Organizational Behavior Final Exam
Course Introduction
Organizational Behavior examines the psychological and sociological processes that influence how individuals, groups, and structures impact behavior within organizations. This course explores the dynamics of motivation, leadership, team functioning, organizational culture, communication, decision-making, and change management. Through theoretical frameworks and real-world case studies, students gain insights into improving workplace effectiveness, fostering a positive organizational climate, and developing strategies to address complex interpersonal and organizational challenges.
Recommended Textbook Fundamentals of Management 7th Edition by
Ricky W. Griffin
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Chapter 1: Understanding the Managers Job
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Sample Questions
Q1) According to McGregor,Theory X typifies negative managerial thinking.
A)True
B)False
Answer: True
Q2) Roberta manages an H&R Block office that prepares personal income tax returns.She is a(n)____________________ manager.
Answer: first-line
Q3) In systems theory,the raw materials,human resources,and financial resources of an organization are examples of
A)inputs.
B)feedback loops.
C)transformation processes.
D)outputs.
E)sources of error.
Answer: A
Q4) An example of a human resource is the stockholder who invests money in a corporation.
A)True
B)False
Answer: False
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Chapter 2: The Environment of Organizations and Managers
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Q1) The values held by an organization's founder or founders are often among the major determinants of corporate culture.
A)True
B)False
Answer: True
Q2) Maquiladoras are an example of what the text refers to as direct investment.
A)True
B)False
Answer: True
Q3) Standards of behavior that guide individual managers in their work are called ___________________________________.
Answer: managerial ethics
Q4) Operation Fast and Furious,making marked guns available to Mexican gangs,was brought to the attention of the media by John Dodson.Dodson was a(n)___________________________________.
Answer: whistle-blower
Q5) Harter Equipment Inc.,a retailer,____________________ Stihl chainsaws made in Germany to the United States.
Answer: imports
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Chapter 3: Planning and Strategic Management
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Q1) If an organization is facing an unexpected disruption or if its current plans are rendered inappropriate by surprising events,then it can still maintain some control by implementing its ____________________ plans.
Answer: contingency
Q2) Most Broadway musicals initially do not advertise because there is a large audience that goes to see shows when they open.Where are they on the product life cycle?
A)Growth
B)Decline
C)Focus
D)Maturity
E)Introduction
Answer: E
Q3) Members of the Armed Forces are required to take annual physical fitness tests.This would be an example of ____________________ and ____________________. or
Answer: rules,regulations regulations,rules
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Chapter 4: Managing Decision Making
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Q1) Use the six steps in the rational model of decision making to show how you arrived at your decision to attend this school.(If you weren't rational,pretend that you were.)
Q2) A Delphi group is a consensus of expert opinion.
A)True
B)False
Q3) Behavioral aspects of decisions include political forces,____________________,escalation of commitment,risk,and ethics.
Q4) The best alternative is the most ____ alternative.
A)efficient
B)controllable
C)profitable
D)effective
E)valid
Q5) Which of the following is NOT an example of an interacting group?
A)Standing committee
B)Delphi group
C)Task force
D)Functional department
E)Ad hoc committee
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Chapter 5: Entrepreneurship and New Venture Management
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Q1) More than any other industry,manufacturing lends itself to big business.
A)True
B)False
Q2) Compare and contrast large and small businesses in terms of innovation,job creation,and new business formation.
Q3) The roles of entrepreneurial firms in our economy are innovation,___________________________________,and importance to large business.
Q4) Which of the following is NOT one of the reasons for new business failure described in your text?
A)Sufficient capital
B)Incompetence
C)Neglect
D)Weak control systems
E)Inexperience
Q5) The risks of starting a new business from scratch are greater than those of buying an existing firm.
A)True
B)False
Q6) If you were an entrepreneur,which industry would you enter? Why? Page 7
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Chapter 6: Organization Structure and Design
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Q1) Choose an organization with which you are familiar.Tell which stage of the organizational life cycle the firm is currently experiencing.Explain why you chose that stage.What challenges will the organization face in the future?
Q2) Giovanna is very competent.She works in a relatively predictable environment.All of her subordinates do the same activity with few problems.This situation would tend to call for
A)a narrow span of management.
B)delegation.
C)a wide span of management.
D)a tall organization.
E)a decentralized organization.
Q3) According to the job characteristics approach,when task significance is high
A)workers do many tasks as part of their job.
B)workers believe the task is important.
C)workers perform a complete portion of the total job.
D)workers have a lot of control over the tasks.
E)All of these.
Q4) Unless someone does laundry naked,they are creating more work while doing the job.Laundry has little ___________________________________.It never ends.
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Chapter 7: Organization Change and Innovation
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Q1) The process of studying a change situation to see which factors will help and which factors will hinder the change process and then trying to eliminate or at least minimize the things that will hinder change is known as ___________________________________ analysis.
Q2) Subaru added the XV model to its line of automobiles.This is an example of ____ change.
A)reactive
B)planned
C)external
D)radical
E)technical
Q3) Describe the types of change that followed 9 / 11 / 2001.Give an example of each.
Q4) Reengineering represents a managerial innovation.
A)True
B)False
Q5) ___________________________________ is an OD technique that involves mediation to resolve problems or conflicts among individuals or groups.
Q6) Name and define the three intrapreneurial roles in large organizations.
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Chapter 8: Managing Human Resources in Organizations
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Q1) Federal employees have fifteen pay grades,and within each grade they have ten steps.This is an example of
A)an individual wage decision.
