Organizational Behavior Exam Materials
Course Introduction
Organizational Behavior explores the study of how individuals and groups interact within organizations, examining key factors that influence employee behavior, motivation, team dynamics, communication, decision-making, and leadership. The course integrates theories from psychology, sociology, and management, providing insights into improving workplace effectiveness, fostering a positive organizational culture, and enhancing performance. Emphasis is placed on real-world applications, ethical considerations, and the impact of organizational structures and change on behavior.
Recommended Textbook
Human Relations for Career and Personal Success 11th Edition by Andrew J. DuBrin
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17 Chapters
867 Verified Questions
867 Flashcards
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Chapter 1: Human Relations and You
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Q1) A key Theory X assumption about human behavior is that the average employee enjoys work considerably, and looks for opportunities to contribute heavily to his or her employer.
A)True
B)False
Answer: False
Q2) Employee performance and behavior is influenced by only factors related to themselves and the job. Factors related to the organization and the manager have little effect on employee performance.
A)True
B)False
Answer: False
Q3) The major impact of the Internet and social media on human relations in organization has been in the application of scientific management to office workers.
A)True
B)False
Answer: False
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Chapter 2: Self-Esteem and Self-Confidence
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Sample Questions
Q1) An effective way of getting past the emotional turmoil associated with adversity is to take setbacks personally.
A)True
B)False
Answer: False
Q2) People with high self-esteem tend to readily dismiss negative feedback, therefore getting very little advantage from such feedback.
A)True
B)False
Answer: False
Q3) A key source of self-confidence is ________.
A)comparing one's present performance to past failures
B)actual experience or things a person has done
C)observations of public figures
D)tweets one receives from family and friends
Answer: B
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Chapter 3: Self-Motivation and Goal Setting
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Q1) Tracking your own performance on the job can help increase the motivational impact of your goals.
A)True
B)False
Answer: True
Q2) Sandra is the CEO of a company with a representative American workforce. She can therefore expect about 80 percent of the company workforce to be highly engaged.
A)True
B)False
Answer: False
Q3) Benson, a tech-support center supervisor, is given considerable breathing room (leeway)in how to conduct his job, thereby increasing the probability that he will be an engaged worker.
A)True
B)False
Answer: True
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Chapter 4: Emotional Intelligence, Attitudes, and Happiness
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Q1) Changing your attitude about your salary upon learning that others doing the same work as you receive a much higher salary is an example of ________.
A)cognitions
B)emotional intelligence
C)a behavioral component of attitude
D)jealousy
Q2) When making decisions, research suggests that an effective way of enhancing happiness is to seek ________.
A)a mixture of positive and negative outcomes
B)reasonable outcomes
C)the best possible outcomes
D)immediate feedback
Q3) A survey conducted by the Society for Human Resource Management found that the two major drivers of job satisfaction are gift certificates and adequate parking space.
A)True
B)False
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Chapter 5: Values and Ethics
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Sample Questions
Q1) An example of a company action that should be considered legal but unethical would be to ________.
A)hire a friend who was less qualified than other candidates
B)pay a teenager less than the minimum wage because the person needed job experience
C)promote only people of the same race as you
D)allow lunch breaks of only ten minutes to increase productivity
Q2) A survey indicated that only about five percent of employees have observed unethical conduct on the job.
A)True
B)False
Q3) The values we pick up as a result of being part of one generation quite often stick with us, even when we move into another generation from the standpoint of age.
A)True
B)False
Q4) Developing relationships with coworkers has little effect on ethical behavior in the workplace.
A)True
B)False
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Chapter 6: Problem Solving and Creativity
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Q1) Carlos, a packaging design specialist, is likely to enhance his creativity when he seeks feedback on his performance from both his manager and coworkers.
A)True
B)False
Q2) Abigail, a registered nurse, is correct when she states, "A major block to my creativity in applying patient care is to perceive things in a traditional way."
A)True
B)False
Q3) The saying, "Necessity is the mother of invention," emphasizes the contribution of ________ to creativity.
