Organizational Behavior Exam Questions
Course Introduction
Organizational Behavior explores the study of human behavior within organizational settings, the interface between human behavior and the organization itself, and the organization as a whole. This course covers key concepts such as motivation, leadership, group dynamics, communication, decision-making, organizational culture, and change management. Through case studies, interactive activities, and theoretical frameworks, students will develop an understanding of how individuals and groups impact organizational effectiveness and how to apply behavioral science principles to solve workplace challenges and improve performance.
Recommended Textbook Management Fundamentals Concepts Applications and Skill Development 7th Edition by Robert
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Page 2
Chapter 1: Management and Its History
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) A small business is more likely than a large business to exhibit the following characteristics, except ________.
A)participative leadership
B)informal plans
C)generalized jobs
D)domestic focus
Answer: A
Q2) The resources of a manager include all of the following, except ____________.
A)human resources
B)financial resources
C)time resources
D)physical resources
Answer: C
Q3) Management skills include all of the following, except ____________ skills.
A)technical
B)time management
C)interpersonal
D)decision-making
Answer: B
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Page 3
Chapter 2: The Environment: Culture, Ethics, and Social Responsibility
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) ___________means trying to creating a win-win situation for all relevant stakeholders so that everyone benefits from the decision.
A)Code of ethics
B)Stakeholders' approach to ethics
C)The golden rule
D)Social responsibility
Answer: B
Q2) You have recently come on board as manager of a local non-profit that works to help adopted children find their birth parents.Though the organization serves a strong purpose and has a very high success rate, the culture of the organization is weak.Please offer a brief plan to strengthen the culture of the organization.
Answer: Answers to this question will vary greatly; however, a correct answer must be based on the use of artifacts.
Q3) Absolutism is the idea that there is no absolute truth or right or wrong.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Managing Diversity in a Global Environment
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Sample Questions
Q1) All of the following are methods a company can use to become global, except
A)importing/exporting
B)contracting
C)leasing and renting
D)direct investment
Answer: C
Q2) What is the difference between importing and exporting?
Answer: Importing involves a firm buying from a foreign company to sell at home.Exporting involves a firm making products to sell to foreign companies.
Q3) A country decides to put a direct tax on imported jewelry in order to encourage citizens to purchase jewelry from their own country.What concept is at work in this situation?
A)Tariffs
B)Quotas
C)Subsidies
D)Embargos
Answer: A
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Chapter 4: Creative Problem Solving and Decision Making
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Sample Questions
Q1) Samantha's boss has asked her to find the quantity of pens they will have to produce in order to balance out the costs that get put into production.Which method should she use to determine this number?
A)Break-even analysis
B)Capital budgeting
C)Queuing theory
D)Probability theory
Q2) After making a decision, you should develop a plan of action with a schedule for implementation.
A)True
B)False
Q3) Explain the relationship among objectives, problem solving, and decision making.
Q4) _____________ is selecting an alternative based on your experience and rational judgment.
A)Cost-benefit analysis
B)Pros and cons
C)Queuing theory
D)Intuition
Q5) Discuss some advantages and disadvantages of using group decision making.
Page 6
Q6) List and describe the six steps in the decision-making model.
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Chapter 5: Strategic and Operational Planning
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Sample Questions
Q1) A number of studies show that individuals perform better when given easier-to-reach objectives, as they are less likely to become frustrated and give up.
A)True
B)False
Q2) The _________ strategy calls for staying with the present product line and markets and maintaining or increasing customers slowly in new markets.
A)analyzing
B)defending
C)focus
D)prospecting
Q3) Shamar is an upper-level manager at Fortune 500 company.The company feels like they are outdated and want to recreate their image and go in a different direction.What kind of planning will Shamar use to develop their new mission and long-range objectives?
A)Long-range planning
B)Strategic planning
C)Single-use planning
D)Operational planning
Q4) What is operational planning?
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Chapter 6: Managing Change, Innovation, and Entrepreneurship
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Sample Questions
Q1) John is an owner of a franchise that produces custom signs and banners.Prior to the recession, the majority of John's business came in the form of walk-in and repeat customers.After the recession, the amount of traffic to his shop dwindled and his business was suffering.John decided to hire an outside salesperson to actively find new business rather than wait for new business to come to him.What type of change did John implement?
A)Strategy
B)Structure
C)Technology
D)People
Q2) List and describe the five reasons employees resist change.
Q3) Lewin's change model presents a change-stability paradox, going from refreezing to unfreezing.
A)True
B)False
Q4) The first step in the comprehensive model for change is to __________.
A)recognize the need for change
B)plan the change interventions
C)identify possible resistance to the change
D)control the change
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Chapter 7: Organizing and Delegating Work
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Sample Questions
Q1) Terrance, who owns a service station, just told one of his mechanics to start working on the customer's vehicle.This is not delegating.
A)True
B)False
Q2) Which of the following correctly orders the delegation process?
A)Set objectives, explain the need, establish controls, and develop a plan.
B)Set objectives, develop a plan, explain the need, and establish controls.
C)Explain the need, establish controls, set objectives, and develop a plan.
D)Explain the need, set objectives, develop a plan, and establish controls.
Q3) Zoe's supervisor requires her to consult with him before every decision.Even though Zoe is an experienced and high-performing employee, her manager closely watches her work and double-checks all of her reports.Based on this, it is likely that Zoe's manager could be described as a __________.
A)authoritarian
B)macromanager
C)micromanager
D)contrarian
Q4) Give an example of both internal departmentalization and external departmentalization.
