Organizational Behavior Exam Preparation Guide
Course Introduction
Organizational Behavior examines the complex dynamics of individuals and groups within organizational settings. This course explores key concepts such as motivation, leadership, team dynamics, communication, decision-making, and organizational culture. By analyzing both theoretical frameworks and real-world case studies, students develop a deeper understanding of how personal and group behaviors impact organizational effectiveness. The course also addresses strategies for managing change, resolving conflict, and fostering an inclusive workplace, equipping students with essential skills for effective management and leadership in diverse organizational environments.
Recommended Textbook
Organizational Behavior Improving Performance 4th Edition by Jason Colquitt
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16 Chapters
1871 Verified Questions
1871 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) The integrative model of OB presents five individual mechanisms that directly affect the individual outcomes: motivation; learning and decision making; job performance; leadership styles and behaviors; and ethics.
A)True
B)False Answer: False
Q2) Proponents of evidence-based management argue that human resources should be transformed into a sort of R&D department for managing people. A)True
B)False Answer: True
Q3) Analyses are written predictions that specify relationships between variables. A)True
B)False Answer: False
Q4) Big decisions are visible to competitors and observable by industry experts. A)True
B)False Answer: True
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Chapter 2: Job Performance
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) When a manager evaluated how much time a coach spends with the team, the coach's ethical impact on team member behaviors, and the clarity of the coach's explanations of new plays, the manager is assessing the coach's ______.
A)job performance
B)team commitment
C)organizational commitment
D)productivity
E)leadership
Answer: A
Q2) Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as:
A)mistaken errors.
B)omissions.
C)erroneous identities.
D)counterproductive behaviors.
E)counteractive mistakes.
Answer: D
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Page 4
Chapter 3: Organizational Commitment
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) The compensatory forms model of withdrawal argues that the various withdrawal behaviors are positively correlated.
A)True
B)False
Answer: False
Q2) Employees falling under the category of "lone wolves" tend to respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change.
A)True
B)False
Answer: False
Q3) "_____" is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.
A)Moonlighting
B)Cyberloafing
C)Socializing
D)Satisficing
E)Daydreaming
Answer: E
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Page 5
Chapter 4: Job Satisfaction
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Surveys that never lead to any kind of on-the-job change eventually may be viewed as a waste of time.
A)True
B)False
Q2) Moderate to strong correlation between the five core job characteristics and job satisfaction indicates all employees want more variety, more autonomous and significant jobs.
A)True
B)False
Q3) When employees are very talented and feel a strong need for growth, the core job characteristics do not have any effect.
A)True
B)False
Q4) Supervision satisfaction reflects employees' feelings about their co-workers and the work itself.
A)True
B)False
Q5) How can the data collected through the JDI be used by a company?
Q6) Job satisfaction is strongly related to life satisfaction.Explain.
Page 6
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Chapter 5: Stress
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) _____ occurs as people evaluate the significance and the meaning of the stressors they are confronting.
A)Primary appraisal
B)Transactional analysis
C)Cognitive appraisal
D)Role conflict
E)Problem-focused appraisal
Q2) Seeking support and venting anger are examples of which of the following coping strategies?
A)Emotion-focused behavior coping
B)Problem-focused behavior coping
C)Stress-focused cognitive coping
D)Fear-avoidance cognitive coping
E)Problem-focused cognitive coping
Q3) Family time demands include participation in formal education programs, music lessons, sports-related training, hobby-related self-education, participation in local government, or volunteer work.
A)True
B)False
Q4) Describe the practices that organizations use to reduce employee strains.
Page 7
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Chapter 6: Motivation
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) A sense of self-determination is a strong driver of extrinsic motivation.
A)True
B)False
Q2) Comparison with others in the same organization doing substantially different jobs is:
A)job equity.
B)occupational equity.
C)company equity.
D)age equity.
E)educational equity.
Q3) The belief that a person has the capabilities needed to execute the behaviors required for task success is known as:
A)instrumentality.
B)valence.
C)equity.
D)complexity.
E)self-efficacy.
Q4) What is the difference between extrinsic and intrinsic motivation? Give some examples of outcomes associated with each of these.Are you more motivated by extrinsic or intrinsic outcomes?
Page 8
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Chapter 7: Trust, Justice, and Ethics
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Cognition-based trust is driven by the:
A)authority's track record.
B)trustor's trust propensity.
C)trustor's intuitive feelings.
D)trustor's affect-based trust.
E)trustor's disposition.
Q2) Moral development at the conventional stage is characterized by:
A)an emphasis on laws, rules, and orders that govern society.
B)self-interest and a lack of loyalty, gratitude, or fairness.
C)a set of defined, established moral principles.
D)specific principles like utilitarianism and egoism.
E)the desire to obtain pleasure and avoid pain regardless of any concern about moral order.
Q3) Which of the following is NOT a factor in the four-component model of ethical decision making?
A)Moral sensitivity
B)Moral awareness
C)Moral intent
D)Ethical behavior
E)Moral judgment
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Chapter 8: Learning and Decision Making
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) The knowledge and skills that distinguish specialists from novices is referred to as:
A)motivation.
B)expertise.
C)heuristic.
D)inspiration.
E)rationalE.Expertise refers to the knowledge and skills that distinguish experts from novices and less experienced people.Research shows that the differences between experts and novices is almost always a function of learning as opposed to the more popular view that intelligence or other innate differences make the difference.
Q2) _____ reinforcement happens when a specific consequence follows each and every occurrence of a desired behavior.
