Organizational Behavior Exam Practice Tests
Course Introduction
Organizational Behavior explores the study of human behavior within organizational settings, focusing on how individuals, groups, and structures influence actions and outcomes in the workplace. The course examines core topics such as motivation, communication, leadership, team dynamics, organizational culture, decision-making, and change management. Through case studies and real-world applications, students gain insights into how effective management and behavioral strategies can foster a productive, adaptive, and ethical organizational environment.
Recommended Textbook
Modern Management Concepts and Skills 14th Edition by Samuel C. Certo
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Chapter 1: Principles of Modern Management: Concepts and Skills
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Q1) The ________ is characterized by self-analysis and the exploration of different types of available jobs.
A) decline stage
B) career plateauing stage
C) maintenance stage
D) establishment stage
E) exploration stage
Answer: E
Q2) Jonah has been a team manager for eight years now. In that time, his performance has remained consistently satisfactory, but there have been no drastic changes. A junior colleague was recently promoted to department head and Jonah now reports to him. Jonah's career can best be described as being in the ________ stage.
A) exploration
B) establishment
C) exponential
D) plateauing
E) decline
Answer: D
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Chapter 2: Managers, Society, and Sustainability
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Sample Questions
Q1) Which of the following statements best aligns with Milton Friedman's argument against business performing social responsibility activities?
A) Social responsibility compels managers to spend money on some individuals that rightfully belongs to other individuals.
B) Social responsibility is not mandated by law, which means that it has to be done by will, not by compulsion.
C) Empirical studies have not yet demonstrated a definitive relationship between corporate social responsibility and profitability.
D) Profitability and growth go hand-in-hand with responsible treatment of employees, customers, and the community.
E) Firms use social responsibility to increase their brand awareness. Answer: A
Q2) Social responsibility is the managerial obligation to take action that protects and improves both the welfare of society and the interests of the organization. A)True
B)False Answer: True
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Chapter 3: Management and Diversity
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Sample Questions
Q1) Promoting diversity within the organization ________.
A) increases costs associated with employee retention
B) reduces the ability of the company to capture market share
C) reduces the amount spent on discrimination lawsuits
D) decreases the commitment level of employees at the lower levels
E) increases the expenses associated with turnover of employees
Answer: C
Q2) A positive or negative assessment of members of a group or their perceived attributes is known as ________.
A) a stereotype
B) a prejudice
C) ethnocentrism
D) tokenism
E) discrimination
Answer: A
Q3) The belief that one's own group, culture, country, or customs are superior to that of others is known as ethnocentrism.
A)True
B)False
Answer: True
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Chapter 4: Managing in the Global Arena
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Sample Questions
Q1) Which of the following is a characteristic of domestic management?
A) widely disparate economic conditions
B) national markets varying greatly in population and area
C) different national sovereignties
D) markets at different stages of the industrial revolution
E) people living in similar value systems
Q2) ________ is the degree to which people in a society operate primarily as individuals or within groups.
A) Uncertainty avoidance
B) Power distance
C) Collectivism
D) Masculinity
E) Femininity
Q3) Which of the following categories of organizations generally has the lowest level of international involvement?
A) global organizations
B) domestic organizations
C) international organizations
D) multinational organizations
E) transnational organizations
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Chapter 5: Plans and Planning Tools
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Sample Questions
Q1) Explain the management by objectives approach (MBO) and explain the three basic parts included in most MBO programs.
Q2) Which of the following techniques is used for scheduling resources?
A) timetable
B) Gantt chart
C) horizontal axis
D) vertical axis
E) review
Q3) Describe the eight key areas in which Drucker advised managers to set management system objectives.
Q4) Alternatives to reach an organizational objective are based on assumptions known as ________.
A) objectives
B) missions
C) goals
D) premises
E) priorities
Q5) Are planning tools an effective way for managers to enhance their company's plans and goals? Defend your answer.
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Chapter 6: Making Decisions
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Sample Questions
Q1) Ideal decision makers ________.
