Organizational Behavior Exam Materials
Course Introduction
Organizational Behavior explores the theories and concepts related to how individuals and groups act within organizations. The course examines topics such as motivation, leadership, decision-making, communication, team dynamics, organizational culture, and change management. Through case studies and real-world examples, students analyze the factors influencing employee behavior and learn strategies for improving workplace effectiveness, collaboration, and overall organizational performance.
Recommended Textbook
Essentials of Management 9th Edition by Andrew
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17 Chapters
914 Verified Questions
914 Flashcards
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J. DuBrin
Chapter 1: The Managers Job
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54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/20197
Sample Questions
Q1) Management is the process of
A) maintaining the status quo.
B) planning, organizing and staffing, leading, and controlling.
C) keeping labor from taking over.
D) facilitating groups.
Answer: B
Q2) Which function of management is most involved with energizing, directing, activating, and persuading others?
A) leading
B) controlling
C) planning
D) organizing and staffing
Answer: A
Q3) An organization may experience entropy when
A) its total output exceeds the sum of the parts.
B) it does not receive fresh inputs from the external environment.
C) too many employees call in sick in a given year.
D) three consecutive new products are winners.
Answer: B
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Page 3
Chapter 2: International Management and Cultural Diversity
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53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/20198
Sample Questions
Q1) A major justification for managing workplace diversity is that various groups must work together to accomplish company goals.
A)True
B)False
Answer: True
Q2) The major purpose of the European Union (EU) is to turn member countries into
A) countries with the identical currency.
B) a single marketplace for ideas, goods, and services.
C) free trade agreements with the United States.
D) fierce competitors.
Answer: B
Q3) An advantage noted about globalization is that with research and development being done overseas products can be developed 24 hours per day, with workers from different time zones passing off work to each other.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Ethics and Social Responsibility
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) Business ethics deals primarily with A) social responsibility.
B) the pricing of products and services.
C) moral obligation.
D) being unfair to the competition.
Answer: C
Q2) Which one of the following approaches to creating an ethical and socially responsible workplace is likely to be the most powerful?
A) Passing out buttons with the statement "Just Say No to Bad Ethics"
B) Placing posters about ethics throughout the organization
C) Top management acting as models of the right behavior
D) Including a statement about ethics and social responsibility in the employee handbook
Answer: C
Q3) Blowing the whistle on one's employer frequently leads to negative consequences for the individual, such as no further promotions or low performance evaluations.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Essentials of Planning
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54 Flashcards
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Sample Questions
Q1) One of the competitive forces identified by Michael Porter is the power of charities to extract money from a corporation.
A)True
B)False
Q2) Several laptops were stolen from an office by a group of people pretending to be part of the cleaning company. Every laptop stolen contained sensitive client data. After the theft, all clients had to be notified that their personal information may have been compromised. The breach of security prompted 25 percent of the company's clients to close their accounts.
1. What are policies and rules?
2. Could policies and rules have prevented this situation? Explain
Q3) Part of Domino's Pizza's original success was based on getting pizzas delivered more quickly than competitors. This strategy is called
A) strategic planning
B) cost leadership
C) focus.
D) high speed
Q4) Using the planning model, how would you plan an event for 500 people.
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Chapter 5: Problem Solving and Decision Making
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Sample Questions
Q1) A generally effective practice for fostering creativity is to punish people for attempting creative solutions that fail to solve the problem.
A)True
B)False
Q2) An example of a heuristic would be not to spend more than 30% of your net income on debt other than a home mortgage.
A)True
B)False
Q3) A frequent decision-making error during a crisis is to
A) methodically search for alternatives
B) become less rational and more emotional.
C) become more rational and less emotional.
D) welcome differences of opinion.
Q4) Managers can establish a creative atmosphere by
A) allotting time and money carefully.
B) giving employees the freedom to choose how to accomplish a goal.
C) giving employees the right type and amount of challenge.
D) all of the choices
Q5) Describe what you can do in the next several years to increase your creativity.
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Chapter 6: Quantitative Techniques for Planning and Decision Making
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54 Flashcards
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Sample Questions
Q1) In an advanced application of PERT, expected times are based on frequency distributions of how long certain events took place in the past.
