Organizational Behavior
Final Test Solutions
Course Introduction
Organizational Behavior explores the dynamics of how individuals, groups, and structures affect behavior within organizations. This course examines key concepts such as motivation, communication, leadership, decision-making, group dynamics, organizational culture, and change management. Students will analyze real-world scenarios and case studies to understand workplace behavior and develop strategies to improve organizational effectiveness and employee well-being. Through lectures, discussions, and practical exercises, learners gain valuable insights into managing people and processes in diverse organizational settings.
Recommended Textbook
Contemporary Project Management 4th Edition by Timothy Kloppenborg
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15 Chapters
682 Verified Questions
682 Flashcards
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Page 2
Chapter 1: Introduction to Project Management
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Projects are subject to limitations of time and resources such as money and people.
A)True
B)False
Answer: True
Q2) Contrast project management with operations management.How do these differences impact the approach required to manage a project successfully?
Answer: Key concepts to be covered in the response include: Operations - Ongoing; continuous; repetitive process- Management approach can include using checklists to guide operational work. Project - Temporary; uniquemanagement of a project entails gathering requirements and creating a project plan.Using a checklist is not sufficient due to the unique nature of the project.
Q3) The project manager is the person assigned by the performing organization to lead the team that is responsible for achieving the project objectives.
A)True
B)False
Answer: True
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3
Chapter 2: Project Selection and Prioritization
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Consider the information provided in Figure 2-1.Based on the results in the project selection and prioritization matrix,which project would you select if you were limited to selecting only one project?
A) Project A
B) Project B
C) Project C
D) Project D
Answer: B
Q2) Based on the information provided in Figure 2-1,which project is LEAST attractive based on new products?
A) Project A
B) Project B
C) Project C
D) Project D
Answer: D
Q3) Strategic analysis is an important first step in setting strategic direction. A)True
B)False
Answer: True
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Page 4
Chapter 3: Chartering Projects
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) The project charter serves all of the following purposes EXCEPT:
A) authorizes the project manager to proceed
B) helps develop a common understanding between the project manager, sponsor and assigned team members
C) quickly screens out obviously poor projects
D) describes skill sets needed for the project
Answer: D
Q2) A project charter can vary in its length from one-page to multiple pages,depending on the size and complexity of the project.
A)True
B)False
Answer: True
Q3) Which of the following charter elements defines the project purpose and justifies the necessity of the project?
A) scope control plan
B) acceptance criteria
C) business case
D) scope overview
Answer: C
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Page 5
Chapter 4: Organizational Capability: Structure, Culture and Roles
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Responsibilities of the Chief Projects Officer (CPO)for each individual serving on a project team include all of the following EXCEPT:
A) that they follow the detailed project plan that the CPO has created.
B) that they capture lessons learned from completed projects.
C) that they use templates and standards when appropriate.
D) that they receive the training they need.
Q2) In a projectized organization the functional manager has complete,or very close to complete,power over the project team.
A)True
B)False
Q3) In a projectized organization most people are assigned to a project and report upward through the project manager.
A)True
B)False
Q4) In a projectized organization the project manager has extensive authority for budgets,personnel and other decision-making issues.
A)True
B)False
6
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Chapter 5: Leading and Managing Project Teams
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46 Verified Questions
46 Flashcards
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Sample Questions
Q1) Which of the following styles of handling conflict is most appropriate whenever there is enough time,trust can be established,the issue is important to both sides and buy-in is needed?
A) forcing / competing
B) smoothing / accommodating
C) compromising
D) collaborating / problem solving
Q2) The "relationship" topics within team ground rules,such as "discuss openly and protect confidentiality" and "avoid misunderstandings",should eliminate the need for the team to address how to handle conflict.
A)True
B)False
Q3) During the initial Forming stage,where new team members are excited yet concerned that the project work might be difficult,the project manager can help the team develop team-operating methods early - when they construct the project charter.
