Organizational Behavior Exam Solutions
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures affect behavior within organizations. The course addresses key topics such as motivation, leadership, teamwork, communication, organizational culture, and decision-making processes. It emphasizes the application of behavioral science concepts to improve workplace productivity and employee satisfaction, offering students insights for managing change, resolving conflicts, and fostering a positive organizational environment. Through case studies, discussions, and practical examples, students develop the analytical and interpersonal skills necessary to understand and influence workplace dynamics effectively.
Recommended Textbook
Organizational Behavior 8th Edition by Steven McShane
Available Study Resources on Quizplus
15 Chapters
2830 Verified Questions
2830 Flashcards
Source URL: https://quizplus.com/study-set/2646
Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
Available Study Resources on Quizplus for this Chatper
161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/52789
Sample Questions
Q1) Comment on the accuracy of the following statement: 'Without employees,an organization has no organizational memory.'
Answer: This statement is generally FALSE: An organization's memory may be embedded in systems and structures,not just the brain cells of employees.Certainly,a considerable amount of memory would be lost if employees suddenly disappeared,but some knowledge remains through structural capital.For example,knowledge is embedded in the company's physical layout,its documentation,the design of its products and so forth.Of course,it is necessary to have employees transform their human capital into structural capital.But once it is embedded in structural capital,some knowledge exists without employees.
Q2) Virtual work:
A)is more common in Canada than in the United States.
B)occurs when job applicants are asked to pretend they are performing the job in the interview setting in order to determine their ability to perform that work.
C)tends to improve an employee's social involvement in the organization.
D)can potentially reduce employee stress.
E)None of the answers apply.
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Individual Behavior, Personality, and Values
Available Study Resources on Quizplus for this Chatper
193 Verified Questions
193 Flashcards
Source URL: https://quizplus.com/quiz/52782
Sample Questions
Q1) All technical employees at a paper mill take a course on how to operate a new paper-rolling machine.This course will improve job performance mainly by altering employee:
A)aptitudes
B)role perceptions
C)motivation
D)organizational citizenship
E)learned capabilities
Answer: E
Q2) People arrange values into a needs hierarchy.
A)True
B)False
Answer: False
Q3) Motivation affects a person's ______________ of voluntary behaviour.
A)direction,intensity,and persistence.
B)antecedents,consequences and reinforcers.
C)size,shape and weight.
D)aptitudes,abilities,and competencies.
E)agreeableness,locus of control,and ethical sensitivity.
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Perceiving Ourselves and Others in Organizations
Available Study Resources on Quizplus for this Chatper
197 Verified Questions
197 Flashcards
Source URL: https://quizplus.com/quiz/52781
Sample Questions
Q1) The halo effect occurs when one characteristic of a person shapes our general impression of that person which,in turn,biases our perceptions about the other characteristics of that person.
A)True
B)False
Answer: True
Q2) The capacity to empathize with other cultures is an important characteristic of global mindset.
A)True
B)False
Answer: True
Q3) We can eliminate the activation of stereotyping by choosing to ignore stereotypic information.
A)True
B)False
Answer: False
Q4) Attribution theory mainly explains the selective attention process.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Workplace Emotions, Attitudes, and Stress
Available Study Resources on Quizplus for this Chatper
248 Verified Questions
248 Flashcards
Source URL: https://quizplus.com/quiz/52780
Sample Questions
Q1) Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:
A)eustress.
B)job burnout.
C)hypertension.
D)low motivation.
E)workaholism.
Q2) Individuals with high emotional stability cope more successfully in the face of significant change,adversity,or risk.
A)True
B)False
Q3) There are three stages in the job burnout process.
A)True
B)False
Q4) The highest level of emotional intelligence is:
A)self-awareness.
B)affective.
C)organizational comprehension.
D)behavioural intentions.
E)None of the answers apply.
Q5) Explain how an employee's attitudes might be affected by cognitive dissonance.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Foundations of Employee Motivation
Available Study Resources on Quizplus for this Chatper
250 Verified Questions
250 Flashcards
Source URL: https://quizplus.com/quiz/52779
Sample Questions
Q1) Which of these statements about behaviour modification is FALSE?
A)Behaviour modification's behaviourist approach has lost favour among academics and practitioners.
B)Behaviour modification programs are sometimes viewed as a form of gambling.
C)Behaviour modification reinforcers tend to become too strong over time.
D)Behaviour modification focuses on behaviour rather than human thoughts.
E)Behaviour modification programs must run infrequently and only for short durations.
