Organizational Behavior
Final Test Solutions
Course Introduction
Organizational Behavior explores the study of human behavior within professional settings, focusing on the interactions between individuals, teams, and larger organizational structures. The course examines key concepts such as motivation, leadership, group dynamics, organizational culture, communication, power, and decision-making. Through theoretical frameworks and real-world case studies, students learn how to analyze and influence workplace behavior to enhance organizational effectiveness, productivity, and employee well-being.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 9th Edition by Thomas Bateman
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18 Chapters
2471 Verified Questions
2471 Flashcards
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Chapter 1: Managing
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130 Verified Questions
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Sample Questions
Q1) Sometimes the most important innovation isn't the product itself but the way it is delivered.
A)True
B)False
Answer: True
Q2) In managing your career,it is important to know that now,more than ever individuals will be accountable for their actions and for results.
A)True
B)False
Answer: True
Q3) As the founders of the company,Naomi and Yolanda are best described as A)tactical managers.
B)strategic managers.
C)middle-managers.
D)external managers.
E)internal managers.
Answer: B
Q4) Briefly describe each of the four key management functions. Answer: Answers will vary.
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Chapter 2: The External Environment and Organizational Culture
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Which of the following approaches is effective for top management to use to manage the positive corporate culture effectively?
A)Executives must not give too much attention to the mundane details of daily affairs.
B)Executives must allow the organization to develop lofty ideas and visions for the company and then it is up to others in the organization to follow through on these ideas and visions,not the executives.
C)CEOS and other executives should always make choices that contribute to profit even if this means not quite living up to the company's values.
D)Hire and promote employees on the basis of the organization's corporate values.
E)All of the above are effective for top management to use to manage the corporate culture effectively.
Answer: D
Q2) Insurance for a car is a complementary product/service for the car.
A)True
B)False
Answer: True
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Chapter 3: Managerial Decision Making
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144 Flashcards
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Sample Questions
Q1) The final stage in the decision-making process is
A)anticipating the results.
B)diagnosing the problem.
C)evaluating alternatives.
D)criteria analysis.
E)evaluating the decision.
Answer: E
Q2) Satisficing is achieving the best possible outcome.
A)True
B)False
Answer: False
Q3) Many organizational decisions are the result of intensive social interactions,bargaining,and politicking.
A)True
B)False
Answer: True
Q4) Contingency plans are best developed after the decision is made.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Planning and Strategic Management
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142 Flashcards
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Sample Questions
Q1) The three levels of planning are
A)strategic,business and operational.
B)strategic,synergistic and operational.
C)strategic,tactical and operational.
D)visionary,strategic and operational.
E)visionary,business,and detailed.
Q2) List and explain at least five activities that might be involved in an environmental analysis.
Q3) "To be the world's best quick-service restaurant experience" is an example of a(n)
A)strategic vision statement.
B)mission statement.
C)tactical goal.
D)operational goal.
E)divisional goal.
Q4) When using scenario planning,a different contingency plan is attached to each scenario.
A)True
B)False
Q5) Define a strategy map and explain the purpose and various pieces of it.
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Chapter 5: Ethics and Corporate Responsibility
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) The economic responsibility of a business includes satisfying its obligations to investors.
A)True
B)False
Q2) Samantha conforms to the expectations of ethical behavior held by her family and friends.She appears to be at which stage of cognitive moral development according to Kohlberg?
A)Emotional
B)Conventional
C)Principled
D)Preconventional
E)Supportive
Q3) Jimmy Joe seems to prefer which type of ethics program for the company?
A)Associate-based
B)Compliance-based
C)Integrity-based
D)Systems-based
E)Consensus-based
Q4) Describe Kohlberg's model of cognitive moral development.Give an example for each of the stages.
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Chapter 6: International Management
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142 Flashcards
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Sample Questions
Q1) Which country does the text describe as having become an important provider of online computer and software support for the U.S.?
A)Egypt
B)Great Britain
C)India
D)Mexico
E)Taiwan
Q2) Laura,Inc. ,a women's clothing manufacturer is a company that views the entire world as one market and assumes that there are no tangible differences among countries with regard to consumer tastes and preferences.Laura,Inc.illustrates the __________ model of organizational structure.
