Organizational Behavior
Midterm Exam
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures affect behavior within organizations. This course provides an understanding of key concepts such as motivation, leadership, team dynamics, decision making, organizational culture, and change management. Through case studies, theoretical frameworks, and practical applications, students will gain insights into improving workplace effectiveness, fostering positive organizational environments, and enhancing personal and group performance. The knowledge from this course is essential for anyone aspiring to manage or work effectively within organizations.
Recommended Textbook
Managing Human Resources 16th Edition by Scott A. Snell
Available Study Resources on Quizplus
16 Chapters
2272 Verified Questions
2272 Flashcards
Source URL: https://quizplus.com/study-set/1312
Page 2
Chapter 1: The Challenge of Human Resources Management
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/26124
Sample Questions
Q1) TQM:
A) Focuses on understanding customer needs,doing things right the first time,and striving for continuous improvement.
B) Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them.
C) Fundamentally redesigns business processes to achieve improvements in cost,quality,service,and speed.
D) Changes the purpose and function of the HR group.
Answer: A
Q2) In general,many companies are realizing diminished demand for "touch labor" and an increasing demand for "knowledge workers."
A)True
B)False
Answer: True
Q3) Technology,transportation,communications,and utilities industries tend to spend the least on training.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Strategy and Human Resources Planning
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/26125
Sample Questions
Q1) Layoff decisions are frequently based on:
A) union membership.
B) department ranking.
C) seniority.
D) favoritism.
Answer: C
Q2) The ____ provide(s)the basic purpose of the organization as well as its scope of operations.
A) mission
B) vision statement
C) core values
D) core competencies
Answer: A
Q3) A firm with a ____ focuses on only a limited portion of the industry.
A) target forecasting.
B) predicted focus.
C) concentration strategy.
D) replacement selection.
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Equal Employment Opportunity and Human Resources Management
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/26126
Sample Questions
Q1) Early nondiscrimination laws failed to give enforcement power to the agencies charged with upholding them.
A)True
B)False
Answer: True
Q2) HR managers need not be concerned about state fair employment practice laws since they are usually less stringent and less comprehensive than federal laws prohibiting discrimination.
A)True
B)False
Answer: False
Q3) The Equal Pay Act makes it illegal to discriminate against people in terms of the pay,employee benefits,and pension they earn based on their gender when they do equal work
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Job Analysis and Job Design
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26127
Sample Questions
Q1) A critical aspect of industrial engineering is the establishment of time standards for a particular work cycle.
A)True
B)False
Q2) A job-analysis approach that utilizes an inventory of the various types of work activities that can constitute any job is known as:
A) functional job analysis
B) the critical incident method
C) task inventory analysis
D) competency-based analysis
Q3) The degree to which the job requires completion of a whole and identifiable piece of work,that is,doing a job from beginning to end with a visible outcome is known as:
A) autonomy
B) task significance
C) skill variety
D) task identity
Q4) Compare and contrast two approaches to job analysis: (1)the position analysis questionnaire (PAQ);and (2)the critical incident technique (CIT).
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Expanding the Talent Pool: Recruitment and Careers
Available Study Resources on Quizplus for this Chatper
143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/26128
Sample Questions
Q1) The accommodation that management makes most frequently to dual-career couples is to offer flexible working schedules.
A)True
B)False
Q2) Advertisements can allow selectivity in attracting applicants.
A)True
B)False
Q3) Describe the five stages of career development,particularly stages one and two,and briefly describe what stages three through five have in common.
Q4) ____ is the process of keeping track of and maintaining relationships with former employees to see if they would be willing to return to the firm.
A) Nepotism
B) Re-recruiting
C) Appraisal longevity
D) Projected appraising
Q5) Mentoring functions can be formal or informal.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Employee Selection
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/26129
Sample Questions
Q1) In highly structured interviews,the interviewer determines the course that the interview will follow as each question is asked.
A)True
B)False
Q2) Federal courts have significantly expanded the areas of questioning permitted during an interview.
A)True
B)False
Q3) The type of interview that allows the applicant the maximum amount of freedom in determining the course of discussion is the:
A) nondirective interview.
B) depth interview.
C) situational interview.
D) structured interview.
Q4) Employment interviews can serve as a public relations tool for employers.
A)True
B)False
Q5) What qualities in interviewers should organizations look for?
Q6) Identify and explain the different types of employment tests.
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Training and Development
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26130
Sample Questions
Q1) An orientation program for new employees is a quite informal process.
A)True
B)False
Q2) A skill-building diversity program would teach managers how to conduct performance appraisals with employees from different cultures.
A)True
B)False
Q3) The performance-centered objective is not widely used because it lends itself to a biased evaluation of results.
A)True
B)False
Q4) E-learning allows the training to come to the employee.
A)True
B)False
Q5) The use of orientation checklists compels a supervisor to be more attentive to each employee.
A)True
B)False
Q6) Identify and discuss some of the desirable traits of a trainer.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Performance Management and the Employee
Appraisal Process
Available Study Resources on Quizplus for this Chatper
160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/26131
Sample Questions
Q1) A method of rating performance in which the rater chooses from statements that appear equally favorable or equally unfavorable is known as the:
A) forced-distribution method.
B) graphic rating scales.
C) BARS.
D) forced-choice method.
Q2) What are the different types of appraisal interviews?
Q3) A performance-rating error in which the appraiser tends to give employees either unusually high or unusually low ratings is referred to as a:
A) recency error
B) error of central tendency
C) leniency or strictness error
D) halo error
Q4) It is recommended that a diagnosis of poor employee performance focus on all of the following except:
A) skill.
B) personality.
C) effort.