A) preserve the status quo
B) allow others to make decisions for them
C) accept little outside help in making decisions
D) are characterized by reason and sound judgment
E) make decisions that will only enhance their value in the firm
Q2) An advantage of brainstorming is that ________.
A) it allows members to know why individuals voted the way they did
B) it provides the option of supporting or rejecting an idea without fear of recrimination
C) it supports the expression of as many useful ideas as possible
D) it is suitable for teams whose group members are geographically dispersed
E) members are not required to defend their ideas
Q3) When decisions are reached using probability theory, the alternative normally chosen is the one with ________.
A) the lowest expected value
B) the highest expected value
C) the lowest cost/benefit ratio
D) the lowest risk
E) the highest risk
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Chapter 7: Strategic Planning: Strategies, Tactics, and Competitive Dynamics
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Q1) Which of the following statements accurately reflects the relationship between the mission and the objectives?
A) The mission statement reflects and flows naturally from the objectives.
B) The objectives reflect and flow naturally from the mission.
C) There is no direct relationship between the mission and the objectives.
D) The mission statement stands alone and has no influence on the objectives.
E) The mission and the objectives influence each other.
Q2) The relative degrees of worth that society places on the way in which it exists and functions are ________.
A) political ideologies
B) economic conditions
C) demographics
D) social values
E) environmental factors
Q3) Briefly discuss the strategic management process.
Q4) "In what kind of environment does the organization now exist?" is one of the four basic questions required for critical question analysis.
A)True
B)False
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Chapter 8: Fundamentals of Organizing
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Sample Questions
Q1) If the Willis Tower in Chicago was designed to depict each floor as a level of management we would say the organization's height is ________.
A) average
B) flat
C) tall
D) wide
E) narrow
Q2) What is meant by the horizontal dimensioning of an organization? Also explain the terms "departments" and "departmentalizing," and list the various modes of departmentalizing an organization.
Q3) In general, the closer the subordinates are in location to each other, the more of them managers can supervise effectively.
A)True
B)False
Q4) Organizing is the process of establishing orderly uses for all resources within the management system.
A)True
B)False
Q5) What role does division of labor play in the organizing function of management?
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Chapter 9: Responsibility, Authority, and Delegation
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Q1) A new manager could use a ________ to help ensure there is clarity of relationships across the organization and an understanding of how the relationships of individuals and jobs impact each other.
A) management planning chart
B) management delegation graph
C) management assessment tool
D) management communications guide
E) management responsibility guide
Q2) A certain IT company has a legal services department which is responsible for providing timely assistance and advice on matters relating to contracts, liability, governance, and regulations. Which of the following types of authority do the legal advisors within this organization possess?
A) line authority
B) functional authority
C) staff authority
D) traditional authority
E) informal authority
Q3) What suggestions can be offered to a new manager concerned about delegating tasks with authority to their employees?
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Chapter 10: Human Resource Management
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Q1) ________ is the initial attraction and screening of the supply of prospective human resources available to fill a position.
A) Onboarding
B) Job analysis
C) Recruitment
D) Prospecting
E) Orientation
Q2) The purpose of training is to ________.
A) increase the productivity of employees by influencing their behavior
B) furnish feedback to organization members about how they can become more productive and useful to the organization in its quest for quality
C) eliminate barriers for the purpose of increasing the utilization of disadvantaged individuals
D) narrow a large field of prospective employees to a relatively small group of individuals from which someone eventually will be hired
E) refine work methods, reduce production costs, and increase the level of organizational diversity
Q3) Describe the sources of human resources inside an organization.
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Chapter 11: Organizational Change: Stress, Conflict and Virtuality
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Sample Questions
Q1) Which of the following is a common reason behind employee resistance to change?
A) Most individuals are open to experience.
B) Individuals fear some type of personal loss.
C) Most changes involve changes in organizational hierarchy.
D) Faith in the status-quo is limited.
E) Most organizations maintain high power distance.
Q2) Organizational effectiveness depends primarily on activities centering around three classes of factors. The factors are ________.