Q2) Punishment is the same negative reinforcement.
A)True
B)False
Q3) Which of these theories states that we are motivated by several needs,but the strongest source is the lowest unsatisfied need?
A)Four-drive theory
B)Needs hierarchy theory
C)Equity theory
D)Distributive justice theory
E)Learned needs theory
Q4) Why is it such a challenge for employers to maintain feelings of equity among employees?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Applied Performance Practices
Available Study Resources on Quizplus for this Chatper
180 Verified Questions
180 Flashcards
Source URL: https://quizplus.com/quiz/52778
Sample Questions
Q1) Increasing the core job characteristics will not increase employee motivation for those who lack the required skills.
A)True
B)False
Q2) Which of the following is NOT a component of empowerment?
A)Impact
B)Meaning
C)Mental imagery
D)Self-determination
E)Competence
Q3) Job specialization increases training costs and makes it more difficult for companies to match employee aptitudes to jobs for which they are best suited.
A)True
B)False
Q4) People with a high power distance give money a low priority in their lives.
A)True
B)False
Q5) Compare and contrast gainsharing with employee share ownership plans.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Decision Making and Creativity
Available Study Resources on Quizplus for this Chatper
173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/52777
Sample Questions
Q1) As director of new projects,you have just learned that cash flow problems have forced your organization to cut back product-development activities.This means that two of the eight projects currently being developed must be terminated,along with the employees working on those projects (about 25 per cent of employees in your unit).You have a good knowledge of these projects as well as the performance and seniority of employees who work in your unit.While some projects clearly have a high chance of success,the long-term potential of a couple of them is unknown.Identify the best level of employee involvement in this situation and describe three factors (contingencies)that support this level of involvement.
Q2) After Crispy Foods Ltd.had poured millions of dollars into the development of a new machine-made potato chip,the Board of Directors of the food-processing firm fired the CEO who had proposed and championed the product's development.The new CEO's first task is to find out why this monumental waste of money had occurred and how it can be prevented in the future.Describe two possible ways that the new CEO at Crispy Foods Ltd.can prevent or minimize this escalation of commitment in the future.Your answer must refer to this specific incident.
Q3) Intuition is based on well-grounded mental models.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Team Dynamics
Available Study Resources on Quizplus for this Chatper
257 Verified Questions
257 Flashcards
Source URL: https://quizplus.com/quiz/52776
Sample Questions
Q1) Several customer service teams in your organization have dysfunctional norms in which they don't pro-actively ask clients whether they would like to try certain new services.If you were given the opportunity to form a new customer service team,which of the following would remove or avoid forming this dysfunctional norm?
A)Soon after the team members are selected,you clearly state the norm that team members should pro-actively ask clients to consider other services.
B)You select employees who do not accept the dysfunctional norm.
C)You introduce a team-based reward system that explicitly discourages the dysfunctional norm.
D)If team members are regularly forgetting to ask clients to consider other services,then you would explicitly talk to them about the problems and dangers of this dysfunctional norm.
E)All of these actions would remove or avoid forming this dysfunctional norm.
Q2) Communicating,comforting and conflict resolution are task related characteristics of effective team members.
A)True
B)False
Q3) Describe the distinctive features of a typical self-directed team.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Communicating in Teams and Organizations
Available Study Resources on Quizplus for this Chatper
167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/52775
Sample Questions
Q1) Which of these statements about nonverbal communication is FALSE?
A)In conversations,more information is usually communicated nonverbally than verbally.
B)Nonverbal communication is less rule-bound than is verbal communication.
C)Nonverbal communication is usually more carefully thought out than is verbal communication.
D)Nonverbal communication plays a major role in emotional labour.
E)Emotional contagion is transmitted mainly through nonverbal communication.
Q2) Which of the following activities helps us to cope with information overload?
A)Working longer hours
B)Learning to read faster
C)Improving our time management
D)Scanning through documents more efficiently
E)All of these help us to cope with information overload.
Q3) One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.
A)True
B)False
Q4) Should companies try to eliminate grapevine communication? Explain your answer.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Power and Influence in the Workplace
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/52788
Sample Questions
Q1) A 360-degree feedback system gives employees which source of power over their bosses?
