 4: Corporate Social Responsibility, ethics, and Sustainability
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) By keeping communication flowing and responding to problems,supervisors run the risk of leading their companies to public embarrassment.
A)True
B)False
Q2) Define code of ethics and describe one that can be adopted in this class.
Q3) Typically,a whistle-blower exposes instances of ethical lapses in his/her company to rival companies.
A)True
B)False
Q4) Describe some of the benefits of ethical behavior.
Q5) The fear of being laid off often leads employees to cooperate with unethical activities sponsored by others.
A)True
B)False
Q6) Which of the following is true of business ethics?
A) Ethical standards do not vary from culture to culture.
B) Organizations and employees do not have an obligation to behave ethically.
C) Business ethics is not a major issue, unless one gets caught.
D) Ethical behavior can improve the organization's relations with the community.
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Chapter 5: Managing Diversity
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) An advantage of diversity for the business organization is the greater ability to attract and retain the best employees for the job.
A)True
B)False
Q2) Mickey,a former rock musician,who holds a Master's degree in economics,works as a financial advisor at "Plateau Finances".Mickey's boss thinks that all rock musicians are incompetent at finance related jobs.Mickey's boss is subjecting him to ____.
A) stereotyping
B) racism
C) nepotism
D) ageism
Q3) The use of idioms and slangs within an organization promotes a casual environment that helps put nonnative speakers of English at ease.
A)True
B)False
Q4) Older workers cost more to the organization owing to their experience.
A)True
B)False
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Chapter 6: Reaching Goals: Plans and Controls
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80 Flashcards
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Sample Questions
Q1) In context of the MBO system,setting and monitoring the achievement of objectives can be time-consuming and requires a lot of paperwork.
A)True
B)False
Q2) Define planning and list the advantages of planning.
Q3) The middle managers are primarily responsible for the strategic planning of the company.
A)True
B)False
Q4) In the context of the process of controlling,standards are best defined as:
A) measures of what is expected.
B) principles by which people distinguish what is morally right.
C) results of performance evaluation.
D) objectives with a comparatively narrow focus.
Q5) Objectives serve as the basis for action plans and contingency plans.
A)True
B)False
Q6) Rules are flexible and are open to interpretation.
A)True
B)False
Page 8
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Chapter 7: Organizing and Authority
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Various combinations of structures occur when the organization forms teams of employees to meet certain objectives.
A)True
B)False
Q2) The management at Oranges Inc.reduces the size of the company's workforce in order to become more flexible.For specific projects requirements,it arranges alliances.This is an example of the _____ structure.
A) customer
B) geographic
C) network
D) organic
Q3) Which of the following is most likely to be a reason behind a supervisor's reluctance to delegate responsibility?
A) The supervisor will not be able to hold the employees responsible for their work.
B) There will be an increase in incidence of social loafing.
C) The supervisor will not be able to give directions efficiently.
D) The employees might not be able to carry out jobs as well as the supervisor.
Q4) Compare and contrast authority,power,and responsibility.
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Chapter 8: The Supervisor As Leader
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Women,as a rule,bring the same set of values and experiences to the workplace as men.
A)True
B)False
Q2) According to the Managerial Grid,productivity,job satisfaction,and creativity are highest with a _____ style of leadership.
A) country club management
B) Authority-compliance
C) middle-of-the-road management
D) team management
Q3) Supportive behavior involves telling followers what to do and how they are to do it.
A)True
B)False
Q4) If a department,team,or other work group has little experience in making its own decisions,the supervisor:
A) should use a democratic leadership style.
B) may find that an authoritarian approach is easier to use.
C) may effectively use a participatory decision-making approach.
D) should delegate decisions to groups.
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Chapter 9: Problem Solving, Decision Making, and Creativity
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) In a crisis,the supervisor should begin implementing the solution and interpreting feedback to see whether it is working,instead of waiting to evaluate other alternatives.
A)True
B)False
Q2) In general,supervisors cannot benefit from using the rational model of decision making when they are making complex,formal decisions.
A)True
B)False
Q3) The ability to bring about something imaginative or new is known as:
A) brainstorming.
B) creativity.
C) participation.
D) groupthink.
Q4) Which of the following is a symptom of groupthink?
A) Stereotyped views of opponents
B) Opposing the group's position against any objections
C) An illusion of being vulnerable
D) Allowing one to disagree
Q5) Describe the behavior typical of a decisive supervisor or manager.
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Chapter 10: Communication: Theory and Modern Media
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The written mode is the most effective and efficient method for a message.
A)True
B)False
Q2) When feedback is critical,which of the following is the most effective mode of communication?
A) Telephone conversation
B) Memorandum
C) Face-to-face communication
D) Bulletin board notice
Q3) Tone of voice is a major type of nonverbal message.
A)True
B)False
Q4) Supervisors can best combat biases in attention by raising their voice.
A)True
B)False
Q5) Employees often consider the physical presence of the supervisor as a nonverbal message that the supervisor is interested in what the employees are doing.
