Organizational Behavior Exam Questions
Course Introduction
Organizational Behavior explores the study of how people interact within groups and structures in a workplace setting. This course examines key concepts such as motivation, leadership, team dynamics, communication, decision-making, organizational culture, and change management. Emphasis is placed on understanding individual and group behavior, the impact of organizational environments on performance, and strategies for improving organizational effectiveness. Students apply theories and analytical tools to real-world scenarios, learning how to address behavioral challenges and foster a productive and positive work environment.
Recommended Textbook MGMT 11th Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) According to Jeffrey Pfeffer, companies that invest in business ideas will create long-lasting competitive advantages that are difficult for other companies to duplicate.
A)True
B)False
Answer: False
Q2) According to Linda Hill's study, after six months as a manager, most of the new managers believed that their job was to:
A) tell others what to do.
B) exercise formal authority.
C) be the boss and get things done.
D) solve problems for their subordinates.
Answer: D
Q3) The management function of leading involves determining organizational goals and a means for achieving them.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The History of Management
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Sample Questions
Q1) _____ developed the 14 principles of management.
A) Henri Fayol
B) Max Weber
C) Frank Gilbreth
D) Elton Mayo
Answer: A
Q2) _____ were the first to recognize the need for submitting written requests.
A) Sumerians
B) Egyptians
C) Persians
D) Venetians
Answer: B
Q3) _____ is an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives.
A) Resolution
B) Integration
C) Domination
D) Negotiation
Answer: C
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Page 4
Chapter 3: Organizational Environments and Cultures
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Sample Questions
Q1) Companies with strong cultures tend to perform well when they need to adapt to dramatic changes in their external environments.
A)True
B)False
Answer: False
Q2) The health awareness board in the country of Gelhanwa made it mandatory for all brands that sell tobacco and tobacco products to display a disclaimer highlighting the dangers of tobacco on their product covers. In the context of the specific environment, this scenario best illustrates the effect of the _____ on organizations.
A) competitor component
B) supplier component
C) technological component
D) industry regulation component
Answer: D
Q3) Sociocultural changes in behavior affect the demand for a business's products and services.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) Pink Cheques, an insurance company, recently came under close scrutiny after its top management was involved in a major scam. The scam led to the company shutting down and many employees, consequently, losing their jobs. This scenario illustrates that the scam had a:
A) low probability of effect.
B) high peer acceptance.
C) low concentration of effect.
D) high magnitude of consequences.
Q2) Princret Inc., a multinational clothing company, provides scholarships to school children who cannot afford higher education. This scenario illustrates that the company is fulfilling its _____.
A) discretionary responsibility
B) legal responsibility
C) ethical responsibility
D) economic responsibility
Q3) The last step in a basic model of ethical decision making is to _____.
A) diagnose the situation
B) analyze alternatives
C) act on the situation
D) monitor the results
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Chapter 5: Planning and Decision Making
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Sample Questions
Q1) During the annual performance appraisal, Andre's supervisor sets her own standards against which Andre is rated for his performance. In this scenario, Andre's supervisor most likely uses _____ to make a rational decision.
A) absolute comparisons
B) relative comparisons
C) dissonant correlation
D) illusory correlation
Q2) Planning encourages persistence even when there may be little chance of short-term success.
A)True
B)False
Q3) Lee, the chief financial officer of a bank, prepares a plan with a detailed estimate of the company's fixed long-term expenditures. This plan will be presented at the Annual General Meeting every year. In this scenario, Lee has most likely prepared a _____.
A) impromptu plan
B) standing plan
C) tactical plan
D) single-use plan
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Chapter 6: Organizational Strategy
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Q1) A(n) _____ is a countermove, prompted by a rival's attack, that is designed to defend or improve a company's market share or profit.
A) response
B) attack
C) recovery
D) acquisition
Q2) SkyScape, a company that manufactures computer processors, launched a new product called ChipOne. This launch was a countermove against another product launched by GreenChip, SkyScape's competitor. Which of the following strategies was used by SkyScape to defend its market share?
A) A response strategy
B) An amalgamation strategy
C) A recovery strategy
D) An acquisition strategy
Q3) Which of the following statements is true of analyzers?
A) They are the first to bring innovative new products to market.
B) They do not follow a consistent strategy.
C) They are a blend of the defender and prospector strategies.
D) They react to changes in their external environment after they occur.
