Organizational Behavior Exam Solutions
Course Introduction
Organizational Behavior explores the attitudes, behaviors, and dynamics that shape individuals and groups within organizations. This course examines key topics such as motivation, team dynamics, communication, leadership, decision-making, organizational culture, and change management. Students will analyze how personal values, perception, and emotional intelligence influence interactions at work, and will consider the impact of organizational structure and external environment. Through case studies, interactive activities, and theoretical frameworks, the course prepares students to understand, predict, and effectively manage human behavior in diverse organizational settings.
Recommended Textbook Management 12th Edition by Stephen P. Robbins
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18 Chapters
1805 Verified Questions
1805 Flashcards
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Page 2
Chapter 1: Management and Organizations
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) List and explain the four basic functions of management. Answer: The four basic functions of management are: (a) Planning, (b) Organizing, (c) Leading, and (d) Controlling.
a.When managers engage in planning, they set goals, establish strategies for achieving those goals, and develop plans to integrate and coordinate activities.
b.When managers organize, they determine what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
c.When managers engage in leading, they motivate subordinates, help resolve work group conflicts, influence individuals or teams as they work, select the most effective communication channel, or deal in any way with employee behavior issues.
d.When managers control, they ensure that goals are being met and that work is being done as it should be.They monitor and evaluate performance.They compare actual performance with the set goals.If those goals aren't being achieved, it's the manager's job to get work back on track.This process of monitoring, comparing, and correcting is the controlling function.
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Chapter 2: Understanding Management: Constraints and Challenges
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) Managers of high-performing companies tend to consider the interests of the most profitable stakeholder groups as they make decisions.
A)True
B)False
Answer: False
Q2) An organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.
A)True
B)False
Answer: True
Q3) ________ is a process that helps new employees learn the organization's way of doing things.
A) Externalization
B) Socialization
C) Deculturation
D) Transculturation
Answer: B
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Page 4
Chapter 3: Managing in a Global Environment
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) The ________ was formed by twelve original members with the primary motivation of reasserting the region's economic position against the United States and Japan.
A) African Union
B) European Union
C) Central America Free Trade Agreement
D) Association of South-East Asian Nations
Answer: B
Q2) Which of the following arrangements involves the greatest commitment of resources and poses the greatest amount of risk?
A) exporting
B) franchising
C) foreign subsidiary
D) global sourcing
Answer: C
Q3) Mexico is an example of a Collectivistic nation.
A)True
B)False
Answer: True
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Chapter 4: Managing Diversity
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83 Flashcards
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Sample Questions
Q1) Research indicates that men tend to prefer jobs that encourage work-life balance more than women do.
A)True
B)False
Q2) Lulumelon owns a chain of fashion stores that serve men, women, and children clothing categories.Jay, a motor accident victim with an amputated leg, applies for a position at one of the stores in an upmarket location.Which of the following assumptions by Lulumelon would prevent them from hiring him?
A) Most workers with disabilities require no accommodation but for those who do, more than half of the workplace modifications cost $500 or less.
B) A person with a disability for whom workplace accommodations have been provided has the same obligations and rights as far as job performance is concerned.
C) There is no set of guidelines on how to take any potential disciplinary action with disabled employees.
D) Absentee rates for sick time are virtually equal between employees with and without disabilities.
Q3) Briefly explain the demographic characteristics that affect workforce diversity.
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Chapter 5: Managing Social Responsibility and Ethics
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) What approach deals with an organization responding to the environment because of the preferences of its customers?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
Q2) At the ________ level of moral development, ethical decisions rely on maintaining expected standards and living up to the expectations of others.
A) principled
B) conventional
C) conscientious
D) preconventional
Q3) The belief that business involvement can help solve difficult social problems is the ________ argument on social responsibility.
A) public expectation
B) public image
C) better environment
D) possession of resources
Q4) Who are whistle-blowers? What can managers do to protect them?
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Chapter 6: Managers As Decision Makers
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Decision making is a part of the planning, organizing, leading, and controlling functions and thus, the essence of management.
A)True
B)False
Q2) Amanda, a single parent, is looking for a new job.Considering that she has two school-going children, she is particularly keen on finding an employer who can provide her with alternative work arrangements such as flexible work hours and telecommuting.In terms of the decision-making process, these represent Amanda's
A) decision criteria
B) problems
C) alternatives
D) heuristics
Q3) The sunk costs error occurs when decision makers forget that current choices cannot correct the past.
A)True
B)False
Q4) Explain any six decision errors and biases that managers make.
