Organizational Behavior Exam Materials
Course Introduction
Organizational Behavior explores the psychological and social dynamics that influence individual and group interactions within businesses and other organizations. This course examines topics such as motivation, leadership, communication, team dynamics, decision making, organizational culture, and change management. By analyzing behavioral theories and real-world case studies, students gain insights into managing workforce diversity, resolving workplace conflict, and fostering effective organizational practices. The knowledge gained prepares students to better understand, predict, and influence behavior in professional environments, promoting greater effectiveness and satisfaction at both the individual and organizational levels.
Recommended Textbook
Human Resource Development 6th Edition by Jon
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15 Chapters
873 Verified Questions
873 Flashcards
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Page 2
M. Werner
Chapter 1: Introduction to Human Resource Development
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/42230
Sample Questions
Q1) The first privately funded vocational school in the US was founded to:
A) Train university graduates in a skill
B) Train the sons of wealthy people
C) Train new managers in machine operation
D) Provide occupational training to young people who were unemployed or had criminal records
Answer: D
Q2) HRD interventions can be evaluated using a variety of "hard" and "soft" measures.Which of the following would NOT be a "hard" measure?
A) immediate, post training, employee survey
B) cost-benefit analysis
C) reduced employee turnover
D) increased customer satisfaction and retention
Answer: A
Q3) Which of the following is a secondary function of HRM?
A) Compensation and benefits
B) Labor relations
C) Health and safety
D) Performance Management and performance appraisal systems
Answer: D
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Chapter 2: Influences on Employee Behavior
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Internal forces impacting employee behavior include all of the following except?
A) Supervisors
B) Co-workers
C) Global influences
D) The organizational reward structure
Answer: C
Q2) The motivational theories by Maslow and Alderfer are examples of what type of motivational approach?
A) cognitive
B) meta-analytic
C) noncognitive
D) need-based
Answer: D
Q3) Specific and difficult goals lead to higher performance than do vague and easy goals.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Learning and HRD
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Experiencing negative events on the job prior to training can have a negative impact on a person's performance in a training program.
A)True
B)False
Answer: True
Q2) Kolb's Learning style inventory assess an individual's orientation towards each of four modes of the learning process.
A)True
B)False
Answer: True
Q3) Component task achievement means that each task must be fully completed before the entire task is performed correctly.
A)True
B)False
Answer: True
Q4) Practice alone will make for a strong association.
A)True
B)False
Answer: False
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Chapter 4: Assessing HRD Needs
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) A gap can be identified by:
A) Subtracting what is known from what should be known
B) Adding what is known to what should be known
C) Subtracting what is should be known from what is known
D) Subtracting what is known from what we already do know
Q2) The systematic collection of data about a specific job or group of jobs used to determine what an employee should be taught to achieve optimal performance is called:
A) position summary analysis
B) diagnostic analysis
C) task analysis
D) job review
Q3) The knowledge,skills,abilities,and other requirements (KSAOs)needed to perform a task or job are spelled out in the:
A) job specification
B) job design
C) skills inventory
D) organizational climate index
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6
Chapter 5: Designing Effective HRD Programs
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55 Flashcards
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Sample Questions
Q1) Alexander consulting group found that an Instructor guide was used by only a small percentage of SME's.
A)True
B)False
Q2) Executive development programs is the most frequent type of training offered by organizations.
A)True
B)False
Q3) According to Mager if you do not know where you are going:
A) You might wind up somewhere else and not even know it
B) You should wind up where you want to be
C) You might accomplish a more important objective
D) You cannot know when you get where you want to be
Q4) A lesson plan is:
A) A trainers guide for the actual delivery of the training content
B) Good for handouts to trainees
C) Needed only by new, inexperienced trainers
D) Most a waste of time and paper
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Chapter 6: Implementing HRD Programs
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60 Flashcards
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Sample Questions
Q1) The question "Can you tell me about your most recent experience in a positive customer situation?" is an example of a:
A) a direct question
B) a reflective question
C) an open-ended question
D) a situational question
Q2) The intranet uses internal computer networks for training while the Internet uses world wide computer networks.
A)True
B)False
Q3) Role plays are very seldom used by organizations for training?
A)True
B)False
Q4) Blended learning combines technology enhanced and traditional classroom instruction?
A)True
B)False
Q5) Computer based training will be less important in the next 20 years.
A)True
B)False
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Chapter 7: Evaluating HRD Programs
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) Donald Kirkpatrick described which of the following four training evaluation criteria?
A) reaction, learning, job behavior, modification
B) reaction , learning, job behavior and results
C) context, input, process and product
D) context, input, process and modification
Q2) The number of units produced is generally what kind of data?
A) Plant data
B) Economic data
C) Systemwide data
D) Individual performance data
Q3) According to Nickols each of Kirkpatrick's levels is of similar importance to all stakeholder groups.
A)True
B)False
Q4) A pre/post comparison is used to evaluate learning so that:
A) we know how much change took place during the program
B) we can calculate a t-test to get nice-looking statistics
C) we can compare the trained group to the control group
D) we know where the group was at the start
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Chapter 8: Employee Socialization and Orientation
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Sample Questions
Q1) All of the following are problems with new employee orientation EXCEPT:
A) too much emphasis on paperwork
B) too much selling of the organization
C) too much emphasis on an organization's mission, vision and values
D) one shot mentality
Q2) Expectations of new employees should be:
A) Very low - they are new
B) Very high - challenge them
C) Never used for new employees
D) Reasonable to reduce turnover
Q3) A well run orientation program should take place over a period of time.
