Organizational Behavior Exam Questions
Course Introduction
Organizational Behavior explores the dynamics of how individuals, groups, and structures influence behavior within organizations. This course examines foundational theories and concepts such as motivation, leadership, teamwork, communication, organizational culture, and conflict resolution. Through case studies, group discussions, and real-world applications, students will develop a deeper understanding of what drives employee performance and satisfaction, as well as how managers can cultivate a positive work environment and effectively lead change. The course equips students with strategies for analyzing and improving organizational effectiveness in diverse business settings.
Recommended Textbook
Professionalism Skills for Workplace Success 3rd Edition by Lydia E. Anderson
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16 Chapters
1680 Verified Questions
1680 Flashcards
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Page 2
Chapter 1: Your Attitude and Personality
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) It is important to maintain a positive sphere of influence because:
A) Both positive and negative people influence your behavior
B) Our values influence our work performance
C) Our personalities are shaped by our environment
D) All of the above
Answer: D
Q2) It is not important to worry about a time frame for your goal as long as the goal can be reached within your lifetime.
A)True
B)False
Answer: False
Q3) The only situation that can take away one's personal knowledge is:
A) Bankruptcy
B) Personal tragedy
C) Personal failure
D) None of the above
Answer: D
Q4) ________ is the interactions that occur with and through people. Answer: Human relations
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Chapter 2: Goal Setting and Life Management
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) If you do not manage your finances, you probably will eventually experience stress at home and work.
A)True
B)False
Answer: True
Q2) Knowing your expenses:
A) Provides money for money wasters
B) Help you keep track of your spending
C) Helps you identify your gross total income
D) All of the above
Answer: B
Q3) The best way to stay out of the debt hole is to:
A) Never get a credit card
B) Get a credit card, but never use it
C) Get a credit card, and use it when needed
D) Get a credit card, but carefully manage its use and repayment
Answer: D
Q4) ________ is the amount of money in your paycheck before taxes or other deductions are made.
Answer: Gross income
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Chapter 3: Personal Financial Management
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82 Flashcards
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Sample Questions
Q1) Using the one-touch policy for organization will help reduce piles of papers on your desk.
A)True
B)False
Answer: True
Q2) Positive stress:
A) Makes a person become emotional and illogical
B) Can become problematic if not dealt with appropriately
C) Causes a person to lose control
D) All of the above
Answer: B
Q3) A cause of stress may be poor time management.
A)True
B)False
Answer: True
Q4) Shred confidential, unwanted materials at least once a day.
A)True
B)False Answer: True
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Chapter 4: Time and Stress Managementorganizational Skills
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Your ________ is how you look.
Q2) When scheduling an appointment:
A) State the desired appointment time
B) State your name
C) Let the individual know the purpose of the meeting
D) All of the above
Q3) In an office setting, more than two earrings worn on each ear is considered unprofessional.
A)True
B)False
Q4) If you are putting others' needs before your own, you are showing respect.
A)True
B)False
Q5) It is inappropriate to use your communication device when dining or while attending meetings and performances.
A)True
B)False
Q6) It is appropriate to use inoffensive emoticons in a business e-mail.
A)True
B)False Page 6
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Page 7
Chapter 5: Ethics, Politics, and Diversity
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Culture comes from your race.
A)True
B)False
Q2) Examples of various cultures include:
A) Age
B) Geographic location
C) Economic status
D) All of the above
E) None of the above
Q3) A(n) ________ is one's understanding or interpretation of reality.
Q4) ________ is the different behavior patterns of people.
Q5) You should not allow religion to negatively impact your performance at work.
A)True
B)False
Q6) Which of the following is considered company theft?
A) Taking a pen from work for home use
B) Taking extra-long breaks
C) Using company time to surf the Internet
D) All of the above
E) None of the above
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Chapter 6: Etiquettedress
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Sample Questions
Q1) ________ means to accept the power that is being given to you.
Q2) A(n) ________ is one who is respectful, fair, and grooming you for a promotion.
A) Average boss
B) Abusive boss
C) Good boss
D) Typical boss
Q3) Empowerment means you are giving power to the employees who are furthest away from the customer.
A)True
B)False
Q4) Regardless of your like or dislike of a fellow employee, treat:
A) Your friends better than you treat others
B) Coworkers the way you see your boss treat others
C) Everyone with respect and professionalism
D) None of the above
Q5) A company's ________ is similar to a company's personality.
Q6) Most companies provide free coffee and snacks.
A)True
B)False
Q7) A(n) ________ is one who is respectful and fair.
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Chapter 7: Customer Servicequality
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) A company's directional statement defines what is important to the company.
A)True
B)False
Q2) ________ issues deal with day-to-day issues.
A) Tactical
B) Operational
C) Strategic
D) None of the above
Q3) A company's mission statement is a company's viable view of the future.
A)True
B)False
Q4) Company resources include the following:
A) Human, psychological, and social
B) Financial, human, and capital
C) Functional, formal, and financial
D) Corporate, investor, and employment
Q5) A company's success and profitability depends on how you treat your customers.
A)True
B)False
Q6) A company's ________ is its road map for success.
Page 10
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Chapter 8: Human Resource Management
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Sample Questions
Q1) During a performance evaluation:
A) Provide documentation of events detailing your excellent behavior and/or judgment
B) Not be overly favorable or critical
C) Be honest about your work strengths and opportunities for improvement
D) All of the above
Q2) A(n) ________ policy means employers can change their policies whenever applicable.
A) Employment-at-will
B) Employment and change
C) Right-to-revise
D) Right-at-will
Q3) Most companies have mandatory uniforms.
