Organizational Behavior Exam Questions
Course Introduction
Organizational Behavior examines the attitudes, behaviors, and dynamics of individuals and groups within organizational settings. This course explores foundational theories, concepts, and models that explain how people interact, make decisions, communicate, motivate, and lead in a workplace environment. Students will investigate topics such as organizational culture, team dynamics, conflict resolution, leadership styles, diversity and inclusion, and the management of change. Through case studies, simulations, and real-world examples, the course aims to equip students with practical tools and strategies to positively influence organizational effectiveness and contribute to a productive, ethical work environment.
Recommended Textbook
Managing Human Resources 17th Edition by Scott Snell
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16 Chapters
1993 Verified Questions
1993 Flashcards
Source URL: https://quizplus.com/study-set/1284
Page 2
Chapter 1: The Challenge of Human Resources Management
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85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/25493
Sample Questions
Q1) What are the seven competitive challenges facing human resources management departments?
Answer: Students should expand upon the following:
1.Responding strategically to changes in the marketplace;
2.Competing,recruiting and,staffing globally;
3.Setting and achieving corporate social responsibility and sustainability goals;
4.Advancing HRM with technology;
5.Containing costs while retaining top talent and maximizing productivity;
6.Responding to the demographic and diversity challenges of a workforce;
7.Adapting to educational and cultural shifts affecting a workforce.
Q2) The business practice of sending jobs to other countries is referred to as:
A)outplacement.
B)offshoring.
C)outsourcing.
D)employee leasing.
Answer: B
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Chapter 2: Strategy and Human Resources Planning
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) When a firm's resources improve the efficiency or effectiveness of the company,the resources are always considered to be:
A)difficult to imitate.
B)valuable.
C)organized.
D)rare.
Answer: B
Q2) The systematic,regular monitoring of major external forces influencing an organization is called:
A)demand forecasting.
B)environmental scanning.
C)exception reporting.
D)influence analysis.
Answer: B
Q3) FedEx has been very successful in utilizing a differentiation strategy.
A)True
B)False
Answer: True
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4
Chapter 3: Equal Employment Opportunity and Human Resources Management
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/25495
Sample Questions
Q1) Equal employment opportunity refers to actions required of employers to correct past discrimination against minorities.
A)True
B)False
Answer: False
Q2) Giving preference to members of protected classes to the extent that unprotected individuals believe they are suffering is known as:
A)sexual harassment.
B)retaliation.
C)affirmative action.
D)reverse discrimination.
Answer: D
Q3) The American with Disabilities Act does NOT:
A)require employers to make reasonable accommodation to disabled persons.
B)define disability as a physical or mental impairment that substantially limits one or more major activities.
C)provide protection for adjustment disorders.
D)protect people regarded as having disabilities.
Answer: C
Page 5
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Chapter 4: Job Analysis and Job Design
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Employers using the compressed workweek may be required to pay overtime to employees under the Fair Labor Standards Act.
A)True
B)False
Q2) A job specification is:
A)a group of related activities and duties.
B)a set of different duties and responsibilities performed by one employee.
C)a statement of the knowledge, skills, and abilities required of a person to perform a job.
D)a statement of the tasks, duties, and responsibilities of a job to be performed.
Q3) Job enrichment is touted as helping employees with:
A)self-esteem and job satisfaction.
B)dissatisfaction with pay.
C)employment security.
D)dissatisfaction with benefits.
Q4) The major advantage of the compressed workweek involves federal laws regarding overtime.
A)True
B)False
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) The benefits of providing job applicants with a balanced,honest,and realistic portrayal of a job position include all of the following EXCEPT:
A)improved job satisfaction.
B)reduced voluntary turnover.
C)realistic job expectations.
D)enhanced expectations and aspirations.
Q2) There is a correlation between the accuracy and completeness of an advertisement and an organization's recruitment success.
A)True
B)False
Q3) The placement of an employee in another job at a higher level in the organization with an increase in pay and status is known as:
A)job enlargement.