A)True
B)False
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Chapter 6: Stakeholder Analysis and Communication Planning
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46 Verified Questions
46 Flashcards
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Sample Questions
Q1) Communications to stakeholders are necessary for which of the following reasons?
A) to help them take ownership of the project and make timely decisions
B) to keep them at arms length so progress can continue
C) to shift the burden of risk from the project team to the stakeholders
D) to provide input to team performance reviews
Q2) Which of the following statements accurately describes a communications management plan?
A) a formal document that describes how the project will be initiated and planned
B) a living document that considers stakeholders' information desires and guides the project communications.
C) a formal document that defines how the project will be terminated and closed
D) a formal document that focuses on how the project's financial results will be tracked
Q3) Contemporary project communications typically include both push methods such as blogs,and pull methods such as e-mail.
A)True
B)False
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Chapter 7: Scope Planning
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Sample Questions
Q1) A _______ is the approved project plan mainly consisting of scope,schedule,and cost that is not normally altered unless a formal change control request is approved for modifying these plans.
A) requirement.
B) baseline.
C) benchmark.
D) component.
Q2) The project scope refers to the features and functions of a project outcome such as a product,and,in some cases,service or result.
A)True
B)False
Q3) The work component at the lowest level of the WBS for which cost and duration can be estimated and managed is called the ______:
A) work element
B) work package
C) activity
D) control account
Q4) What are some of the benefits of creating a Work Breakdown Structure (WBS)?
Q5) Explain how scope is defined on agile projects.
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Chapter 8: Scheduling Projects
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) Consider the System Integration Project depicted in Figure 7-3.Based on the information provided,what is the expected duration of this project?
A) 15 days
B) 16 days
C) 17 days
D) 30 days
Q2) All of the following statements correctly describe an advantage or disadvantage associated with the use of Monte Carlo Analysis EXCEPT:
A) The flexibility of Monte Carlo Analysis allows for more realistic estimates.
B) Monte Carlo simulation aids in the identification of near-critical paths.
C) Monte Carlo simulations typically require the use of special software and skills.
D) Monte Carlo simulations do not consider risks
Q3) Many factors can impact the accuracy of activity duration estimates.Describe four of the problems associated with estimating activity durations accurately,and the techniques you could use as a project manager to overcome them.
Q4) Describe how you would use the members of your project team to develop and execute a project schedule.
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Chapter 9: Resourcing Projects
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Crashing is a project schedule compression technique that expedites a project by executing activities at the same time that ordinarily would be done one after the other.
A)True
B)False
Q2) Project managers often confront the challenge of reducing excessive time commitments and overloads among project resources.All of the following methods can be used to reduce work overloads EXCEPT:
A) Require all project resources to work overtime
B) Split an activity into two activities and delay the second part.
C) Reorder activities when logically feasible.
D) Reassign certain activities to other workers.
Q3) Consider the software programmer loading chart presented in Figure 8-2.Which of the following statements most accurately describes the loading of the software programmer?
A) The programmer is never overloaded.
B) The programmer is overloaded on Wednesday only.
C) The programmer is overloaded on Thursday only.
D) The programmer is overloaded on both Wednesday and Thursday.
Q4) What methods could a project manager use to resolve resource overloads?
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Chapter 10: Budgeting Projects
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Sample Questions
Q1) Typically,expedited costs are preferred over regular costs.
A)True
B)False
Q2) All of the following factors must be in place in order to develop an analogous estimate effectively EXCEPT:
A) An organization must know details behind the time value of money.
B) An organization must know how and to what extent the proposed project differs from the previous project.
C) An organization must have experience in performing similar projects.
D) An organization must know how much previous projects actually cost.
Q3) A project manager needs to ensure that the cumulative amount of cash coming into the project either from internal budgeting or from customer payments meets or exceeds the demands for paying cash out.
