Organizational Behavior
Final Exam Questions
Course Introduction
Organizational Behavior explores the dynamics of how individuals, groups, and structures impact behavior within organizations. The course examines key topics such as motivation, leadership, team processes, organizational culture, decision-making, and communication. Through theory, case studies, and practical examples, students develop an understanding of how to foster positive workplace relationships, drive organizational effectiveness, and manage change. Emphasis is placed on applying behavioral science concepts to real-world organizational challenges, equipping students with the skills necessary to analyze and influence behavior at all levels of an organization.
Recommended Textbook
Organizational Behavior An Evidence Based Approach 12th Edition by Fred Luthans
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14 Chapters
1138 Verified Questions
1138 Flashcards
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Page 2
Chapter 1: Introduction to Organizational Behavior: an
Evidence-Based Approach
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) According to social learning,behavior can best be explained in terms of a continuous reciprocal interaction among all of the following determinants EXCEPT:
A) cognitive.
B) behavioral.
C) motivational.
D) environmental.
Answer: C
Q2) Laboratory studies tend to have better external validity than field studies.
A)True
B)False
Answer: False
Q3) Pfeffer and Sutton identified five sources that prevented the implementation and sustainability of the high performance work practices.Identify which is NOT one of the sources.
A) Debilitating fear
B) Destructive internal competition
C) Mindless reliance on precedent
D) Poorly designed and complex hierarchy
Answer: D
Page 3
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Chapter 2: Environmental Context: Globalization, diversity, and Ethics
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Which of the following is true of the way diversity issues are beginning to be treated by organizations today?
A) It is treated primarily as a legal issue.
B) It is a reality to build on to make a stronger enterprise.
C) It is a government enforced cost of doing business.
D) It is an afterthought in the study of organizational behavior.
Answer: B
Q2) This law at first increased the mandatory retirement age from 65 to 70,but was later amended to eliminate an upper age limit completely.
A) Age Discrimination Act of 1978.
B) Age Amendment Act of 1978.
C) Age Abolishment Act of 1978.
D) Age Accountability Act of 1978.
Answer: A
Q3) The foundation and point of departure for creating and effectively managing diversity is the development of a truly multicultural organization.
A)True
B)False
Answer: True
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Chapter 3: Organizational Context: Design and Culture
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) The guidelines on how much work to do,is a part of which of the following characteristics of an organizational culture?
A) Norms
B) Rules
C) Philosophy
D) Organizational climate
Answer: A
Q2) The key challenge for contemporary organizations is to instill and sustain a corporate-wide culture that encourages _____.
A) similar values and beliefs
B) delegation of tasks
C) knowledge sharing
D) projection of a strong brand image
Answer: C
Q3) In horizontal organizations,the primary driver and measure of performance is customer satisfaction,not profits or stock appreciation.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Organizational Context: Reward Systems
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81 Flashcards
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Sample Questions
Q1) When may an organization find it difficult to hire and retain many of their personnel?
A) When the organization seeks to internally train their employees.
B) When the merit pay is not in line with the market rate.
C) When the base pay is not in line with the market rate.
D) When the job requirements include specifications to able to deal with dynamism.
Q2) The _____ bonus is one of the biggest incentives for athletes and upper-level managers.
A) signing
B) profit sharing
C) performance
D) retention
Q3) Bonuses and stock options reward systems are practical only when performance can be easily and objectively measured.
A)True
B)False
Q4) Base pay is often determined by productivity.
A)True
B)False
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Chapter 5: Personality,perception,and Employee Attitudes
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81 Flashcards
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Sample Questions
Q1) Briefly describe the positive impact of conscientiousness.
Q2) A person scoring in which of the following trait would handle customer relations and conflict more effectively?
A) Agreeableness
B) Conscientiousness
C) Emotional stability
D) Openness to experience
Q3) Absolutely no turnover is beneficial to the organization.
A)True
B)False
Q4) The real value of the Big Five to organizational behavior is that it brings back the importance of pre-dispositional traits,and these traits have been clearly shown to relate to job performance.
A)True
B)False
Q5) In the personality theory,the self is a unique product of many interacting parts and may be thought of as a personality viewed from the inside.
A)True
B)False
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Chapter 6: Motivational Needs,processes,and Applications
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Sample Questions
Q1) Maslow did not point out that the esteem needs consist of both self-esteem and esteem from others.He mainly conceded the importance of esteem of others.
A)True
B)False
Q2) Name and explain the elements of motivation.
Q3) The primary disadvantage of job rotation is that after the experience of each new task,the workers want to go back to where they started off from.
A)True
B)False
Q4) Which of the following ascribes a person's behavior to internal factors such as personality traits,motivation,or ability?
A) Dispositional attributes
B) Situational attributes
C) Enhancing attributes
D) Justification attributes
Q5) Task identity refers to job independence.
A)True
B)False
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Chapter 7: Positive Organizational Behavior and Psychological Capital
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85 Flashcards
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Sample Questions
Q1) Which among the following is a valued subjective experience according to Seligman and Csikszentmihalyi?
A) Altruism
B) Perseverance
C) Satisfaction
D) Tolerance
Q2) In the field of positive organizational behavior,which process can contribute to the learning of optimism?
A) Social learning process of modeling
B) Social persuasion
C) Physiological and psychological arousal
D) Mastery experience or performance attainment
Q3) Giving people positive feedback and pointing out their strengths for successfully accomplishing a task does not seem to be processed by most people with as much impact as negative feedback.