A)True
B)False
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Chapter 11: Motivating Employees
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Training in the skills required to perform more than one job is known as:
A) job sharing.
B) specialization.
C) job enrichment.
D) cross-training.
Q2) A real estate agent who receives 2 percent of the sale price for selling a house is being paid according to a piecework system.
A)True
B)False
Q3) A policy that grants employees some leeway in choosing which 8 hours a day or which 40 hours a week to work is called:
A) job sharing.
B) gainsharing.
C) flextime.
D) compressed workweek.
Q4) Maslow's theory argues that needs are organized into a hierarchy and the most basic needs are at the bottom of the hierarchy.
A)True
B)False
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Chapter 12: Problem Employees: Counseling and Discipline
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80 Flashcards
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Sample Questions
Q1) Promoting teamwork is likely to reduce the instances of problem behavior in an organization.
A)True
B)False
Q2) Define the term "discipline" in the context of counseling problem employees.Elaborate on the discipline process.
Q3) Employees are more likely to cooperate in a solution they helped develop.
A)True
B)False
Q4) A supervisor should be consistent in administering discipline.
A)True
B)False
Q5) The Americans with Disabilities Act (ADA)does not treat substance abuse arising from an addiction as a disability.
A)True
B)False
Q6) Absences and medical costs are much greater among drug abusers.
A)True
B)False
Q7) Elaborate on the principle of positive discipline.Why is it important?
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Chapter 13: Managing Time and Stress
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Sample Questions
Q1) What is the difference between a time log and a "to-do" list?
Q2) Time management is a technique to overcome stress on a personal level. A)True B)False
Q3) Employees cope with stressful situations better,if their supervisors treat them ethically.
A)True B)False
Q4) The Myers-Briggs Type Indicator is based on the research of psychiatrist Carl Jung. A)True B)False
Q5) When a supervisor receives an internal company report that provides little useful information,he/she must still go through the entire report and cannot ask to be taken off the distribution list.
A)True B)False
Q6) Describe procrastination and perfectionism.Explain how perfectionism underlies failure to delegate.
Q7) Describe ways to plan the use of your time.
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Chapter 14: Managing Conflict and Change
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81 Flashcards
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Sample Questions
Q1) Power that arises from an individual's formal role in an organization is:
A) position power.
B) personal power.
C) physical power.
D) legitimate power.
Q2) When an individual intentionally brings about a conflict to achieve an objective,it is called a structural conflict.
A)True
B)False
Q3) Power that arises from possessing valuable data is called:
A) information power.
B) expert power.
C) legitimate power.
D) coercive power.
Q4) Since change is a fact of organizational life,supervisors:
A) must decide whether organizations should change.
B) should not be change agents since only top management makes changes.
C) must decide how to make the changes work.
D) must tactfully refer the problem to higher-level managers.
Q5) Describe the different types of conflict.
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Chapter 15: Selecting Employees
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60620
Sample Questions
Q1) Which of the following is a permissible question that an interviewer can ask a candidate during a job interview?
A) What is the candidate's maiden name?
B) Has the candidate ever changed his/her name?
C) What is the candidate's preferred courtesy title?
D) Has the candidate ever worked under another name?
Q2) What are the possible steps that a supervisor can take to comply with the ADA?
Q3) In small organizations,a supervisor may be responsible for verifying that all his/her new employees are authorized to work in the United States.
A)True
B)False
Q4) List the steps involved in the employee selection process.
Q5) Organizations are increasingly relying on agencies to recruit temporary employees.
A)True
B)False
Q6) What is affirmative action? Why have many organizations established affirmative action programs?
Q7) Elaborate on the Immigration Reform and Control Act of 1986.
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Chapter 16: Providing Orientation and Training
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80 Flashcards
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Sample Questions
Q1) Which of the following is the last step in the process of planning a training program for employees?
A) Conducting training in a timely manner
B) Deciding who will participate in the training program
C) Setting objectives for the training
D) Choosing training methods
Q2) Which of the following is an advantage primarily associated with all forms of computer-based instructions?
A) They allow employees to practice using equipments required for a particular task off the job.
B) They have a significant cost advantage over other methods when there are many trainees.
C) They typically allow employees to work as a team and exchange ideas.
D) They make it possible for instructors to track the progress of the learners the moment the instructions are given.
Q3) A supervisor and employee should work on more than one problem at a time so as to increase the efficiency of the employee.
A)True
B)False
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Chapter 17: Appraising Performance
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80 Flashcards
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Sample Questions
Q1) Employees should not be allowed to offer feedback after the evaluation of their performance.
A)True
B)False
Q2) The harshness bias cheats the employees and the department of the benefits of truly developing and coaching employees.
A)True
B)False
Q3) In the performance appraisal process,if a supervisor finds that the reason behind an employee's poor performance is his lack of certain skills,the supervisor should ideally:
A) dismiss the concerned employee.
B) reprimand the employee in public.
C) provide the necessary training.
D) adjust the appraisal standards and ratings.
Q4) A performance appraisal should focus on categorizing and labeling the employees to make the process more transparent.
A)True
B)False
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