Organizational Behavior Exam Review
Course Introduction
Organizational Behavior explores the dynamics of human behavior within organizations, focusing on how individuals, groups, and structures impact performance, motivation, leadership, and culture in the workplace. The course examines key concepts such as perception, learning, communication, teamwork, and decision-making, while analyzing the influence of organizational systems and culture on employee behavior. Through case studies and practical examples, students gain a deeper understanding of strategies for managing change, fostering a positive work environment, and improving organizational effectiveness.
Recommended Textbook Labor Relations Striking a Balance 4th Edition by
John W. Budd
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13 Chapters
2095 Verified Questions
2095 Flashcards
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Page 2
Chapter 1: Contemporary Labor Relations: Objectives, Practices, and Challenges
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) When an employer uses an employee suggestion box to gather ideas and concerns from its employees,it is primarily addressing the labor relations goal of efficiency.
A)True
B)False
Answer: False
Q2) What is the "representation gap"? What evidence,if any,exists to suggest that there may be a representation gap in the United States?
Answer: The representation gap is the difference between the percentage of workers who express interest in representation in the workplace and the number that are unionized.When workers were asked about their desire for union representation,approximately one-third of nonunion workers said they would like a union in their workplace (desired union density rate of 40%).The difference between the desired union density rate (40%)and actual union density rate (10%),results in a 30% representation gap.
Q3) The concept of equity refers to the objective of ___________________ when distributing the economic rewards that stem from the employment relationship. Answer: Fairness
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Page 3
Chapter 2: Labor Unions: Good or Bad
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) From the perspective of the critical industrial relations school of thought,U.S.unions offer a model that should be imitated by other unions because it holds long term potential for eliminating class divisions.
A)True
B)False
Answer: False
Q2) The presence of unions is usually found to decrease company profits.
A)True
B)False
Answer: True
Q3) Why was the "labor problem" considered a problem?
Answer: There are two main reasons why the labor problem was considered a problem.First,from a purely humanitarian perspective,workers and their families deserve better lives than this.As members of a productive democratic society,they should be entitled to share in the economic wealth generated from their labor and have some voice in how they are treated in the workplace.Second,from a purely business perspective,the labor problem limited economic growth by concentrating wealth which failed to generate new markets and consumer purchasing power.
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4
Chapter 3: Historical Development
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) The "open shop" movement of the early 1900's was a large scale effort by employers to close workplaces to individuals who were unionized or who had an interest in union representation.
A)True
B)False Answer: True
Q2) The National Labor Union was one large union that directly represented workers from many trades,crafts,and industries.
A)True
B)False Answer: False
Q3) Today the strongest segment of unionization is:
A)Craft workers.
B)Industrial workers.
C)Public sector workers.
D)Militant workers.
Answer: C
Q4) WWII was followed by the greatest period of strikes in the U.S.known as ________________.
Answer: The Great Strike Wave
Page 5
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Chapter 4: Labor Law
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) In 1937,the Supreme Court decision in _______________________ established the constitutionality of the National Labor Relations Act.
Q2) The National Industrial Recovery Act of 1933 was the first piece of U.S.legislation to explicitly give workers the right to unionize.
A)True
B)False
Q3) Property rights of an employer include the right to do business,to hire and fire employees,and to interact with customers.
A)True
B)False
Q4) When a union encourages members and the public to avoid dealing with a company that does not directly employ its members,it is engaging in a(n)__________________________.
Q5) A(n)___________________________ is a contract clause which states that an employer may only hire unionized workers.
Q6) Many labor relations experts agree that there is a need to revise U.S.labor law.Why is there pressure to update the law and what kind of changes are being considered?
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Page 6
Chapter 5: Labor and Management: Strategies, Structures, and Constraints
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) An international union federation will typically be involved in union organizing,negotiating,and grievance handling for a national or local union.
A)True
B)False
Q2) The predominant model of unionism in the U.S.is business unionism.
A)True
B)False
Q3) ___________________________ captures how representation is pursued or delivered;in particular,how involved the rank-and-file members are in the unions' activities.
Q4) A _________________________ local is a local union that represents multiple occupations in multiple workplaces and industries.
Q5) Describe the effects of technology on the labor relations environment.
Q6) An amalgamated union is a federation of unions from a variety of industries and occupations.
A)True
B)False
7
Q7) The ___________________ ethical theory stresses an individual's duty to respect the human dignity of others.
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Chapter 6: Union Organizing
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162 Flashcards
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Sample Questions
Q1) "Community of interest" refers to a principle used by the NLRB to define bargaining units so as to ensure that the employer and employees can find common ground over issues that need to be negotiated.
A)True
B)False
Q2) When determining bargaining units,the NLRB may rule that many occupations in diverse locations can make up a single unit.
A)True
B)False
Q3) A privately owned retirement community and nursing home facility employs nurses,nursing assistants,home care workers,cooks and food service employees,as well as custodians and groundskeepers.These employees submitted sufficient authorization cards to the NLRB to show interest in representation by the SEIU.Should the NLRB include all these employees in the same bargaining unit or should it create multiple bargaining units? Please thoroughly explain your response.
Q4) To decertify a union,at least 30% of eligible employees must have signed a(n)_______________________________.
Q5) The opposite of a certification election is a(n)_______________________________.
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Chapter 7: Bargaining
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185 Verified Questions
185 Flashcards
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Sample Questions
Q1) _______________________________ seeks to unify or integrate the common interests of the parties to a negotiation so that all parties will be better off as a result of the agreement.