A)Referent
B)Reward
C)Legitimate
D)Expert
E)360-degree feedback is not a source of power for employees over their bosses
Q2) Your team has been put in charge of a major project involving a client.Although the organization has many clients,this is the largest source of revenue and affects the work of several other teams in the organization.The project requires continuous involvement with the client,so any problems with the client are immediately felt by others in the organization.According to the model of power,your team has:
A)very little power in the organization
B)a high degree of centrality
C)a high degree of substitutability
D)a low level of visibility
E)a lot of referent power
Q3) Which types of people are more likely to engage in organizational politics?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Conflict and Negotiation in the Workplace
Available Study Resources on Quizplus for this Chatper
164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/52787
Sample Questions
Q1) Two departmental managers are most likely to experience conflict with each other when they _____________ communicate with each other and their two departments have _____________ interdependence.
A)frequently; high
B)seldom; low
C)seldom; high
D)frequently; low
E)Communication and interdependence do not affect conflict between departments.
Q2) A win-win orientation exists when a person or team believes that:
A)one party necessarily loses if the other gains,so a forcing style should be applied.
B)a combination of all interpersonal styles of conflict management must be applied to reach a mutually beneficial solution.
C)a mutually beneficial solution may be found if both parties apply a collaborative orientation.
D)both parties must apply a yielding interpersonal style to resolve the conflict effectively.
E)None of these statements apply to a win-win orientation.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Leadership in Organizational Settings
Available Study Resources on Quizplus for this Chatper
157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/52786
Sample Questions
Q1) Path-goal theory argues that:
A)leadership is relatively unimportant in organizations.
B)participative leadership is the most effective style of leadership.
C)supportive leadership is best where the employee's job is highly satisfying.
D)great leaders are born,not made.
E)the most effective leader behaviour depends on the situation.
Q2) Which leadership theory explicitly argues that people have a preferred leadership style based on their personality,so organizations should move leaders into situations that fit their preferred style?
A)Path-goal theory.
B)Transformational leadership.
C)Implicit leadership perspective.
D)Leadership competencies perspective.
E)Fiedler's contingency model of leadership.
Q3) The concept of transactional leadership is plagued with a confusing and sometimes conflicting array of definitions and measures.
A)True
B)False
Q4) Are transformational leaders charismatic leaders?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Designing Organizational Structures
Available Study Resources on Quizplus for this Chatper
167 Verified Questions
167 Flashcards
Source URL: https://quizplus.com/quiz/52785
Sample Questions
Q1) Functional structures tend to have higher dysfunctional conflict and poorer coordination across units than other forms of departmentalization.
A)True
B)False
Q2) Some types of matrix structure overlay a functional structure with:
A)a network structure.
B)project teams.
C)a simple structure.
D)a mechanistic structure.
E)another functional structure.
Q3) Larger organizations tend to:
A)make greater use of standardization than do smaller firms.
B)have similar structures to smaller organizations.
C)operate without any form of departmentalization for long periods of time.
D)have all of these characteristics.
E)have none of these characteristics.
Q4) Organizations tend to become less formalized as they age and grow in number of employees.
A)True
B)False
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Organizational Culture
Available Study Resources on Quizplus for this Chatper
183 Verified Questions
183 Flashcards
Source URL: https://quizplus.com/quiz/52784
Sample Questions
Q1) Subcultures are groups of employees whose values are opposed to the organization's dominant values.
A)True
B)False
Q2) In corporate cults,the culture is so strong that it focuses employees so much on one mental model that they may fail to see issues from different perspectives.
A)True
B)False
Q3) Acme Corp.is planning to acquire Beta Corp.,which operates in a different industry.Acme's culture is entrepreneurial and fast paced,whereas Beta employees value slow,deliberate decision making by consensus.Which merger strategy would you recommend to minimize culture shock when Acme acquires Beta? Explain your answer.
Q4) The attraction-selection-attrition (ASA)theory explains why companies are able to attract,and select people who fit the culture,but later on have difficulty forcing them out.
A)True
B)False
Q5) conditions or events that potentially weaken an organization's dominant culture.
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Organizational Change
Available Study Resources on Quizplus for this Chatper
155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/52783
Sample Questions
Q1) Employee resistance to change most often takes the form of overt work behaviours.
A)True
B)False
Q2) Transformational leaders are agents of change.
A)True
B)False
Q3) The highest priority and first strategy required for any organizational change is to:
A)fire several senior executives in the organization.
B)introduce stress management counseling.
C)train employees who do not possess the skills required under the new conditions.
D)communicate the need for change and keep employees informed about what they can expect from the change effort.
E)negotiate a new set of relations among those who will clearly lose out from the change.
Q4) In most situations transformational leaders are the primary agents of change.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17