Organizational Behavior
Final Test Solutions
Course Introduction
Organizational Behavior explores the dynamics of how individuals, groups, and structures influence behavior within organizations. This course examines key concepts such as motivation, leadership, team dynamics, communication, organizational culture, and change management. By analyzing individual and collective behavior, students gain insights into how organizations function and how to apply theories and models to improve performance, job satisfaction, and overall organizational effectiveness. The course combines theoretical frameworks with real-world case studies to help students develop practical strategies for managing and leading people in diverse workplace environments.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 10th edition by Thomas Bateman
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18 Chapters
2478 Verified Questions
2478 Flashcards
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Page 2
Chapter 1: Managing and Performing
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Service is the speed and dependability with which an organization delivers what customers want.
A)True
B)False
Answer: True
Q2) "Every six months or so my senior management team and I meet to discuss the goals that will be achieved over the next year, three years, and beyond. We then make sure we are clear on who will take responsibility to see that the appropriate actions are undertaken to achieve our goals within the time frame we set."
A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Decision making.
Answer: A
Q3) The reason that companies fail is nearly always a change in the environment.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The External and Internal Environments
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Benchmarking means comparing your processes to the best-in-class performance by a company in a given area.
A)True
B)False
Answer: True
Q2) The fact that it will require such a large capital investment to start a new casino is an example of which of the following factors?
A) High bargaining power of customers.
B) Low threat of new entrants.
C) High threat of new entrants.
D) Many substitute products.
E) Low bargaining power of customers.
Answer: B
Q3) The fastest-growing age group in the U.S. civilian labor force is the group between 30 and 40 years old.
A)True
B)False
Answer: False
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Chapter 3: Managerial Decision Making
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144 Flashcards
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Sample Questions
Q1) Ari works for the federal government in acquisitions. Policy requires that in contracting with suppliers, at least three bids must be received and the lowest bid that meets specifications will be accepted. Ari's decisions regarding the contracts with suppliers would be classified as
A) Minimized.
B) Programmed.
C) Structured.
D) Logical.
E) Maximized.
Answer: B
Q2) The "problem" in decision making may actually be an opportunity that needs to be exploited.
A)True
B)False
Answer: True
Q3) Managers use satisficing to achieve the best possible outcome.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Planning and Strategic Management
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142 Flashcards
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Sample Questions
Q1) List the six barriers to strategy implementation and the corresponding principles for engaging and overcoming them.
Q2) Which of these scenario issues is related to strategic planning?
A) How many new employees to hire for the cafeteria.
B) Company expansion.
C) Increasing the visibility of the marketing campaign.
D) Delivery issues.
E) All of these are related to strategic planning.
Q3) Most major corporations now have __________ plans in place to respond to a major disaster, but may also need them for more common situations like a snowstorm.
A) single-use
B) strategic
C) contingency
D) standing
E) tactical
Q4) The Boston Consulting Group Matrix helps managers evaluate their strategy alternatives for the entire business portfolio.
A)True
B)False
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Chapter 5: Ethics, Corporate Responsibility, and Sustainability
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Which of the following is a Level 2 cost of ethical failure?
A) Government fines and penalties.
B) Legal and investigative costs.
C) Customer defections.
D) Loss of reputation.
E) Employee cynicism.
Q2) Telling others, inside or outside the organization, about wrongdoing is called
A) Ethical shadowing.
B) Whistleblowing.
C) Egoism.
D) Ethical interference.
E) Moral consequences.
Q3) Integrity-based ethics programs use
A) Stated ethicsl rules and policies.
B) Corporate social responsiveness.
C) A set of guiding principles.
D) Monitoring and punishment.
E) Discretionary social responsibility.
Q4) Discuss ecocentric management. How can it be beneficial to organizations?
Q5) Explain the process for ethical decision making.
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Chapter 6: International Management
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142 Verified Questions
142 Flashcards
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Sample
Questions
Q1) Which global strategy model realizes the advantage of local responsiveness but the disadvantage of high manufacturing costs and duplication of effort?
A) Transnational.
B) Global.
C) Worldwide.
D) International.
E) Multinational.
Q2) Tim's company uses __________ to participate in the global marketplace.
A) licensing
B) franchising
C) exporting
D) joint ventures
E) wholly owned subsidiaries
Q3) Offshoring occurs when an organization contracts with an outside provider to produce one or more of an organization's products or services.