A)True
B)False
Q4) If you are having a problem with your supervisor, contact your shop steward or union representative.
A)True
B)False
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Chapter 9: Communication
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106 Flashcards
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Sample Questions
Q1) The goal of effective workplace communication is to:
A) Create barriers
B) Create mutual understanding
C) Eliminate mutual understanding
D) None of the above
Q2) ________ occurs through formal lines of authority.
A)True
B)False
Q3) Illustrate, label, and define each key term relating to the communication process.
Q4) Communication is being able to convey a message from a sender to a receiver.
A)True
B)False
Q5) An element of verbal communication includes:
A) Listening
B) A letter
C) Personal space
D) Eye contact
Q6) A business ________ is used for internal communication.
Q7) ________ is when the receiver interprets a message.
Page 12
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Chapter 10: Accountability and Workplace Relationships
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Sample Questions
Q1) The use of wikis is currently the most common form of external workplace communications.
A)True
B)False
Q2) Common mistakes when sending e-mails include:
A) Not using spelling and grammar check
B) Including attachments
C) Reviewing the subject line for clarity and conciseness
D) None of the above
Q3) It is appropriate to use the words "urgent," "hi," or "hello" in the subject line of an email:
A) When you want to grab the reader's attention
B) When you are introducing yourself
C) When you already know the reader
D) Never
Q4) The primary message of the e-mail should:
A) Include specific actions you are requesting from the sender
B) Include key points
C) Not use positive feedback
D) All of the above
Page 13
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Chapter 11: Teamwork, Motivation, and Leadership
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Sample Questions
Q1) Conflict is a natural part of team development.
A)True
B)False
Q2) In the ________ stage of team development, the team has completed the task and brings closure to the project.
A) Adjourning
B) Finale
C) Closing
D) Ending
Q3) Communication is a secondary element of effective teamwork.
A)True
B)False
Q4) Motivation is created from a boss or employer.
A)True
B)False
Q5) Three of the five stages of team development are:
A) Forming, storming, and performing
B) Forming, norming, and closing
C) Storming, staging, and closing
D) Storming, staging, and performing
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Chapter 12: Conflict and Negotiation
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Sample Questions
Q1) Employees should:
A) Seek assistance from coworkers or security if uncomfortable in a remote location
B) Report suspicious behavior
C) Take responsibility for a safe workplace
D) All of the above
Q2) To address the growing problem of workplace bullying, companies should have a policy regarding:
A) Workplace safety
B) Professional behavior
C) Quality control
D) All of the above
Q3) If you experience harassment, you should ignore it so it will not happen again.
A)True
B)False
Q4) ________ harassment includes any behavior of a sexual nature by another employee that you find offensive.
Q5) Workplace bullies seek ways to intimidate or belittle coworkers.
A)True
B)False
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Chapter 13: Job Search Skills
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Sample Questions
Q1) Personal references should:
A) Be included on a résumé and cover letter
B) Not be included on a résumé or cover letter
C) Only be listed on your résumé
D) Only be listed on your cover letter
Q2) A professional network is important:
A) After you search for a new job
B) As you begin searching for a new job
C) Only when you are searching for a new job outside your current company
D) Only when you are searching for a new job within your current company
Q3) A ________ is an introductory written statement on a résumé for individuals with little or no work experience.
Q4) One major goal of an informational interview is to ask for a job.
A)True
B)False
Q5) Having a clean electronic image includes:
A) Maintaining a professional voice mail message
B) Maintaining a professional e-mail address
C) Evaluating your Internet social networking sites
D) All of the above
Page 16
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Chapter 14: Resume Package
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Sample Questions
Q1) Résumés should include:
A) Job-specific skills
B) A career objective
C) Transferable skills
D) All of the above
Q2) ________ skills are transferred from one job to the next.
Q3) A chronological résumé should:
A) List employment history after skills and education
B) List employment history before skills and education
C) Not include employment history
D) Not include skills and education
Q4) A ________ is used to present key skills on a resume for individuals with little or no work experience.
Q5) The layout choices discussed in your text for a résumé are:
A) Chronological and professional
B) Educational and Professional
C) Functional and chronological
D) Functional and nonfunctional
Q6) A(n) ________ resume layout should be used if you have work experience related to your career.
Page 17
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Chapter 15: Interview Techniques
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Sample Questions
Q1) Your personal commercial should include:
A) Goals and related job skills
B) Marriage status and housing information
C) Hobbies and personal interests
D) All of the above
Q2) You should keep original documents in your interview portfolio to give to the employer during an interview.
A)True
B)False
Q3) During an interview:
A) Do not make eye contact with the interviewer
B) Stare at the interviewer
C) Make eye contact with the interviewer
D) None of the above
Q4) Explain Title VII of the Civil Rights Act and its application to a job interview.
Q5) When asked a tough interview question, it is okay to lie if the answer will not affect your work.
A)True
B)False
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Chapter 16: Career and Life Changes
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Sample Questions
Q1) When looking for a new job, one of the first things you should do is become familiar with the history of that department/area.
A)True
B)False
Q2) The first step in securing a future promotion in an organization is to:
A) Tell your boss you are interested in a promotion
B) Assist your boss with his or her duties
C) Begin behaving and dressing for your desired position
D) Update your résumé
Q3) A(n) ________ is when a company representative asks you questions regarding your former position, boss, and work environment.
Q4) A letter of resignation is mandatory.
A)True
B)False
Q5) ________ learning is the process of increasing your knowledge in the area of your career.
Q6) A(n) ________ means you are moving higher in the organization with increased responsibility.
Q7) ________ helps employees learn new skills.
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