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Page 8
Chapter 7: Innovation and Change
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Sample Questions
Q1) Musccanic Inc., a company that manufactures microprocessors, updates the technology used in its microprocessors once every four years. A study conducted by the R&D team of the company revealed that the microprocessors' growth rate is initially slow, then becomes rapid, and eventually becomes slow again toward the end of the four-year cycle. In the context of technology cycles, this scenario best illustrates _____.
A) a compression approach to innovation
B) resistance to change
C) technological lockout
D) the S-curve pattern of innovation
Q2) One of the reasons that organizational change efforts fail is that:
A) they are activity oriented rather than results oriented.
B) they do not focus on changing company procedures or management philosophy.
C) they do not focus on changing employee behavior.
D) they put tremendous emphasis on the effects of the introduced changes and not enough emphasis on the change process.
Q3) Nearly all technology cycles follow a typical S-curve pattern of innovation.
A)True
B)False
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9
Chapter 8: Global Management
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Sample Questions
Q1) Unlike nontariff barriers, tariffs _____.
A) decrease the cost of exported goods
B) increase the cost of imported goods
C) are direct taxes on imported goods
D) are nontax methods of reducing the volume of imported goods
Q2) Jepmem Inc. is expanding its global operations into North Pidlin, even though the country has a high global terrorism index. As Jepmem Inc. expands into North Pidlin, it must deal with _____.
A) political uncertainty
B) purchase uncertainty
C) policy uncertainty
D) pandemic uncertainty
Q3) _____ is selling domestically produced products to customers in foreign countries.
A) Domestic trade
B) Entrepot trade
C) Importing
D) Exporting
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) LifeAura, a lifestyle accessories store, organizes its workforce into different divisions such as home décor, sports, clothing, and electronics. In this scenario, which of the following organizational structures does LifeAura most likely follow?
A) Functional departmentalization
B) Product departmentalization
C) Customer departmentalization
D) Geographic departmentalization
Q2) The _____ is an approach to job redesign that seeks to formulate jobs in ways that motivate workers and lead to positive work outcomes.
A) job descriptive index
B) job characteristics model
C) job rotation index
D) job enlargement model
Q3) Minimal managerial skills are required to make a network of independent organizations work well together in a virtual organization.
A)True
B)False
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Chapter 10: Managing Teams
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Sample Questions
Q1) Identify a true statement about cross-functional teams.
A) They can only be used with part-time or temporary team assignments.
B) They generate less ideas and alternative solutions than traditional teams.
C) They are intentionally composed of employees from different departments of an organization.
D) They usually attack problems from one perspective.
Q2) In the storming stage of team development, team members will have accepted team goals, be operating as a unit, and, as indicated by the increase in performance, be working together effectively.
A)True
B)False
Q3) Which of the following is a characteristic of cognitive conflict?
A) Reconciliation
B) Resentment
C) Cynicism
D) Hostility
Q4) If employees can work effectively on their own, they can always work effectively in teams.
A)True
B)False
Page 12
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) The Fair Labor Standards Act of 1938 is a major federal employment law.
A)True
B)False
Q2) Anstantink, an audit firm, conducts interviews for hiring new employees. Individual interviewers are given the liberty by the human resources department to ask questions of their choice. Given this information, which of the following kinds of interviews is Anstantink most likely using?
A) Closed interviews
B) Disciplinary interviews
C) Counseling interviews
D) Unstructured interviews
Q3) June does not like her new job as a web designer at a software company because she finds the work culture unfitting. Her female peers go on dinner dates with the project manager to get their work approved. She also has male colleagues who exhibit inappropriate behavior. In the context of employment legislation, this scenario best illustrates _____.
A) adverse impact
B) a cognitive bias
C) structural accommodation
D) a hostile work environment
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Chapter 12: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Madison is a manager in a furniture store. She is good-natured, tolerant, and trustworthy. Her subordinates find it easy to approach her with their problems. In the context of personalities, Madison can be described as being _____.
A) extraverted
B) introverted
C) agreeable
D) conscientiousness
Q2) Which of the following is true of the glass ceiling?
A) It is a barrier that prevents women from advancing to the top jobs in organizations. B) It refers to the level of transparency between the external and internal stakeholders of an organization.
C) It is an invisible barrier that prevents communication between the top management and the lower-level employees of an organization.
D) It refers to the phenomenon of men joining professions that were previously dominated by women.