A)international
B)multinational
C)global
D)transnational
E)intranational model
Q3) Cross-cultural management extends beyond U.S.employees going abroad.
A)True
B)False
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Page 8
Chapter 7: Entrepreneurship
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Identify some of the events and trends currently unfolding in which individuals can potentially spot opportunities.Provide examples.
Q2) When creating a new business one should start with A)an untapped market.
B)a product.
C)a great idea.
D)good timing.
E)social responsibility.
Q3) Natural disasters can provide an attractive opportunity for entrepreneurs.
A)True
B)False
Q4) The tendency of an organization to engage in activities designed to identify and capitalize successfully on opportunities to launch new ventures by entering new or established markets with new or existing goods or services is called
A)entrepreneurial orientation.
B)oligopolistic behavior.
C)cartelism.
D)intrapreneurial separation.
E)spinning-off.
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Chapter 8: Organization Structure
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Division of labor and specialization are not closely related.
A)True
B)False
Q2) Delegation is the assignment of authority and responsibility to a subordinate at a lower level.
A)True
B)False
Q3) Alyssa turned her attention to managing the high information-processing demands that had been steadily increasing for the firm.Which of the following best reflects a technique that her boss could successfully use in this situation?
A)Creating slack resources
B)Practicing continuous improvement
C)Using ISO 9001
D)Increasing his authority
E)Becoming a learning organization
Q4) Delegation means that a person is assigned a task that he or she is supposed to carry out.
A)True
B)False
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Chapter 9: Organizational Agility
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is
A)total quality management.
B)just-in-time control (JIT).
C)ISO 9001.
D)computer-integrated manufacturing (CIM).
E)customer-based integration.
Q2) Because of their size,smaller companies can produce scale economies that can help lower operating costs and generate greater purchasing power.
A)True
B)False
Q3) The strategic triangle includes which three things?
A)Profit,strategy,and employees
B)Control,structure,conduct
C)Customers,corporation,competitors
D)Control,customers,employees
E)Profit,customers,competitors
Q4) Explain the key features in mass customization.
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Chapter 10: Human Resources Management
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Which of the following laws should the company be concerned about having violated in this situation?
A)Age Discrimination in Employment Act
B)WARN Act
C)Fair Labor Standards Act
D)Americans with Disabilities Act
E)Title VII of the Civil Rights Act of 1964
Q2) Validity refers to
A)the qualifications needed for the job.
B)the qualifications of a job candidate.
C)assessment of the accuracy of the selection test.
D)whether a test is legally admissible in court.
E)the consistency of test scores over time.
Q3) The "supply of labor" estimates how many and what types of employees the organization actually will have.
A)True
B)False
Q4) Federal law requires employers to follow the comparable-worth doctrine.
A)True
B)False
Page 12
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Chapter 11: Managing the Diverse Workforce
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130 Flashcards
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Sample Questions
Q1) It is expected that the pace of labor force growth will substantially slow down during the 2006-2016 period.
A)True
B)False
Q2) Briefly explain why employers usually do not hire people with disabilities.To argue against this attitude,give a few reasons why disabled employees should be hired.
Q3) Component 2,as described above is an example of
A)career displacement.
B)support groups.
C)accountability.
D)alternative work arrangements.
E)mentoring.
Q4) Discuss the competitive advantage gained by employing a diverse workforce.
Q5) The traditional American image of diversity has been one of assimilation.
A)True
B)False
Q6) Women make up about 47 percent of the workforce.
A)True
B)False
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Chapter 12: Leadership
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Li's leadership style can be described as
A)trait.
B)behavioral.
C)situational.
D)charismatic.
E)transactional.
Q2) In your second piece of advice,you are referring to which key component for effective developmental experiences?
A)Assessment
B)Challenge
C)Support
D)Enthusiasm
E)Learning
Q3) Which type of power is dominant when a leader utilizes her ability to control punishments?
A)Legitimate power
B)Reward power
C)Coercive power
D)Referent power
E)Expert power
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) Which of the following statements regarding Maslow's need hierarchy is true?
A)It is a complex and altogether accurate theory of motivation.
B)It sensitizes managers to the importance of personal growth.
