Organizational Behavior
Final Exam Questions
Course Introduction
Organizational Behavior explores the dynamics of individual and group behavior within organizations, examining how people interact, communicate, and work together in professional settings. The course covers key topics such as motivation, leadership, team dynamics, organizational culture, decision-making, conflict resolution, and change management. Through case studies, real-world examples, and applied projects, students gain insights into how behavioral principles can be leveraged to enhance productivity, foster a positive workplace environment, and drive organizational effectiveness.
Recommended Textbook
Organizational Behavior V 1.1 by Talya Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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Sample Questions
Q1) Which of the following is likely to produce an effective organization?
A)A firm that controls its labor costs by limiting training opportunities to only a few employees.
B)A firm that maintains two separate cafeterias for employees; one for executives and managers and one for everyone else.
C)A firm where information is shared on a "need-only" basis.
D)A firm that employs selective hiring practices.
Answer: D
Q2) Flat World Knowledge is improving on the traditional publishing model but is not innovating much.
A)True
B)False
Answer: False
Q3) The three key levels of analysis in organizational behavior are ________,_______________ and _________________.
Answer: individuals,groups,organizations
Q4) Applying ethical principles to situations that arise at work is _________ ___________.
Answer: business ethics
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Chapter 2: Managing Demographic and Cultural Diversity
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168 Flashcards
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Sample Questions
Q1) Research suggests that some employees have a stigma attached to them because they were hired under an affirmative action program.
A)True
B)False
Answer: True
Q2) Research suggests all of the following reasons why individuals with long-term illnesses or those requiring ongoing care seem to be discriminated against EXCEPT A)stereotyping as incapable of performing a job.
B)more likely to be locked into a dead end job.
C)more likely to be employed in jobs with high skill and qualification requirements they do not possess.
D)more likely quit their jobs.
Answer: C
Q3) ____________ refers to the ways in which people are similar or different form each other.
Answer: Diversity
Q4) Demographic traits like race,gender and age are part of _________ diversity.
Answer: surface
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Flashcards
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Sample Questions
Q1) __________ is the degree to which a person is anxious,irritable,aggressive and moody.
A)Neuroticism
B)Extraversion
C)Conscientiousness
D)Openness
Answer: A
Q2) Extraverts are happier in their work situations and perform much more effectively than introverts.
A)True
B)False
Answer: False
Q3) The car was traveling very slowly on the highway in front of Ned.He turned to Sally and said,"This is ridiculous,we are never going to get there on time.That must be a woman driver in front of us!" Ned is engaging in
A)false consensus error.
B)self-fulfilling prophecy.
C)stereotyping.
D)first impressions.
Answer: C
Page 5
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Chapter 4: Individual Attitudes and Behaviors
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Sample Questions
Q1) An _______ is an opinion,belief or feeling about an aspect of the environment.
Q2) An unwritten understanding about what the employee will bring to the work environment and what the company will provide in exchange is called a
Q3) All of the following factors contribute to organizational commitment EXCEPT
A)personality.
B)job characteristics.
C)firm competitiveness in the market.
D)work/life balance.
Q4) In organizations that have a pay for performance system,overall turnover level will be lower.
A)True
B)False
Q5) Which of the following statements about work attitude causes is true?
A)role ambiguity can lead to job dissatisfaction.
B)negative affective disposition leads to higher organizational commitment.
C)stress always leads to job dissatisfaction.
D)using too many skills on the job usually leads to job satisfaction because it increases stress.
Q6) .__________ is unscheduled absences from work.
Page 6
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Chapter 5: Theories of Motivation
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Sample Questions
Q1) Using expectancy theory,describe the thought process a pharmaceutical salesman might go through if his firm has developed a new drug and provides him the option of staying with his previous products or adding the new product to his account.
Q2) You have been hired to replace a very unpopular manager of a marketing department.Department members were especially vocal about how unfair the previous manager was in conducting performance appraisals and allocating merit bonuses.What ideas do you have about being a fair person?