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14
Chapter 13: Motivation
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Sample Questions
Q1) According to goal-setting theory, managers should assign challenging goals to motivate employees.
A)True
B)False
Q2) The human resources department of Mevertyn, a public relations firm, decided to stop giving meal coupons to the employees who come late to office. Which of the following theories of motivation does this scenario best illustrate?
A) McClelland's Learned Needs Theory
B) Equity theory
C) Alderfer's ERG Theory
D) Reinforcement theory
Q3) Jude, a salesman, received a bonus of $1,000 from his employer for meeting his quarterly sales target. This scenario best illustrates a(n) _____.
A) extrinsic reward
B) esteem reward
C) natural reward
D) actualization reward
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Chapter 14: Leadership
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Sample Questions
Q1) According to the Blake/Mouton leadership grid, an impoverished leader shows little concern for people or production and does the bare minimum needed to keep his or her job.
A)True
B)False
Q2) Colby, the chief executive officer of Max Group Hotels, recently appointed a new manager, Frank. Frank now has control over who is hired and who is asked to leave the company. In addition, he can appreciate the employees' hard work through rewards or reprimand them for poor performance. This scenario illustrates that Colby has a high
A) position power
B) emotional intelligence
C) instrumentality
D) integrity
Q3) Studies show that transactional leadership is much more effective on average than transformational leadership.
A)True
B)False
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Chapter 15: Managing Communication
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Sample Questions
Q1) In the context of the ways in which a company can improve "company-wide communication," _____ are phone numbers that anyone in the company can call anonymously to leave information for upper management.
A) business tractions
B) corporate bonds
C) company statutes
D) company hotlines
Q2) Alex is a law attorney at Cooper Enterprises. His client, Maggie, is seeking a divorce from her husband of two years. Since she is unemployed, Alex recommends that she should apply for alimony. Maggie is unable to understand the term used by Alex, so he explains to her that she can request her husband to pay for spousal support after divorce. In this scenario, the term "alimony" exemplifies _____.
A) a misnomer
B) an allegory
C) jargon
D) feedback
Q3) Listening is an involuntary behavior.
A)True
B)False
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Page 17
Chapter 16: Control
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Sample Questions
Q1) The second phase in the development of concertive control involves:
A) the formalization of objective rules to guide and regulate behavior.
B) the validation of procedures that allow group members to self-manage.
C) the ousting of group members who are deemed to be unfit for the group.
D) the evaluation of a group's performance to determine its continuance or discontinuance.
Q2) Credit card issuers have lost billions from stolen credit card numbers hacked via the credit card swipe machines used in retail stores. As a result, they have _____.
A) added an additional feature of fingerprint scanning to the existing swipe machines to ensure customers use their respective credit cards.
B) stopped paying for fraudulent claims from online retailers.
C) changed the standard from convenience to security and introduced new, more secure pin and chip swipe machines
D) regulated the credit card issuing process based on family size and income.
Q3) Customer defections have a great effect on profits.
A)True
B)False
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Chapter 17: Managing Information
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Sample Questions
Q1) Kandriva, a fitness equipment manufacturer, runs a small-scale customer service center with thirty customer service representatives. The company invests around $5000 annually toward repair and maintenance of telephones and telephone lines catering to its customer service center. In this scenario, it is evident that Kandriva incurs _____.
A) communication cost
B) processing cost
C) storage cost
D) retrieval cost
Q2) In the context of data mining, _____ occur when two or more database elements tend to occur together in a significant way.
A) association patterns
B) data clusters
C) time series
D) predictive patterns
Q3) Expert systems do not permit nonexpert employees to draw on the expert knowledge base to make decisions.
A)True
B)False
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Chapter 18: Managing Service and Manufacturing Operations
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Questions
Q1) Hue Fabrics, a garment manufacturing company, produces around 2000 identical skirts per day. The production system used by the company is very efficient, and it makes close to 100 skirts per hour. Once the production starts, the system functions round the clock to spin and release garments until the machine is turned off. The manufacturing operation of Hue Fabrics is an example of _____.
A) continuous-flow production
B) prototype production
C) batch production
D) job shop production
Q2) Customer satisfaction and customer loyalty lead to long-term profits and growth.
A)True
B)False
Q3) ISO 9000 is a series of five international standards for achieving consistency in quality management and quality assurance in companies throughout the world.
A)True
B)False
Q4) Durability is a characteristic that determines the quality of a service.
A)True
B)False
20
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