D) external conditions.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managing Compensation
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/26132
Sample Questions
Q1) The job classification system is a quantitative job evaluation procedure that determines a job's relative value by calculating the total points assigned to it.
A)True
B)False
Q2) Pay levels are limited in part by profitability of the firm and productivity of employees.
A)True
B)False
Q3) Because of its focus,the Hay profile method is most useful for evaluating which type of jobs?
A) blue-collar jobs
B) entry level
C) executive and managerial positions
D) sets of jobs within a specific wage range
Q4) If rates of pay are high,thereby creating a large applicant pool,organizations may choose to raise their selection standards.
A)True
B)False
Q5) Discuss some of the common goals of a strategic compensation policy.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Pay-For-Performance: Incentive Rewards
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/26133
Sample Questions
Q1) Under an employee stock ownership plan,employees do not actually buy shares in an ESOP.
A)True
B)False
Q2) The most widely used sales incentive program is the
plan.
A) straight salary
B) straight commission
C) combined salary and commission
D) commission plus bonus
Q3) A major concern of executive compensation involves:
A) timing of the bonus.
B) the amount of compensation.
C) the lack of perquisites.
D) lack of objective market data.
Q4) Briefly describe the Scanlon Plan.
Q5) A major criticism of short-term incentives for executives is that they place too much emphasis on short-term performance,which may lead to neglect of longer-term considerations such as research and development.
A)True
B)False
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Employee Benefits
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/26134
Sample Questions
Q1) There has been a reduction in the number of single-parent families and two-earner couples in the workplace as compared to decades past.
A)True
B)False
Q2) Beginning in 2014,firms that employ fifty or more people who work thirty or more hours per week but do not offer them health insurance will have to pay a penalty to the government.
A)True
B)False
Q3) The ___________ grants employees the right to switch their medical insurance between former and present employers.
A) Health Insurance Portability and Accountability Act
B) Family Medical Leave Act
C) Patient Protection and Affordable Care Act
D) Health Care and Education Reconciliation Act
Q4) Employee assistance programs (EAPs)help employees mainly with relocation costs.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Promoting Safety and Health
Available Study Resources on Quizplus for this Chatper
133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/26135
Sample Questions
Q1) Compare and contrast the two general types of stress.Include an example of each.
Q2) To comply with OSHA standards,all hazardous chemical containers must be labeled with the identity of the contents and must state any appropriate hazard warnings.
A)True
B)False
Q3) An OSHA investigation of valid employee complaints of alleged violations of standards or of unsafe or unhealthful working conditions is a ____ priority.
A) first level
B) second level
C) third level
D) fourth level
Q4) The Occupational Safety and Health Act (OSHA)covers all employers in all states.
A)True
B)False
Q5) Explain the various types of workplace emergencies and how employers can effectively deal with such situations.
Q6) Briefly discuss OSHA's established system of inspection priorities.
Q7) Briefly discuss the power of OSHA with respect to citations and penalties.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Employee Rights and Discipline
Available Study Resources on Quizplus for this Chatper
141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/26136
Sample Questions
Q1) Employees do not have the right to have an attorney present during an investigative interview.
A)True
B)False
Q2) Briefly discuss some ways in which employers can avoid wrongful termination lawsuits.
Q3) Termination meetings should be held:
A) in the manager's office
B) at the employee's work station
C) in the parking lot or otherwise outside the employer's premises
D) in a neutral location,such as a conference room
Q4) Discharge for refusing to violate a professional code of conduct falls under which exception to employment-at-will?
A) violation of public policy
B) implied contract
C) implied covenant
D) it does not fall under an exception
Q5) What are the key components of a good disciplinary model?
Q6) What is progressive discipline? How does it differ from positive discipline?
Q7) Compare and contrast employee rights and employment-at-will.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: The Dynamics of Labor Relations
Available Study Resources on Quizplus for this Chatper
181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/26137
Sample Questions
Q1) Bargaining on all matters concerning rates of pay,wages,hours of employment,and other conditions of employment falls under:
A) permissive issues
B) adversarial bargaining
C) the bargaining zone
D) mandatory subjects
Q2) During a strike,employers have a legal right to hire replacement workers.
A)True
B)False
Q3) The bargaining power of a union may be exercised by:
A) legal injunction
B) lockout or relocation
C) striking,picketing,or boycotting
D) union merger
Q4) Public sector collective bargaining falls within the separate jurisdiction of each state.
A)True
B)False
Q5) Briefly discuss some of the aggressive organizing tactics that unions sometimes employ.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: International Human Resources Management
Available Study Resources on Quizplus for this Chatper
126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/26138
Sample Questions
Q1) Local managers may not have sufficient perspective on the entire organization to effectively appraise an expatriate's performance.
A)True
B)False
Q2) A global corporation has fully autonomous units operating in multiple countries.
A)True
B)False
Q3) Which of the following questions would be the most important to ask if you were concerned about maximizing your career benefits with a foreign assignment?
A) How much will the assignment increase my salary?
B) Will the assignment afford me the opportunity to learn a new language?
C) How many executives within my organization have a foreign-service assignment in their background?
D) How long will the assignment last?
Q4) English is almost universally accepted as the primary language for international business.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Creating High Performance Work Systems
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/26139
Sample Questions
Q1) Redesigning workflow around key business processes results in a focus on employee tasks and tends to detract from teamwork.
A)True
B)False
Q2) The HR Scorecard can be used to diagnose both internal and external fit.
A)True
B)False
Q3) The richest communication occurs:
A) in writing
B) face to face
C) via videos
D) using technology
Q4) Line managers typically own the responsibility for implementing high performing work systems.
A)True
B)False
Q5) The HR scorecard helps managers assess the strategic alignment of their work systems.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18