A) data orientation, people, and technology
B) people, structure, and visibility
C) people, technology, and structure
D) structure, procedures, and people
E) structure, technology, and money
Q3) Identify a major advantage of using forcing technique to resolve conflicts.
A) Forcing is a fast method for implementing critical changes.
B) It is considered the best strategy to handle complex conflicts.
C) It can have a win-win orientation if the manager is skillful.
D) Forcing is the best strategy when the planned change is relatively minor.
E) The solution obtained will be acceptable to the majority of employees.
Q4) Briefly describe the four strategies used to manage conflicts.
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Chapter 12: Influencing and Communication
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Q1) Which of the following instructions is considered the first and last commandment of good listening, because all other commandments depend on it?
A) Remove distractions.
B) Stop talking.
C) Hold your temper.
D) Show the speaker you want to listen.
E) Be patient.
Q2) Which of the following statements is true regarding nonverbal communication?
A) It is highly consistent with verbal communication.
B) It has little influence on the total effect of communication.
C) It cannot be used to encode and transmit thoughts.
D) Nonverbal messages can be used to add content to verbal messages.
E) Nonverbal messages do not include vocal tones.
Q3) Organizational philosophy is primarily conveyed through ________.
A) upward communication
B) lateral communication
C) downward communication
D) horizontal communication
E) informal communication
Q4) What is the importance of nonverbal messages in a communicative process?
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Chapter 13: Leadership
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Q1) Which of the following characteristics is more closely associated with an emerging leader than a manager?
A) independence
B) persistence
C) analytical skills
D) problem-solving ability
E) tough-mindedness
Q2) An organization considers its managers to have moral courage. The managers at this organization can be considered ________.
A) transformational leaders
B) servant leaders
C) Level 5 leaders
D) authentic leaders
E) coaching leaders
Q3) An inexperienced man has just been hired as a salesperson in a men's clothing store. According to the life cycle theory, a low-task/high-relationship style of leadership should be maintained to effectively manage this person.
A)True
B)False
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Chapter 14: Motivation
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Q1) Which of the following is a basic category of need identified by Clayton Alderfer in his ERG theory?
A) esteem, relatedness, and goal
B) existence, relatedness, and growth
C) existence, recognition, and growth
D) esteem, recognition, and goal
E) existence, relatedness, and goal
Q2) Which of the following theories was developed to counter the criticisms of and expand on Maslow's hierarchy of needs?
A) Argyris's maturity-immaturity continuum
B) Porter-Lawler theory of motivation
C) Vroom expectancy theory
D) Alderfer's ERG theory
E) McClelland's acquired needs theory
Q3) Which of the following theories describes how motivation occurs?
A) Maslow's hierarchy of needs
B) Vroom expectancy theory
C) Alderfer's ERG theory
D) McClelland's acquired needs theory
E) Argyris's maturity-immaturity continuum
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Chapter 15: Groups and Teams
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Sample Questions
Q1) A natural result of group solidarity is ________.
A) social loafing
B) exclusion
C) group control
D) groupthink
E) group conflict
Q2) The ________ stage of groupthink occurs when a group does not collect the needed information to make an effective decision.
A) decision-making defects
B) antecedents
C) poor decision outcomes
D) symptoms of groupthink
E) concurrence seeking
Q3) Which stage of groupthink describes what precursors are associated with the development of groupthink?
A) concurrence seeking
B) decision-making defects
C) antecedents
D) symptoms of groupthink
E) poor decision outcomes
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Chapter 16: Managing Organization Culture
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Q1) The ________ dimension of organization culture is the element which focuses on making sure that a product, in the opinion of the customer, does what it is supposed to do.
A) ethics
B) technological
C) quality
D) diversity
E) innovation
Q2) ________ is an organization culture characterized by an internal focus along with an emphasis on stability and control.
A) Bureaucracy culture
B) Market culture
C) Clan culture
D) Hierarchy culture
E) Adhocracy culture
Q3) Briefly explain the concept of organizational commitment.