A)True
B)False
Q4) Explain the consequences of the increasing integration of the global economy.
Q5) Summarize the skills and knowledge managers need to manage globally.
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Chapter 7: Entrepreneurship
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123 Flashcards
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Sample Questions
Q1) An example of the intermediary model of e-commerce is eBay.
A)True
B)False
Q2) Established organizations' reactions to the recent rise in entrepreneurial activity are often
A) Amusement.
B) To erect barriers to entry.
C) To try to find and pursue new and profitable ideas.
D) To tighten corporate security, particularly on patented materials.
E) To lobby for protective legislation.
Q3) Organizations can never have too many small, entrepreneurial efforts under way.
A)True
B)False
Q4) Poor economic conditions make it especially difficult for an entrepreneurial organization to expand.
A)True
B)False
Q5) There is a difference between a small business and an entrepreneurship venture.
A)True
B)False
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Chapter 8: Organization Structure
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143 Flashcards
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Sample Questions
Q1) The assignment of authority and responsibility to a subordinate at a lower level is referred to as
A) Management.
B) Centralization.
C) Delegation.
D) Span of control.
E) Accountability.
Q2) If Tatiana, a manager at Rockway Shoes, delegates responsibility for reorganizing the stockroom to a subordinate, she is relieved of the responsibility and accountability for that task. Tatiana's manager has no right to hold her accountable for her subordinate's actions.
A)True
B)False
Q3) The oversight of the firm by its executive staff and board of directors is called corporate
A) Control.
B) Maintenance.
C) Power.
D) Governance.
E) Strategy.
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Chapter 9: Organizational Agility
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) The use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes is called
A) Computer-integrated manufacturing (CIM).
B) Continuous process.
C) Just-in-time (JIT).
D) Flexible factories.
E) Flexible manufacturing.
Q2) When the purchasing manager at Big League assesses where he gets the wood used to make the bats, he is looking at what part of the value chain?
A) Inbound logistics.
B) Operations.
C) Outbound logistics.
D) Marketing and sales.
E) Research and development.
Q3) Large organizations are typically less organic than small ones.
A)True
B)False
Q4) Compare and contrast customer relationship management and total quality management.
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Chapter 10: Human Resources Management
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154 Flashcards
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Sample Questions
Q1) The termination interview
A) Is usually easier than a selection interview since both participants know each other.
B) Should be conducted by the immediate superior.
C) Should be conducted away from company premises for security purposes.
D) Must not be put in writing in order to avoid a lawsuit.
E) Should allow time for a lengthy question and answer period.
Q2) In the United States demographic trends have contributed to a shortage of workers with the appropriate skills and education levels.
A)True
B)False
Q3) People are a source of competitive advantage when their skills, knowledge, and abilities are not equally available to all competitors.
A)True
B)False
Q4) Right-to-work states require workers to join a union.
A)True
B)False
Q5) Summarize how labor laws and unions influence human resources management.
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Chapter 11: Managing the Diverse Workforce
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129 Flashcards
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Sample Questions
Q1) If Carmela and Penny were men, which of the following statements would be true?
A) No sexual harassment could have occurred.
B) Sexual harassment would have occurred because the standard applies to male-on-male harassment.
C) The company would not be liable for harassment because "boys will be boys."
D) The male in Carmela's situation would have been harassed but not the one in Penny's.
E) There is not enough information to assess this situation.
Q2) Penny is, more specifically, a victim of
A) Age discrimination.
B) Sexualized workplace.
C) Quid pro quo harassment.
D) Hostile environment.
E) Supervisor ceiling.
Q3) The first affirmative action programs were initiated in part to correct the past exclusion of women and minorities from the business world.
A)True
B)False
Q4) Define workforce diversity. What does "managing diversity" mean?
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Chapter 12: Leadership
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Because of the tendency to abuse it, power should be avoided when providing effective leadership.
A)True
B)False
Q2) Level 5 leadership is
A) Not well-known among executives.
B) A combination of determination and personal humility.
C) Known for requiring that leaders exhibit pseudotransformational characteristics.
D) Rooted in ancient Greek philosophy.
E) All of these.
Q3) In the Vroom model, when a manager makes decisions herself using information that is deemed relevant by that manager, it is referred to as the ________ decision style.
