Organizational Behavior Final Exam
Course Introduction
Organizational Behavior explores the study of human behavior within organizational settings, examining how individuals, groups, and structures affect and are affected by behavior within organizations. The course covers key concepts such as motivation, leadership, team dynamics, organizational culture, communication, decision-making, and change management. Students will analyze real-world scenarios and case studies to understand how behavioral science principles can be applied to improve organizational effectiveness, foster positive work environments, and enhance individual and group performance. Through reflective activities and collaborative learning, students develop practical skills for managing and influencing behavior in professional settings.
Recommended Textbook
Essentials of Contemporary Management 6th Edition by Gareth Jones
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Page 2
Chapter 1: The Management Process Today
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Sample Questions
Q1) The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its:
A) competitive advantage.
B) strategy.
C) absolute advantage.
D) goal.
E) mission.
Answer: A
Q2) Susan,the CEO of United Group Ltd. ,reviews the performance of her company in the past month's Profit & Loss Statement to determine if the company is on pace to meet the planned sales and profitability goals.Susan is engaged in which of the following managerial functions?
A) Planning
B) Organizing
C) Staffing
D) Controlling
E) Leading
Answer: D
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Page 3
Chapter 2: Values, Attitudes, Emotions, and Culture: The
Manager As a Person
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Sample Questions
Q1) Organizational socialization is the process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively.
A)True
B)False
Answer: True
Q2) As a manager,Nancy is known in the company as a risk-taker and an innovator.Nancy is:
A) high on introversion.
B) low on agreeableness.
C) high on openness to experience.
D) high on negative affectivity.
E) high on conscientiousness.
Answer: C
Q3) Organizational commitment is likely to help managers perform some of their figurehead and spokesperson roles.
A)True
B)False
Answer: TRUE
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Chapter 3: Managing Ethics and Diversity
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Sample Questions
Q1) Customers are stakeholders of an organization,but managers are not.
A)True
B)False
Answer: False
Q2) To help managers and employees make ethical decisions and behave in ways that benefit their stakeholders,they can use four ethical rules or principles to analyze the effects of their business decisions on stakeholders,the: ________________ rules.
A) utilitarian,moral belief,justice,and practical
B) utilitarian,moral rights,justice,and existentialism
C) fairness,moral rights,justice,and practical
D) utilitarian,moral rights,justice,and practical
E) always good,moral rights,justice,and existentialism
Answer: D
Q3) Under the moral rights rule,decisions protect the rights of all stakeholders under any circumstances.
A)True
B)False
Answer: False
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Chapter 4: Managing in the Global Environment
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Sample Questions
Q1) In the North American Free Trade Agreement (NAFTA),what percentage of the tariffs on the goods traded between Mexico,Canada,and the United States were to be abolished by the year 2004?
A) 30 percent
B) 50 percent
C) 70 percent
D) 90 percent
E) 99 percent
Q2) In the United States individualism is highly valued,and in Korea and Japan individuals are expected to conform to group expectations.In the context of the general environment,this is an example of a(n)__________________ force.
A) demographic
B) power distance
C) sociocultural
D) individual
E) political
Q3) All societies are substantially the same in social structure.
A)True
B)False
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Page 6
Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
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Sample Questions
Q1) A group of managers meets face-to-face and generates and debates a wide variety of alternatives from which to make a decision.What is this process of decision making called?
A) Delphi technique
B) Dialectical inquiry
C) Brainstorming
D) Nominal group technique
E) Programmed decision making
Q2) Group creativity can be increased by using brainstorming techniques.
A)True
B)False
Q3) The concept of isolating intrapreneurs so that they become so intensely involved in a project,and as a result,the development time of new products is relatively brief and the quality of the final product is enhanced,is known as ______________.
A) product champion
B) innovator
C) devil's advocate
D) satisficer
E) skunkworks
Page 7
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Chapter 6: Planning, Strategy, and Competitive Advantage
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Sample Questions
Q1) Planning takes place at the corporate level and the business level of an organization,but not at the functional level of an organization.
A)True
B)False
Q2) The industries and national markets an organization intends to compete in and the reasons why are specified in a company's _____________-level strategy.
A) divisional
B) departmental
C) functional
D) corporate
E) business
Q3) The divisions of an organization exist at the functional level of the organization.
A)True
B)False
Q4) An intermediate-term plan has a time horizon between five and ten years.
A)True
B)False
Q5) Explain a SWOT analysis.Describe briefly the steps involved in a SWOT analysis.
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Chapter 7: Designing Organizational Structure
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Sample Questions
Q1) Too much decentralization has disadvantages for an organization.
A)True
B)False
Q2) Using a market structure,managers place each distinct product line or business in its own self-contained division.
A)True
B)False
Q3) Which of the following is often known as the ad hoc committee?
A) Functional team
B) Cross-functional team
C) Managers with liaison roles
D) Managers with integrating roles
E) Task force
Q4) Organizations can keep their hierarchy flat by:
A) decreasing the span of control.
B) increasing the number of levels of management.