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Chapter 8: Managing Team Work
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Sample Questions
Q1) Before calling a meeting, clearly define its purpose and set _____ to be accomplished during the meeting.
A)objectives
B)strategies
C)plans
D)targets
Q2) List the characteristics of organizational context, group structure, group process, and group development.
Q3) Group performance is based on _____ major factors.
A)two
B)five
C)six
D)four
Q4) Groups are clearly _________.
A)semiautonomous
B)self-directed
C)management directed
D)undirected
Q5) List and describe the factors influencing cohesiveness.
Q6) Describe what an agenda is in regards to a meeting plan.
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Chapter 9: Human Resources Management
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Sample Questions
Q1) In relation to the parts of the human resources management process, orientation would fall under __________.
A)human resources planning
B)attracting employees
C)developing employees
D)retaining employees
Q2) The HRM process involves ________, attracting, _________, and retaining employees.
A)planning for; developing
B)planning for; staffing
C)advertising; developing
D)analyzing; planning
Q3) Training is the process of teaching employees the skills necessary to perform a job.
A)True
B)False
Q4) Human resources management cannot be outsourced.
A)True
B)False
Q5) List the steps in preparing for a developmental performance appraisal interview.
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Chapter 10: Organizational Behavior: Power, Politics,
Conflict, and Stress
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Sample Questions
Q1) Mark has recently been given the position of operational supervisor.One of Mark's employees, Sonya, is very insecure about her capabilities and sometimes gets very frustrated.She has even yelled at her coworkers when frustrated.Mark, on the other hand, is very good at handling difficult situations by staying calm, secure, and positive.Mark and Sonya appear to be at opposite ends of the continuum of which of the Big Five personality dimensions?
A)Openness
B)Agreeableness
C)Emotionalism
D)Extroversion
Q2) The way to improve your self-confidence and self-esteem is to change your thoughts through __________.
A)self-esteem
B)self-confidence
C)self-image
D)self-talk
Q3) Men are often perceived to be incompetent until shown otherwise.
A)True
B)False
Q4) Discuss how power and politics are related.
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Chapter 11: Motivating for High Performance
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Sample Questions
Q1) The performance formula is performance = _________________________________________.
A)motivation + ability + resources
B)effort x ability x resources
C)motivation x ability x resources
D)motivation x effort x talent
Q2) The most researched approach to work motivation is __________.
A)acquired needs theory
B)equity theory
C)goal-setting theory
D)reinforcement theory
Q3) Compared to other motivation theories, __________ holds up fairly well cross-culturally because it is flexible.
A)expectancy theory
B)ERG theory
C)two-factor theory
D)acquired needs theory
Q4) There is no single universally accepted theory of how to motivate people.
A)True
B)False
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Chapter 12: Leading With Influence
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Sample Questions
Q1) One of the foundations of trustworthiness is consistency.
A)True
B)False
Q2) With a score of (9, 1) on the Leadership Grid, the leader has a(n) _____.
A)country club management style
B)impoverished management style
C)authority-compliance style
D)middle-of-the-road management style
Q3) List and describe the characteristics of trustworthiness.
Q4) Debbie has worked at Kidman Company for the past six years.Part of her job responsibility since she started has been to take the mail to the mailroom every afternoon at 4:00PM.Which of the following best describes the maturity level of Debbie, according to the Situational Leadership model?
A)Low maturity of employee
B)Low to moderate maturity of employee
C)Moderate to high maturity of employee
D)High maturity of employee
Q5) Leadership is broader in scope than management.
A)True
B)False
Page 14
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Chapter 13: Communication and Information Technology
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Sample Questions
Q1) There is a difference between listening and active listening.
A)True
B)False
Q2) Which of the following can be a nonverbal and graphic form of written communication?
A)Newsletters and signs
B)Reports and memos
C)Posters and signs
D)Bulletin boards and memos
Q3) ________________ uses manager's insights in an interactive computer-based process to assist in making nonroutine decisions.
A)MIS
B)TPS
C)IPS
D)DSS
Q4) List and define the five questions one should answer before sending a message.
Q5) Facebook is considered a type of information network.
A)True
B)False
Q6) List and define the four stages in the interpersonal communication process.
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Chapter 14: Managing Control Systems, Finances, and People
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Sample Questions
Q1) Which of the following is a constant control method?
A)Budgeting
B)Audits
C)Reports
D)Standing plans
Q2) A performance or variant report is a useful tool in what step of the control systems process?
A)Comparing performance to standards.
B)Setting objectives and standards.
C)Measure performance.
D)Correct or reinforce.
Q3) One of Cynthia's factory employees has been coming to work late on a frequent basis.Cynthia is currently meeting with the employee and has just issued him an oral warning regarding his tardiness.At this point, what is the next step of the discipline model?
A)Get a commitment to change and develop a plan.
B)Refer to past feedback.
C)Summarize and state the follow-up.
D)Give the discipline.
Q4) What is the most important part of coaching?
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Chapter 15: Operations, Quality, and Productivity
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Sample Questions
Q1) What is meant by the phrase, "Quality is a virtue of design"?
Q2) A(n) _______ is an intangible product.
A)appliance
B)car
C)haircut
D)television
Q3) Deming directed managers' attention to the fact that most quality problems are not the fault of employees, rather, the __________ is to blame.
A)customer
B)strategy
C)system
D)manager
Q4) __________ is the process that involves everyone in an organization focusing on the customer to continually improve product value.
A)Quality assurance
B)Quality control
C)Total quality management
D)Statistical quality control
Q5) How are facility locations determined?
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