A)certain mental activities
B)ability
C)intrinsic motivation
D)environmental conditions
Q4) Todd has a high degree of creative self-efficacy so he will minimize attempting to solve problems that lack a standard solution.
A)True
B)False
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Chapter 7: Personal Communication Effectiveness
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Q1) Malcolm, the manager of a commercial bank, wants to communicate the message that the bank is serious and strictly business. A good idea would be for Malcom to have the bank painted with colorful murals, including drawings of wild animals and skateboarders.
A)True
B)False
Q2) An effective mirroring technique is to imitate the breathing pattern of another person while the two of you are having a conversation.
A)True
B)False
Q3) One form of a mixed signal in communication is when a person sends you a message about being well organized, but is disorganized himself or herself.
A)True
B)False
Q4) When receiving a message, you should interpret feelings because ________.
A)most people are devious when communicating B)facts are usually misleading
C)feelings often contain the true meaning of a message
D)most senders tend to color the truth
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Chapter 8: Communication in the Workplace
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Q1) A problem noted with telecommuting is that it ________.
A)lacks a solid human connection
B)lacks the efficiency of the traditional office
C)relies too heavily on in-person updates
D)leads to frequent labor-management problems
Q2) A formal communication channel in a company can often serve an informal, social purpose such as containing a classified ad section.
A)True
B)False
Q3) Ted, a product design specialist, is included as a participant in a social network analysis, so the researcher is likely to ask Ted, "To whom do you turn for advice?"
A)True
B)False
Q4) A subtle communication feature of computer-generated data is that it is relatively easy to convince company officials, such as bankers and credit card officials, that the data are incorrect and you are right.
A)True
B)False
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Chapter 9: Specialized Tactics for Getting Along With
Others in the Workplace
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Q1) A study involving over 1,000 employees suggested that supervisors who are abusive are being abused by higher management.
A)True
B)False
Q2) One hint that Garfield is a micromanager is that he checks each of his team members at least once a day to make sure they are seated correctly at their desks to avoid ergonomics problems.
A)True
B)False
Q3) Amy is given a gold pin honoring her 25 years of good service to the firm. Which of the following compliments paid her best fits the qualities of an appropriate compliment?
A)"I don't know where the company would be without you."
B)"I guess the company isn't fussy." (Said with a laugh.)
C)"I'm impressed with your reputation and stability."
D)"With your record, you should be an executive."
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Chapter 10: Managing Conflict
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Q1) A study about cross-national differences based on culture found that work interfering with family life was a bigger problem for people ________.
A)who earned an above-average income
B)who earned below-average income
C)from collectivistic cultures
D)from individualistic cultures
Q2) Robert often loses his temper and swears at work. It sounds like Robert has a(n)________.
A)problem with assertiveness
B)problem with shyness
C)grievance problem
D)anger management problem
Q3) You ask Louise to gather some important statistical information for your report. Louise is being passive-aggressive when she responds, "What do I look like, an office temp? Go get the information yourself."
A)True
B)False
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Chapter 11: Becoming an Effective Leader
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Q1) Whether or not a leader is charismatic is determined by ________.
A)a leader's level of self-confidence
B)how much the leader really likes people
C)a combination of intelligence and personality
D)the subjective perceptions of the people being led
Q2) An inevitable challenge facing the first-time leader is uncertainty over ________.
A)whether or not to accept leadership from one's own boss
B)how much time to spend leading versus doing individual tasks
C)spending time listening to subordinates
D)building relationships with subordinates
Q3) The study of leadership warrants your attention because today people at all levels in organizations are expected to exert some leadership.
A)True
B)False
Q4) When a leader projects a vision, the biggest impact is for the short term, such as one month.
A)True
B)False
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Chapter 12: Motivating Others and Developing Teamwork
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Q1) James is motivated by his level of interest in his work. This type of motivation is referred to as ________.
A)intrinsic
B)extrinsic
C)empowerment
D)effortful
Q2) Brook is likely to participate in groupthink when she goes out of her way to strive for harmony and group solidarity.
A)True
B)False
Q3) Financial incentives, recognition, and praise are examples of ________.