C) decentralizing authority.
D) centralizing authority.
E) decreasing autonomy.
Q5) Define strategic alliance and network structure.Also,discuss their usage.
Page 9
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Chapter 8: Control, Change, and Entrepreneurship
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Sample Questions
Q1) The managers of Foodex,a fast food restaurant,record outputs on a daily basis by counting how many customers their employees serve,the time each transaction takes,and how much money each customer spends every day.With reference to the control process,the managers of Foodex are:
A) establishing the standards of performance.
B) measuring the actual level of performance of employees.
C) comparing the actual performance against chosen standards of performance.
D) evaluating the result of the set standards.
E) initiating corrective actions.
Q2) Control by means of a comprehensive system of rules and standard operating procedures that shape and regulate the behavior of divisions,functions,and individuals is known as bureaucratic control.
A)True B)False
Q3) Top-down change is more gradual and evolutionary than a bottom-up change. A)True B)False
Q4) Entrepreneurship ends once a new business has been founded. A)True B)False
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Chapter 9: Motivation
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Sample Questions
Q1) Leo Motors bases a worker's pay on the number of units of output of the worker.This is called a piece-rate pay program.
A)True
B)False
Q2) In Herzberg's theory,needs that are related to the physical and psychological context in which the work is performed are known as motivator needs.
A)True
B)False
Q3) Explain what is meant by a "merit pay plan" and discuss its possible advantages and disadvantages within an organization.
Q4) Discuss the pros and cons of using punishment.If managers use punishment,how should they minimize the negative side effects?
Q5) The need for recognition is the extent to which an individual is concerned about establishing and maintaining good interpersonal relations,being liked,and having the people around him/her get along with each other.
A)True
B)False
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Chapter 10: Leaders and Leadership
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Sample Questions
Q1) Contingency models of leadership take into account the context within which the manager acts.
A)True
B)False
Q2) Susan manages a large factory,and as a result,she has the right to punish subordinates,which stems from her ______________ power.
A) reward
B) legitimate
C) referent
D) expert
E) coercive
Q3) Explain with examples what the "behavior model" of leadership is.
Q4) When a leader assigns work to a subordinate and makes sure that the work gets done acceptably,the leader is engaging in:
A) empowerment.
B) initiating structure.
C) consideration.
D) relationship-oriented behavior.
E) expert power.
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Chapter 11: Effective Team Management
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Sample Questions
Q1) In general,higher group cohesiveness is associated with:
A) large groups.
B) similarity among group members.
C) high organizational identity.
D) decreasing groupthink.
E) greater deviance.
Q2) A manager of a group encourages members of the group to take on additional responsibilities as they see the need.This is an example of:
A) group polarization.
B) role making.
C) synergy.
D) virtual teamwork.
E) groupthink.
Q3) Generally,groups must "storm" before they can "form."
A)True
B)False
Q4) A team can be cross-functional though the members belong to different departments.
A)True
B)False
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Chapter 12: Building and Managing Human Resources
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Sample Questions
Q1) In general,unstructured job interviews work better than structured job interviews in the selection process of organizations.
A)True
B)False
Q2) Discuss the most important ways in which performance appraisal and feedback contribute to the effective management of human resources within an organization.
Q3) A job applicant seeking a position in an organization is asked to furnish written letters from former supervisors about the quality of his work performance.This is known as:
A) structured interviewing.
B) unstructured interviewing.
C) personality testing.
D) ability testing.
E) reference checking.
Q4) Title VII of the 1964 Civil Rights Act prohibits discrimination in hiring,but not in working conditions.
A)True
B)False
Q5) Describe collective bargaining.
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Chapter 13: Communication and Information Technology Management
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Sample Questions
Q1) A system that is used to acquire,organize,store,manipulate,and transmit information is known as an operating system.
A)True
B)False
Q2) Discuss the advantages of face-to-face communication.Is it always the best medium of communication?
Q3) A decision support system gives managers a model-building capability and so provides them with the ability to manipulate information in a variety of ways.
A)True
B)False
Q4) The form of communication which is the lowest in information richness is
A) face-to-face communication
B) videoconferencing
C) management by wandering around
D) telephone conversation
E) impersonal written communication
Q5) What are some of the forms of e-mail abuse? What can managers do to avoid this?
Q6) Discuss the meaning of a "decision support system".
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Chapter 14: Operations Management: Managing Vital
Operations and Processes
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Sample Questions
Q1) Management writers recommend that an organization should define its business in terms of its:
A) technology.
B) number of employees.
C) product mix.
D) geographical locations.
E) customer needs.
Q2) With a self-managed work team,____________.
A) the typical team consists of 5 to 10 members
B) each member specializes in any one area of work
C) members are part of a flexible workforce
D) team members delegate responsibility to supervisors
E) a tall organizational hierarchy is created
Q3) The measure of the efficiency of a specific unit of an organization is called its:
A) efficiency ratio.
B) partial productivity.
C) total factor productivity.
D) labor productivity.
E) sales productivity.
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