Q3) One effective way of achieving procedural justice is to allow employees a voice in decision making.
A)True
B)False
Q4) Esteem needs are
A)the need to bond with other human beings.
B)the desire to form lasting attachments.
C)the desire to feel important.
D)the freedom from an uncertain future.
Q5) High levels of justice create higher levels of employee commitment.
A)True
B)False
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Chapter 6: Designing a Motivating Work Environment
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Sample Questions
Q1) Chinese employees are more motivated than American employees when the goals set for them are very difficult.
A)True
B)False
Q2) Which of the following statements regarding goal setting and ethics is NOT true?
A)Research shows that teachers who are rewarded for their students' success may give their students answers during tests to improve the test scores.
B)The tendency to behave unethically occurs when employees know they are going to achieve their goals.
C)Employees have two choices when goal accomplishment is rewarded: work hard to reach the goals,or cheat.
D)When a high percentage of a CEO's pay package consists of stock options,companies are more likely to misrepresent the financial situation of the company.
Q3) What is the difference between felt empowerment and structural empowerment?
Q4) Explain when goals are more effective.
Q5) List and define the core job characteristics found in the Hackman and Oldham model.
Q6) How does 360-degree feedback differ from the more traditional form?
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Chapter 7: Managing Stress and Emotions
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Sample Questions
Q1) Role overload is
A)inability to reconcile the demands of one's work and home life.
B)facing contradictory demands at work.
C)having insufficient time and resources to complete a job.
D)vagueness in relation to what job responsibilities are.
Q2) Which is the most stressful job in America as noted in a 2008 Health magazine?
A)miner
B)inner city high school teacher
C)police officer
D)judge
Q3) Which of the following statements regarding work-family conflict is INCORRECT?
A)Work demands and family demands may be incompatible.
B)Escalating stressors are found where stress in one area of life spills over into other parts of life.
C)Work-family conflict is greater for men than for women.
D)Dual career families have created situations where there is no parent who has sole responsibility for childcare or household duties.
Q4) What research findings support an organization's attention to stress management programming?
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Chapter 8: Communication
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Sample Questions
Q1) Communication fulfills three main functions within an organization including _____________,_________________,and ______________.
Q2) In the sentence,"I did not tell the teacher you were cheating," if the word "I" was emphasized by the tone of your voice,what are you implying?
A)Someone else told the teacher you were cheating.
B)I was talking about someone else.
C)I told the teacher you were cheating.
D)I may have implied it.
Q3) Nancy goes to work at her job at the university after the December holiday break.She opens her email and finds 312 emails after her vacation.Nancy is experiencing information overload.
A)True
B)False
Q4) Listening is an art,not a skill,and thus individuals cannot be trained to be better listeners.
A)True
B)False
Q5) Name,describe and provide an example of two barriers to effective communication.
Q6) Define and provide an example of body language.
Page 10
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Chapter 9: Managing Groups and Teams
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Sample Questions
Q1) ____________ groups have a collective identity,share a sense of purpose,work together on meaningful tasks,and establish a structured pattern of communication.
Q2) Michael's group is very cohesive and very committed to the task at hand.What is their likely performance level?
A)low performance
B)high performance if they do not value performance
C)average performance
D)high performance if they value performance
Q3) The difference between a self-managed and self-directed team is that the leader in the self-managed team has less decision-making responsibility.
A)True
B)False
Q4) Describe the three general categories of work team roles and then give an example of each.Describe the nature of each example role given.
Q5) Empowered teams have the responsibility and authority to achieve their goals. A)True
B)False
Q6) There are several types of temporary teams.Describe one such temporary team.
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Chapter 10: Conflict and Negotiations
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Sample Questions
Q1) The avoidance conflict handling style is characterized by high levels of cooperativeness and assertiveness.
A)True
B)False
Q2) Interpersonal conflicts should be centered around individual differences,not ideas,to avoid conflict escalation.
A)True B)False
Q3) The conflict handling style that is uncooperative and unassertive is A)compromise.
