Organizational Behavior Exam Solutions
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures influence behavior within organizations. This course examines key topics such as motivation, leadership, team dynamics, organizational culture, communication, decision-making, power, and conflict management. Students will analyze real-world cases and theoretical frameworks to understand how behavioral science can be applied to improve organizational effectiveness and employee well-being. By developing critical thinking and interpersonal skills, students are prepared to navigate and positively impact contemporary workplace environments.
Recommended Textbook
Business Ethics Ethical Decision Making and Cases 11th Edition by O. C. Ferrell
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12 Chapters
606 Verified Questions
606 Flashcards
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Page 2
Chapter 1: The Importance of Business Ethics
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Which of the following statements about the Federal Sentencing Guidelines for Organizations is false?
A)They use a routine mechanical approach that forces all firms to use the same means to avert serious penalties.
B)They strive to prevent misconduct.
C)They encourage companies to develop standards and procedures capable of detecting and preventing misconduct.
D)They utilize a carrot and stick approach by taking preventive action against misconduct.
E)They encourage the appointment of high-level personnel responsible for oversight of the compliance program.
Answer: A
Q2) The Consumers' Bill of Rights developed by John F.Kennedy ?maintains that consumers have the right to safety,the right to be heard,the right to free speech,and the right to choose.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Stakeholder Relationships, Social Responsibility, and Corporate Governance
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) A broader view of social responsibility?
A)views customers as the most important stakeholder.
B)takes into account a shareholder orientation.
C)prioritizes all stakeholders the same way.
D)considers the long-term welfare of society.
E)emphasizes adherence to law as the highest priority.
Answer: D
Q2) Stakeholders' power over businesses stems from their
A)ability to withdraw or withhold resources.
B)ability to generate profits.
C)media impact.
D)political influence.
E)stock ownership.
Answer: A
Q3) Ethics and social responsibility can be used interchangeably.?
A)True
B)False
Answer: False
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Chapter 3: Emerging Business Ethics Issues
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) An activity is probably ethical if it
A)is approved of by most individuals in the organization and is customary in the industry.
B)is approved of by no one in the organization, but has been carried out in the industry before.
C)is customary in the industry.
D)does not violate any laws.
E)does not make consumers feel cheated, deceived, or manipulated.
Answer: A
Q2) Abusive or intimidating behavior is the most common ethical problem for employees.Which of the following is not related to this concept?
A)Physical threats
B)False accusations
C)Being annoying
D)Profanity
E)Performance probation
Answer: E
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Page 5
Chapter 4: The Institutionalization of Business Ethics
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51 Verified Questions
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Sample Questions
Q1) Sarbanes-Oxley is considered to be the most sweeping financial overhaul of the regulatory system since the Great Depression.?
A)True
B)False
Q2) Which of the following acts exempted the insurance industry from antitrust legislation?
A)Equal Pay Act of 1963
B)Civil Rights Act of 1964
C)McCarran-Ferguson Act of 1944
D)Sherman Antitrust Act of 1890
E)Occupational Safety and Health Act of 1970
Q3) According to the text,the opinions of society,as expressed through legislation,can change over time,and different courts and government legislatures may take different views about the acceptability of specific business activities.Why is this so?
Q4) In 25 the Supreme Court ruled that the federal sentencing guidelines were not mandatory but should serve only as recommendations judges should use in their decisions.?
A)True
B)False
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Chapter 5: Ethical Decision Making
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57 Verified Questions
57 Flashcards
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Sample Questions
Q1) External and internal rewards relate to which part of the ethical decision-making framework?
A)Individual factors
B)Significant others
C)Cognitive moral development
D)Obedience to authority
E)Opportunity
Q2) For people who begin the value shift that leads to unethical decisions,which of the following is not a usual justification to reduce and eliminate guilt?
A)I need a paycheck and can't afford to quit right now.
B)Those around me are doing it so why shouldn't I?
C)If I don't do this, I might not be able to get a good reference from my boss when I leave.
D)If I don't do this, I might never be promoted.
E)This is in keeping with my personal morals and the code of conduct, so it is okay.
Q3) Discuss,with examples,at least three ways that opportunity can affect the decision making process.
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Chapter 6: Individual Factors: Moral Philosophies and Values
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Sample Questions
Q1) A person who offers a facilitation payment in order to secure a contract that will keep her company from going bankrupt and laying off hundreds of employees may be a(n)________ because she is trying to secure the greatest good for the greatest number of people.
A)egoist.
B)deontologist.
C)utilitarian.
D)relativist.
E)humanitarian.
Q2) An individual who defines what is right by considering his/her duty to society,not just to other specific people,is in which of Kohlberg's stages of cognitive moral development?
