Organizational Behavior Final Exam
Course Introduction
Organizational Behavior explores the dynamics of human behavior within organizational settings, focusing on the individual, group, and structural factors that influence workplace effectiveness and productivity. The course examines key concepts such as motivation, leadership, communication, team dynamics, organizational culture, and change management. By analyzing theoretical frameworks and real-world case studies, students gain insights into how organizational processes impact employee attitudes and behaviors, as well as how to apply strategies for improving organizational performance and fostering a positive work environment.
Recommended Textbook
Understanding and Managing Organizational Behavior 6th Edition by Jennifer M. George
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18 Chapters
3054 Verified Questions
3054 Flashcards
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Page 2
Chapter 1: Introduction to Organizational Behavior
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Most organizations have a similar view about their moral responsibility towards the public and other groups that are directly affected by organizational actions.
A)True
B)False
Answer: False
Q2) Diversity is the result of differences in age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities or disabilities.
A)True
B)False
Answer: True
Q3) Global learning continually takes place as organizations compete worldwide for customers.
A)True
B)False
Answer: True
Q4) What is an organization?
Answer: An organization is defined as a collection of people who work together to achieve individual or organizational goals.
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Page 3
Chapter 2: Individual Differences: Personality and Ability
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) High self-monitors perform well in jobs which require them to interact with different types of people on a regular basis.
A)True
B)False
Answer: True
Q2) "Fitness for duty" performance tests determine if employees ________.
A) are physically fit enough for their job
B) experienced high levels of stress
C) have a history of drug or alcohol abuse
D) can safely perform their job
Answer: D
Q3) A person's personality is really a collection of his or her abilities.
A)True
B)False
Answer: False
Q4) Emotional intelligence is equivalent to cognitive ability.
A)True
B)False
Answer: False
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Chapter 3: Work Values Attitudes and Moods and Emotions
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) Motivator needs are satisfied by all of the following EXCEPT ________.
A) interesting work
B) pleasant surroundings
C) autonomy on the job
D) responsibility
Answer: B
Q2) Moods and emotions are personal convictions about what one should strive for and how one should behave in life.
A)True
B)False
Answer: False
Q3) Briefly describe the discrepancy model of job satisfaction.
Answer: The discrepancy model of job satisfaction is based on a simple idea: To determine how satisfied a worker is with his or her job, and how he or she compares the job to some ideal job. This ideal job could be what one thinks the job should be like, what one expected the job to be like, what one wants from a job, or what one's former job was like. According to the discrepancy model of job satisfaction, when an employee's expectations about the ideal job are high, and when these expectations are not met, he or she will be dissatisfied.
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Page 5
Chapter 4: Perception Attribution and the Management of Diversity
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186 Verified Questions
186 Flashcards
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Sample Questions
Q1) The salience of a target of perception does not affect how it is perceived.
A)True
B)False
Q2) The tendency to take credit for success and avoid blame for failures is known as self-serving attribution.
A)True
B)False
Q3) Individuals who are high on self-monitoring are more likely than individuals who are low on self-monitoring to ________.
A) develop and use stereotypes
B) employ schemas
C) conform to situational norms
D) behave inappropriately
Q4) Primacy effects do not influence the perception and evaluation of long-time members of an organization.
A)True
B)False
Q5) How can employees guard against thinking stereotypically?
Q6) What are schemas and how do they influence the perceptual process?
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Chapter 5: Learning and Creativity
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) In general, employees are more likely to be creative when they are extrinsically motivated.
A)True
B)False
Q2) Which of the following behaviors would OB MOD NOT encourage?
A) attendance
B) helping colleagues
C) sales goals
D) production goals
Q3) Specific rewards are positive reinforcers for a given employee if he or she is willing to perform desired behaviors to get them.
A)True
B)False
Q4) When punishment is used, managers need to be very careful that while eliminating the undesired behavior, they do not create excessive hostility or negative feelings.
A)True
B)False
Q5) Discuss the four sources of self-efficacy identified by Albert Bandura.
Q6) Contrast continuous and partial reinforcement.
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Chapter 6: The Nature of Work Motivation
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151 Flashcards
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Sample Questions
Q1) An employee's perception of overall fairness in his or her organization is called organizational justice.
A)True
B)False
Q2) ________ pertains to the perceived fairness of the treatment employees receive from the distributors of outcomes.
A) Distributive justice
B) Procedural justice
C) Interpersonal justice
D) Informational justice
Q3) Laura has dreamed of playing in a symphony. She practices her instrument everyday and yet year after year, she cannot successfully play the difficult musical piece necessary to try out. This is an example of ________.