A)True
B)False
Q4) Estimate Cost is the process of developing an approximation of the monetary resources needed to complete project activities.
A)True
B)False
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Chapter 11: Project Risk Planning
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Project managers can identify risks by learning and understanding the cause and effect relationships that bear on risk events.All of the following approaches rely upon an understanding of cause and effect relationships to identify risks EXCEPT:
A) develop a flow chart that shows how people, materials or data flow from one person or location to another
B) conduct a root cause analysis
C) understand trigger conditions, or circumstances under which a risk strategy or risk action will be invoked
D) perform a Monte Carlo analysis
Q2) Project teams can often identify risks by conducting any of several types of reviews.Which of the following illustrates a valuable type of risk review?
A) review the project schedule to determine if certain people are overloaded
B) review previous projects to verify that each current assumption is correct
C) review the communication plan to determine where poor communications could cause a problem
D) review sunk costs to determine project continuance
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Chapter 12: Project Quality Planning and Project Kick-Off
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45 Flashcards
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Sample Questions
Q1) After completing detailed planning for a project,it is often helpful for the project manager and team to apply a sanity test to the project plan.Which of the following accurately describes the application of a sanity test?
A) It is based largely on the expectations of supervisors and sponsors.
B) It is primarily focused on the team members.
C) It should include questions to ensure budgets, schedules and resource plans are reasonable and achievable.
D) It focuses on whether the project charter should be changed
Q2) Four aspects of empowered performance are understanding variation,deciding what to measure,working correctly with data,and using the resulting information appropriately.
A)True
B)False
Q3) The quality management plan defines the acceptable level of quality,which is typically defined by the customer,and describes how the project will ensure this level of quality in its deliverables and work processes.
A)True
B)False
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Chapter 13: Project Supply Chain Management
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Sample Questions
Q1) Supply chains use a combination of modes of transportation including: air,rail,water,pipeline and truck.
A)True
B)False
Q2) Contract incentives are often used when the buyer wants the seller to meet some defined project metrics,such as finishing the project early,providing a higher level of quality or more features,or anything else that the buyer wants to maximize and is willing to pay for.
A)True
B)False
Q3) The evaluation criteria that were developed during procurement planning to define how the team will evaluate and rank proposals should guide them in the vendor evaluation and selection process.
A)True
B)False
Q4) Information is a key ingredient at each stage of the project supply chain,as well as within each phase of supply chain decision making.
A)True
B)False
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Chapter 14: Determining Project Progress and Results
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) This Agile project reporting tool is useful to Scrum Masters as it projects how close to plan the team is within a given time box,by providing a graphical representation of work effort remaining in an iteration versus the days left in an iteration.
A) Control chart
B) Burndown chart
C) Run chart
D) Progress report
Q2) The control quality process deals with using correct policies and convincing stakeholders that the project team is capable of producing good output.
A)True
B)False
Q3) Describe the three different categories of risk events that occur during the Monitor Risks process,and some of the risk resolution strategies that might be used for each.
Q4) Describe how you would adopt a balanced score card approach to evaluate your project performance.Your response should identify specific measures you would use as well as the approach you would take to obtain the measures you identify.
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Chapter 15: Finishing the Project and Realizing the Benefits
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Which of the following is true concerning lessons learned on a project?
A) Lessons learned can only be gathered from project team members.
B) Lessons learned are only identified at the end of the project after learning has occurred.
C) Lessons learned are the useful knowledge gained by project team members as they perform the project.
D) Lessons learned are always provided by the customer.
Q2) What is "validate scope" and why is it important to the project?
Q3) When a contract is terminated for convenience,the contractor must complete all deliverables in process and submit the completed deliverables to the buyer.
A)True
B)False
Q4) A project team attempting to close a project should review all of the following documents to ensure that everything promised was delivered EXCEPT:
A) the project charter
B) the stakeholder register
C) the work breakdown structure
D) the project schedule
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Page 17