A)Punishment and obedience
B)Individual instrumental purpose and exchange
C)Mutual interpersonal expectations, relationships, and conformity
D)Social system and conscience maintenance
E)Prior rights, social contract, or utility
Q3) What is white collar crime and why has it become such a widespread problem?
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Page 8
Chapter 7: Organizational Factors: The Role of Ethical
Culture and Relationships
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52 Flashcards
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Sample Questions
Q1) An organization that delegates decision-making authority as far down the chain of command as possible and has relatively few formal rules is
A)centralized.
B)decentralized.
C)unethical.
D)tall.
E)ethical.
Q2) Which of the following statements about power is true?
A)The five bases of power are mutually exclusive.
B)People generally use only one base of power to effect change in others.
C)Expert power exists when one person takes actions that will lead that person and others to achieve their mutual objectives.
D)Power can be used to motivate individuals ethically or unethically.
E)The use of power is unethical.
Q3) Describe the four organizational cultures and provide a company example of each organizational culture.
Q4) A ?cultural audit can be performed internally within the organization.
A)True
B)False
9
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Chapter 8: Developing an Effective Ethics Program
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Sample Questions
Q1) Top managers tend to focus on _____ because their jobs and personal identity are often connected to quarterly returns.
A)financial performance
B)employee satisfaction
C)ethical performance
D)the board of directors' recommendations
E)adherence to the code of conduct
Q2) What is a major problem organizations tend to have when implementing organizational ethics program?
A)They fail to adopt formal corporate codes of ethics.
B)The government's requirements for ethics programs are too ambiguous.
C)Wall Street investors demand that companies take illegal action to increase profits.
D)Financial problems make ethical conduct impossible to pursue.
E)Top managers don't integrate codes, values, and standards into their firms' corporate cultures.
Q3) How can ethical dilemmas and behavioral simulations help employees make more ethical decisions?
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10
Chapter 9: Managing and Controlling Ethics Programs
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Sample Questions
Q1) __________ is a management system that focuses on all of the elements that contribute to organizational performance and success.
A)The Global Reporting Initiative
B)Process controls
C)Six Sigma
D)The Balanced Scorecard
E)The triple bottom line
Q2) Because ethics and social audits are _____,there are few standards that a company can apply with regard to reporting frequency,disclosure requirements,and remedial actions that it should take in response to results.
A)not necessary
B)expensive
C)required by law
D)mandatory
E)voluntary
Q3) An ethics audit should be conducted regularly.
A)True
B)False
Q4) Explain the benefits and risks of ethics auditing.
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Chapter 1: Globalization of Ethical Decision Making
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55 Flashcards
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Sample Questions
Q1) _____ identified four cultural dimensions that can have a profound impact on the business environment: individualism/collectivism,power distance,uncertainty avoidance,and masculinity/femininity.
A)Milton Friedman
B)Abraham Maslow
C)Adam Smith
D)Geert Hofstede
E)John Maynard Keynes
Q2) _____ assumes that humans may not act rationally because of genetics,learned behavior,and rules of thumb.
A)Rational economics
B)Socialism
C)Cultural relativism
D)National culture
E)Behavioral economics
Q3) Behavioral economics assumes that humans act independently on the basis of full and relevant information.?
A)True
B)False
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Page 12
Chapter 11: Ethical Leadership
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57 Flashcards
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Sample Questions
Q1) _____ provide(s)important guidelines for employees on how to act in different situations.
A)Leader-exchange theory
B)Small group communication
C)Interpersonal communication
D)Codes of ethics
E)Leader-follower congruence
Q2) A _____-based culture encourages employees to express concerns,bring up ethical issues,and take a proactive approach toward resolving conflicts.
A)Values
B)Profits
C)Consumers
D)Shareholders
E)Stakeholders
Q3) Describe and differentiate between a compliance-based approach and an integrity-based approach to leadership.Which approach is preferred?Justify your response.
Q4) Discuss the role of leadership in understanding and executing ethical decision making in organizations.
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Chapter 12: Sustainability: Ethical and Social Responsibility
Dimensions
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41 Verified Questions
41 Flashcards
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Sample Questions
Q1) The Clean Water Act makes it illegal for anyone to discharge any pollutant from a point source directly into navigable waters without a ___________.
A)good reason
B)direct order
C)permit
D)inspector present
E)limit
Q2) Which option includes the assessment and improvement of business strategies,economic sectors,work practices,technologies,and lifestyles while maintaining the natural environment?
A)Competitive advantage
B)Marketing
C)Sustainability
D)Greenwashing
E)Risk analysis
Q3) Recycling is the reprocessing of materials,especially steel,aluminum,paper,glass,rubber,and some plastics,for reuse.
A)True
B)False
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