B)a transfer.
C)a promotion.
D)job rotation.
Q4) Relocation services help terminated employees find a job elsewhere.
A)True
B)False
7
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Chapter 6: Employee Selection
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Which of the following is inappropriate on an application form?
A)Asking the applicant to provide high school, college, and post-college attendance
B)Asking the applicant to disclose any prior arrests
C)Asking the applicant to provide names, addresses, and phone numbers of references
D)Asking the applicant to provide all work experience
Q2) _____ require the applicant to perform tasks that are actually a part of the work required on the job.
A)EEOC tests
B)Work sample tests
C)Job knowledge tests
D)Biographical data tests
Q3) The multiple hurdle model is a sequential strategy in which only the applicants with the highest scores at an initial test stage go on to subsequent stages.
A)True
B)False
Q4) List the steps in the hiring process.
Q5) Define the concepts of reliability and validity.
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8
Chapter 7: Training and Development
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) If one were using the on-the-job training method of training,the first step would be to present the operations and knowledge to the learner.
A)True
B)False
Q2) _____ teaches individuals how to anticipate and cope with inevitable setbacks they will encounter on the job.
A)Transfer of training
B)Benchmarking
C)Training effectiveness index
D)Compensatory modeling
Q3) The goal of training is to contribute to an organization's overall strategic goals.
A)True
B)False
Q4) A plateau is a natural phenomenon,and learners usually experience a spontaneous recovery later.
A)True
B)False
Q5) Identify and discuss some of the desirable traits of a trainer.
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Chapter 8: Performance Management and the Employee
Appraisal Process
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/25500
Sample Questions
Q1) What are the four basic considerations for establishing performance standards?
Q2) Listening,accepting,and responding to feelings are essential elements of the _____ performance evaluation format.
A)tell-and-develop
B)tell-and-listen
C)tell-and-sell
D)problem-solving
Q3) The appraisal interview should be divided into two sessions,one each for:
A)positive comments and negative comments.
B)performance review and employee's growth plans.
C)performance review and compensation discussion.
D)establishing performance standards and reviewing performance.
Q4) What is the first step in the management by objectives (MBO)process?
A)Develop organization goals and metrics
B)Develop department goals and metrics
C)Review performance
D)Add new inputs
Q5) Subordinate evaluations should be used primarily for developmental purposes.
A)True
B)False
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Chapter 9: Managing Compensation
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/25501
Sample Questions
Q1) Which of the following is NOT a form of pay equity?
A)Internal equity
B)External equity
C)Collective equity
D)Individual equity
Q2) Compensation programs that compensate employees for the knowledge they possess are known as:
A)competence-based pay plans.
B)performance-based pay plans.
C)merit-based pay plans.
D)seniority-based pay plans.
Q3) In a 2010 survey of more than 1,000 entrepreneurs,_____ of all small businesses in the United States had to make pay cuts.
A)10 percent
B)35 percent
C)50 percent
D)65 percent
Q4) Indirect compensation includes healthcare benefits and commissions.
A)True
B)False
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Chapter 10: Pay-For-Performance: Incentive Rewards
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) The standard hour plan provides bonus payment for completing work in less than the specified time.
A)True
B)False
Q2) Compensation committees justify large executive compensation packages in the following ways EXCEPT:
A)effective executives create shareholder value.
B)good executive talent is in great demand.
C)the pay gap between the CEO and employees builds credibility.
D)large incentives reward superior performance.
Q3) What are the pros and cons of high executive pay?
Q4) Incentive plans can create an organizational environment of shared commitment since individuals contribute to organizational success.
A)True
B)False
Q5) Identify the principal methods for compensating salespersons and the advantages of each method.
Q6) Briefly discuss three individual incentive plans.
Q7) Briefly describe the Scanlon Plan.
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Chapter 11: Employee Benefits
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) One of the major problems of workers' compensation programs is that an injured employee faces substantial legal expense to obtain a settlement.
A)True
B)False
Q2) Compensation specialists often see flexible benefits plans as ideal.