A)True
B)False
Q2) CEO Maria is so convinced that company sales will triple, that she commits the company to lavish new expenses without making contingency plans if the sales growth does not take place. Maria might be falling into the
A) prudence trap.
B) overconfidence trap.
C) recallability trap.
D) subjective thinking trap.
Q3) A technological forecast predicts what types of technological changes will take place.
A)True B)False
Q4) The information compiled in a Gantt chart is well suited as a control device. A)True B)False
Q5) Describe scenario planning.
Page 8
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Chapter 7: Job Design and Work Schedules
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54 Flashcards
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Sample Questions
Q1) A major contributor to carpal tunnel syndrome is the pinching of a nerve that gives feeling to the hand.
A)True
B)False
Q2) An experiment with clerical workers demonstrated that low-intensity noise raised stress levels just enough to give the workers a high and elevate productivity.
A)True
B)False
Q3) A study with teachers and aides in 62 childcare centers found that crafting by the group resulted in better job satisfaction and performance.
A)True
B)False
Q4) A major contributor to musculoskeletal disorders on the job is not using a part of the body, such as the hands and wrist, frequently enough.
A)True
B)False
Q5) Describe telecommuting, along with some of its advantages and disadvantages.
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Page 9
Chapter 8: Organization Structure, Culture, and Change
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) An example of a horizontal organization structure would be a A) department producing an engine.
B) team assembling components for company machines.
C) purchasing department.
D) team responsible for filling orders.
Q2) First describe, then draw, a matrix organization structure.
Q3) An effective way for corporate leaders to change the organizational culture is to engage in behavior they would like others to imitate.
A)True
B)False
Q4) The foundation of an organizational culture is the organization's A) relative diversity.
B) values.
C) resource allocation and rewards.
D) degree of change.
Q5) A subculture is a pocket in which the organizational culture differs from the dominant culture and from other pockets of subculture. A)True
B)False
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Chapter 9: Staffing and Human Resource Management
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Much informal learning takes place
A) in meetings
B) on breaks
C) in customer interactions
D) all of the choices
Q2) Recruiting is the process of
A) attracting job candidates.
B) finding candidates with the right characteristics and skills to fill job openings.
C) both a & b
D) training job candidates.
Q3) A validity study is a statistical and scientific method of seeing whether a selection device does predict job performance.
A)True
B)False
Q4) A specific way in which human resources contributes to business strategy is by
A) helping to build high-performance work practices.
B) organizing company picnics.
C) making PowerPoint presentations to top management.
D) helping to prepare job descriptions.
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Chapter 10: Leadership
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Explain how skills contribute to leadership, and identify a leadership skill that you already possess (or think you would like to develop).
Q2) Leadership is considered to be more scientific than management.
A)True
B)False
Q3) Leaders who achieve the best results stick with one leadership style.
A)True
B)False
Q4) An effective sense of humor is an important part of a leader's job.
A)True
B)False
Q5) Situational Leadership II explains that effective leadership depends on two independent behaviors:
A) delegating and empowering
B) trusting and believing
C) supporting and directing.
D) directing and coaching
Q6) Empowerment is an approach to power sharing that often motivates group members.
A)True
B)False
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Chapter 11: Motivation
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) Which of the following job factors is most accurately classified as a dissatisfier?
A) opportunity for advancement
B) recognition for good work
C) working conditions
D) responsibility
Q2) Which one of the following job factors is considered important for motivating the young generation of workers?
A) close monitoring of work such as through time clocks
B) limited vacations
C) minimizing feedback
D) loads of responsibility
Q3) Profit sharing plans are focused more on the performance of an entire organization or large unit, rather than on individual performance.
A)True
B)False
Q4) Explain the need-satisfaction approach to motivation.
Q5) Explain how goal theory can be used to motivate people on the job.
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Page 13
Chapter 12: Communication
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) Which one of the following is an example of downward communication?
A) open-door policy
B) complaint program
C) town-hall meeting
D) a message from the CEO sent to all employees
Q2) Information overload occurs when an individual receives so much information that he or she becomes overwhelmed.
A)True
B)False
Q3) The purpose of an informative confrontation is to confront the
A) lack of feedback in a message.
B) discrepancies in a person's message.