C)It focuses managers' efforts on behavior inherent in the workplace.
D)Everyone progresses through the levels in hierarchical order.
E)The concept of needs now has little use in most workplaces since today's workers are generally well-satisfied.
Q2) Art Kuene recently took two employees off probation because their performance had greatly improved.This action demonstrates
A)positive reinforcement.
B)negative reinforcement.
C)punishment.
D)extinction.
E)encouragement.
Q3) Growth need strength refers to the number of needs an employee has.
A)True
B)False
Q4) Distinguish between negative reinforcement,punishment and extinction.Provide examples of each.
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Chapter 14: Team-Work
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142 Flashcards
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Sample Questions
Q1) Which of the following describes a self-managed team?
A)Workers are trained to do all or most of the jobs in the unit.
B)Workers rely on management decisions.
C)Workers have multiple immediate supervisors.
D)Workers do not report to anyone.
E)Workers' compensation depends upon their team's profitability.
Q2) Members of quality circles have no authority to make decisions or execute.
A)True
B)False
Q3) A key element of effective teamwork is
A)commitment to a common purpose.
B)adequate compensation.
C)strong interpersonal skills.
D)homogeneity among workers.
E)communication.
Q4) Some customers for the team's products may be inside the organization.
A)True
B)False
Q5) Provide an example of a stabilization relationship.Discuss why assessing working relationships is necessary.
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Chapter 15: Communicating
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Sample Questions
Q1) The memos sent by members of project teams to each other are examples of
A)downward communication.
B)upward communication.
C)horizontal communication.
D)management by objectives.
E)vertical communication.
Q2) Many executives today consider free access to information in all directions to be an organizational imperative,supporting boundaryless organizations.
A)True
B)False
Q3) Which of the following is the communication channel that includes reports and computer files?
A)Written
B)Electronic
C)Oral
D)Downward
E)Upward
Q4) What is "Open-Book Management?" Defend your view of this controversial practice.
Q5) How can a person improve presentation and persuasion skills?
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Chapter 16: Managerial Control
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Sample Questions
Q1) Clan control assumes that the interests of the organization and individuals naturally diverge.
A)True
B)False
Q2) According to Michael Hammer,it is important to carefully select standards that look at entire business processes and identify which actions make those processes succeed.
A)True
B)False
Q3) Chun-Mei has just reviewed a number of indicators of financial control.The one that troubles her indicates that the company may have trouble meeting its short-term financial obligations.Chun-Mei is concerned about A)the profit and loss statement.
B)the profitability ratio.
C)a leverage ratio.
D)the current ratio.
E)the return on investment ratio.
Q4) A master budget includes every activity of the business.
A)True
B)False
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Chapter 17: Managing Technology and Innovation
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118 Flashcards
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Sample Questions
Q1) In this scenario,your manager's role would be described as the A)product champion.
B)executive champion.
C)advising inventor.
D)technical innovator.
E)technical advisor.
Q2) Top Tools learns from the leader in the tool field,Custom Tools.As a technology follower,Top Tools most likely establishes product differentiation by
A)making a different product.
B)pioneering unique products or services.
C)creating new technologies.
D)adapting technologies to fit buyers' needs.
E)Technology followers cannot establish product differentiation due to strict patent restrictions.
Q3) If the innovators are not enthusiastic about a technology,the new technology has serious problems.
A)True
B)False
Q4) Explain the two types of innovation and give examples of each.
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Chapter 18: Creating and Managing Change
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114 Flashcards
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Sample Questions
Q1) To be world class in the management of employees means
A)striving for controlled improvement.
B)using the best and latest knowledge and ideas.
C)having infectious core values.
D)focusing on competition instead of profits.
E)operating at industry standards.
Q2) The belief that things must be either A or B and cannot be both and that only one goal and not another can be attained is referred to as A)black or white.
B)tyranny of the "or."
C)pragmatic or idealistic.
D)genius of the "and."
E)management myopia.
Q3) Change-specific reasons for resistance include self-interest and misunderstanding.
A)True
B)False
Q4) Explain the difference between the "tyranny of the or" and the "genius of the and."
Q5) Explain the 8 steps to leading change.
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