A) motivation not equaling performance
B) vicarious learning being of upmost importance
C) motivation being the main factor in performance
D) extrinsic motivation outweighing intrinsic motivation
Q4) Discuss the ways in which equity can be restored.
Q5) Name and define the three central components of expectancy theory.
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Chapter 7: Creating a Motivating Work Setting
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Sample Questions
Q1) Scientific management focuses exclusively on intrinsic motivation and ignores the important role of extrinsic motivation.
A)True
B)False
Q2) George is a mail carrier for the post office. While George enjoys his job and recognizes that he is making an important difference to people's lives, delivering their mail to them, he is bored with his job and wishes that he has more opportunities to learn new things and then use what he learned. George would be happier if he had more ________ in his job.
A) task significance
B) feedback
C) skill variety
D) autonomy
Q3) According to the job characteristics model, satisfaction with the work context is the extent to which an individual wants his or her work to contribute to personal growth, learning, and development.
A)True
B)False
Q4) Discuss the role of the social environment and past behavior on workers.
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Chapter 8: Pay Careers and Changing Employment Relationships
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) In transactional contracts, individuals focus primarily on extrinsic outcomes such as pay.
A)True
B)False
Q2) ________ measures are used primarily when an appraisal focuses on facts and results.
A) Graphic
B) Behavioral
C) Subjective
D) Objective
Q3) In a linear career, a person progresses through a sequence of jobs, and each job entails progress over the prior one in terms of responsibility, skills needed, and so on.
A)True
B)False
Q4) Which of the following BEST describes ethical career practices?
A) making employees feel good even if that means not telling them the truth
B) avoiding discussions with employees on the future even when asked about it
C) informing employees honestly about their future potential with the company
D) hiring an outside contractor to speak with employees about their future
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Chapter 9: Managing Stress and Work Life Balance
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Employee assistance programs are company-sponsored programs that provide employees with counseling and other kinds of professional help to deal with stressors such as ________.
A) potential layoffs and organizational reorganizations
B) alcohol and drug abuse and family problems
C) poor self-esteem and motivation
D) heavy workloads and strict deadlines
Q2) Role negotiation can be used to reduce role conflict, role ambiguity, overload, and underload.
A)True
B)False
Q3) Yoga is growing in popularity as a means to alleviate stress and increase people's ability to concentrate.
A)True
B)False
Q4) Job underload (not having enough work to do) can be the source of job-related stress.
A)True B)False
Q5) List some of the problem-focused coping strategies for organizations.
Page 11
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Chapter 10: The Nature of Work Groups and Teams
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188 Verified Questions
188 Flashcards
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Sample Questions
Q1) Explain the difference between formal and informal work groups.
Q2) Assigning different group members different tasks to accomplish is also known as
A) division of labor
B) task division
C) group split
D) sharing of work
Q3) Role ________ dictate the way members should interact with one another to perform their specific roles.
A) relationships
B) policies
C) negotiations
D) privileges
Q4) A group of men and women of diverse races and cultural origins who possess degrees from a variety of institutions and have different beliefs about the centrality of work in their lives is a homogeneous group.
A)True
B)False
Q5) List four kinds of formal work groups and briefly explain each.
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Chapter 11: Effective Work Groups and Teams
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) An organization's top management team is the team of managers who report to the chief executive officer (CEO).
A)True
B)False
Q2) Mary, Joe, Sue, and Gary are in a group that is attempting to balance the budget. Mary and Sue often stay late to get work done. Gary always puts in a good deal of effort. Joe feels lucky to be in a group of such hard workers because he doesn't have to exert much effort. Joe's behavior exemplifies ________.
A) social loafing
B) socialization
C) sucker effect
D) disorganizational behavior
Q3) Though some ________ within groups is helpful, too much can prevent the fulfillment of objectives.
A) motivation
B) communication
C) deviance
D) cooperation
Q4) What is task interdependence? Describe the three types.
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Chapter 12: Leaders and Leadership
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192 Verified Questions
192 Flashcards
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Sample Questions
Q1) Charismatic leaders are characterized by their ability to ________.
A) provide a vision to organizational members
B) avoid consideration behaviors towards subordinates
C) discourage intellectual activity by subordinates
D) demand admiration from followers
Q2) In the ________ decision-making style, the leader makes the decision without input from subordinates.
A) autocratic
B) democratic
C) consultative
D) delegated
Q3) All successful leaders promote a philosophy that customers should be thought of first, before everything else.