Q2) Because the bargaining environment provides many opportunities and constraints,how successful management or the union is at the bargaining table is a function of their relative_______________________________.
Q3) Pressure tactics in negotiations are designed to encourage the other party to make concessions and speed up the negotiating process.
A)True
B)False
Q4) Upon request,an employer has an obligation to provide information such as job evaluation data,health and safety statistics,and wage information to the union if it is necessary for representing the workers effectively.
A)True
B)False
Q5) Holding rallies to disrupt distribution,bring negative publicity,and threaten to strike are examples of _______________________________ used in distributive bargaining.
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Chapter 8: Impasse, Strikes, and Dispute Resolution
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) One explanation for the decline in strike activity in the U.S.is that,since employers are more likely to use strike replacements and the use of strike replacements has become more acceptable to the public,the potential cost of the strike to workers is greater than to employers.
A)True
B)False
Q2) Final offer arbitration is generally believed to encourage the parties to negotiate more than conventional arbitration because it is riskier for negotiators to present extreme final offers.
A)True
B)False
Q3) Most government employees do not have the right to strike,regardless of their reason for wanting to do so.Why are strikes generally prohibited in the public sector? (5 minutes)
Q4) Striking to support other workers who are on strike (for example,by not crossing their picket line)is a sympathy strike.
A)True
B)False
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10
Chapter 9: Contract Clauses and Their Administration
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166 Flashcards
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Sample Questions
Q1) Grievance procedures and arbitration are both criticized for being excessively legal,formal,and reactive,rather than proactive in trying to find ways to decrease the likelihood of future disputes.
A)True
B)False
Q2) What are "Beck" rights,where do they stem from,and in what way are they related to agency shop agreements?
Q3) Layoffs in unionized settings are usually done by inverse seniority meaning the most senior employee is laid off first because they are more likely to be able to afford it.
A)True
B)False
Q4) The _______________________________ clause in a contract explicitly states the employer's intention to honor their employees' decision to elect a union as their exclusive bargaining agent and representative.
Q5) Nonunion grievance procedures such as an open door policy or peer review panel typically lack _______________________________ protections.
Q6) What are the union's obligations under a typical union contract?
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Page 11
Chapter 10: Flexibility, Empowerment, and Partnership
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) As the Director of HR at a unionized Midwestern precision auto parts manufacturing plant,you have been asked by the new CEO to examine the current mass production process and make suggestions for improving efficiency and accuracy of the products.The CEO is open to any an all suggestions that you might have for doing this and has indicated that she is a strong believer in employee participation.You have determined that there is a great deal of untapped potential in the knowledge,skills,and abilities of your current workforce and would like to generate greater employee participation and involvement in the company as a way to utilize this talent.Discuss the various types of employee involvement programs and make a decision as to which you will recommend to the CEO.
Q2) Systems of mutually-supporting human resources practices that combine flexibility with employee involvement in decision making are called ____________________.
A)quality circles
B)high-performance work systems
C)self-directed work teams
D)functional employee initiatives
Q3) Probably the most ambitious and successful labor-management partnership in the U.S.is the ______________ Labor-Management Partnership.
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Page 12
Chapter 11: Globalization
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165 Flashcards
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Sample Questions
Q1) All components of globalization have increased dramatically since the 1970s.Many companies in the U.S.now do business abroad,invest abroad,and have relocated facilities abroad.Given the extent of this corporate internationalization,why haven't unions followed suit to the same degree? In what ways have unions begun to collaborate?
Q2) International investment portfolios can be beneficial because:
A)They provide working capital for local companies and financing for foreign government operations.
B)They keep uninformed investors out of the market so only those "in the know" can make wise investment decisions.
C)They concentrate risk so not all countries are likely to be affected by economic downturns.
D)International financial transactions are more predictable.
Q3) NAFTA is a free trade agreement between Canada,Mexico,and the U.S.that allows both free capital and labor mobility.
A)True
B)False
Q4) The cross-border flow of goods and services (imports and exports)is known as
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Chapter 12: Comparative Labor Relations
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201 Flashcards
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Sample Questions
Q1) Strikes and independent unions were illegal in the Soviet Union.
A)True
B)False
Q2) The labor relations system in Great Britain illustrates the very important concept of ____________________.
A)Communism
B)Voluntarism
C)Socialism
D)Ideological unionism
Q3) Due to the effects of globalization,national level labor relations policies and practices are becoming increasingly irrelevant.
A)True
B)False
Q4) The Irish labor relations system is similar to that of Great Britain except that:
A)The Irish system includes final and binding arbitration.
B)Irish labor contracts are legally enforceable.
C)The Irish system includes social partnership in addition to voluntarism.
D)The Irish have a system of exclusive representation.
Q5) How does France's labor movement differ from that of the U.S.?
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Chapter 13: What Should Labor Relations Do?
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) For workers who are already unionized,one of the biggest weakness in the NLRA is the failure to prohibit the use of all strike replacements.
A)True
B)False
Q2) Businesses that adopt the shareholder model must,by definition,pursue short-run profits.
A)True
B)False
Q3) Which of the following is not a likely strategy of solidarity unionism:
A)Widespread rank and file participation
B)Nonmajority unions
C)Strikes,sit-ins,and civil disobedience
D)Organizing concentrated on traditional American workers
Q4) Strong,institutionally secure unions are more likely to engage in militant,adversarial and potentially violent acts than weak,insecure unions.
A)True
B)False
Q5) Efficiency is emphasized most strongly by_______________________________ unionism.
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