Organizational Behavior
Exam Materials
Course Introduction
Organizational Behavior explores the dynamics of how individuals, groups, and structures impact behavior within organizations. This course examines key concepts such as motivation, leadership, decision-making, communication, and team dynamics, with an emphasis on understanding how organizational culture and structure influence employee attitudes and effectiveness. Students will analyze real-world scenarios and apply theoretical frameworks to develop skills for managing people and processes in diverse workplace settings, ultimately aiming to improve organizational performance and employee well-being.
Recommended Textbook
Business Ethics Ethical Decision Making Cases 12th Edition by O. C. Ferrell
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12 Chapters
619 Verified Questions
619 Flashcards
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Page 2
Chapter 1: The Importance of Business Ethics
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Why is it important that businesspeople study business ethics?
Answer: Studying business ethics is important for many reasons. Recent incidents of unethical activity in business underscore the widespread need for a better understanding of the factors that contribute to ethical and unethical decisions. Individuals' personal moral philosophies and decision-making experience may not be sufficient to guide them in the business world. Studying business ethics helps you begin to identify ethical issues and recognize the approaches available to resolve them.
Q2) Corporate social responsibility is
A)an organization's obligation to maximize its positive effects and minimize its negative effects on stakeholders.
B)principles, values, and norms that primarily guide individual and group behavior in the world of business.
C)the institutionalization of business ethics into all levels of business decision making.
D)a business's responsibility to manufacture products that function properly.
E)charitable contributions made by a business to enhance its reputation with stakeholders.
Answer: A
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Chapter 2: Stakeholder Relationships, Social Responsibility, and Corporate Governance
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) InDodge vs. Ford Motor Co., the court ruled that a business exists for the profit of shareholders, and the board of directors should focus on that objective.
A)True
B)False
Answer: True
Q2) The term used to express how a firm meets its stakeholder expectations of its economic, legal, ethical, and philanthropic responsibilities is
A)reputation.
B)corporate citizenship.
C)corporate ethical audit.
D)ethical citizenship.
E)fiduciary duties.
Answer: B
Q3) Ethics and social responsibility can be used interchangeably.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Emerging Business Ethics Issues
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) An activity is probably ethical if it
A)is approved of by most individuals in the organization and is customary in the industry.
B)is approved of by no one in the organization, but has been carried out in the industry before.
C)is customary in the industry.
D)does not violate any laws.
E)does not make consumers feel cheated, deceived, or manipulated.
Answer: A
Q2) Issues related to fairness and honesty may arise because business is sometimes regarded as a
A)legal case, where everything must be done to the letter of the law.
B)contest, with the most ethical firm "winning."
C)guerilla war where businesses seek to destroy each other.
D)game governed by its own rules rather than those of society.
E)game governed by social values.
Answer: D
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5
Chapter 4: The Institutionalization of Business Ethics
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53 Flashcards
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Sample Questions
Q1) Anticompetitive strategies that focus on weakening or destroying a competitor have spurred antitrust legislation and include all of the following except A)sustained price cuts.
B)free samples.
C)discriminatory pricing.
D)price collusion.
E)corporate espionage.
Q2) By prohibiting accounting firms from providing both auditing and consulting services to the same corporate clients without permission, the Sarbanes-Oxley Act is attempting to eliminate A)conflicts of interest.
B)cronyism.
C)reporting transparency.
D)corporate espionage.
E)dual reporting.
Q3) According to the text, the opinions of society, as expressed through legislation, can change over time, and different courts and government legislatures may take different views about the acceptability of specific business activities. Why is this so?
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Chapter 5: Ethical Decision Making
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) The relationship between business ethics and age
A)shows a negative correlation.
B)is simple, and greater experience leads to better ethical decision making.
C)is complex, although experience helps older employees make ethical decisions.
D)suggests that employees with less experience have a greater ability to deal with complex industry-specific ethical issues.
E)does not demonstrate a statistically significant correlation.
Q2) _____ involves subordinates simply following the directives of a superior without question. It demonstrates the influence that significant others can exert in the workplace.
A)Obedience to authority
B)Locus of control
C)Opportunity
D)Transactional leadership
E)Immediate job context
Q3) In the workplace, the organization's values often have a greater influence on a decision than the person's own values.
A)True
B)False
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7
Chapter 6: Individual Factors: Moral Philosophies and Values
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Sample Questions
Q1) This philosophy defines right or acceptable actions as those that maximize a particular person's self-interest as defined by the individual.
A)Teleology
B)Egoism
C)Utilitarianism
D)Deontology
E)Relativism
Q2) _____ deals with the issue of what individuals feel they are due based on their rights and performance in the workplace, and therefore is more likely to be based on deontological moral philosophies than on teleological or utilitarian ones.