Q5) List and discuss the eight steps in the decision-making process.
Q6) What can a manager do to make effective decisions in today's fast-moving world?
Page 8
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Chapter 7: Managing Change and Innovation
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Which of the following is a characteristic of a change-capable organization?
A) separates the present and the future
B) makes controlling a way of life
C) discourages mavericks
D) shelters breakthroughs
Q2) The part Edwin likes the most is that the team seems to prefer getting their objective accomplished instead of wasting time, which indicates that the team is ________.
A) tolerant of conflict
B) an open-system focus team
C) able to deal with high risk
D) focused on ends rather than means
Q3) List a few cultural characteristics that an innovative organization possesses.
Q4) In the "white-water rapids" metaphor of change, change is seen as an occasional disruption in the normal flow of events.
A)True
B)False
Q5) Cultural change is easier when the organizational culture is strong.
A)True
B)False
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Chapter 8: Foundations of Planning
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Sample Questions
Q1) A problem associated with traditional goal setting is that ________.
A) the narrowly defined goals inhibit a manager's ability to interpret them
B) the high degree of reliance on employees for developing goals is not suited to many situations
C) clarity is lost as the goals make their way down from the top of the organization to lower levels
D) it promotes the growth of a flatter organizational structure and threatens organizational efficiency
Q2) Considering the characteristics of well-written goals, which of the following would be a well-written goal for the above scenario?
A) To minimize costs, maximize profits, and maximize return on investment.
B) To accelerate our growth to the maximum possible level over the next three years.
C) To achieve a 25 percent growth in revenue, which is defined as the number of items sold multiplied by their price.
D) To invoice merchandise worth $ 200,000, every month, for the next three years.
Q3) Discuss the impact of planning on organizational performance.
Q4) In a short essay, describe the different classifications of plans.
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10
Chapter 9: Strategic Management
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) List and discuss the three levels of strategy that a large organization must develop.
Q2) Which of the following is an advantage of being a first mover?
A) certainty over the direction of technology and market
B) low development costs
C) no financial or strategic risks
D) opportunity to begin building customer relationships
Q3) A turnaround strategy is a type of renewal strategy used when an organization is in serious trouble.
A)True
B)False
Q4) A SWOT analysis includes an analysis of an organization's environmental opportunities and threats.
A)True
B)False
Q5) If Burger King were to buy out Mom and Pop's Burgers, Burger King would be growing by vertical integration.
A)True
B)False
Q6) Discuss the methods by which an organization grows.Give relevant examples.
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Chapter 10: Managerial Controls
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94 Flashcards
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Sample Questions
Q1) Experts have described employee work driven by TNC as a primary contributor to workplace violence.TNC refers to ________.
A) time, numbers, and crises
B) time, number, and chaos
C) time, neglect, and crises
D) time, neglect, and chaos
Q2) If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.
A) bureaucratic control
B) immediate corrective action
C) basic corrective action
D) concurrent control
Q3) Barbara wants to take corrective measures to prevent future theft.Which of the following is a feedback tactic that Barbara could use to control theft?
A) use the services of professional investigators
B) openly communicate the costs of stealing
C) use corporate hotlines for reporting incidences
D) educate and train employees about the policies
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Page 12
Chapter 11: Basic Organizational Design
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99 Verified Questions
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Sample Questions
Q1) Work specialization is also known as division of labor.
A)True
B)False
Q2) Innovators need the efficiency, stability, and tight controls of the mechanistic structure.
A)True
B)False
Q3) Which of the following is a strength of simple structures?
A) Employees are grouped with others who have similar tasks.
B) It focuses on results.
C) It is inexpensive to maintain.
D) It remains appropriate even as the organization changes as it grows.
Q4) Low vertical differentiation, low horizontal differentiation, and low formalization are characteristics of an organization that carries out ________.
A) unit production
B) mass production
C) process production
D) flow production
Q5) Explain the span of control and the contemporary view of the concept.
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Chapter 12: Adaptive Organizational Design
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Sample Questions
Q1) Explain the concept of strategic partnerships and highlight some of its advantages.
Q2) Which of the following is true regarding the benefits of collaborative work?
A) The participants have similar views and similar goals.
B) The logistics of coordination is easily achieved.
C) It increases communication among participants.
D) It minimizes interpersonal conflicts.
Q3) A virtual organization ________.
A) is structurally complex
B) has a fairly large full-time workforce
C) hires outside specialists on a project basis
D) has a high degree of departmentalization
Q4) A ________ schedule typically designates certain common core hours when all employees are required to be on the job, but allows starting, ending, and lunch-hour times to vary.
