Organizational Behavior Exam Practice Tests
Course Introduction
Organizational Behavior is a course that explores the dynamics of human behavior within professional settings, focusing on how individuals, groups, and structures influence organizational effectiveness. Students will examine core concepts such as motivation, communication, leadership, decision-making, culture, conflict resolution, and organizational change. The course employs case studies and real-world scenarios to help students develop analytical and interpersonal skills essential for managing people and fostering positive work environments. By understanding the psychological and social processes at play in organizations, students gain tools to enhance collaboration, improve productivity, and support ethical decision-making in diverse workplace contexts.
Recommended Textbook
Human Relations Strategies for Success 5th Edition by Lowell Lamberton
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16 Chapters
1612 Verified Questions
1612 Flashcards
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Page 2
Chapter 1: Human Relations: a Background
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61191
Sample Questions
Q1) According to Max Weber, human relations problems are caused by favoritism, nepotism, and other unfair practices.
A)True
B)False
Answer: True
Q2) Which of the following statements forms the cornerstone of Total Quality Management (TQM)?
A)Inflexible, static rules are potentially harmful to maintaining a productive workforce.
B)It places significant emphasis on the rights and needs of the individual person.
C)It assumes that all workers are happy to work, able to assume responsibility, and overall quite creative.
D)The process of whatever happens in an organization is more important than the product.
Answer: D
Q3) _____ is the generation of Americans born between 1965 and 1980, following the Baby Boomers who were born during the years 1946 to 1964.
Answer: Generation X
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Chapter 2: Self-Concept and Self-Esteem in Human Relations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) How does a person with high self-esteem perform at his or her workplace?
Answer: A person with healthy self-esteem will be open and ready for new experiences. On the job, this readiness translates into usefulness and adaptability. When they tackle problems, they tend to be more objective and constructive. They can more readily accept their co-workers and take criticism from others in their work team.
Q2) The acceptance of individuals as worthy and valuable regardless of their behavior is referred to as ____.
Answer: unconditional positive regard
Q3) Psychological research finds that people with _____ self-esteem often feel self-conscious and vulnerable to rejection. Answer: lower
Q4) During childhood, parents are the most important people among those shaping self-esteem.
A)True
B)False
Answer: True
Q5) _____ is the way you honestly feel about yourself.
Answer: Self-image
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Chapter 3: Self-Awareness and Self-Disclosure
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) How does refraining from self-disclosure waste time and energy?
Answer: It takes a lot of energy to create a False image. It requires constant self-awareness to ensure that you are maintaining the image. In this way, people waste time and energy that could be better spent on working, loving, or just having fun. Another related energy drain is the fear of being discovered. People are more willing than you may think to accept you for who you are.
Q2) As a close relationship develops and the open pane of the Johari Window grows bigger, the hidden pane will become smaller.
A)True
B)False Answer: True
Q3) Cliché conversation is _____ in a real sense. Answer: nonconversation
Q4) Making the gut level work for you is a key step in the process of learning to self-disclose.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Attitudes and Values in Human Relations
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) How can a person deal with interpersonal values conflicts?
Q2) Cognitive dissonance is the emotional state that results from acting in ways that contradict one's beliefs or other actions.
A)True
B)False
Q3) A(n) _____ is a system of shared values throughout any given company or other organization.
Q4) How is extraversion related to one's level of self-esteem?
Q5) What is the importance of attitude in an individual's life?
Q6) A person's satisfaction with work is directly related to his or her attitude.
A)True
B)False
Q7) When giving attitude-improving feedback, you should deal with opinions and judgments.
A)True
B)False
Q8) What are tangible and intangible values?
Q9) Feeling hopeless leads to feeling helpless, which leads to giving up.
A)True
B)False
Page 6
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Page 7
Chapter 5: Motivation: Increasing Productivity
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) What is organizational climate?
Q2) According to the reinforcement theory, the employees involved should have the opportunity for goal setting to make reinforcers more effective.
A)True
B)False
Q3) What is task identity?
Q4) According to McClelland, the three needs are factors that people are simply born with.
A)True
B)False
Q5) In terms of Herzberg's two-factor theory, why are hygiene factors called dissatisfiers?
Q6) List four suggestions on how organizations can increase employees' commitment to goals.
Q7) Which of the following is true of an intrinsic reward?
A)It is the internal feeling of satisfaction one gets from one's job.
B)It intends to provide motivational incentives including salary and bonuses.
C)It refers to the overall mood of an individual or a group.