A)Fixed interval
B)Variable ratio
C)Fixed ratio
D)Variable interval
E)Continuous
Q3) Explain the two methods that employees can use to make decisions.
Q4) Compare and contrast rational decision making and bounded rationality.
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Chapter 9: Personality and Cultural Values
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Tina's psychology curriculum required her to study an individual's personality type using the process of interviewing.She selected Darren, her brother's roommate, as her test subject.The highlighted points of her research were that Darren is a Law graduate, who is a musician in his spare time.He is an independent person who paid his way through Law school; his friends get annoyed with his impulsive behavior.According to the RIASEC model, Tina classified Darren under the _____ type of personality dimension.
A)enterprising
B)realistic
C)artistic
D)conventional
E)investigative
Q2) A culture high on _____ feels threatened by uncertain and ambiguous situations and relies on formal rules to create stability.
A)collectivism
B)power distance
C)masculinity
D)uncertainty avoidance
E)short-term orientation
Q3) Contrast clear purpose tests from veiled purpose tests.
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Chapter 10: Ability
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Sample Questions
Q1) Judicial systems across the world are based on certain codes of legal provisions which are applied to individual cases.Thus, the job of a judge primarily involves making decisions by applying these rules of law to pass verdicts which is a function of his/her ability in the area of _____.
A)deductive reasoning
B)spatial reasoning
C)verbal reasoning
D)syllogistic reasoning
E)inductive reasoning
Q2) The "g-factor" refers to _____.
A)gross motor facilitation
B)general cognitive ability
C)gross body equilibrium
D)gross body coordination
E)general adaptation syndrome
Q3) Fine manipulative abilities are an example of sensory abilities.
A)True
B)False
Q4) Identify and describe the four types of reasoning abilities.
Q5) Describe the Wonderlic Personnel Test.
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Chapter 11: Teams: Characteristics and Diversity
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) One reason that understanding task interdependence's effect on team performance is important is because task interdependence is one of the most important characteristics that distinguishes true teams from mere groups of individuals.
A)True
B)False
Q2) A high degree of goal interdependence exists when team members have a shared vision of the team's goal.
A)True
B)False
Q3) In leader-staff teams, the leader makes decisions for the team and provides direction and control over members who perform assigned tasks.
A)True
B)False
Q4) The effects of team diversity on team performance are independent of the nature of the team or the organizational context.
A)True
B)False
Q5) Differentiate between surface-level diversity and deep-level diversity.
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Chapter 12: Teams: Processes and Communication
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) The more communication flows through fewer members of the team, the higher the:
A)degree of centralization.
B)degree of socialization.
C)degree of decentralization.
D)degree of attribution error.
E)degree of groupthink.
Q2) If you say that the information richness of a communication process is high, it means that:
A)the amount of noise in the communication process is high.
B)the amount and depth of information getting transmitted in the communication process is high.
C)the sender is encoding unnecessary information in the communication process.
D)the receiver is unable to decode the information encoded by the sender.
E)the receiver is transmitting an overload of feedback to the sender.
Q3) The nominal group technique involves utilizing a combination of individual and team settings to generate ideas and solutions and arrive at the winning idea.
A)True
B)False
Q4) Distinguish between brainstorming and groupthink.
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Chapter 13: Leadership: Power and Negotiation
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) In a conflict situation, when John attempts to get his own goals met without concern for the other party, he is utilizing which of the following conflict resolution styles?
A)Competing
B)Avoiding
C)Collaboration
D)Compromise
E)Accommodating
Q2) Leaders that control resources to which no one else has access can use their power to gain greater influence.This is associated with which of the following contingency factors?
A)Centrality
B)Discretion
C)Substitutability
D)Ingratiation
E)Visibility
Q3) Guanxi represents relationships between two people that involves obligation but not sentiment.
A)True
B)False
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Page 15
Chapter 14: Leadership: Styles and Behaviors
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which of the following behaviors, according to the studies at Ohio State, is an initiating structure behavior?
A)Representation
B)Integration
C)Recognition
D)Organization
E)Membership
Q2) According to the time-driven model of leadership, autocratic styles are used for decisions in which the likelihood of employee commitment is high.
A)True
B)False
Q3) With a delegative style, the leader plays no role in the deliberations unless asked.
A)True
B)False
Q4) The low-quality exchange dyad is marked by increased exchange of information, influence, latitude, support, and attention.
A)True
B)False
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Page 16
Chapter 15: Organizational Structure
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Differentiate between mechanistic and organic structures.
Q2) Which of the following signifies the structure that organic organizations rely on?
A)High levels of formalization
B)A rigid and hierarchical chain of command
C)High degree of work specialization
D)Weak chains of command
E)Centralization of decision making
Q3) Although matrix structures have been around since the 1960s, the number of organizations using them has declined since organizations prefer to work in groups rather than in teams.
A)True
B)False
Q4) A bureaucratic structure is an organizational form that exhibits many of the facets of the _____ organization.
A)simple
B)global
C)adaptive
D)organic
E)mechanistic
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Chapter 16: Organizational Culture
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) The goal of an organization's socialization efforts should be to minimize reality shock as much as possible.
A)True
B)False
Q2) Realistic job previews occur during the anticipatory stage of socialization during the recruitment process.
A)True
B)False
Q3) The physical layout of workspaces, dress codes, and the level of technology used are all examples of _____ that are represented by the organization's culture.
A)basic underlying assumptions
B)espoused values
C)observable artifacts
D)mnemonics
E)subcultures
Q4) Explain the general culture types based on the dimensions of solidarity and sociability.
Q5) Briefly describe the three major components of culture.Provide an example of each.
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