A) telecomputing
B) flextime
C) job sharing
D) compressed workweek
Q5) List some of the benefits and drawbacks of collaborative work.
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Chapter 13: Managing Human Resources
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Tim is a candidate for an automotive mechanic's position.He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill.This is an an example of a(n) ________.
A) spatial test
B) performance-simulation test
C) intelligence test
D) psychometric test
Q2) Which of the following is a type of specific training provided by organizations?
A) management skills
B) team building skills
C) supervisory skills
D) communication skills
Q3) Errors made by getting rid of candidates who would have performed successfully on the job are known as ________.
A) admission errors
B) reject errors
C) accept errors
D) reception errors
Q4) What is recruitment? What are the commonly used recruitment sources?
Q5) What can managers do to manage downsizing?
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Chapter 14: Managing Teams
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97 Flashcards
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Sample Questions
Q1) In global teams, cohesiveness is often more difficult to achieve because of higher levels of mistrust, miscommunication, and stress.
A)True
B)False
Q2) Social loafing is consistent with collectivist cultures.
A)True
B)False
Q3) Midway through his first semester, one of the teams in Dan's class came to him with a problem.Of the four team members, all of them were doing their jobs except Stacey.The group had agreed to have Stacey as a member since they all knew she had a high GPA and worked hard on all of her individual assignments.However, as a team member the group agreed that they were not getting Stacey's best efforts.Which of the following is a possible explanation for Stacey's behavior?
A) social loafing
B) groupthink
C) role conflict
D) status differentiation
Q4) Identify the advantages and disadvantages of group decision making.
Q5) What is the main difference between work groups and work teams?
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Chapter 15: Understanding Individual Behavior
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104 Flashcards
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Sample Questions
Q1) Eliminating any reinforcement that's maintaining an undesirable behavior is called ________.
A) penalizing
B) extinction
C) punishment
D) extraction
Q2) When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude.
A) cognitive
B) behavioral
C) affective
D) practices
Q3) The ability to sense how others are feeling is known as ________.
A) emotional stability
B) empathy
C) resilience
D) self-awareness
Q4) In a short essay, list and discuss five personality traits that have proven to be powerful in explaining individual behavior in organizations.
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Chapter 16: Managers and Communication
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) ________ is the deliberate manipulation of information to make it appear more favorable to the receiver.
A) Lateral communication
B) Encoding
C) Diagonal communication
D) Filtering
Q2) Pat manages the customer care department of her firm.She is very happy with her team of 15 customer care executives who've all been consistently performing well.Customer feedback was impressive and Pat is planning to give them good bonuses this time around.As a manager, Pat believes it is important to let your subordinates know when you are happy with their work.She does so, and also calls a meeting to discuss what they can do to improve further.Pat is using communication for ________.
A) decision making
B) negotiation
C) motivation
D) expressing emotion
Q3) Explain formal and informal communication within an organization.
Q4) Describe and explain the different directions of communication flow within an organization.
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Chapter 17: Motivating Employees
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Sample Questions
Q1) To maximize motivation among today's workforce, managers need to think in terms of ________.
A) job autonomy
B) flexibility
C) job security
D) compensation
Q2) As manager of a large team of engineers, you notice that your team is falling short of its goals primarily because several team members are either not motivated to put in their best or are downright dissatisfied with their jobs.You have decided to follow Herzberg's two-factor theory to motivate your employees.What steps can you take to maximize motivation?
Q3) McGregor's Theory Y assumes that employees ________.
A) have little ambition
B) want to avoid responsibility
C) enjoy work
D) need to be closely controlled to work effectively
Q4) Explain the concepts of job enlargement and job enrichment with suitable examples and analyze their effectiveness in motivating employees.
Q5) Define motivation and discuss the three elements of motivation.
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Chapter 18: Managers As Leaders
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114 Verified Questions
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Sample Questions
Q1) Path-goal theory states that employee performance and satisfaction are likely to be positively influenced when the leader compensates for shortcomings in either the employee or the work setting.
A)True
B)False
Q2) Path-goal theory identifies two classes of situation variables that moderate the leadership-behavior outcome as ________.
A) tact and relationship
B) path and goal
C) people and achievements
D) environment and followers
Q3) Fiedler's dimension termed ________ is the degree of confidence, trust, and respect subordinates have for their leader.
A) leader-member relations
B) power relationship
C) task structure
D) authority
Q4) In a short essay, differentiate between transactional and transformational leaders.
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