D)It refers to the force of need or desire to act.
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Chapter 6: Communication and Human Relations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In the context of gestures, the peace sign used by war protesters in the 1960s is an example of a(n) ____.
Q2) While greeting a person, variations in facial expression rarely carry any significance.
A)True
B)False
Q3) Illustrators are the gestures that are used to control the flow of communication.
A)True
B)False
Q4) According to Albert Mehrabian, nonverbal messages reflect the _____ between speaker and listener.
Q5) How does nonverbal communication clarify verbal messages?
Q6) List a characteristic of a low-context culture.
Q7) Which of the following is a type of a gesture?
A)Prosody
B)Intonation
C)Syntax
D)Illustrator
Q8) What are the benefits of active listening?
Page 9
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Chapter 7: People, Groups, and Teams
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In an informal group, members do not necessarily have the final say about whether or not they can become members.
A)True
B)False
Q2) Dr. Haynes was a college president who would openly tell the members of the faculty and staff that he would "give them the world" if they would implement his policies without complaint. Everyone who worked at the college knew that if you openly disagreed with Dr. Haynes, you would be placed on his "blacklist." Dr. Haynes best exemplifies a(n):
A)consultative leader.
B)participative leader.
C)autocratic leader.
D)free-rein leader.
Q3) Which of the following is a disadvantage associated with conformity?
A)Group process
B)Cognitive dissonance
C)Groupthink
D)Hidden agenda
Q4) How does a manager affect the organizational climate?
Q5) What are the major qualities of organizational climate?
Page 10
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Chapter 8: Achieving Emotional Control
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The person who is high in _____ intelligence has an understanding of nature and natural processes.
Q2) When Jade's colleague pointed out to her that she was running late for a meeting, Jade responded: "Well, unlike you, I don't have much free time. I am up to my neck buried in work!" Jade is using _____ as a defensive reaction.
Q3) Daniel Goleman showed that _____ intelligence is a much better predictor of success in nearly every area of life, not always including academic success.
Q4) The _____ is a game in which one person tries to trap the other in a mistake, a lie, or some other type of negative situation and if the player is successful in trapping the victim, he or she usually feels justified in harming the person.
Q5) What are the three damaging and negative results of anger?
Q6) Describe a person with verbal intelligence.
Q7) List the eight intelligences identified by Howard Gardner.
Q8) A person with intrapersonal intelligence is rarely introspective.
A)True
B)False
Q9) What are the abilities of a person with spatial reasoning intelligence?
Q10) What are the two characteristics that all games have in common?
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Chapter 9: Individual and Organizational Change
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In the Japanese approach to change, managers involve employees in the change process only during the final stages.
A)True
B)False
Q2) In the process of dealing with personal loss, "ending" is the stage where "emotional standstill," "denial," and "anger" take place.
A)True
B)False
Q3) The Lewin change model shows that a status quo is essential to make a change.
A)True
B)False
Q4) Which of the following is the most important criticism against Lewin's change model?
A)It does not consider the changes that take place at the structural level.
B)Refreezing is not a realistic concept in today's business world.
C)Unfreezing the status quo would simply hinder the progress.
D)It is ineffective as it does not consider the cultural diversity of today's workplace.
Q5) List the basic characteristics that all seven major life changes have in common.
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Chapter 10: Creativity and Human Relations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which step of the creative process identified by Graham Wallas involves developing creativity into a solid, real concept?
A)Incubation
B)Perception
C)Verification
D)Inspiration
Q2) Which of the following is the first stage of the creative process identified by Graham Wallas?
A)Incubation
B)Perception
C)Inspiration
D)Verification
Q3) According to Alan Robinson and Sam Stem, what can organizations do to encourage serendipity?
A)Provide extrinsic motivations
B)Recruit employees with large "C" type creativity
C)Encourage experimentation
D)Organize more official activities
Q4) How do effective managers encourage creativity among employees?
Q5) How are creative people motivated?
13
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Chapter 11: Conflict Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61181
Sample Questions
Q1) How would you deal with whiners and complainers at work?
Q2) Rodin and Ian work in the marketing team of their company. Rodin considers Ian a red-tape bureaucrat, while Ian considers Rodin unethical. They often have trouble working together on the same projects. The conflict between Ian and Rodin can be described as:
A)negotiation-of-selves conflict.
B)inner conflict.
C)person-versus-person conflict.
D)content conflict.
Q3) In the arbitrary approach of conflict resolution, a conflict manager decides which side is right and which is wrong, then considers the issue to be resolved.