A)True
B)False
Q4) Directive behavior is very similar to consideration.
A)True
B)False
Q5) Discuss the role of situational factors in the trait and behavior approaches to leadership.
Page 14
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Chapter 13: Power, Politics, Conflict, and Negotiation
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) During group meetings, Douglas is never able to discuss his idea for reducing energy usage in the office. He has a detailed, well thought out plan for how to accomplish this. He thinks it is a really great idea that can save the company money. But, within the current context, he does not even have a chance to share his ideas. Douglas should focus his efforts on ________.
A) researching his idea more
B) controlling the agenda
C) finding out how his employees view him
D) asking outside sources to validate his idea
Q2) Formal individual power is the power that stems from a person's position in an organization's hierarchy.
A)True
B)False
Q3) A ________ is an outsider who is skilled in handling bargaining and negotiation.
A) judge
B) middle man
C) field marshal
D) third-party negotiator
Q4) Identify and review three major sources of interpersonal and intergroup conflict.
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Chapter 14: Communicating Effectively in Organizations
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169 Flashcards
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Sample Questions
Q1) Define the term "jargon" and discuss its role in workplace communication.
Q2) Good communication serves all of the following functions in an organization EXCEPT
A) providing knowledge
B) motivating organizational members
C) expressing feelings and emotions
D) ensuring agreement between employees
Q3) Personally addressed written communication BEST helps to ________.
A) provide nonverbal cues
B) promote instantaneous feedback
C) speed up communication
D) encourage the receiver to pay attention to it
Q4) ________ are unofficial bits of information on topics that are important or interesting to an organization's members.
A) Filters
B) Rumors
C) Grapevines
D) Tidbits
Q5) What is linguistic style?
Q6) List the six potential communication barriers in organizations.
Page 16
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Chapter 15: Decision Making and Organizational Learning
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) The only doctor in a small town had a problem. He wanted to see all of the people who needed his care but he did not have enough time in the day to do so. He was especially worried that if he did not see certain patients, they would not be able to afford the doctor in the next town over. His problem is a(n) ________ one.
A) optimal
B) rational
C) ethical
D) financial
Q2) The principal disadvantages of ________ are that it does not allow for group interaction and it can be time consuming.
A) brainstorming.
B) production blocking
C) the nominal group technique
D) the Delphi technique
Q3) Education and experience are at the heart of a shared vision.
A)True
B)False
Q4) Define the two basic types of organizational decisions.
Q5) Define the term heuristic and describe three types of heuristics.
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Chapter 16: Organizational Design and Structure
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179 Verified Questions
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Sample Questions
Q1) If an organization operates in a stable environment using well-understood technology, then there is no pressing need to decentralize decision-making authority.
A)True
B)False
Q2) Briefly explain the relationship between technology and organizational structure.
Q3) Which of the following is NOT produced via continuous-process technology?
A) electricity
B) soft drinks
C) gasoline
D) automobiles
Q4) A regional marketing structure allows organizations to customize products to meet the needs of customers in different world regions.
A)True
B)False
Q5) Functional costs are the costs associated with managing an organization.
A)True
B)False
Q6) Explain how Nike uses the network structure.
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Chapter 17: Organizational Culture and Ethical Behavior
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Sample Questions
Q1) Organizational culture is the set of shared values, beliefs, and norms that influence the way employees think, feel, and behave towards each other and towards people outside of the organization.
A)True
B)False
Q2) How does the founder of an organization influence the organization's initial culture?
Q3) Companies with a bias for action emphasize entrepreneurship and autonomy, and employees are encouraged to take risks.
A)True
B)False
Q4) ________ are the personal moral values that people use to structure their interactions with other people.
A) Societal ethics
B) Business ethics
C) Individual ethics
D) Professional ethics
Q5) Discuss the three sources of organizational ethics.
Q6) Explain the difference between adaptive and inert cultures.
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Chapter 18: Organization Change and Development
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Sample Questions
Q1) Research suggests that one of the main reasons for some organizations' inability to change is organizational inertia.
A)True
B)False
Q2) In Lewin's view, implementing change is a three-step process: unfreezing the organization from its present state, making the change, and refreezing the organization in the new desired state so that its members do not revert to their previous work attitudes and role behaviors.
A)True
B)False
Q3) All of the following are organizational impediments to change EXCEPT ________.
A) mechanistic structure
B) power and conflict
C) uncertainty and insecurity
D) differences in functional orientation
Q4) In a TQM program, the "command and control" model of management must give way to an "advise and support" model.
A)True
B)False
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