Q4) How are organization cultures classified? What are the different types of organization culture that exist?
Q5) What are the functions of organization culture?
Q6) Briefly explain the role of organizational rewards as a cultural artifact.
Page 18
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Chapter 17: Controlling, Information, and Technology
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Q1) Which of the following information would be most appropriate for the top management of a large corporation?
A) summary reports of transactions
B) operating plans and policies
C) detailed reports of problems
D) operational control procedures
E) environmental data and trends
Q2) As part of the controlling process, you have finished measuring the performance of your team. What must you do next?
A) take corrective action
B) compare measured performance to standards
C) establish unit of measure to gauge performance
D) modify past plans
E) restructure control systems and subsystems
Q3) Outline the steps involved in the controlling process.
Q4) To control successfully, managers must understand not only the control process, but also how organization members relate to it.
A)True
B)False
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Chapter 18: Production and Control
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Q1) Which of the following is the most accurate observation of product quality?
A) Product quality is more dependent on labor than on the other factors of production.
B) It is a measure of how well a product does what it is intended to do.
C) Quality refers to a product's ability to make an impact on the customers.
D) It can be defined as a ratio of the total output to the total input.
E) Quality refers to the design attributes that are formed internally.
Q2) Which of the following strategies involves a plan of action focused on the transformation of a firm's resources into goods and services?
A) Layout
B) Product
C) Capacity
D) Process
E) Location
Q3) Identify the algebraic equation to determine the break-even point.
A) BE = VC/(P-FC)
B) BE = P/ (FC-VC)
C) BE = C/R
D) BE = (P-VC)/(FC-VC)
E) BE = FC/(P-VC)
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Chapter 19: Appendix 1: Managing History and Current Thinking
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Q1) Which of the following conclusions was drawn by the experimenters from the relay assembly test room experiments of the Hawthorne studies?
A) The subjects did not find working in the test room enjoyable.
B) There is no consistent relationship between productivity and lighting intensity.
C) Subjects continued to show decreased production under all lighting conditions.
D) Worker productivity increased with higher light intensity than lower light intensity.
E) Worker productivity increased with lower light intensity than higher light intensity.
Q2) ________ emphasize systematic problem solving, experimenting with new ideas, learning from experience and past history, learning from the experiences of others, and transferring knowledge rapidly throughout the organization.
A) Systems thinking
B) Contingency approach
C) Creative environments
D) Learning organizations
E) Managers
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Chapter 20: Management and Entrepreneurship: Handling
Start-Ups and New Ventures
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Q1) ________ involves the recognition, evaluation, and exploitation of opportunities that create social value as opposed to personal or shareholder wealth.
A) Corporate social entrepreneurship
B) Intrapreneurship
C) Intrepreneurship
D) Corporate entrepreneurship
E) Social entrepreneurship
Q2) Define social entrepreneurship.
Q3) Which of the following is true about social entrepreneurship?
A) Social entrepreneurs often do not have the capital necessary to pay attractive salaries; they must focus on hiring employees who share the organization's purpose.
B) Social entrepreneurs are not required to consider issues surrounding sales and costs since they have enough funding from angel investors.
C) Social entrepreneurs do not rely on donations as sources of funding.
D) Social entrepreneurs focus on more quantitative performance measures that are related to money.
E) Social entrepreneurs do not rely on volunteers to help their organizations.
Q4) What is entrepreneurial risk? In this context, explain downside loss.
Page 22
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Chapter 21: Encouraging Creativity and Innovation
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Q1) Which of the following characteristics is typically attributed to a creative person?
A) unemotional
B) orthodox
C) moderately concerned with failure
D) extroverted
E) intolerant of ambiguity
Q2) Using videoconferencing to help organization members across the globe communicate more effectively is an example of a(n) ________.
A) management idea
B) infrastructure idea
C) technology idea
D) process idea
E) product idea
Q3) ________ is defined as the steps managers take to implement creative ideas.
A) Brainstorming
B) Ideation
C) Innovation process
D) Mentation
E) Intellection
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