Organizational Behavior Exam Practice Tests
Course Introduction
Organizational Behavior introduces students to the study of how individuals, groups, and structures impact behavior within organizations. The course explores key concepts such as motivation, communication, leadership, team dynamics, decision making, organizational culture, and conflict resolution. Through case studies and real-world examples, students learn to analyze workplace behavior, understand factors that influence employee performance, and apply strategies to enhance organizational effectiveness and manage change successfully. The goal is to equip students with the knowledge and skills necessary to foster positive work environments and drive organizational success.
Recommended Textbook
Essentials of Contemporary Management 6th Edition by Gareth Jones
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14 Chapters
1510 Verified Questions
1510 Flashcards
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Page 2
Chapter 1: The Management Process Today
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) A bank allows its tellers to not only handle deposits and disbursement,but also distribute traveler's checks and sell certificates of deposit.This is an example of:
A) innovation.
B) restructuring.
C) total quality management.
D) empowerment.
E) outsourcing.
Answer: D
Q2) Managers seldom find it difficult to manage the diversity in today's workforce.
A)True
B)False
Answer: False
Q3) The outcome of organizing is the creation of a strategy.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Values, Attitudes, Emotions, and Culture: The
Manager As a Person
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Penelope is a manager with Quick Pizza.She is very good at understanding the feelings of her subordinates and takes time out for all of them.She listens to their problems,sympathizes with them,and tries her best to give them solutions regarding the same.From this information,it can be said that Penelope is:
A) an introvert.
B) a pessimist.
C) high on agreeableness.
D) low on conscientiousness.
E) high on ambition.
Answer: C
Q2) Orbit Inc. ,puts out newspaper releases announcing employees' promotions.This is an example of a rite of:
A) inauguration.
B) celebration.
C) integration.
D) passage.
E) enhancement.
Answer: E
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Chapter 3: Managing Ethics and Diversity
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) The Family Medical and Leave Act requires employers to provide 12 weeks of paid leave for medical and family reasons.
A)True
B)False
Answer: False
Q2) Stakeholders supply a company with its productive resources.
A)True
B)False
Answer: True
Q3) When a manager has no hesitation about communicating to people outside the company regarding a decision made because the typical person in a society would think it is acceptable,this logic is explained by the ________________ rule.
A) justice
B) moral rights
C) utilitarian
D) practical
E) existential
Answer: D
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Chapter 4: Managing in the Global Environment
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Companies from the nation of Atlantis are more efficient in the production of certain types of apparel,while companies from the U.S.are more efficient in the production of certain types of computers.Which economic theory predicts that capital would move to Atlantis and be invested there to produce apparel,while capital from around the world would flow to the United States and be invested in its innovative computer software companies?
A) GATT
B) NAFTA
C) The free-trade doctrine
D) Collectivism
E) Individualism
Q2) A society has a common practice that states that the correct utensils to use at a formal dinner "should begin on the outside and work their way to the inside of the place setting." This is an example of which type of norm?
A) Beliefs
B) Rites
C) Mores
D) Values
E) Folkways
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6
Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Group creativity can be increased by using brainstorming techniques.
A)True
B)False
Q2) When a member of a group challenges the decision that is being made by the group in an attempt to make the group carefully consider the pros and cons of a particular alternative,this member is playing the role of the devil's advocate.
A)True
B)False
Q3) The purchasing manager for Telsa Motor Co.decides to call three suppliers of automobile windshields to ask for a bid on an order for 1,000 windshields for a new Ford car,instead of calling a hundred possible windshield suppliers for such a bid.What type of decision does this represent for the purchasing manager?
A) Nonprogrammed
B) Illusion of control
C) Certainty
D) Programmed
E) Satisficing
Q4) What can managers to do promote individual creativity?
Q5) Identify the advantages and disadvantages of group decision making.
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Chapter 6: Planning, Strategy, and Competitive Advantage
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Ace Real Estate conducted a SWOT analysis,and their managers believe that this year's local market growth will be slower than in the past.The predicted slow market growth is a(n):
A) strength
B) weakness
C) opportunity
D) threat
E) alternative
Q2) The industries and national markets an organization intends to compete in and the reasons why are specified in a company's _____________-level strategy.
A) divisional
B) departmental
C) functional
D) corporate
E) business
Q3) Write a brief note on the different modes of international expansion.
Q4) Explain a SWOT analysis.Describe briefly the steps involved in a SWOT analysis.
Q5) Write a brief note on global strategies and multidomestic strategies.Also mention one advantage and one disadvantage of each.
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Chapter 7: Designing Organizational Structure
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) In the design of an organization,another name for "market structure" is __________________ structure.
A) product
B) geographic
C) customer
D) functional
E) matrix
Q2) Tot Beverages creates a series of agreements with its suppliers,manufacturers,and distributors to produce and market Zing Cola.This is an example of a ________________ organizational structure.