B)avoidance.
C)accommodation.
D)competition.
Q4) ___________ is a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.
Q5) The conflict handling style in which people are highly assertive but low on cooperation is _______________.
Q6) Describe the inverted-U relationship that exists between conflict and performance.
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Chapter 11: Making Decisions
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Sample Questions
Q1) What are two basic questions that can be asked to assess the ethics of a decision?
Q2) The insightful or "eureka" moment in the creative decision-making process is the ___________ phase.
Q3) The incubation step in the creative decision-making process is
A)the step where the decision maker consciously thinks about the problem.
B)the step where the decision maker sets the problem aside and does not consciously think of it.
C)the step where the decision maker gains insight into the problem and has a "eureka" moment.
D)the step where the decision maker verifies the feasibility of the solution and implements the decision.
Q4) What is the difference between a programmed and an unprogrammed decision? Given an example of each.
Q5) American managers tend to value quick decision making while Chinese managers favor more reflective decision making.
A)True
B)False
Q6) Describe two decision-making traps and how to avoid them.
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Chapter 12: Leading People Within Organizations
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Sample Questions
Q1) House's path-goal theory is based on equity theory.
A)True
B)False
Q2) In which scenario would directive leadership be most effective?
A)when employees have low role ambiguity
B)when employees have high abilities
C)when employees have an internal locus of control
D)when employees have an external locus of control
Q3) A __________ leader decision-making style leaves employees alone to make a decision.
Q4) Which of the following is not a key trait associated with leadership?
A)High conscientiousness
B)High introversion
C)High intelligence
D)High integrity
Q5) Being anxious,irritable,temperamental and moody is
A)anxiety.
B)neuroticism.
C)anger.
D)aggressiveness.
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Chapter 13: Power and Politics
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Sample Questions
Q1) When individuals feel role ambiguity in their jobs,they feel the organization is more political.
A)True
B)False
Q2) Boundary spanners are people who are linked to the greatest number of people in the organization.
A)True
B)False
Q3) __________ power comes from knowledge and skills such as the long-time employee who knows everything about company history and procedures.
Q4) All of the following are organizational antecedents of political behavior EXCEPT A)expectations of success.
B)role ambiguity.
C)resource scarcity.
D)democratic decision making.
Q5) When an influence target does not wish to comply with the request and either passively or actively repels the influence attempt,the influence attempt response of ____________ is occurring.
Q6) What are some individual antecedents of political behavior?
Page 15
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Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) Which of the following statements regarding the second stage of planned change is INCORRECT?
A)Early success gives change planners credibility.
B)Employees will be stressed; support them.
C)Create big wins because people need to see that things are happening.
D)Ensure that management keeps alert to and deals with obstacles that arise.
Q2) A unionized firm has very formalized structures.
A)True
B)False
Q3) Unity of command is NOT found in what type of organizational structure?
A)functional structure
B)divisional structure
C)boundaryless structure
D)matrix structure
Q4) What is a boundaryless organization?
Q5) Cultures low in uncertainty avoidance are comfortable with change.
A)True
B)False
Q6) ___________ structures are highly formalized and centralized.
Q7) What is a learning organization?
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Chapter 15: Organizational Culture
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Sample Questions
Q1) Cultures that value fairness,supportiveness and respecting individual's rights are
Q2) Which of the following statements regarding organizational culture and its impact on the firm is INCORRECT?
A)Employees become more aware of their organization's culture when they have an opportunity to compare it to that of another firm.
B)Having a culture that fits with the company leads to good company performance,but having a culture that does not fit has no impact.
C)Organizational cultures that are hard to imitate can create a competitive advantage for a firm.
D)Organizational culture is an effective control mechanism for dictating employee behavior.
Q3) Repetitive activities within an organization that have symbolic meaning are called
Q4) Culture is generally resistant to change efforts.
A)True
B)False
Q5) Describe two visual elements of a firm's culture and provide an example of each.
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