Organizational Behavior Exam Preparation Guide
Course Introduction
Organizational Behavior explores the dynamics of human behavior within organizations, focusing on individual, group, and structural influences on workplace outcomes. The course examines topics such as motivation, communication, leadership, decision-making, team dynamics, organizational culture, conflict resolution, and change management. By integrating theories and real-world case studies, students gain insights into how to enhance organizational effectiveness, improve employee well-being, and foster positive workplace relationships. Through understanding behavioral patterns and organizational processes, students will be equipped to address challenges and contribute to the development of high-performing organizations.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
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16 Chapters
2425 Verified Questions
2425 Flashcards
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Chapter 1: Introducing Organizational Behavior
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?
A)Supervisory
B)Conceptual
C)Creative
D)Technical
E)Human
Answer: B
Q2) When managers are instilling enthusiasm by communicating with others,motivating them to work hard,and maintaining good interpersonal skills,they are engaged in the managerial function of leading.
A)True
B)False
Answer: True
Q3) A management team that thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?
Answer: Conceptual
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Page 3
Chapter 2: Individual Differences,Values,and Diversity
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Someone who views and manipulates others purely for personal gain has a(n)__________ personality.
Answer: Machiavellian
Q2) __________ traits are surface-level traits that reflect the way a person appears to others when interacting in various social settings.
A)Standard
B)Statutory
C)Situational
D)Social
E)Demographic
Answer: D
Q3) In recent years,the workplace has experienced a shift from a focus on diversity to a focus on __________.
A)multiculturalism
B)inclusion
C)social identity
D)affirmative action
E)EEO
Answer: B
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Page 4
Chapter 3: Emotions,Attitudes,and Job Satisfaction
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) __________ is one's ability to understand emotions and manage relationships effectively.
Answer: Emotional Intelligence
Q2) A survey of workers by the Gallup Organization suggests that profits for employers rise when workers' attitudes reflect high job involvement and organizational commitment.
A)True
B)False Answer: True
Q3) Attitudes are predispositions to respond in positive or negative ways to people or things in one's environment.
A)True
B)False Answer: True
Q4) The term affect encompasses a range of feelings in the forms of emotions and moods.
A)True
B)False Answer: True
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Chapter 4: Perception,Attribution,and Learning
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Halo effects are particularly important in which managerial process?
A)Recruitment
B)Performance appraisals
C)Selection
D)Orientation
E)Training
Q2) Suppose that a supervisor wants more of a particular behavior from his/her employees and that he/she establishes positive behavioral consequences for each individual in order get the desired behavior.The supervisor is applying __________.
Q3) Attribution theory aids in the process of perception interpretation by focusing on how people attempt to understand the causes of a certain event,assess responsibility for the outcomes of the event,and evaluate the personal qualities of the people involved in the event.
A)True
B)False
Q4) When a bright red sports car stands out from a group of gray sedans,this demonstrates figure/ground separation.
A)True
B)False
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Chapter 6: Motivation and Performance
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Gain sharing increases work motivation because of pay-for-performance incentives and a greater sense of personal responsibility for making performance contributions to the organization.
A)True
B)False
Q2) A __________ results when one person rates another person on several different dimensions and gives a similar rating for each dimension.
A)personal bias error
B)recency error
C)halo error
D)leniency error
E)central tendency error
Q3) __________ performance appraisal information is useful for making selection and placement decisions.
A)Involvement
B)Feedback
C)Elaboration
D)Evaluative
E)Development
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Page 7
Chapter 7: Teams in Organizations
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Teams that make or do things are functional groups and work units that perform ongoing tasks such as marketing departments.
A)True
B)False
Q2) When people work less hard in teams than they would individually,__________ occurs.
A)social slacking
B)organizational shirking
C)individual loafing
D)organizational evading
E)social loafing
Q3) Which stage of the team development process is sometimes called total integration?
A)Storming
B)Forming
C)Performing
D)Adjourning
E)Norming
Q4) __________ are ones whose members meet at least part of the time electronically and with computer support.
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Chapter 8: Teamwork and Team Performance
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) What are norms? What is cohesiveness? How are norms and cohesiveness related?
Q2) __________ occurs when the same person sends conflicting expectations.
Q3) __________ are work arrangements where members work on tasks independently,while linked through some form of central coordination.
Q4) High-performance teams turn a general sense of purpose into specific performance objectives.
A)True
B)False
Q5) Team building is an effective way to deal with teamwork difficulties when they occur or to help prevent them from occurring in the first place.
A)True
B)False
Q6) GE's launch of the "Tweet Squad" is an example of a:
A)study in proxemics.
B)vertical communication network
C)virtual communication network.
D)centralized network.
E)all of the above.
Q7) __________ is the ability of a team to perform well across a range of tasks.
Page 9
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Chapter 9: Decision-Making and Creativity
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) __________ is the ability to know or recognize quickly and readily the possibilities of a given situation.
Q2) In the Vroom,Yetton,and Jago decision-making model,__________ involves the manager sharing the problem with relevant subordinates or other group members individually,getting their ideas and suggestions without bringing them together as a group,and.then making a decision that may or may not reflect the subordinates' input.
A)variant 1 of authority decisions
B)variant 2 of authority decisions
C)variant 1 of consultative decisions
D)variant 2 of consultative decisions
E)variant 3 of authority decisions
Q3) A mistake commonly made by many new managers and team leaders is presuming that they must solve every problem by making every decision themselves.
A)True
B)False
Q4) Describe the difference between programmed and Nonprogrammed decisions.Provide an example of each type of decision. Suggested
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Page 10
Chapter 10: Conflict and Negotiation
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Approach-approach conflict,avoidance-avoidance conflict,and approach-avoidance conflict are different types of __________.