A)True
B)False
Q4) In your text,the process of adjusting to a new organization is called organizational joining.
A)True
B)False
Q5) Self selection results in people turning down a job.
A)True
B)False
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Chapter 9: Skills and Technical Training
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Sample Questions
Q1) Which of the following in not a positive outcome of a successful apprentice program?
A) Decreased turnover
B) Reduced health care costs
C) Tax incentives
D) Networking opportunities with other employers
Q2) A team is a group of individuals seen as linked in a social structure.
A)True
B)False
Q3) Which kinds of training may be needed to prepare new immigrants to enter the U.S.workforce?
A) Basic skills
B) Homemaking
C) English as a second language
D) Both A & C will be needed
Q4) Basic skills include:
A) MS word
B) Excel
C) Driving a stick shift car
D) Reading, writing and math
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Chapter 10: Coaching and Performance Management
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49 Flashcards
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Sample Questions
Q1) The definition of coaching:
A) Is easy to find
B) Is something everyone agrees on
C) Is difficult to arrive at, but can vary from very narrow to very broad
D) Is always a very narrow definition.
Q2) When defining poor performance it is important to agree on what the standards of performance should be.
A)True
B)False
Q3) All of the following are ways of increasing employee motivation and sense of ownership of their performance except:
A) Goal setting
B) Job redesign
C) Employee participation programs
D) Pay raises
Q4) If the coaching discussion does not change the behavior the next step should be:
A) Let HR handle it
B) Give up and tell the employee it really does not matter
C) Follow the organization's discipline policy
D) Immediate termination
Page 12
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Chapter 11: Employee Counseling and Wellness Services
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) After the baby boom the birthrate in the US declined.
A)True
B)False
Q2) The effectiveness of EAP's is:
A) simply totally unknown
B) considered very poor by almost everyone
C) still up in the air totally
D) generally accepted
Q3) Potential negative outcomes of employee counseling programs include all of the following except:
A) Increased worker's compensation costs
B) Conflicts between smokers and non-smokers
C) Increased scheduling problems due to program participation
D) Reduced motivation and job satisfaction
Q4) Health promotion programs (HPPs)include all of the following EXCEPT:
A) exercise programs
B) smoking cessation programs
C) assertiveness training programs
D) nutrition and weight control programs
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Chapter 12: Career Management and Development
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Sample Questions
Q1) During mid career the two events likely to occur are:
A) Plateauing and obsolesce
B) Disinterest and illness
C) Happiness and satisfaction
D) Laziness and loss of appetite
Q2) Assessment centers can be used:
A)for employee selection
B)for identifying the career potential of existing employees
C)both a.and b.above
D)none of the above
Q3) Which of the following is TRUE?
A) a transitory career features a devotion to one occupation
B) an expert generally changes fields every 5 years
C) a linear career is the traditional view of a career in the U.S.
D) a spiral career means moving progressively upwards to the top of an Organization
Q4) Career models can focus on the individual,the organization and the team
A)True
B)False
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Chapter 13: Management Development
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40 Flashcards
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Sample Questions
Q1) The four-dimensional model depicts the managerial role as having all of the following dimensions except:
A) 6 function
B) 4 roles
C) 5 targets
D) 12 managerial styles
Q2) When globalizing organizations 4 categories of managers are needed.These types include both business managers and functional managers.
A)True
B)False
Q3) When globalizing organizations 4 types of managers are needed.These types include all of the following except:
A) Business managers
B) Production managers
C) Country managers
D) Functional managers
Q4) When globalizing organizations 4 categories of managers are needed.
A)True
B)False
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Chapter 14: Organization Development and Change
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55 Flashcards
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Sample Questions
Q1) All of the following are limitations of research supporting OD Theories EXCEPT:
A) lack of true experimental designs
B) lack of resources available to OD practitioners
C) limitations of field research designs
D) OD is a relatively new field, so there hasn't been time to do research
Q2) The change agent:
A) oversees the evaluation of the process
B) determines the need for the change
C) needs a broad range of knowledge of OD theories
D) can never be an internal HRD person
Q3) Organization culture is:
A) A bunch of people from the same country
B) Everyone is related to each other
C) A group of "good old boys"
D) A system with shared values and beliefs
Q4) Working 4 - 10 hours shifts in a week is an example of:
A) Working overtime
B) Flextime
C) Compressed work week
D) Working exempt time
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Chapter 15: HRD and Diversity: Diversity Training and Beyond
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Valuing differences::
A) Is also called awareness training
B) Is a form of diversity training
C) Respects each person's cultural differences
D) All of these are true about valuing differences
Q2) In 2009 the US foreign born population exceeded 12 percent of the population..
A)True
B)False
Q3) Females have both moved up in organizations and achieved pay equity with men over the last 20 years.
A)True
B)False
Q4) The main federal EEO law is derived from:
A) Civil Rights Acts of 1991
B) Title IX
C) Title VII of the Civil Rights Act of 1964
D) The Taft-Hartley Act
Q5) The focus on a managing diversity program is on inclusion. A)True
B)False
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