A)Rights
B)Virtue ethics
C)Justice
D)Relativism
E)Egoism
Q3) Compare and contrast the two moral philosophies: teleology and deontology. Discuss the bases each philosophy type uses to evaluate the morality of a particular activity.
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Chapter 7: Organizational Factors: the Role of Ethical
Culture and Relationships
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Sample Questions
Q1) _____ are used to subdivide duties within functional areas of a company.
A)Work groups
B)Individuals
C)Experts
D)Consultants
E)Committees
Q2) A values-based ethics approach to ethical corporate cultures relies on a(n) _____ that defines the firm as well as how customers and employees should be treated
A)set of laws
B)explicit mission statement
C)strong CEO
D)ethical audit
E)relaxed corporate culture
Q3) The apathetic organizational culture exhibits
A)high concern for people but minimal concern for performance.
B)little concern for people but a high concern for performance.
C)minimal concern for people and performance.
D)high concern for people and performance.
E)no concern for maintaining a cohesive organizational culture.
Page 9
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Chapter 8: Developing an Effective Ethics Program
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Sample Questions
Q1) The most effective hotlines operate on an anonymous basis and are supported 24 hours a day, 365 days a year.
A)True
B)False
Q2) In the "bad apple-bad barrel" analogy, the bad barrel refers to
A)unethical employees.
B)a corrupt society.
C)a criminal organization.
D)indifferent management.
E)an unethical corporate culture.
Q3) In the long run, a(n) ______ orientation may be better for companies, perhaps because it increases employees' awareness of ethics issues at work.
A)code
B)obedience
C)compliance
D)values
E)individual
Q4) How can ethical dilemmas and behavioral simulations help employees make more ethical decisions?
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Chapter 9: Managing and Controlling Ethics Programs
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Sample Questions
Q1) Any attempt to verify outcomes and to compare them with standards can be considered a(n) _____ activity, although many smaller firms do not use this word.
A)ethical
B)auditing
C)formal
D)informal
E)accounting
Q2) Which of the following statements about ethics audits is false?
A)They provide an opportunity to measure conformity to the firm's desired ethical standards.
B)The terms ethics audits and social audits can be used interchangeably.
C)They provide an objective method for demonstrating a company's commitment to improving strategic planning, including its compliance with legal and ethical standards and social responsibility.
D)They can be a component of social audits.
E)They are systematic evaluations of an organization's ethics program and performance to determine whether it is effective.
Q3) Describe the process of conducting an ethics audit in detail.
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Chapter 10: Globalization of Ethical Decision Making
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Sample Questions
Q1) Facilitation payments are not allowed under the Foreign Corrupt Practices Act.
A)True
B)False
Q2) _____ products encourage consumers to return and buy more. This approach is also known as planned obsolescence.
A)Laissez-faire
B)Dumping
C)Collectivistic
D)Made-to-break
E)Multinational
Q3) Discuss the ethical issues associated with multinational corporations.
Q4) The _____ formed in 1995, and it administers its own trade agreements, facilitates future trade negotiations, settles trade disputes, and monitors the trade policies of member nations
A)International Monetary Fund
B)United Nations
C)World Trade Organization
D)North American Free Trade Act
E)European Union
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Chapter 11: Ethical Leadership
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59 Flashcards
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Sample Questions
Q1) From an ethical standpoint, leaders should take time during this step of the RADAR model to fix any weaknesses in the ethics program and develop improved ways of detecting misconduct.
A)Detect
B)Answer
C)Recovery
D)Avoid
E)Recognize
Q2) Gossip, manipulation, playing favorites, and taking credit for another's work are all examples commonly associated with
A)organizational politics
B)political skills
C)competitiveness
D)groupthink
E)ethical conflict
Q3) Former Sunbeam CEO Al Dunlap, known as "Chainsaw Al," had a reputation for aggressive tactics and cutting the workforce. He most likely had a competing style of management.
A)True
B)False
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Chapter 12: Sustainability: Ethical and Social Responsibility
Dimensions
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41 Flashcards
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Sample Questions
Q1) The _______________focuses on reducing pollution through cost-effective changes in production, operation, and raw materials use.
A)Pollution Prevention Act
B)Toxic Substances Control Act
C)Clean Air Act
D)Energy Policy Act
E)Oil Pollution Act
Q2) Which of the following is a comprehensive set of environmental standards that encourage a cleaner, safer, healthier world?
A)Green Globes
B)Kyoto Protocol
C)ISO 14000
D)Cancun Package
E)LEED
Q3) Recycling is the reprocessing of materials, especially steel, aluminum, paper, glass, rubber, and some plastics, for reuse.
A)True
B)False
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