A)True
B)False
Q4) Negotiation-of-selves conflict primarily arises when a conflict factor is built into the structure or the policies of the organization.
A)True
B)False
Q5) How would a conflict manager resolve a conflict if he or she is a competitor?
Q6) Why do many managers fall back on the competitor style of conflict management?
Page 14
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Chapter 12: Stress and Stress Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61180
Sample Questions
Q1) In the context of the folk wisdom around the type A and type B personality theory, explain why top executives are likely to be type B people?
Q2) Managers can reduce job burnout by being soft and laid-back while making decisions.
A)True
B)False
Q3) In the _____ stage of the general adaptation syndrome, the fight-or-flight response is activated.
Q4) How do irrational beliefs cause anxiety and misery in people?
Q5) How does corporate stress affect organizations?
Q6) Explain the process of cognitive appraisal.
Q7) Inner conflict is considered an external stressor.
A)True
B)False
Q8) What are the reactions that take place in the "alarm stage" of the general adaptation syndrome?
Q9) People who ____, convert an irrational belief into an imagined disaster.
Page 15
Q10) ____, or bad stress is the kind of stress you might feel during an illness or when going through a divorce.
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Chapter 13: Your External and Internal Customers
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) How should a person treat a customer who is not interested in purchasing any product but just wants to be noticed? Substantiate your response.
Q2) An emphasis on careful listening to complaints sends the signal to consumers that yours is a(n) _____ business.
Q3) Explain why the importance of high-quality customer service has increased.
Q4) In many ways, the United States is now a service economy.
A)True
B)False
Q5) Discuss the importance of customer service.
Q6) Give an example of an internal customer.
Q7) A "nice" customer is best described as a person who:
A)does not complain, but responds to bad service by taking his or her business elsewhere.
B)is a long-standing customer and stays loyal in spite of bad service.
C)regularly provides feedback after using a product.
D)is a regular customer, helping a business to serve better.
Q8) Suggest practices that companies can employ to ensure the highest standards of professionalism and ethics in its delivery of customer service.
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Chapter 14: Human Relations in a World of Diversity
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Ethnocentrism is making it easy to overcome racial prejudice.
A)True
B)False
Q2) _____ is your behavior, or what you do as a result of your stereotypes and prejudice.
Q3) Which of the following statements is true of Title VII of the Civil Rights Act of 1964?
A)It excluded unions from its definition of employers.
B)It covers those employers who employ less than 10 people.
C)It established the Equal Employment Opportunity Commission (EEOC).
D)It makes it illegal to discriminate against anyone because of race.
Q4) Discuss Gordon Allport's stand on the victims of discrimination.
Q5) The Equal Employment Opportunity Commission (EEOC) was established to monitor implementation of the civil rights as per laws passed by the Civil Rights Act.
A)True
B)False
Q6) Prejudice is the way you act as a result of your stereotypes.
A)True
B)False
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Chapter 15: Business Ethics and Social Responsibility
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61177
Sample Questions
Q1) The common perception is that profit and morality simply do not mix, and that one can't make money without becoming corrupt.
A)True
B)False
Q2) Research by social scientists shows that many people change their ethical standards between home and work.
A)True
B)False
Q3) People with high self-esteem are more likely to feel a healthy connection with others around them.
A)True
B)False
Q4) How is the principle of individual rights different from the principle of individualism?
Q5) One of the four basic rationalizations that leads to unethical behavior is that they are within ethical and legal limits.
A)True
B)False
Q6) Briefly discuss the ethical challenges of the Internet.
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Chapter 16: Maintaining Workplace Health and Success
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/61176
Sample Questions
Q1) Procrastination is one cause of underutilization of time.
A)True
B)False
Q2) List the steps that help in stopping procrastination.
Q3) People affected by the impostor phenomenon:
A)consider the feeling of success to be painful and uncomfortable.
B)may feel that they have gotten away with something.
C)may stop trying to achieve anything for fear of criticism.
D)may find the feeling of success to be fleeting.
Q4) People having the fear of success:
A)may find the feeling of success to be fleeting.
B)may fear failing and then being judged in a negative way.
C)may feel that they have gotten away with something.
D)may stop trying to achieve anything for fear of criticism.
Q5) What do positive psychologists feel about the barriers to healthy self-development and the strengths needed to overcome these barriers?
Q6) Productivity is defined as the ratio of inputs to its outputs.
A)True
B)False
Q7) _____ is the act of putting off until later the things we should be doing now.
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