A) decentralized
B) vertically integrated
C) network
D) diversified product
E) horizontally integrated
Q3) The more nonroutine the technology an organization uses,the easier it is for managers to control and regulate the technology.
A)True
B)False
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Page 9
Chapter 8: Control, Change, and Entrepreneurship
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) The manager of Inkman,a convenience store,keeps track of the average sale amount for each customer as a way of deciding on the product mix to be carried in the store.This is an example of _____________ control.
A) bureaucratic
B) feedforward
C) output
D) input
E) MBO
Q2) The most commonly used financial performance measure in organizations is the debt-to-equity ratio.
A)True
B)False
Q3) Management by objectives (MBO)is one way that managers can use to evaluate the performance of subordinates.Discuss the steps involved in using this technique.
Q4) Managers typically use three primary measures to assess the output performance of their organizations.Write a brief note on these three types of measures.
Q5) Identify the steps in the organizational change process,and describe what occurs in each step.
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Chapter 9: Motivation
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) A worker who is paid on the basis of the number of computer components produced per day is said to be paid on a(n)______________ basis.
A) underpayment inequity
B) overpayment inequity
C) commission
D) equity
E) piece-rate
Q2) How hard an employee works on the job is referred to as:
A) value.
B) effort.
C) affiliation.
D) valence.
E) attitude.
Q3) According to the expectancy theory,high motivation will occur when:
A) only expectancy is high.
B) only instrumentality is high.
C) only valence is high.
D) only expectancy and instrumentality are high.
E) expectancy,instrumentality,and valence are high.
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Page 11
Chapter 10: Leaders and Leadership
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) According to Fiedler,leader style is an enduring characteristic that managers cannot change.
A)True
B)False
Q2) The leadership substitute model suggests that under certain conditions managers do not have to play a leadership role:
A) when employees may not be able to accept the company's management's philosophy.
B) when the company is facing large changes in personnel.
C) because members of an organization sometimes can perform at a high level without a manager exerting influence over them.
D) when employees are not willing to accept changes.
E) when employees are being transferred to other locations.
Q3) Although there are relatively more women in management positions today than there were ten years ago,there are still relatively few women in top management.
A)True
B)False
Q4) Explain with examples what the "behavior model" of leadership is.
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Chapter 11: Effective Team Management
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) The strategic planning committee at Comfort Fabric Clothing Company consists of managers from engineering,R&D,production,marketing,and finance.This is an example of a(n):
A) cross-functional team.
B) informal group.
C) virtual team.
D) command group.
E) cross-cultural team.
Q2) All teams are groups and all groups are teams.
A)True
B)False
Q3) Discuss how groups and teams relate to responsiveness to customers.
Q4) A set of behaviors that a member of a group is expected to perform because of his/her membership in the group is known as a group norm.
A)True
B)False
Q5) The extent of conformity and reactions to deviance within groups is determined by managers.
A)True
B)False
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Chapter 12: Building and Managing Human Resources
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) When managers hire contract employees who are not regular employees of their organization to produce goods and services,it is known as:
A) open sourcing.
B) downsizing.
C) insourcing.
D) job specification.
E) outsourcing.
Q2) Lion Motors asks applicants for assembly-line positions to complete a computer exercise on their reading and mathematical abilities in order to determine if they have the mental skills necessary to do these types of jobs.Lion is utilizing the screening procedure of _____________ tests.
A) personality
B) ability
C) situational
D) unstructured
E) stress management
Q3) Job analysis needs to be done for every job in an organization.
A)True
B)False
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Page 14
Chapter 13: Communication and Information Technology Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The amount of information that a communication medium can carry is known as:
A) media naturalness.
B) information richness.
C) coding capability.
D) information content.
E) resistance.
Q2) Irrelevant information is useless and may actually hurt the performance of a busy manager who has to spend valuable time determining whether information is relevant.
A)True
B)False
Q3) Information that reflects current conditions in the organization or in the external world is called synchronized information.
A)True
B)False
Q4) The client computers that are linked directly to a server constitute a wide area network.
A)True
B)False
Page 15
Q5) What are some of the forms of e-mail abuse? What can managers do to avoid this?
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Chapter 14: Operations Management: Managing Vital
Operations and Processes
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Organizing machines in the production process so that each operation is performed at workstations in a fixed sequence is known as a(n):
A) fixed-position layout.
B) hybrid layout.
C) cellular layout.
D) product layout.
E) process layout.
Q2) In the production process,a mainframe computer assembly line is an example of a ______________ facilities layout.
A) product
B) process
C) fixed-position
D) flexible manufacturing
E) hybrid
Q3) Total factor productivity isolates the exact contribution of an input to the production of a given output.
A)True
B)False
Q4) Explain improving efficiency and the factors that help enhance this process.
Page 16
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