C) difference in tone between an oral and a written message.
D) reality that filtering of messages is commonplace.
Q4) The Web log or blog is frequently used by companies as a
A) informal communication channel.
B) formal communication channel.
C) form of nonverbal communication.
D) form of lateral communication.
Q5) Identify and describe seven communication barriers in the workplace.
Page 14
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Chapter 13: Teams, Groups, and Teamwork
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Source URL: https://quizplus.com/quiz/20209
Sample Questions
Q1) Chris is assigned to a product development team. Whenever there is heavy work to do, Chris creates an excuse about having other more urgent work. The situation with Chris illustrates which potential problem with group effort?
A) group polarization
B) social loafing
C) groupthink
D) the risky shift
Q2) An example of emotionally intelligent behavior by a group would be to build relationships both within and outside the group.
A)True
B)False
Q3) Cross-functional teams, work teams, committees, and task forces tend to be the most productive with 15 to 20 members.
A)True
B)False
Q4) Relationship conflict focuses on personalized, individually oriented issues.
A)True
B)False
Q5) What factors contribute to team effectiveness?
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Chapter 14: Information Technology and E-Commerce
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54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/20210
Sample Questions
Q1) Describe at least four positive consequences of information technology on the manager's job.
Q2) Microblogging refers to
A) sending brief updates online about work activities to employees.
B) e-leadership.
C) wikis.
D) setting up a chat room.
Q3) A major consequence of information technology on the daily work of managers is that they
A) have more services from assistants than previously.
B) perform considerable clerical work that was done previously by assistants.
C) have many fewer messages to deal with.
D) spend much more time on the telephone.
Q4) Using several electronic devices at once often interferes with a person's ability
A) to evaluate staff members.
B) to concentrate carefully on the major problem at hand.
C) to reward employees based on their performance.
D) to set goals.
Q5) How has the Internet enhanced globalization?
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Chapter 15: Essentials of Control
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Sample Questions
Q1) Electronic monitoring often contributes to low levels of job satisfaction, absenteeism, high turnover, and job stress.
A)True
B)False
Q2) Describe the characteristics of an effective control system.
Q3) A caution about cost cutting is that it can lead to
A) low morale and lower quality goods and services.
B) the image of a cheap company
C) both a & b
D) increase the cost of supplies
Q4) Dunkin' Donuts franchise manager Julie estimates how much her three stores will take in next year, as well as how much she will spend. Julie is most likely preparing which type of budget?
A) revenue and expense
B) capital expenditure
C) cash
D) production
Q5) For a plan to qualify as a budget, it must specify results in terms of money.
A)True
B)False
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Chapter 16: Managing Ineffective Performers
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Sample Questions
Q1) A good time to fire an employee is when you are angry because you will display more genuine emotion.
A)True
B)False
Q2) Employees who believe in a just world are likely to A) think that punishment is unjust.
B) take an active role in punishing coworkers. C) demand due process when they have been punished. D) accept punishment when they have performed poorly.
Q3) A "sick building" is a negative job performance factor in which pollutants in the air irritate workers.
A)True
B)False
Q4) Ineffective performers frequently agree to make improvements but are not really committed to change.
A)True
B)False
Q5) Write a memo to management advising them on how to deal with difficult people, cynics included.
Page 18
Q6) What actions should a manager take to do an effective job of coaching?
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Chapter 17: Enhancing Personal Productivity and Managing
Stress
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54 Verified Questions
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Source URL: https://quizplus.com/quiz/20213
Sample Questions
Q1) A big part of the productivity advantage offered by meditation is that it helps you
A) fantasize about reaching your career goals.
B) concentrate and focus.
C) obtain an objective viewpoint on your problems.
D) prioritize the tasks facing you.
Q2) Tax accountant Lauren is likely to face a challenge stressor when she has to work on an income tax report covering some brand new regulations.
A)True
B)False
Q3) A strong work ethic is a firm belief in the dignity and value of work.
A)True
B)False
Q4) Productivity suffers when you must spend time learning the technology, consulting with the tech center, or transporting equipment to the repair shop.
A)True
B)False
Q5) What steps or actions should a person take to reduce his or her procrastination?
Page 19
Q6) Describe some of the major stressors in the workplace.
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