A) decide
B) consult individually
C) consult group
D) facilitate
E) delegate
Q4) Compare transformational and transactional leadership. Provide examples of each.
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) Esteban's job responsibilities were recently changed as part of a decentralization effort taking place at his place of employment. He is to decide when a file's status is to be altered, rather than only altering files at his supervisor's discretion. Esteban is pleased that his judgment is now utilized and valued by his employer. Esteban's job has been
A) Encompassed.
B) Enlarged.
C) Expanded.
D) Enriched.
E) Explored.
Q2) According to Maslow, which of the following levels of need includes the need for recognition and respect from others?
A) Physiological.
B) Self-actualization.
C) Safety.
D) Ego.
E) Social.
Q3) Describe several important categories of a QWL program using examples.
Q4) Discuss the basic concepts and related managerial implications of expectancy theory.
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Chapter 14: Teamwork
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) The compromise strategy for conflict resolution involves moderate use of both cooperation and assertiveness.
A)True
B)False
Q2) The salary survey team is an example of which type of team?
A) Work team.
B) Project and development team.
C) Parallel team.
D) Management team.
E) Virtual team.
Q3) Virtual teams are also referred to as autonomous work groups.
A)True
B)False
Q4) Group cohesiveness refers in part to
A) How attractive the group is to management.
B) How motivated members are to remain in the group.
C) The degree to which management influences the group.
D) The quality of the group's performance.
E) How homogeneous group members are.
Q5) Discuss the conflict management strategies. When is each most appropriate?
Page 16
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Chapter 15: Communicating
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Sample Questions
Q1) A boundaryless organization is typically plagued by information overload.
A)True
B)False
Q2) Which of the following is an example of one-way communication?
A) A telephone conversation.
B) A videoconference.
C) A newscast.
D) A reading group.
E) Slow dancing.
Q3) Perception is the process of receiving and interpreting information.
A)True
B)False
Q4) In this situation, if Burt is ignoring some of the information sent by Andrea, it would be an example of
A) Perception.
B) Filtering.
C) Comprehension problems.
D) Media richness.
E) Persuasiveness.
Q5) Discuss methods to improve one's presentation and persuasion skills.
Page 17
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Chapter 16: Managerial Control
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146 Flashcards
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Sample Questions
Q1) Yiheng was new to his organization but quickly noticed a pattern at the annual budgeting session. Midlevel managers were asking for unrealistically high budgets while top management was attempting to require budgets under last year's actual expenditures. Both parties were using strategies that are referred to as
A) Budget breakdowns.
B) Bureaucratic budgeting.
C) Budget resistance.
D) Tactical behaviors.
E) Rigid behaviors.
Q2) A ratio of profit to capital used or a rate of return from capital is referred to as
A) The debt-equity ratio.
B) The profitability ratio.
C) Return on investment (ROI).
D) The current ratio.
E) The leverage ratio.
Q3) When supervisors monitor employee behavior, they are exercising feedback control. A)True
B)False
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18
Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) The technology life cycle begins with
A) The bringing together of resources and entrepreneurial initiative.
B) Refinement and evolution of a new technology.
C) Recognition of a need coupled with potential to satisfy that need through science or knowledge.
D) The decline in usefulness or practicality of a competing product, process, or service.
E) Recognition that a new technology is economically practical.
Q2) Because of today's quick-moving technological advances, technical obstacles are overcome easily and no longer represent a concern for managers.
A)True
B)False
Q3) The text states that a technology life cycle typically is made up of many individual product life cycles. Explain this statement. Within your explanation, provide an example of such a technology.
Q4) A technology life cycle can be made up of many individual product life cycles. A)True
B)False
Q5) Explain the two types of innovation and give examples of each.
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Chapter 18: Creating and Leading Change
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Sample Questions
Q1) Lots of happy talk from senior management helps to avoid complacency.
A)True
B)False
Q2) A critical characteristic of success for the great companies studied in "Built to Last" by Collins and Porras was a surprisingly consistent set of values followed by all of them.
A)True
B)False
Q3) Many individuals and companies are plagued by the _________, the belief that multiple objectives are mutually exclusive.
A) "problem of the if"
B) "tyranny of the or"
C) "timing of the when"
D) "weakness of the and"
E) "threat of the what"
Q4) Discuss the general reasons for resistance to change and give an example of each.
Q5) OD is most often a narrow improvement in technology or operations.
A)True
B)False
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