Organizational Behavior Exam Solutions
Course Introduction
Organizational Behavior explores the dynamics of how individuals, groups, and structures impact behavior within organizations. The course examines foundational theories and real-world practices in motivation, leadership, team dynamics, communication, decision-making, organizational culture, and change management. Through case studies and interactive activities, students analyze and apply strategies to improve workplace effectiveness, foster a positive organizational climate, and navigate complex interpersonal and organizational challenges. This course equips students with the analytical tools to understand and influence behavior in a variety of organizational contexts.
Recommended Textbook
Problem Solving and Decision Making Illustrated Course Guides 2nd Edition by Jeff Butterfield
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5 Chapters
230 Verified Questions
230 Flashcards
Source URL: https://quizplus.com/study-set/686 Page 2
Chapter 1: Identifying and Defining Problems
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/13216
Sample Questions
Q1) When you are ____, you solve a problem in a methodical and organized manner.
A) intuitive
B) systematic
C) both a. and b.
D) neither a. nor b.
Answer: B
Q2) A cause is the reason for or the origin (root) of a change, such as customers being unable to afford travel vacations.
A)True
B)False
Answer: True
Q3) The diagram shown above is good for brainstorming, but does not show cause-and-effect.
A)True
B)False
Answer: False
Q4) When you solve a problem for someone else, you assume the responsibility for developing a satisfactory solution for them, the ____________________.
Answer: problem owners
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Chapter 2: Solving the Problem
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/13217
Sample Questions
Q1) When criteria has differing importance levels, take the differences into account by assigning ____ to each option.
A) weights
B) costs
C) a unique ID
D) a delegate
Answer: A
Q2) The figure above is an example of a ____ diagram
A) mind map
B) cause-and-effect
C) fishbone
D) flowchart
Answer: A
Q3) ____________________ is a powerful creativity tool you can use to generate ideas and alternatives.
Answer: Brainstorming
Q4) Ethics involves making moral decisions and choosing between right and wrong.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Thinking Critically
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/13218
Sample Questions
Q1) Using ambiguous or vague words in an argument is known as ____, and may or may not be intentional.
A) bias
B) equivocation
C) normalization
D) social conditioning
Answer: B
Q2) When thinking critically, at least one statement that supports your idea is your ____ what you claim or contend.
A) assumption
B) premise
C) argument
D) opinion
Answer: B
Q3) Remember that because no argument is perfect, all arguments have some weaknesses.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Group Decision Making and Problem Solving
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/13219
Sample Questions
Q1) With ____, the group considers a question, task, or project, and then generates as many ideas as possible, usually in a short period of time.Every idea is recorded, and no idea is disregarded, criticized, or analyzed.
A) culling
B) analyzing
C) brainstorming
D) powerthinking
Q2) People who have worked for a company for some time develop an <u>organizational memory</u> as they learn about the various processes, personalities, and subtleties of how the organization operates. _________________________
A)True
B)False
Q3) As a group grows larger, you might find you do not have enough <u>air time</u>, which is the amount of time available for someone to speak to the group._________________________
A)True
B)False
Q4) The way that people work and interact with each other is known as group
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Chapter 5: Decision Support Tools
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/13220
Sample Questions
Q1) Decision trees are made up of three primary elements: Uncertainties, Decisions, and Results.For each decision tree elements please indicate the shape that represents that element and a description of how that element is used in creating values for each option.
Q2) Referring to the figure above, to show directions or trends in a linear data series over time you would use the ____ chart.
A) pie
B) bar
C) line
D) scatter
Q3) The diagram shown above shows a survey that uses a five-point scale.However, a three-point or four-point scale is equally effective.
A)True
B)False
Q4) <u>Assumptions</u> are the values or cell references that the function uses in its calculations._________________________
A)True
B)False
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