B)a wage-structure decision.
C)wage discrimination.
D)wage-level decision.
E)an incentive wage.
Q2) Top managers at GE are highly regarded by other companies.They are frequently approached by executive search firms with information about openings at other companies.The managers are examples of
A)temporary workers.
B)emergent workers.
C)task-oriented employees.
D)job-specific employees.
E)knowledge workers.
Q3) ___________________________________ are employees whose contributions to an organization are based on what they know.
Q4) ____________________ is determining the extent to which a selection device is really predictive of future job performance.
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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Q1) Earthlink is interested in achieving name recognition with grassroots America.Its marketing department has developed three possible plans,all of which involve the sponsorship of country music concerts.Using ____ thinking,the manager was able to see that while the performers are all country music singers,each appeals to a different segment of the country music market.
A)differentiated
B)divergent
C)cognitive
D)creative
E)convergent
Q2) People with Type B personalities are not successful.
A)True
B)False
Q3) If an organization acknowledges and supports creative efforts,creativity is likely to grow.
A)True
B)False
Q4) What is a psychological contract? Do people have psychological contracts with their place of worship? If yes,what are they? If no,why not?
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Chapter 10: Managing Employee Motivation and Performance
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Q1) Aiden's goal is to be a millionaire by age thirty.According to goal-setting theory,his behavior is the result of his conscious goals and intentions.
A)True
B)False
Q2) Which of the following motivational strategies is used to provide more autonomy and self-direction to workers?
A)Empowerment
B)Participation
C)OB Mod
D)All of these.
E)Only empowerment and participation.
Q3) Organizational rewards can affect which of the following?
A)Attitudes
B)Behaviors
C)Motivation
D)All of these.
E)None of these.
Q4) Claude works two days a week from his smart phone.He is
Q5) Machiavellianism is similar to the need for ____________________.
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Chapter 11: Leadership and Influence Processes
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Q1) When Pamela Forbes Lieberman took over TruServ,it was on the verge of bankruptcy,with spiraling debt,a top-heavy hierarchy,and outdated management.Now debt and inventory are down,as is payroll expense,and TruServ met SEC filing requirements.Which of the following BEST describes Forbes Lieberman in this role,_____ leader.
A)directive
B)participative
C)transformational
D)supportive
E)task oriented
Q2) Strategic leaders
A)understand the organization.
B)understand the organization's environment.
C)recognize the organization's current alignment with the environment.
D)work to improve the organization's current alignment with the environment.
E)All of these.
Q3) The path-goal theory is the leadership theory that is very closely aligned with the ____________________ theory of motivation.
Q4) A manager might have ____________________ power,but it is more likely to be associated with leadership.
Page 14
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Chapter 12: Communication in Organizations
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Q1) Some people say,"statistics don't lie,people who use statistics lie." Do you agree or disagree? Why?
Q2) Managers around the world agree that communication is one of their most important tasks.
A)True
B)False
Q3) Stewart weighs 350 pounds.When he meets with people he prefers to sit at a table.This is an example of A)body language.
B)inflection and tone.
C)facial expression.
D)images.
E)setting.
Q4) When Ferguson talks,his hands and face move expressively,which is a type of ____________________ communication.
Q5) When is e-mail an inappropriate form of communication?
Q6) Raw figures that represent a single aspect of reality are called ____________________.
Q7) Compare and contrast oral and written communication.
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Chapter 13: Managing Work Groups and Teams
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Q1) The lowest performance results from
A)low cohesiveness and high performance norms.
B)high cohesiveness and high performance norms.
C)high cohesiveness and low performance norms.
D)low performance norms regardless of cohesiveness.
E)None of these.
Q2) When consultants are brought in to evaluate an organization,managers should expect conflict to be A)avoided.
B)controlled.
C)resolved.
D)eliminated.
E)stimulated.
Q3) The standards of behavior that a group accepts for its members are called A)norms.
B)roles. C)rules.
D)customs.
E)values.
Q4) Compare and contrast formal and informal leaders.
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Chapter 14: Basic Elements of Control
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Q1) One purpose of control is to simplify organizations.
A)True
B)False
Q2) Initially California Closets tried to limit employee access to Facebook.However,when Facebook became part of the company communication strategy,CC relented to employee Facebook access.Employees were happy because they thought the restriction was unreasonable.The employees perceived ____.
A)overcontrol.
B)lack of standards.
C)undercontrol.
D)inappropriate focus.
E)lack of accountability.
Q3) A reward system directed at group performance would happen in bureaucratic control.
A)True
B)False
Q4) Structural control can focus on any of the areas involved in implementation of organizational strategy.
A)True
B)False
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Chapter 15: Managing Operations, quality, and Productivity
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Q1) The text notes that what we now call operations management was once called production management and implies that there are several reasons for the change in definition.Which of the following is NOT one of those reasons?
A)The decline in manufacturing in the United States in recent years
B)Changes in manufacturing processes such as the increased use of robots and other computer-based technology
C)The increase in the size and importance of the service sector in the U.S.economy
D)Drastic increases in foreign competition and the subsequent effects it has had on U.S.firms
E)The fact that many of the tools and techniques used in manufacturing can also be used in the service sector
Q2) American companies that use call centers in India are ____________________ that function.
Q3) Virtually everyone agrees that improving service sector productivity is the next major hurdle facing US business.
A)True
B)False
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