A)negative reinforcement
B)positive reinforcement
C)intrinsic motivation
D)empowerment
Q4) Recognition programs appear to work at cross-purposes with employee engagement.
A)True
B)False
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Chapter 13: Diversity and Cross-Cultural Competence
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Q1) The cultural value of formality versus informality has changed over the years with many countries now valuing informality in work relationships.
A)True
B)False
Q2) Religious diversity is most likely to affect workplace behavior because religious practices sometimes influence ________.
A)which sex a person is willing to work with
B)whether or not a person will accept a salary increase
C)whether employees demand a place of worship on company premises
D)which hours and days people are willing to work
Q3) Workers from an individualistic culture would probably enjoy participating in a sales competition that offered lavish prizes for the top three performers throughout the country.
A)True
B)False
Q4) To practice high cultural intelligence, the mind, heart, and body would have to work together.
A)True
B)False
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Chapter 14: Getting Ahead in Your Career
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Q1) Statistically speaking, a star performer is a worker who ________.
A)performs in the top one percent for three consecutive years
B)performs in the top 20 percent in any given year
C)contributes a disproportionate amount of output
D)places in the top half of performers in his or her company
Q2) One reason that attaining balance in your life will help you advance in your career is that the balance will give you additional energy and vitality.
A)True
B)False
Q3) The general purpose of a cover letter in the job search is to ________.
A)customize your approach to a particular employer
B)demonstrate your written communication skills
C)explain your goals and salary requirements
D)explain any deficiencies that might show up in a background check
Q4) A skill, as listed on a résumé, should indicate a (an)________.
A)course that you have taken
B)capability you plan to develop
C)activity you can perform now
D)how well you performed in previous jobs
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Chapter 15: Learning Strategies, Perception, and Life Span Changes
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Q1) Kristen, a paralegal supervisor, is switching employers, getting married, relocating, and getting a knee replacement all within the next 60 days. It would be helpful for Kristen if she could ________.
A)search for a fifth change
B)recognize that change is inevitable
C)be angry about all the changes imposed on her
D)recognize that she is in over her head, and fight the changes
Q2) Massive open online courses (MOOCs)are used mostly so learners can gather together in one physical location, such as a training room.
A)True
B)False
Q3) The three features of group learning are ________.
A)positive reinforcement, negative reinforcement, and punishment
B)brainstorming, groupthink, and committee formation
C)forming, storming, and norming
D)sharing, storage, and retrieval
Q4) To be a good e-learner, you need a lot of self-motivation and self-discipline.
A)True
B)False
Page 17
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Chapter 16: Developing Good Work Habits
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Q1) Multitasking is recommended for ________.
A)creative assignments
B)workers who procrastinate
C)breakthrough tasks
D)routine tasks
Q2) Melissa, age 28, is in charge of online sales for an office furniture maker. To keep her productivity at a high level, how much sleep do your recommend that she get?
A)Five to six hours per night
B)Seven to nine hours per night
C)10 to 12 hours per night
D)Three to six at night, plus two hours during the day
Q3) As the world of work has become more tech savvy, the to-do list ________.
A)remains an essential method of being organized
B)has been replaced by smart phone apps that tell you what to do
C)usually slows down a worker's productivity
D)has become almost obsolete, like a pocket watch
Q4) A to-do list is basically a planning tool.
A)True
B)False
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Chapter 17: Managing Stress and Personal Problems
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Q1) On her second day in her new position as cost estimator, Melissa is assigned a cubicle, and then told by her manager, "Enjoy your new job. I'll get back to you in a few days with an assignment." Melissa is likely to experience ________.
A)job burnout
B)stress stemming from an internal locus of control
C)role overload stress
D)role underload stress
Q2) Pablo faces the hindrance stressors of backstabbing, a boss who goes ballistic, and being overwhelmed with work. As a result, he is likely to be more motivated and perform better.
A)True
B)False
Q3) Research suggests that abusive supervision apparently is a challenge stressor because performance usually increases when workers are abused by their supervisor.
A)True
B)False
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