A)True
B)False
Q3) With contributory pension plans,contributions are made jointly by employers and the government.
A)True
B)False
Q4) A 401(k)plan is also called a cash-balance pension plan.
A)True
B)False
Q5) Under the Family and Medical Leave Act,an employee returning to work does not necessarily have to be restored to his or her original job or to an equivalent job.
A)True
B)False
Q6) Describe the requirements and provisions of the Family and Medical Leave Act.
Page 13
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Chapter 12: Promoting Safety and Health
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) According to a National Highway Traffic Safety Administration study,people who send text messages while driving are _____ times more likely to crash than other drivers.
A)twenty-three
B)thirty-five
C)five
D)ten
Q2) Career burnout is primarily due to lack of personal fulfillment or lack of positive feedback about performance.
A)True
B)False
Q3) Under the Occupational Safety and Health Act,_____ are required to train employees as required by OSHA standards.
A)colleges and universities
B)employers
C)lawyers
D)consultants
Q4) Ninety percent of all fatal work injuries involve workers in private industries.
A)True
B)False
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Chapter 13: Employee Rights and Discipline
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/25505
Sample Questions
Q1) The right of privacy,which is recognized by law and legal commentary,includes the general principle of personal autonomy and largely involves an individual's right to be left alone.
A)True
B)False
Q2) Today,most companies conduct drug tests only when reasonable suspicion or probable cause exists.
A)True
B)False
Q3) ____ places restrictions on employers in their ability to listen to telephone calls made by employees.
A)The Whistleblower Protection Act
B)The Americans Disabilities Act
C)The Privacy Act
D)The Electronic Communications Privacy Act
Q4) Why are whistle-blowing cases troublesome for all concerned?
Q5) Federal employees are not covered by the federal Whistleblower Protection Act. A)True
B)False
Q6) What are the key components of a good disciplinary model?
Page 15
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Chapter 14: The Dynamics of Labor Relations
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) The factors that arbitrators use when deciding cases are the wording of the labor agreement,the submission agreement,the testimony and evidence offered,and:
A)arbitration of witnesses.
B)the concept of reasonable doubt.
C)arbitration criteria or standards.
D)the ability to set precedent.
Q2) The Norris-LaGuardia Act created the National Labor Relations Board.
A)True
B)False
Q3) The Federal Mediation and Conciliation Service was created by the Wagner Act to resolve negotiating disputes.
A)True
B)False
Q4) The Taft-Hartley Act was passed to place certain restraints on union practices.
A)True
B)False
Q5) The petition to hold representation elections usually is initiated by the union.
A)True
B)False
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Chapter 15: International Human Resources Management
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/25507
Sample Questions
Q1) Which of the following groups of individuals tends to be in the best position to evaluate their own performance?
A)Expatriates
B)Chief executive officers
C)Middle-level managers
D)Technicians
Q2) European managers,especially those in France,Germany,and Italy,tend to be _____ in their decision-making style when compared with managers in the United States.
A)more participatory
B)less voluntary
C)the same
D)more autocratic
Q3) Home-country nationals can also be called:
A)host-country nationals.
B)third-country nationals.
C)international managers.
D)expatriates.
Q4) What are the primary differences among international,multinational,global,and transnational corporations?
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Chapter 16: Creating High-Performance Work Systems
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Most high-performance work systems focus their training efforts on ensuring that employees have the skills necessary to assume a greater degree of responsibility.
A)True
B)False
Q2) To enhance the degree of rareness in employee skills and abilities,organizations should develop competencies in their employees that:
A)can be transferred to other organizations.
B)can be duplicated.
C)can provide widely-valued generic skills.
D)are not equally available in the labor market.
Q3) HR Scorecards can be used to diagnose:
A)short-term organizational efficiency.
B)long-term organizational efficiency.
C)competitive strategic alignment.
D)horizontal fit and vertical fit.
Q4) In an environment of shared information,the richest communication occurs face to face.
A)True B)False
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