A)True
B)False
Q4) Explain the role of personality traits and mood states in emotional processing.
Page 9
Q5) What is meant by the term learned optimism? How can optimism be learned?
Q6) What are the essential criteria of Gardner's multiple intelligence approach?
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Chapter 8: Communication and Decision Making
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Sample Questions
Q1) Briefly explain the conceptual style of decision-making.
Q2) Time is a silent dimension of nonverbal communication.
A)True
B)False
Q3) The informal system of communication has a highly impersonal orientation.
A)True
B)False
Q4) What is paralanguage?
Q5) Creative ideas from both individuals and groups are scarce.
A)True
B)False
Q6) Creative people tend to:
A) have a narrow range of interests.
B) be independent.
C) focus on concrete problems.
D) rely on explicit knowledge.
Q7) What is meant by divergent thinking?
Q8) According to Mintzberg's phases of decision-making,the choice of a solution is made in the selection phase.How is this done?
Q9) Briefly explain the characteristic of effective feedback. Page 11
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Chapter 9: Stress and Conflict
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Sample Questions
Q1) Mike wants to attend his boss's annual charity function as it will give him the opportunity to network with the senior executives of several multinational firms.However,his daughter's ballet recital is on the same day.This is an example of:
A) approach-approach conflict.
B) approach-avoidance conflict.
C) avoidance-negation conflict.
D) avoidance-avoidance conflict.
Q2) How does networking help an individual cope with stress?
Q3) Work and life benefit programs and policies provided by an organization for its employees to combat stress or help prevent it include:
A) part-time work.
B) flexible scheduling.
C) job sharing.
D) limits on distance of business travel.
Q4) In soft bargaining the participants are friends,in hard bargaining they are solvers.
A)True
B)False
Q5) What are some of the physical health concerns that have been linked to stress?
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Chapter 10: Power and Politics
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Sample Questions
Q1) Fabianism is a revolutionary approach to change.
A)True
B)False
Q2) Making an emotional request or proposal that arouses enthusiasm by appealing to your values and ideals or by increasing your confidence that you can do it would be which type of political tactic identified by Yukl and his colleagues?
A) Exchange tactics
B) Upward appeals
C) Inspirational appeals
D) Consultation tactics
Q3) An organization wishes to empower its employees by giving them the authority to make decisions and the resources to get them implemented.Which of the following outcomes can the organization expect?
A) An increase in innovation
B) An unwillingness to cooperate
C) A decrease in the quality of work on account of increased responsibilities
D) Greater distrust
Q4) Explain the term Fabianism.
Q5) Briefly explain the concept of empowerment.
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Chapter 11: Groups and Teams
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Explain the propinquity theory of group formation with an example.What is its drawback?
Q2) What are some informal roles found in work groups?
Q3) Which of the following is an example of synchronous technologies?
A) Videoconferencing
B) Chat rooms
C) Web pages
D) Bulletin boards
Q4) This can occur when the members of the group stress one set of norms while the leader and rules of the formal organization emphasize others.
A) Role ambiguity
B) Frustration
C) Role conflict
D) Groupthink
Q5) Role conflict can occur when an employee is asked to perform a task that conflicts with his/her educational background.
A)True
B)False
Q6) What are some dysfunctions of groups and teams? Briefly define each.
Page 15
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Chapter 12: Behavioral Performance Management
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Sample Questions
Q1) Explain the social learning theory.
Q2) One comprehensive study analysis concludes that in order to succeed,punishment should be used in all of the following manners except:
A) orderly,rational manner.
B) handy outlet for the manager's frustration.
C) with skill.
D) with concern for human dignity.
Q3) One law states that if the behavior is followed by no consequence (neither a positive nor a negative contingent consequence)the behavior will extinguish over time.Identify the law.
A) Extinction principle or law
B) Receding principle or law
C) Law of precedence
D) Law of withdrawal
Q4) The baseline measure may indicate that the problem is much smaller or much bigger than was thought to be the case.
A)True
B)False
Q5) Why is performance feedback considered a major reinforcer? Explain.
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Chapter 13: Effective Leadership Processes
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Sample Questions
Q1) Studies have found that leader directiveness is negatively related to satisfactions and expectancies of associates engaged in ambiguous tasks.
A)True
B)False
Q2) In the Iowa study experiments,which type of leadership climate actually produced the greatest number of aggressive acts from the group?
A) Laissez-faire
B) Authoritarian
C) Democratic
D) Authentic
Q3) Which of the following theories says that leaders treat individual followers differently?
A) Leader-member exchange
B) Contingency theory
C) Trait theory
D) Human relations theory
Q4) Define authentic leadership.
Q5) What are some of the competencies that are related to leadership effectiveness?
Q6) Describe the authentic leadership development process and product.
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Chapter 14: Great Leaders: an Evidenced-Based Approach
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Sample Questions
Q1) Organizations can tie formal reward systems to performance and meet challenges in the long run by just socializing and politicking.
A)True
B)False
Q2) The selling style of leadership:
A) is a high-task,low-relationship style and is effective when followers are at a very low level of maturity.
B) is a low-task,high-relationship style and is effective when followers are on the high side of maturity.
C) is a high-task,high-relationship style and is effective when followers are on the low side of maturity.
D) is a low-task,low-relationship style and is effective when followers are at a very high level of maturity.
Q3) Today,even with the great increase in population,the degree of separation between any two people has been reduced to 4.6.
A)True
B)False
Q4) Define frame alignment.
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