Q2) Individuals who are not able to recognize and respect the impact of culture on behavior may contribute to the emergence of functional conflict.
A)True
B)False
Q3) Functional conflict is also referred to as constructive conflict.
A)True
B)False
Q4) In __________,a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument.
A)arbitration
B)mediation
C)accommodation
D)compromise
E)ADR
Q5) __________ conflict results in positive benefits to individuals,the group,or the organization.
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Chapter 11: Communication and Collaboration
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) __________ is often accompanied by an unwillingness to try to understand alternative points of view.
A)Self-preservation
B)Self-centeredness
C)Ethnocentrism
D)Individual affirmation
E)Personal protection.
Q2) Upward communication follows the chain of command from top to bottom.
A)True
B)False
Q3) All of the following are true of the study by Detert and Burris on leadership behaviors EXCEPT:
A)personalized behavior is not enough to generate employee voice.
B)if leaders are going to overcome employee restraint in speaking up,they must indicate openness to change.
C)openness behaviors send a clear signal that voice is welcome.
D)many individuals don't feel safe speaking up in their organizations.
E)transformational leader behaviors are enough to signal openness.
Q4) The types of information flows in organizations are __________ and
Q5) __________ is the act of speaking without using words.
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Chapter 12: Power and Politics
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Information power may complement legitimate hierarchical power.
A)True
B)False
Q2) Referent power is the ability to control another's behavior because of the individual's desire to identify with the power source.
A)True
B)False
Q3) When embarking on an empowerment program,management needs to recognize the current zone of indifference and systematically move to __________ it.
A)neutralize
B)contract
C)inactivate
D)balance
E)expand
Q4) Few instances exist where individual and organizational interests are compatible.
A)True
B)False
Q5) __________ power is the access to and/or the control of information.
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Chapter 13: Leadership Essentials
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) __________ leadership is exerted by persons who become influential because they have special skills that meet the resource needs of others.
Q2) Fiedler argues that high LPC leaders have a(n)__________ style,whereas low LPC leaders have a(n)__________ style.
A)consideration; initiating structure
B)employee-centered; production-centered C)task-oriented; human-relations oriented D)relationship-motivated; task-motivated E)consideration; mechanistic
Q3) According to Fiedler's contingency theory,the relationship-motivated leader has greater group effectiveness under high or low situational control.
A)True
B)False
Q4) Sometimes the more general terms of human relations oriented leadership and task oriented leadership are used to refer,respectively,to employee-centered supervisors and production-centered supervisors.
A)True
B)False
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14
Chapter 14: Leadership Challenges and Organizational Change
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) What is the difference between unplanned change and planned change? Describe the nature of each type of change.
Suggested
Q2) Shared and vertical self-directing team activities tend to encourage __________ activities which in turn can help individuals and the team.
Q3) The leadership context of __________ refers to a dramatic departure from prior practice and sudden threats to high-priority goals with little or no response time.
A)stability
B)crisis
C)retrenchment
D)dynamic equilibrium
E)near the edge of chaos
Q4) Heightened self awareness is a first step in behavior change.
A)True
B)False
Q5) The __________ strategy is likely to result in long-term and internalized change.
Q6) __________is the first step toward behavioral change.
Page 15
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Chapter 15: Organizational Culture and Innovation
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) In the business setting,organizational culture is called corporate culture.
A)True
B)False
Q2) Which of the following statements is incorrect regarding subcultures?
A)Strong subcultures are often found in high-performance task forces.
B)Strong subcultures are often found in high-performance special project groups.
C)Subcultures reflect groups with a unique pattern of values and philosophy that are inconsistent with the dominant culture of the larger organization or social system.
D)Subcultures emerge to bind individuals working intensely together to accomplish a specific task.
E)Strong subcultures are often found in high-performance teams.
Q3) The innovation process is not complete until __________.
A)an idea has been created
B)an estimate of the idea's anticipated costs and benefits has been completed
C)the test-retest procedures have been completed
D)final application has been achieved
E)an estimate of the idea's value and potential has been completed
Q4) The corporate uniform worn by UPS delivery people is an example of a(n)__________.
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Chapter 16: Organizational Goals and Structures
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) __________ are diagrams that depict the formal structures of organizations.
Q2) Assigning managers to various committees is a(n)__________ method of coordination.
A)personal
B)impersonal
C)statutory
D)institutional
E)functional
Q3) All of the following statements about systems goals are correct EXCEPT:
A)in a very practical sense,systems goals represent short-term organizational characteristics that higher-level managers wish to promote.
B)systems goals must often be balanced against one another.
C)the relative importance of different systems goals can vary substantially across various types of organizations.
D)systems goals are important to firms because they provide a road map that helps them link together various units of their organization to assure survival.
E)accurately stated systems goals lock managers into a particular course of action.
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17
Chapter 17: Strategy,Technology,and Organizational Design
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Organizations using continuous-process technology produce one or a few products through an assembly-line system.
A)True
B)False
Q2) Once information is obtained,managers must establish mechanisms to distribute relevant information to the individuals who need it.
A)True
B)False
Q3) The better virtual project manager will emphasize the use of __________ for communication.
Q4) Overall,the environment is __________ when the economy is growing,when individuals are improving their education,and when everyone that the organization relies upon is prospering.
Q5) In terms of information distribution,a primary challenge for large firms is to quickly locate who has the appropriate information and who needs specific types of information.
A)True B)False
Q6) _________ is the copying of the successful practices of others.
Page 18
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